Airports Authority of India Complaints & Reviews

My wife was travelling on Oman Air flight with 2 children aged 2 and 6.
She had checked in luggage within the parameters allowed (90kg)
And she was carrying 1 x trolley bag weight 10kg
1 x baby pram (cabin storage size)
1 x baby bag with baby's essentials.

The check in staff at Bangalore International airport forced her to reduce the trolley from 10kg to 7kg OR carry another trolley thereby making 2 bags of 5 kg each. Their reasoning, the flight is full and they cannot take the 10kg bag and it has to be 7kg or lower. This is absolutely stupid because 1 x 10kg bag takes lesser space than 2 x 5kg bags. And it is not even an issue for weight because she's allowed a total of 21kg of carry on luggage (of which she was barely using 15-16kg)

They harassed her until she reduced the weight of the trolley bag to 7kg

Then, while she stood first in the boarding queue with the kids, one of the executives forced her to be taken aside and had the passports checked once again. WHY? She was travelling with kids and all comfort should be afforded to women travelling with kids but this person went out of his way to make it miserable for her. She wanted to board first so that she can put the pram in and not create problem for herself or others but this person made sure that she boarded late.

Also, what is the point of doing a full thorough check of the passports at the boarding gate when it has already been screened at the check in counter and also at the immigration counters? Just a visual check of the passport matching the passenger takes a few seconds but this man made it a problem for her.

Then the ground staff forced her to leave her pram for check in. This is a cabin sized pram the the person again cited flight being full. My wife offered the trolley but they wanted the pram. It makes Zero sense. She is allowed to store 3 pieces of luggage. and she was well within her rights to keep all three. If the airline wanted to reduce the load they should take the trolley which is not as important while travelling with a baby as the pram is.

Eventually when the staff saw that my wife was right in claiming it was a cabin pram, they apologized and deboarded.

Bangalore airport was once of the best Airports in India. The efficiency and speed with which everything was done, affording high levels of comfort and ease to the travellers was something I have personally boasted about. But in the past year or so, it has gone down the drain.

The staff is rude, uncouth and has no regard for customer satisfaction. I know this will probably fall on deaf years and no major action will be taken. But I am doing my duty to inform that if a woman is travelling through BIAL with kids, then she must be ready for a tough ride.

I checked in my baggage at Bangkok Airport via GO FIRST airlines on 27-08-22 with 1300 USD inside my baggage and checked out the luggage at New Delhi airport on 27-08-22. When opened the baggage at home I found out my 1300USD to be stolen. Please help.
Name- Mohit Jain
Flight number- G8 38

HI Team,

My Mother had a flight from Ranchi to Pune on SAT, 06 AUG '22.
Airline : Indigo (6E-6411)
PNR : VT3BWK

When she reached to destination, we found when we reached home that her checked in baggage had long cut mark and her Gold Chain is missing from the baggage.

Please help us to get this issue addressed. The price of the chain was close to 75 to 80K.

Please help me by checking the footage of Ranchi at around 6 to 7 Pm.

I am searching job from last one month . I see one notification on naukri .com abut airport job at mumbai airport. I applied than second day i get call from them . They ask mi my info why i need to join like fake interview. Than he said i am selcted and 80% work done 20% verification will be get done by hr . Than she calld mi she ask for 1000 rs .so i will get courier from delhi . I get latter what looks like exact and orignal offer latter from airport authority india . Now they continue calling me to paid security deposit otherwise they will not give me job .as they say . They asking for 19000/- they mantion in latter .. +[protected] this is hr no she asking me to pay by upi .. i told her i will pay by cheque . But she say time.is over please pay by online . She give mi another number[protected]. Tell me its genuine. Or fake

I'm complaining about fraud job offering by airport authority of India.

