Airtel Complaints & Reviews

I checked with the airtel customer care on isd charges for calling australia and was informed to be as rs.10/min flat. But when the bill came i was charged at rs.200/min. I raised a complaint with appellate team and they went through my call with their customer care executive and confirmed an error from their end in providing me the correct rates. The extra amount charged was adjusted on 17th nov 2017 and was told to pay remaining amount of 2555.41 against which i made a payment of 2560 the same day. Now the adjusted amount is showing back on my account and i'm struggling again with the airtel team. This is causing a lot of harassment and mental agony.
My phone number in question is[protected] and i can be contacted at [protected]

Whoever it may concern,

I was recharging my data plan with the 70 days 1gb /day pack of rs 448 online in my airtel number and i accidentally recharged 2 times and money was deducted both times.
The transaction ids of the two recharges are
Transid[protected]
Transid[protected]

I request you to kindly refund me money of one of those data recharges.

Thank you.

Yours faithfully
Riya

I've transferred rs. 1, 75, 000 to my airtel payments bank ([protected]) using neft from my citibank on nov 6th. But it isn't credited to my airtel payments bank account yet. Citibank has confirmed again and again that the neft transfer is successful.

Here's the reference number: citin[protected]

I want my money back. Please reverse the transaction or credit the money to airtel payments bank asap

I m using airtel prepaid sim [protected] north east airtel. On 25 of nov i entered in delhi at the time my sim was working. But on 26th of nov it was not. Network and 3g signal everything is showing but outgoing and incoming calls r going through it. This is not the problem of balance or anything i already had a recharge of 448 on 24th nov and a balance of 37₹ is also there sim validity is upto jan 18 after all of this i was not even able...

Airtel is charging rs.120 every month for this adofgames service. This is being done without user's consent or confirmation. No action has be taken against this practice even after numerous complaints.
Adofgames service has been renewed on your airtel [protected]@rs120.0 for 30days. To deactivate, call or sms stop to 155223

To which authority can we make an official complaint?

Our fixedline/broadband connection [protected] was working well till 21st nov 2017. Same was on adsl and without any request from our end, there was an attempt to convert it to vdsl from airtel. Configuration was never successful and internet connection is down since then.

Service id 90460782 registered on 21st nov 2017 remains unresolved in spite of daily follow up and escalation. Every day a new promise is made to resolve the issue in next 24 hours. Reversal back to adsl is also rejected. Issue has cause huge in-convenience and repeated waste of hours together on daily basis to explain issue to customer service desk and technicians.

Yesterday there was a call from escalation manager who promised to act immediately but nothing happened there after.

We have been loyal customers of airtel and have been paying rs. 999 for mere 2mbps/100 gb connection. Request your kind attention to solve the issue at the earliest.

We stay in an apartment complex with several airtel broadband connections, if issue remains unresolved i shall share my experience with other users in the complex to avoid them ending up with same problem

My 4g sevices are not working and i contacted ur customer care services which were of no use to me as after they said ur data would be working in an hour but it did not happen and now i m frustated with them as they are not doing anything. I have always loved airtel and always recharged rs 899 pack and i loved this pack but now it is not working since past 7 days and bcoz of which i rechached again with a new pack of worth 349 yesterday which said the recharge have been done but i m unable to use it. I want my 349rs cash back and this is very disappointing to me that ur customercare services are of no use bcoz they dont help instead tells about whats going on nowdays and etc. And i have always done big recharges. So please kindly pay attention to this situation and return my 349 rs.

Data pack of 3G-Rs29-115MB-30Days was activated on my prepaid mobile number [protected] in April 2017.
I am requesting the customer care since August 2017, every month, to deactivate above data pack but money is being deducted constantly, every month, from
my account in spite of assurances given on phone by the customer care executive.

Dear sir or ma’am
I have moved from gorakhpur to lucknow in hope and reliability on airtel. And

Currentlyi am in vikalp khand gomti nagar lucknow and there is no network of 3g and 4g. I am getting gprs here. And also call disturbances...

I have called customer care and also a technical person came to the place and said that there is only one tower at near which is too far and we have requested for height increase...

But here i am not getting what to do now should icange the service provider??

