Airtel Complaints & Reviews

I lost my mobile phone on 16.12 2017 and i had done a general diary with the police station. With these i went to the airtel office on domlur road branch bangalore to request a duplicate sim card. To my dismay the behaviour of the airtel team and namely mr gilbert madhu was absolutely shocking to say the least and actually there was passive aggression in his behaviour stating that the phone no. Has been in the name of my earlier office and they need a proof of a noc from my ex-office. As loosing a mobile in today's world is extremely critical i asked him if there is any other solution for eg. I have evidence that i am paying the post paid bills for the last 2 years, i have a gd from the police station and i could give an true copy certificate that the no. Is mine and not the company - mr gilbert looking very non-chalant without any sensitivity says straights in my face that "no" nothing works - this was the moment i felt as if i am entering a police station asking for a help and the police officer tells me its your fault and we cannnot help you! That was the exact attitude i got from a private service provider who i have been a client for 15years! However i also asked if there is a noc format which is available and he said "does not matter the company will have one" i asked him again specifically is there anything else i need to know and he did not respond to me and went to attend another customer. When i got the letter on the letter head of my ex firm by email - i took a printout and went to mr. Madhu gilbert and he said this does not work as there is no rubber stamp and he needs the original - when i reasoned with him that he did not give me these exact details when i asked for in the first place - he looked at me dismissively and said i told you all these - it was a blatant lie... And i was further shocked... And upset it was unbelievable i was dealing with a private service provider - but having no choice but to get the work accomplished this morning my colleague went to meet mr gilbert at the shop in domlur and he is again told that i would require my aadhar card and one photo and personal appearance! Again this was not communicated when i asked him if there is anything that i need to know - this is the third visit - can you imagine apart from the mental harrassment that i have to take time out from my busy schedule - what concerns more than the lack of professionalism in give me accurate and timely information is that a very passive threatening behaviour and this is indeed very alarming - if this can be done to me i wonder what must be the state of other less sophisticated airtel customers who are perhaps ignorant that they have a right to protest. If this is happening in a very upmarket locality of airtel office in bangalore i wonder what is the state of affairs in other places - in todays world for professionals loosing a phone and being disconnected is extremely stressful and when you go to a service provider to seek help and get a response as i have described above is shocking dismaying and absolutely unacceptable. I would request a written hardcopy apology on the letter head of airtel from madhu gilbert - i would want that this letter be handed over to me at the office of airtel domlur within 48 hours of this complaint and if possible at around 12.00 pm - if this does not happen i will escalate the matter to airtel top management and if this does not give a recourse then i am going to "name and shame" the company. I am fighting because this is a clear case of service provider who can have the ability to hold a huge advantage over simple citizens like us and get away - so please we need to bring this up - this is the least we can do to bring citizen rights to be protected and not taken for granted by such huge private conglemerates. I daresay that the attitude of madhu gilbert reflects the attitude of the top management airtel as well. The

Very bad service from airtel. Everytime tried to connect with 4g speed but connectivity is so bad that it's shows 2g speed. Several times launched a complaint against service but nothing is happening.. Worst service from airtel nothing is happening with the complaint well there is no option have to port from airtel to different service provider.

Bhaskar goswami
[protected]

I did recharge of 198 pack on 10 dec 2017 which gives 1gb/day for 28 days. I came to know about the offer on my airtel app account. After recharge i got only 2.6 gb per 28 days. I was shocked and called to cc, the person spoke that informed that offer is available and will be activated within 4 hours, still i have not get the offer. I called cc again but no response from them. I spoke to two supervisors, no one helped me and not showed interest to raise a complaint. Supervisor farvez spoke very rudely and without respect. He did show any interest to listen to me. Need immediate assistance on this.

This is quite ridiculous and strange what i am facing from airtel during last 2 months or so
Whenever i make a call to any number
It speaks that "number you are trying to reach is invalid"
What is this nonsense
I have to cut that and make it again
It happens with me no of times i make a call to anyone first time in a day
Is that fair???
Please make something sensible statement on this
Support is expected
Thanks
For my no [protected]

We recharged online 1800 and we requested one south channel hd package to activate in airtel digital tv but they active airtel infinity package without customer concern. I called 6 times to call center but no resolution provided.