Yesterday I received a call from airport authority of india... They told I have a job send your govt verified documents and passport copy and certificate after they told to pay 1400 for interview amount after online exam the online exam time told me... Training for 3month +76000 salary now you need to pay 8500 for training fees after that they send training periode form and bill cover letter in the mail id [protected]@mail-central.com after they no pickup the call and they blocking me 😭😭😭😭😭😭😭😭totally 9000 lose 😭😭😭😭i have payment proof and account detial of the person please save me 😭😭😭😭😭

Dear sir

Please find attached of fake offers letter and trening letter, invoice copy

We have paid amount total 2500+10500+4800 = 17800

Payment bank account details
Airport Authority of India
A/c. [protected]
Name. Narendra singh
IFSC code.FINO0001001
Bank name. FINO PAYMENT BANK

Call received Contact number -+[protected], +[protected] and +[protected]

Thanks And regards
Jitendra Vishwakarma
[protected]

My complain is about my husband this man is fraud and he hit me and leave me alone in Okhla plz his visa is cancel and I want he don’t go outside from india plz help me

Hi. This is Anand. Iam from Bangalore. Actually I got a call regarding job and they told me to pay Rs 1500/- for registration fee. And i paid amount to them through phone pe. And after completing first round of interview they told that u have second round of interview. After completing that second round of interview, they asked me to pay Rs 7500/- for training. Please help me . By God grace i did not pay Rs 7500/- . Please refund my amount of Rs 1500/-

Hello sir my self Jitendra Vishwakarma i am from Maharashtra and i got a message regarding job. And they are going to place my job role in indigo airlines and asked me to pay 21500 for registration fee and i have paid it after that they sent me a another mail regarding that i have been selected in indigo airline. And they sent me a another mail that i have to pay 7500 rupees and i have paid it for completing my document verification and police verification. They have been taken total of 9000 rupees from me and after that i got a doubt on them.
That they are crating all the fake logo and address of the air authority of india and sending invoice copy of the payments.
And i would request you to catch such type of fakers. And i am attaching their details
Fakerd details
Their mail id : [protected]@gmail.com
Their contact numbers : [ +[protected]abhay rathore, [protected].
Its my request you to take a immediate action redaging this fake peoples.Airport Authority of India ( hr . account manager with singneture) Abhay rathore

Account details
A/c. [protected]
Name. Narendra singh
IFSC code.FINO0001001
Bank name. FINO PAYMENT BANK

Thanks and regards
Jitendra
[protected]

I visited Nagpur airport on 19 July 2022 to pick my family members, i stuck there for 7 mins due to late arrival for which parking support team charged 140 RS, when i asked reason he start using wrong words. This is total unprofessional behaviour. If people work in service industry dont know manners then better they stay at home.

Attaching image of person who was misbehaving.

Today I was there to see off one my friend at Mumbai international airport. I went to auto pickup point there i asked how can I go outside by walking he told me some other way but he let two ladies to pass i name of emergency when I asked why are you letting others pass The security staff at started shouting at me . I can identify the person when I asked for his name he told he will not give me his name .

Dear sir Dear sir :

iam: THEEPANCHAKKARAVARTHY
Iam apply for airport job, interview select an pay for document fees 2800 my account to transfer, training amount 16800 pay for my account to transfer airport authority of india acc:[protected] total 19600 transfer so next security amount 29600 pay details received from mail iam not possible money job an complete left please return to my account credit but no 90 day after return...

complaint phone no: [protected] - manager
[protected] - hr priya
complaint mail id : aero.[protected]@gamil.com
info.[protected]@airportauthorityofindia.org
[protected]@gmail.com
please action immediately my amount return to my account credit pls
:

Dear International Airport Authority of India, I have a flight from VTZ to SIN on 29th June (Scoot Airlines, 11:20pm Indian time). There's no smoking zone in the airport for the last 01 months for the international passengers but it's opened for domestic travellers who travels only 1-2 hrs maximum and the staff here the scoot airlines or the airport terminal duty manager or none of them has any solution for it, if there's a renovation they should move the smoking zone to somewhere or find an alternative solution and as a passenger travelling for a 4-5hrs flight it's really an ridiculous thing to not to have a smoking zone and the staff has totally misleaded me otherwise I would smoke outside.

Would highly appreciate if your able to do something on this and make traveller's lives easier.