Hi, i have ported my number from other mobile service to airtel becaus it is a good network but now i am facing a problem that when i am sending sms from my airtel number is is not getting received by the other person. Kindly resolve my problem plzz. I am using this number for bank account but now when any authentication that is happening through my number is getting failed. This is becoming big problem for me if you cant resolve my issue kingly let me know so that i can use my provious service so that i cant face this problem.

I had some problem with my airtel recharge so i went to madhu vihar airtel store. Mr himanshu, the contact person told me that they don't have any software for resolving prepaid issues. After a while i confirmed his statement from airtel customer care but his statement was incorrect. Strict action against him must be taken to miscuide the customer.

I have already purchased 4g sim.My Airtel mobile number is [protected] but I am still getting the 3g network.One of my neighbourhood friend was also getting the same 3g network but he lodged the complaint regarding the same and now he is getting 4g LTE network.Kindly take my request to upgrade to 4g and don't say that 4g is not available in my area

My airtel no.[protected] my airtel network and data not working. I have call many time to customer care. And customer care cannot solve my problem.
Please kindly solve my problem.
Name - rupak kumar
[protected]@gmail.com
Mob-[protected]   replace all

To whomsoever the complaint may concern i've come across an unwanted put over my head by your company.

The problem is your mobile operators are automatically deducting my balance in order to fulfill the internet requirements that i don't want

I first came across such horrible marketing @24 nov 2017. I clearly and certainly from now onwards don't want such auto renewal service.

Below are attachments of harassment:-

A dissappointed airtel user
-cheers

There is not internet connection its a showing the 4g but is not going the process so please we r requesting for u solve this we have to work as was fast try to solve there are so many problems r in airtel.. Internet also slow and getting to much problem to call someone for that reason do as well fast otherwise we will port the sim at anytime do fast...

This is the 4th time I have been incorrectly charged on my post paid bill. I have been charged Rs 127 for excess data usage while I actually had 900 MB data pending which was carry forwarded this month. Apparently airtel has no customer complaint number. There's no way to make a complaint regarding this.

Hi,

To my surprise airtel has given my active prepaid mobile number to someone else. Now after calling the customer care at-least 10 times as almost all of them disconnected the call in karnataka circle prepaid section, i am told that i have to visit their airtel outlet for ducplicate sim. So my question is what wiil be the penalty for the company as this is serious offence. As the person who is using my number, could very well be a thief/robber/terrorist.

What is the remedy now for current situation and future assurance.

Previously penalty was 50 rs penalty on late bill payment with ammount more than 200-250 rs. (Approx 25% of bill limit).

Now penalty increase to 100 rs on late bill payment with ammount more than 200-250 rs. (Approx 50% of bill limit).

I have connection with airtel since last more tha 10 years.

Is any trai norms for penalty over bill ammout with max % per month or every month?

I'm facing huge network issue in my current location in bangalore and the same is mentioned to the customer care and also raised multiple complaints on this issue but no one is responding correctly.

Airtel relationship number: [protected]

3 complaints raised for the airtel network/data issues, still the complaint requests are on hold.

1. Service request no. : 77079658, date : 20 june 2017 — network issue
2. Service request no. : 78211009, date : 29 july 2017 — voice issue (Call
Drops/call not connecting/etc.)
3. Service request no. : 79320562, date : 8 sept 2017 — data issue

All the above request are still on hold and when ever i try to port out they are tell me to wait for 3 days for the resolution but nothing is happened till date. Unnecessarily i'm paying the bill of around rs.500 every month without having the proper network or data.

I have spoken with higher team members (Airtel appellate) regards the above service requests but no one came up with the solution. Whenever i call to customer care they'll say the please wait for 3 more days we will be solving the issue for sure. From june onwards i'm listening same answer but there is no solution yet.

Please help me i'm fed up with the airtel network team.

I am now in bangladesh.

I am not able to use the roaming services from bangladesh

This is inspite of paying for comlete monthly package.

I am getting incoming sms but no sms is going out to india.

The same with calls too. I don't get incoming nor outgoing calls.

This problem i am facing from 25 of november'2017

My phone number is [protected]