Airtel service taking complaint and closing without customer concern after if we call to customer care then they are eslating to other department but no resolution for the same

I reached the airtel store - opposite to hira sweets, near laxmi nagar, delhi - 110092 on 19/12/2017, to get a connection of postpaid of my existing number [protected].
All the documentation was done at the same time in between 8 pm - 8:30 pm indian standard time. I also shared my concern for my number activation within 24 hrs as i have urgent things to do on this number and i was assured that a verification office will come next day 20/12/2017 post 10:am however nobody come and as per tat my sim should get activated within 24 hrs post my registration with the team. When i called on 198 at 10 pm ist i got to know that the team has done the entry of my postpaid connection at 6 pm ist on 20/12/2017, what is this? Why so delay?

Very dissatisfied, my number should have activated within 24 hrs, which is not.

What kind of customer service is this that is showing delay and no priority on the concerns.

File a complaint and strict action for that store who are not working properly on their part n assured false satisfaction.
Also there were only 2 person sitting at the desk to assist and other 3 chairs were empty as the service providers chilling out when i asked if someone else can help me out as both the person available attending the customers.

Dear sir with due respect I beg to inform you that your airtel fastest network could not work on my location.data connection was very poor.3g, 4g speed 2.86kb/s please trust me and checked this site . Tower location 300 -400 meter on my home.severely better midnight 12.30 am.please recently supply better data network on our site. Thank u...

Hi all,

I am jayaprakash.

Recently, i have shifted from tamilnadu to bangalore. I lost the network (Tamilnadu sim). So i called customer care, they have said below steps to do so.

1-) switching on and off.
2-) removing sim and reinserting back.
3-) changing to manual network selection (The operator network chosen cannot be found - post selecting the network).
4-) changing sim in another handset.
5-) visiting airtel store
6-) changing to new sim (For activating it, i went back to tamilnadu where i do get signal, post activation i got signal in new sim @tamilnadu and network went off after getting back to bangalore). For some time, i got 'sim is not provisioned' error.

After changing new sim also, i did first 4 steps but no luck.

I've done everything that customer care said, but issue ain't resolved, even mailed [protected]@in. Airtel.com, no response not even acknowledgment mail.

But on calling, customer care person says everything is fine with the sim.

Searched google, no luck.
Any assistance is appreciated.

My office is located in omr (Near ptc bus stop), one of the prime location in chennai, from past 2 months all the airtel customers in my location are facing network coverage/call drop issues. We have raised complaints against the same with airtel customer care but the same is not resolved. The airtel numbers are not reachable when in the premise also not able to make calls. The internet connectivity is very slow. Airtel complaint numbers :81942131, 81942185

If we raise complaints, airtel is closing the tickets without even resolving the issue.

In advertisement they claim they have good signal strength even in jungle and the fastest network.
But in reality airtel does not live up to the promise

Sir, i have purchased airtel sim no. Mentioned in the subject line, in september 2017 from mokashi mobile shop, link road, dandeli, uttarakannada dist 581325 and i have provided my aadhar card no.[protected] and i have purchased unlimited rs. 199/- unlimited talk time package on 18/12/2017 in gokar from loacl mobile shop.

But to my surprise on 19th december 2017 morning my cell screen showing a message emergency call - since than the sim is not working i hav shown to many mobile shop owners but they suggested me to contact airtel customer care center because the sim is blocked for the reasons better know to airtel authorities, presently i am working in kolhapur, maharashtra.

Sir, it would be a great help for me if you personally look into the matter and resolve the problem as i have so many official numbers saved in it and i am unable to communicate, hence i kindly request you to kindly do the needful please.

Thanks and regards
Shankar shinde
From kolhapur
My office number is +[protected] or my new idea cell no. Is [protected]

Very poor network and internet connectivity. Always calls dropped. Voice cracking. Already filed a complaint 6 days ago i. E. Dec 14, 2017, but there is no response from the company. Here is the reply mail from airtel

Dear customer!

Thank you for writing to us.

We acknowledge receipt of your complaint, your reference no. Is ot[protected].

We shall get back to you within 24 hrs.

We thank you for your patience.

Warm regards,
Airtel customer service team,
[protected]@in. Airtel.com
Bharti airtel limited

I'm facing vpn connectivity issues with my airtel prepaid number [protected] after port from idea to airtel
Error 619: a connection to the remote computer could not be established. So the port used for this connection was closed.
Note: while, i can access the same with my friend airtel prepaid number "[protected]" and with another service provider. So please help me to resolve the issue on priority basis and let me know the technical person to contact...

