Airtel Complaints & Reviews

Hi,

I have my postpaid mobile no. Of airtel. [protected], i had made one excess payment around rs. 900/- to airtel against my bill. Then i ported to airtel prepaid. On asking for refund from customer care for the excess payment, they had logged in my complaint. They have sent a cheque to my old address where i dont live anymore. And i dont even have access to that address anymore. So i requested them to transfer the amount to my bank account for which cancelled check was provided however after one year i am still waiting for the refund.

Everytime i log a complaint for this issue, they have been closing the complaint after two days giving me reason that the refund is already processed. The fact is i never got hold of the cheque. Please help me to get my own money as i had made an excess payment by mistake. Please help me in getting me my refund.

Regards,
Nitin shukla

I am not receiving any incoming calls since last 4 days. Outgoing calls are working fine.

When ever someone is calling me they are getting a message "call cannot be completed, please contact customer care"

I have contacted customer care support but they always says within 24 hrs your problem will be resolved, but it never gets resolve.

When i visited the service center for this issue they swapped the sim card and said it will resolve the problem but even after swapping the sim i am not receiving incoming calls.

This is very frustrating.

Dear consumer forum,

I would like to bring into your notice that the airtel customer care is cheating the customer by giving fake promises.

I had a request for waiver of certain fee that was included on 6th of november 2017.

Airtel representative informed it would take 2-3 days for approval of the waiver, though i informed it would skip my billing cycle and could cause late payment again for next cycle.

But representative assured my request will be processed by then.

However, when i called on 9th november 2017, the representative denied of waiver and on asking for his supervisor, i was denied of both waiver and "call request" that i had on 6th november.

Supervisor named bhagyashree arrogantly and adamantly told there was no call request registered from my end on 6th november.

This is absolutely cheating by airtel and it's careless customer care team.

Request concerned management team to take necessary action on them.

We are not able to change packages and remove unwanted channels in mobile app as well as internet.

It is showing only current package and balance amount.

we want to remove some channels which is not required.

Pls help us.

Hi, this is ashok from sattur, tamilnadu (626203). As there are more than 2 lakhs people living in our, 4g network is not available here even 3g too. Always the net speed is not crossing 100 kb/s. This is the maximum speed limit we can reach out in our locality. We have made several complaints over phone but no action has been taken for the past 6 months. We are unable to use our datapacks and this is kind o[censored]nexpected cheating from a reputed network provider airtel. If this continue there is no way to port our network.

Airtel has upgraded their software in my complex and now have forcefully disconnected many channels from my set top box. When i raised a complaint with customer service regarding this, they said the site engineer will come and rectify it. Now the site engineer says that airtel has upgraded the software and hence i have to buy a new hd box and after that i will get my channels. This is not the first time airtel has done this to me. The charges for each box is 600/- plus 150/- service charge. My point is why should i keep paying for this every time airtel upgrades their services. There are over 200 families in my society today that have to change their box. Why is airtel running this scam and forcing us to buy a service that we did not ask for. The site engineers that visited are also extremely rude with this behavior with no ethics. I want a case filled on airtel for a forceful scam on public due to their upgrades of their systems.

Yesterday i received this message in which on rchg of 399 the pack validity is 84 days bt yesterday when i go to mobile shop for recharge he said that validity is only for 70 days n i showd him this message and he told me to talk to customer care n whn i filed a complaint to customer care abt this they said we cannt help u in this... M disaapointed from airtel bcoz of this hope u will solve this prblm as soon as possible otherwise i will hve to chnge the company airtel n shift to another company...

I am using airtel network for past 3 months and as per they said the data will fastest among the other networks. But it may only applicable for the pospaid plans. Because the unlimited plan is not even working well and even calls drop for a while. Don't know why they are telling its a fastest network. I am really fed up using the india's fastest network. Even my friends using aircel and other networks but they are laughing at me as am using the india's fastest network.
If we do speed test it will show that 25 mb/s like that but we are asking just give us 500kbps well. And that's more than enough

I have an airtel prepaid connection number (+91 - [protected]) frc 495/- from kolkata. Whenever i came to roaming (Vellore) i am unable to make outgoing calls, but receive incoming calls.

The 4g data is also not received even though my husband has airtel and able to use 4g data in the same room itself.

It is very hard when you have a critically ill patient with you and you are not able to make urgent calls even though spending necessary amount.

Vellore airtel store and kolkata local shop both said they won't be able to help as this is something airtel has to sort out. Please fix this problem asap.

I paid 31 rupees for 400 free sms for 28 days. But when more than 350 sms and days are valid today 09.11.2017 i was deducted 2 rupees for 2 sms i sent for a local number. So today 09.11.2017 again i paid 31 rupees for 300 sms package as i required to send more sms. As my balance of 400 sms package offered by airtel to my number and validity is still existing kindly return 31 rupees today what i recharged + 2 rupees deducted for 2 local sms to my airtel bank account. Pl take action immediately.

