Airtel Complaints & Reviews

I was lost my airtel sim card on 10th of november and next day i was purchased one new sim card at sri shakthi infocom-airtel express, urappakam.
They charged 50rs for new sim card and i request a bill for the same cost. But they denied to provide for sim card purchase. The new sim card pack also not mention the prize. So kindly confirm the prize of the sim card.

Forcefully selling pre to post (Gariahat airtel store) kolkata

Sanjoy khatua
1:30 pm (2 minutes ago)

To trai, pradvbcs, appellate. Ncr, net, appellate. Wb, sunil. Mittal, jagograhakjago., appellate. Del, srikapardhi, ddgpg-dot, ddpg2-arpg, tdsat, skmishra, nodalofficer. D., partner. Service, compliance. Off., bcc: mcitoffice, bcc: daca, bcc: nch-ca, bcc: ddgpg-dot, bcc: dssr. Hq-dot, bcc: help, bcc: 121, bcc: gopal. Vittal, bcc: ombudsperson
Dear grievance team,

This is inform you to that 5th november i'm visited airtel store gariahat for port in my number [protected] reliance (Premium) to airtel. After log time your executive maybe mr. O. Bhaskar saha ([protected]) he took my new postpaid request but i've 100 times said 'i don't want to postpaid my number' also she said 'sir only you can your number port in to pre to post. This is happening in all the stores, fooling the customers by saying we can't get pre-paid connection for porting option. Still now i'm unable use my number incoming and outgoing both. This is all to just achieve their incentives and targets. He did not understand my concern why i don't know???

Today i've called your customer care and appellate desk many times from [protected] call taken your senior agent miss. Puja and mr. Basil no one can helpout my issued also did not take any responsibility resolved this matter what the hell man???

R you joking with me???

I would like to file my extreme dissatisfaction with ​airtel customer service.
What a beautiful solution! Airtel management can u please tell me???

Your response really don't make any sense to my earlier email. I asked to your manager to reply me as an evidence of highest point escalation. But still you don't bother to any words what i say here. I'm sill unable to received any positive response from your customer service representative and mailing team. Why the hell you neglect to consider any of my emails.​

Such is the pathetic situation
​
Who is going to pay for the faulty service???

It's a totally miss managed service that vodafone is giving services also totally unsatisfied with the service. I should say these organizations are charging money in regular basis for not giving any facility, they are not cooperative. They charges for every damn thing and they are cheating the employees, organizations because they don"t think about customer and they are only worried about their quarterly profit.

Where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because i just see that you guys continuously don't give any damn to my request. And from the very beginning i am telling you that you guys are pathetic and ​​ highly unprofessional​ ​bharti airtel team​. I am trying to find my way to complain you in public forum​ nothing more else.​

Reliance:

I am a consumer of reliance communication since 2011 (Blue category)
I would like to kindly draw your attention towards reliance 4g network.
Hope i will get fastest response from you. I have many issues with my reliance number.. I had sent already mail for same issued but i am not getting any response from reliance team.. Which is very painful for me to handle its almost over 1 month. I hope u will try to resolve my problem.
Ii don`t know further for how many days i am would be suffering.. I need some one whom i can discuss and escalate asap..

Trai:

Only 1% customer satisfaction emerging a big question against trai portal & of-course you too.. How can i believe that if i register a complaint here then it will get resolved. You guys says the complaint character used less than 350 hence redirecting how try an understanding the importance of the complaint & the essence of it. I think trai is on name & nothing else.. I am using 4g phone, when i had change my location still poorest service getting from operator in my location... No work done. All you are hopeless
I requested a lot to them but they do nothing. We wrote several mails to them but fruitless.
Some useless spot boys are there setting of reliance mailing team who was no responsibility of valuable customer also maybe deleted mail from there mail box.
I got totally exhausted of this network. So please do something against them.
If trai has any regulations towards me and other citizens like me, i request trai to take immediate action and give us relief as per our need. Else i will sue all involved in this matter and keep all under seizure till i get justice.
Please take some urgent action and if you want to know any thing from my side please feel free to contact me below mention given number asap.

What i am looking for against my complaint

1. The outgoing and incoming services should be activated on my mobile in prepaid with password protected before expiry (14th november) with incoming and outgoing services.
2. The network problem should be resolved as soon as possible or i should be given a deadline for resolving the same.​

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer.

