Airports Authority of India — Stray trolleys and behavior of staff regarding the same

Address:

Kolkata, West Bengal, 700019

I would like to inform the authorities of the rude and dismissive behavior of the staff when I informed them that they should try to clear up the area in front of the entrance to security check. I opened another area so that I would be easy for people to pass at which they raised an objection and said that, "Move trolley and come from there only"
Similar situation was present at the indigo line and the lady attending to me pointed out to me that I should try and make my way through the storm of trolleys.

I was astonished at this behavior and when I told the people at the security check Lane, they just laughed at me and wanted to inquire what my problem was with the line.

I feel that a customer travelling should be made comfortable and the journey starts from the minute you enter the airport. The staff interactions are always part of the journey. If kolkata cannot understand this, then you could be in loss of gaining loyal patrons.

I would suggest
Firstly, they increase the no. of ground staff who can at least help clear the trolleys and make the area visibly clear.
Last but not the least, pls educate and train the ground staff in customer handling and politeness so that they can have courteous dealings in the future.

Best wishes to kolkata airport authorities and hope that the tackle the issue, speedily and rightfully.

Kindly increase the photo upload limit of 2mb so we can upload pictures.