Sir,
I disappointly approached you, that your Airtel store representative Mr. Deepak till time not update to us neither call to me for whatever is update nor received d call since last 7 days.
Please take necessary action against Deepak for not update to me and misguiding us
Reagrds,
Anoop Gupta
Sent from Yahoo Mail on Android
On Mon, Nov 27, 2017 at 1:28 PM,
[email protected]
wrote:
Dear Anoop Gupta,
Greetings from airtel!
This is in reference to the concern raised by you on the behavior of the airtel relationship executive during a recent interaction and migration from post paid to pre paid.
Basis our discussion on 9628366888, I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience. Let me assure you that action will be taken to ensure that this is not repeated.
Regarding post to pre migration for 9628366888 and 9935711199.
Request you to please visit another airtel store for post paid to pre paid migration process.
kindly submit the below listed documents along with the migration form at the nearest Airtel store
For details, SMS ARC to 121 (toll free). You may also visit http://www.airtel.in/from/arc/reach-airtel to find the details of the nearest Airtel store.
1. Clearly recognizable, latest passport size photograph (in case of J&K customer 4 photographs are required)
2. Photocopy of PAN card, else form 60 to be filled
3. Photocopy of your identity proof
4. Photocopy of your address proof.
An indicative list of acceptable documents as per Government guidelines are:
i. Voter identity card
ii. Driving license
iii. Ration card
iv. Aadhaar card
** e-Aadhaar card is accepted as a valid proof only if it is digitally signed and name of signee is mentioned.
Post submission of the documents, your number will be migrated to Prepaid within 96 hours. Once network is enabled call 59059 to complete verification to enable activation.
Kindly note, you will be required to clear the unbilled and due amount along with the pro-rata rental till the date of request. To know the current unbilled and due amount, dial *121#.
Thank you for writing to us.
Delighted to assist you.
Yours Sincerely,
Sonam Chawhan
Bharti Airtel Ltd
---------Replied Message----------
From:
[email protected]
To:
[email protected]
Sent: 25/11/2017 12:18:20 PM
Subject: Re: COMPLAINT
Dear Anoop Gupta,
Greetings from airtel!
This is in reference to your email regarding the Post to Pre conversion of your Airtel mobile 9628366888 and 9935711199.
Basis our discussion on 9628366888, I regret for the inconvenience caused to you, I wanted to update you that we are following up on your issue with concerned team for an early resolution. I will reply to you with the status of your concern at the earliest.
At airtel, we believe that our customers feedback is a valuable input which helps us to improve our services and ensure that I strive towards achieving customer satisfaction.
I request your cooperation till such time.
Thanks for reaching out to us.Yours Sincerely,
Sonam ChawhanBharti Airtel Ltd
---------Original Message----------
From:
[email protected]
To:
[email protected]
Cc:
Sent: 24/11/2017 08:20:17 PM
Subject: Re: FW: RE: COMPLAINT
Sir,
Neither Mr. Deepak update us till time nor attend the call make by me at least 10 times from last 3 days.
I think it's a very casual approach having Mr. Deepak and u should take appropriate action against him.
Regards,
Anoop Gupta
HYPERLINK "https://overview.mail.yahoo.com/mobile/?.src=Android"Sent from Yahoo Mail on Android
On Fri, Nov 24, 2017 at 11:56 AM,
[email protected]
wrote:
Dear Anoop Gupta,
This is in reference to your email regarding the Post to Pre conversion of your Airtel mobile 9628366888 and 9935711199.
As per our conversation dated 24-Nov-2017 on 9628366888. As per your concern i had spoken with the store person Deepak on 9956860006, he said that he has already escalated the issue and it will be resolved soon, he will update you the status at the earliest.
Thanks for reaching out to us.
Delighted to assist you.
Yours Sincerely,
SanthoshKumar Madishetti
Bharti Airtel Ltd
---------Original Message----------
From:
[email protected]
To:
[email protected]
Cc:
Sent: 23/11/2017 07:25:32 PM
Subject: Fw: RE: COMPLAINT
Dear sir,
Please refer to my subject regarding complaint for migration of my postpaid no (9628366888 & 9935711199) to prepaid.
my request for above purpose is pending at your hand since
03.11.2017.
But I disappointly approached you because my request is not considered till date.
My request is pending at your Mini store of Kalyanpur (kanpur).
And the dealing person is Mr. Deepak.
Please take seriously my request.
I hope that you will be positively respond us within 2 days.
Thanks & regards
Anoop Gupta
Credit Manager
Bank of India
9628366888
Sent from my Sony Xperia¿ smartphone
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