Regard’s
Sanjoy khatua

[protected]
[protected]

It is not intended to airtel as a company. A person named shubvham (Probably fake) from airtel customer care was handling the case of my number porting has started the process but is not delivering the sim in my given adress. He has taken all the documents and my existing service provider is going to disconnect the connection any moment now. The irresponsible person is not picking up my phone and ruining the goodwill of airtel shamelessly. He called me from the number [protected], [protected] and a personal number [protected].. Strict action is expected to vbe taken from the part of airtel to stop such nonsense and harassment of customers.. I am yet to be a subscriber of airtel. If this is the attitude shown to a customer what kind of feedback u expect??? If my number gets disconnected i will take legal action against that fellow. Please adress the issue asap.

I have been trying to get airtel broadband from the last 1 year but airtel is not ready to provide the connection. Instead of they sometimes say that our representative will install the connection and sometimes they say "there are some technical problems in your area and you have to wait for 1 month". It has been since 1 year waiting to get it installed. Why is airtel not keen to install broadband on my end? In my nearby area like (Syndicate bank, bob) airtel is available and feasible in our area, it is not. It is just about 100m away from my house and my friends staying there have airtel wired connection.

Please look into the issue and kindly provide me with a connection.
Following are my details:-

Contact person: piyush shrivastava
E-mail address: piyush. Shrivastava.[protected]@gmail.com
Phone number: [protected]

I had applied for a new fixed lan line connection &bb connection at my new address royal residency apartments, sector 45, gurgaon on 30st oct. I had already paid 6 months advance (6608 rs) and the sales person also confirmed that connection will be installed within 2-3 working days. However after few days it came out that there is no technical feasibility in my area. I had requested to initiate my refund process with sales person and also in airtel shoppe located in unitech infospace, gurgaon but haven't received any confirmation on my refund process or any sr request. Apart people including sales/technical person and executives at airtel shoppe are bothered to pick up my phone and provide me update of my refund.

I request you to kindly take up the matter and process my refund.

Below are details of my caf

Name :- ankur gupta

Caf number :[protected]
Mobile number :- [protected]

Date of application :- 30th oct 2017

Net pack was for 70 days, till 24th december but terminated before expiry date. Screenshots for the same have been attached. And from my account ₹800 were deducted for data usage which had to be covered under the data pack. They have refunded ₹500 but what about the rest 300₹? And what about the money spent on data pack? Money should be refunded and data benefits should be provided...

Recently i have interaction with your customer service (Senior customer representative). She was rude and unprofessional. I have to request her to listen to me.in previous interaction with other representative he told me he put a request about the issue but today she told there's no request. My number is [protected]. I am visiting india for just for month and facing so many issues with cellphone service

Sir/ madam,

I (Anant d datar) am using airtel no. Since last 10 years now. Also one more airtel no which is been used by my father mr. Dilip datar.

Since october 5, 2017 we are facing terrible network coverage issue at my billing address with complaint no. 80123254 launched on october 7th, 2017.

It been more than 1 month now we are still facing the same issue without any improvement. Person named mr. Mohan kanse from network team visited my billing address to verify the network coverage. He also agreed that there is absolutely zero network coverage at billing address because of which we are facing call drop problems and even others are not able to call me as no. Appears to be not reachable.

On november 6th 2017 i received following sms from airtel
'dear customer, with ref. To service request no. 80123254 on your airtel mobile, a new tower is required in your area & we are exploring options for smooth installation of the same. We will keep you posted on the timeliness. Thank you for your patience. Check the coverage in your area at www.airtel.in/opennetwork.'

For your kind reference this is not my 1st complain about this issue to airtel. You can trace the history of complains from the following complain nos.

Sr. No.
Date
Complain no.
1
05-may-10
32132401
2
15-may-10
32290220
3
22-may-10
32382169
4
07-jun-10
32600213
5
23-sep-10
34030795
6
08-jan-11
35229314
7
20-apr-11
37015015
8
19-jul-11
38569099
9
12-sept-17
72460382

There are much more complains launched by me for the same issue of which complain no. Is not with me as of now.

My question to airtel is simple if you cant improve network in last 7 years how can you even expect me to believe that you will actually install new tower to improve network now?

Over the years so many people of your network department have visited at the billing address to conduct network survey. Some of them were mr. Nikhil ghorpade, mr. Deepak and mr. Mohan kanse.

Its feel sad to say that airtel not doing anything to resolve the issue. Installing network amplifier (Booster) will not be the solution as airtel does not pay me any rental for the same and machine consume lot of electricity too. I wont bare any such cost were i dont get reimburse for the same.

I want proper fixed and final update as to when things going to improve otherwise airtel should not expect me to pay any bill hence forth.