Dear airtel,

Air tel collected the rs, 1000 for brodband connection. Due to some issue they could not provide connection. Rs 1000 was paid vide cheque no 2585359 and credited into air tel account on[protected]. Refund was requested since july 2017. I do not know why it is delaying. I hope with this information you can take immediate action. Attached the

Dear sir, your airtel cellular network is the most used mobile network in my locality, but there is no 4g upgrade and most of all 3g network is so unstable and annoying... So please upgrade your network here or least of it fix the 3g network... Hopefully this complaint reaches you....
Please resolve the issue otherwise i will port my airtel number to other provider

Thanks

Would like to complain about the pathetic and appalling service provided by airtel.

I had ported my vodafone number to airtel in the month of september 17. Since, the day i've ported my number to airtel, my number is not reachable, due to which my family members, colleagues, friends etc are not able to contact me, and even if by chance they get the call connected, there is no clarity due to network issue and the voice keeps on breaking.

I had reported this to airtel customer service on 17th september 17; and till now (I. E. Today, 09th november, 17) the request or complaint has not been resolved and i haven't received any follow-up call from airtel, as well.

Every time i call up the customer care, they tell me the same thing, that we are working on your request. I mean are serious, its been # two months and no solution yet.

Recently i had faced another issue, which i had again reported to the customer service team of airtel, and i wanted to port my number back to vodafone or any other company.

There was a death in my family, and my family members were not able get in touch with me due to the good for nothing network of airtel. Upon addressing this concern to the airtel customer care team, the revert which i got was truly shocking and not expected
" sir please wait for 24 hours, our team will get in touch with you".

Now the irony is that, i can't get the number ported back to vodafone or any other network until three months are over with airtel " india's good for nothing network".

I would never ever recommend airtel to any of my family members, friends or colleagues, and if in case someone is thinking to port with airtel, or planning to get a new connection with airtel, i would highly suggest that you better go with idea or vodafone, which is far more better than airtel.

I have recharged my number [protected] on tuesday (07.11.2017) for rs.199, its not successful but the amount is deducted from my bank account (Ref:[protected]ccaairtelinmoney). Please return my amount immediately..

The offer which was given to my number [protected] is very much lower than the offer which was given to my friend.
Myself offer I am regularly using is 309 which is applicable only for 28 days, but my friend's number for the amount of 407 you are giving the offer for 78 days.
why this partiality?

I applied for porting from airtel postpaid (Mumbai region) to airtel prepaid (Ncr region) i lost my network on old sim and then i inserted my new sim. But still by my sim is showing 'no service'. This number is of great value for me.. It is my both my personal and official number. I tried calling 121 but there is no option to call your representative and i have mailed to you by 4 times but still i am not getting any reply.. What kind of pathetic service is this??.. Dont you guys understand how important is porting for someone who has been associated with you by the same number for 8 years.. My airtel number is [protected] and alternate contact number is [protected] look into this matter urgently.. Mail id - [protected]@gmail.com

I port my [protected] no from tata docomo to airtel but when dail from another no. it tells that invalied no or dail no. is wrong. It causes to me highly inconvince since dailer not able to contact me. Therefore it is requested to redress the same being a valuable customer n also build a new relationship since Bharati Airtel is a no 1 company.

We got a call from airtel customer care [from [protected]] on 4/11/2017 at 12:13 pm that if we recharge our airtel digital tv (Id: [protected]) with rs.1199/- then we will get 12 months extension of our plan (Value prime kids). We recharged with 1199/- on the same day at 1:15 pm but sorry to say that we received a sms at 1:20 pm that airtel has changed our base pack to "ultd tv 12 m gec+reg csd pack" in which we can see only free to air channels.

We lodged a complaint to airtel customer care [[protected]] on 6/11/2017 regarding this matter and they said it will be resolved within 24 hrs (Reference no.:[protected] but no resolution even after 48 hrs.
Then we lodged a written complaint on airtel website on 8/11/2017 at 12:30 pm (Reference no.: dt[protected].

We got a call from airtel customer care ([protected]) on 8/11/2017 at 2:54 pm that this problem occurred due to wrong information conveyed to us from airtel customer care executive; now if we want our previous pack we have to pay more to airtel!!!

Our question is that who is at fault for it: airtel customer care or we?
And for airtel customer care executive mistake why we will have to suffer?

Please help us in resolving our problem in either way:
1) airtel change our base pack to value prime kids 12 months validity as they promised
Or
2) full refund of our money along with compensation for misguiding us!!!

Thanks.

Dr. Himanshu varshney
[protected]

Sur/madam, on 4 th november 2017 i made a recharge online from my net banking on my airtel number [protected] from best offers of rs.399 but due to airtel maintenance work, it was not reflected. So i made another recharge of rs. 399. The transaction i. D of both recharges are ([protected], and [protected]), and it was made online on my airtel app through net banking, please kindly refund one recharge which was done two times,

After swapping the sim from 3g to 4g message option is not working.
Tried of adding the message center number. But still it is not working.
Please provide the solution.
My airtel number is [protected].
Please provide the solution as for as possible.

Even customer care number is not responding or working or options or not connecting to customer care people.