Hi,

On 18th dec 2017 a person named sudarshan ([protected]) came to my house and collected pan card copy, house agreement copy and asked me to pay 2829 rs as advance rental. My cef number is 8059579. Till now installation is not done. The person is disconnecting my call. Payment transaction id is [protected].

Please solve the issue soon else i shall go to consumer forum

My email biswanath. [protected]@gmail.com

I am asking them for network solution since long time and want help for at least low network so i can call anyone i want and asking for data related help but they are just making me fool and giving me just a date and date... But now no one is taking me serious for my complaints.. Now its my billing date is coming now but why i pay any amount if i am not using any of its service properly...

I lost my phone on 14/12/2017 and since then i am calling airtel customer care to block my sim since then i am trying but it always says number does not exist please check the number u have dialed. Airtel if you are going to look into that matter then do it else tell me directly that you will not help me. There are plenty of networks available in our country i will switch to that who can atleast listen to their consumer what they have to say if they got into trouble. I am fed up with you airtel.

I have sent a request to update the address of our company since 25.09.17 and till now not received any reply from airtel. Till now address is not updated. When i call customer care, they inform me to email enteprise which i have one 100 time but there is not reply as such since last two month. Also customer care 198 is not even able to register my complaint stating that since we are a corporate client, they will not register my complaint. This is the worst and pathetic customer service i have ever received. We have been with airtel since last 7 years and now with such kind of treatment to a corporate client we are seriously looking to change the service provider. If i do not receive repy from you within 12 hours we will take serious action against you.

I am using airtel sim with number [protected], i have been having this problem where i am unable to connect to the internet or call outsite. Also when some one else try to call me they are getting "person not reachable/phone is switched off". This occurs only when i am in my office in olympia tech park. I had no such problem till last week. But i am not sure what happened now. Kindly take it as priority and provide with a resolution.

I am a postpaid customer and my sim comes under mumbai network circle. Currently i stay in pune and at my residence there is no network coverage of airtel. Even if i go out and check around for 1km radius there is hardly any signal. There seems to be no tower for airtel nearby. Am planning to change my no to either vodaphone or idea but since i have been using airtel for more than 8 years now i feel sad about it. But i am left with no other option now. I have lost so many calls due to this. Apart from that am not even able to use my 4g data at home and have to rely on my wifi even after paying a monthly rental of 799 to airtel.
My area of residence: koyate wasti, pune - 411033

For my airtel relationship no.‭[protected]‬, firstly in september month when i went to update my aadhaar at alaknanda branch, new delhi - i was told by airtel officer to link my phone no with my husband account to get one bill and he could process the same request after my confirmation but to my surprise the account was never link d and i kept on reviving two seperate invoices for both accounts. To add more trouble, when i made payment for my account, it was credited to my husband account for september month bill and same happened for october month. Thereafter when i complained to airtel; i was said that the account was linked but not wholly and thereafter was advised to delink the two accounts and then make the payment again : i did the same as instructed and finally could make two months due payment on 10th december for rs.3000 against due amount of rs.2952/- but still i kept on reviving recorded message that the bill is due. Finally i complained and could get a revert from airtel office that the bill has already been paid by us and they confirm upon the payment received but due to some technical trouble, it is showing this issue which was confirmed that it should stop in next 3 working days but to add trouble to our ever troubled airtel transmission: still the payment due calls are coming and creating trouble in my life. I wish to claim rs. 50000/- towards harassment that airtel had down in past two months with me. I am going to file a consumer compliant with consumer court at ina. This is pre alert notice from my side to airtel.
Thanks

I have purchased my android dual sim mobile recently and converted existing sim to 4g sims on 14th dec, through your store opposite to kamakya theatre bsk 3rd stage.

Both the sims activated but sim pertaining to [protected] stopped sms facility and outgoing calls delayed or cancelled frequently. After lots of attempts connecting.

Because of above i am put into lot of inconveniences. I can not get otps for netbanking/recharges/ticket bookings.

The 2nd sim though activation message received, signal received rarely and all the times it remains as 'no services' 'emergency calls only'.

Expedite the correction and avoid further inconveniences.