Kindly take the matter on extreme priority other wise i will left with no choice to switch to different service provider who will atleast resolve any such issues in quick time unlike airtel.

When i on data in my phone a small exclamation sign appear on network sign. I don't no why this happening and data is not working. I complained many time in customer care. But there is no any satisfactory solution. They gave me 24-48 hours time to resolve this problem. But after 25-30 days this problem is still there. Airtel service is very bad in these days.

My airtel postpaid bill for the period: 08-oct-2017 to 07-nov-2017 bill no:[protected], it was showing i send international sms to the number: [protected], 43 times. Details below:

1 19/oct/2017 23:08:30 [protected]
2 20/oct/2017 00:44:28 [protected]
3 20/oct/2017 05:23:43 [protected]
4 20/oct/2017 09:52:15 [protected]
5 20/oct/2017 10:53:00 [protected]
6 20/oct/2017 12:58:33...

Sir
My complaint is follows...
I am using airtel mobile [protected]. I am suffering lot of business loss due to signal fluctuations at my clinic (Rajpal dental clinic, parkash nagar mata rani chowk, near model town market). Due this all calls do no land up on my mobile number.
Some caller to my number get out of reach answer.
Dr b. Regards. Virdi
Mobile [protected].

There is no network at all where i stay. I can not operate internet as well as make calls. It directly shows no service sometimes. Plz try to resolve the problem as soon as possible otherwise i would have to port my number. There is no network at all. The network doesn’t arrive at the bedroom it shows no service. Please resolve the problem. It highly irritates when the internet is not working.

I have recharged internet pack fro my mobile number [protected].
But i have written mobile number [protected] in place of [protected] (Correct one). I also got its receipt in my mail ([protected]@yahoo.co. Uk)
You can check the record in your account and kindly cancel charging of account [protected] done by me today.
Professor s. K. Srivastava
A-157
Indian institute of technology, kharagpur-721302, india
Tel[protected]
http://www.chem.iitkgp.ernet.in/faculty/SKS/index.php
Associate editor, journal of nanoscience and nanotechnology
Associate editor, nanoscience and nanotechnology letters
Editor, journal of nano energy and power

Respected sir/madam,

I jankee devi recharged my airtel no [protected] with 399 plan on 1st september 2017, validity 84 days but after using it for a month the plan is not active anymore and i m being asked to recharge my number again.
This doesn't makes any sense.
Please help me with the above.
Thanking you

Yours sincerely
Airtel customer

I have been using airtel prepaid mobile services for the past years.
My number is [protected]
As i went to usa for a holiday during july 2017 to october 2017, i was unable to use the mobile.
Under the circumstances, after my return to india, i tried to recharge through my app, retailer, friends and relatives.
When i approached your relationship center, i was told that my number is deactivated due to non usage.
As i already mentioned, only due to my usa visit, i haven't used the mobile. I request you to take action to activate my mobile number [protected] earliest.
Regards, j. Padmaja

Hi team,
My mobile number is [protected]. I have changed this number from post paid to pre-piad last month.

Now, i am receiving all otp messages from banks.
But, my out going calls and messages been barred.

I am out of india at the moment and not returning for a longer time.

I have more than enough balance in my account. Not sure why outgoing calls and messages been barred. I am not able to call 121 or 1800... Customer care numbers as well. All outgoing calls been barred.

Can this issue be resolved asap.

I have ported my number from reliance to airtel. But there is no signal in that sim and my old number has stopped already 6 days ago.
I am loosing my impotant phone calls. Also i visited nearest airtel office and they are saying we can't do anything. Contact the seller who port your number.
The seller is saying we have send your information to airtel office.
I am requesting you to activate my number asap.

Please provide a network tower in our village, it will cost u nothing for land, as the village will provide u sufficient space to install a tower, we feel like living in a jungle, pls its really an emergency like situation. No rent will be taken by any network operater. The villagers are ready to sign a agreement if needed. No network for us due to a mountain in our village. More problems whenever it is a medical aiding situation.

Hi Airtel Customer service..your sales person not all picking the call after his initial his promise new broadband connection will be done by today 6 pm. He don't have minimum common sense to receive the call. Where is your promise..if it possible..then airtel gives wrong message to people. Your salesman number:

I have cmpnt in the custemer care about the network and they says 24 hours wait
And i finaly wait with three months and i have called costemer care 4vtimes but he not respond well and wher is airtel 4g banner that place only 4g network available and indoor neteork not comimng