Best Regards,
Arun Peter Neela

I came to visit India for holiday from London, my 2 suitcase went missing,

Chennai customs asked me fill a form and i have mention what was in the bag as i have the receipt for all my item in that bag and in that form it asked how much is worth inside the bag so i added up and wrote the amount of Rs 15000 because it does have perfume and and lot of chocolates does have 3 nike shoe . worth more than £320 which more than Rs 32000.

After i have signed all the document Chennai customs picked up form and start changing rubbing out the amount and they wrote it down Rs 10000 i told them this 2 bags worth more than Rs 32000.

whats the point of giving me document and then changing all of it after i signed ? i have signed some document who has the right to change my document? after i signed? they can right anything after i sign?

are they not fully trained?

this is how India look after a guest who came to visit? i feel really unsafe

e entry visa officer flirting and asking me to come and see in Chennai day after. India really need to train all the people who works in custom.

they need to know how to speak to the customers, i believe that who work in India airports are the face of India, and if they mistreat girl like this who will visit again. i do not feel like visiting again and this might the last time i came to this country

Dear sir :

iam: THEEPANCHAKKARAVARTHY
Iam apply for airport job, interview select an pay for document fees 2800 my account to transfer, training amount 16800 pay for my account to transfer airport authority of india acc:[protected] total 19600 transfer so next security amount 29600 pay details received from mail iam not possible money job an complete left please return to my account credit but no 90 day after return to amount for hr and manager please help me iam very critical condition for money problem please step..
hr pnone no:[protected]
manager no:[protected]

A group of two three men stand outside the Jorhat airport and charge parking fees at the time of exit even when you simply enter for 1-2 mins to pick up a passenger who has just landed. No receipt is cut at the time of entering the airport and while exiting even if we try to explain that we haven't parked we simply entered to pick up a passenger they don't let us pass without paying the parking fees. They charged us Rs. 35 which is the rate specified for 4 wheelers who park beyond 30 mins whereas we simply entered in an auto for two mins to collect a passenger. They were doing this illegal practice with every vehicle that was leaving the airport 2 clock when the Indigo flight from Kolkata had landed.There is no entry fes specified by AAI but this mafia is illegaly charging parking fees as entry fees. The police that stand near the gate let these men collect the fees. This is clear extortion.

On 3rd of June, I encountered on the Indigo flight at Mumbai airport at 5:55 AM. My luggage was checked in and upon arrival at the Lokpriya Gopinath Bordoloi airport (Guwahati), my luggage was not seen. At the top of my suitcase, Faruque A. Khan was written.
I have sent several complaints but i haven't received any response. Kindly look into the matter as it contains very important documents.

Hello sir/ma'am,
My name is Lakshya Tiwari. I got a call from airport authorities regarding job at (DEVI AHILYABAI HOLKAR
INTERNATIONAL AIRPORT), AIRPORT RD, INDORE, MADHYA PRADESH,
452005., in back office. For the first time I was asked to pay 2, 500/- rupees which I paid. Then I received an offer Letter on mail and was asked to pay 9, 740/- rupees quoted as "Note- Training Security & Accommodation Amount With GST
9, 740/- (It’s refundable amount during training period)." On payment of this amount I received a mail of training letter.Later that morning I received a mail named as 'uniform letter' demanding amount for uniform 18550/- rupees. I didn't pay this amount and called that person and he said I will not get a refund if I am not going to pay that amount.

This is incident which happened in Coimbatore airport, Tamilnadu.
From entrance to flight departure, all employees involved of North Indians mainly people from Hindi based.
From entrance, he is asking name in Hindi, asking us to keep boarding pass in Hindi.
But most o[censored]s in que was not understood the conversation.
Then what is the purpose of having discussion.
In Security check also, they are asking In Hindi.
Without understanding what is purpose of of simply having discussion.
This is main thing which has to be discussed and addressed.
If anyone working in respective State, they should learn their language and use it.
It is not necessary for everyone to know Hindi and English as mandatory, all can travel with use of their mother tongue also.
So the each language should be given equal respect and priority.
What if person travels without knowing Hindi and English as in flight also announcement is in that language only.

Kindly look into this and give respect to everyone who is traveling.

Kindly make announcement in flights atleast travel origin and destination languages..

As a government it should be given importance to everyone.a