Airports Authority of India — Customs in Chennai airport

Address:26 sutherland grove

I came to visit India for holiday from London, my 2 suitcase went missing,

Chennai customs asked me fill a form and i have mention what was in the bag as i have the receipt for all my item in that bag and in that form it asked how much is worth inside the bag so i added up and wrote the amount of Rs 15000 because it does have perfume and and lot of chocolates does have 3 nike shoe . worth more than £320 which more than Rs 32000.

After i have signed all the document Chennai customs picked up form and start changing rubbing out the amount and they wrote it down Rs 10000 i told them this 2 bags worth more than Rs 32000.

whats the point of giving me document and then changing all of it after i signed ? i have signed some document who has the right to change my document? after i signed? they can right anything after i sign?

are they not fully trained?

this is how India look after a guest who came to visit? i feel really unsafe

e entry visa officer flirting and asking me to come and see in Chennai day after. India really need to train all the people who works in custom.

they need to know how to speak to the customers, i believe that who work in India airports are the face of India, and if they mistreat girl like this who will visit again. i do not feel like visiting again and this might the last time i came to this country
Was this information helpful?
No (0)
Yes (0)
Airports Authority of India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airports Authority of India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    308
    Pending
    0
    Resolved
    27
    Airports Authority of India Phone
    +91 11 2461 0386
    +91 11 2463 2950
    +91 11 2462 1627
    Airports Authority of India Address
    Ground Floor, C Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi, Delhi, India - 110003
    View all Airports Authority of India contact information