Airtel Complaints & Reviews

Hi consumer department,

I received a below sms from airtel,
Stateing that i need to udate my aadhar card with my existing prepaid airtel number once again. Its a 5yr old airtel prepaid number.

When i went to airtel gallery kalina. The airtel executive said, aadhar card can't be updated be as there is a name change on aadhar card. (Name changed due to marriage).

Then he is saying, "i[censored] convert it to post paid, then your aadhar card will be updated and after 3 mths you can convert it back to prepaid." but when i said i want to remain in prepaid itself. The executive said, as your aadhar is not updated, we will shut you airtel connection.

When i asked the airtel executive to mail me the respective procedure. He said, " ye mera kaam nahi hai, aap 198 par call karo. - then what is the use of airtel gallery.

Conclusion
We have all the required documents. Even we have marriage certificate.

Aadhar card number is same, thumb print is same, photo is same.

Government approved aadhar is not valid for them.

The main thing is my aadhar card is acceptable and valid, if i convert the same number in postpaid connection.

Incident date 1st nov 2017 - 2pm.

Wow...

I'm ported my jio number [protected] to airtel 1 month ago i can't use my number.. I can't verify my number by calling on 59059.
For 30 days my sim was useless..
I don't get any support, satisfaction from this company..
Too much problems faced because of this.
I can't access any transaction by mobile banking, etc.
They don't care about customer.
I have called too many times, visited airtel showroom.. Till now i can't use any services by them, signal is visible on my mobile. Bt no use.

Dear sir

I have purchased airtel secure plan with monthly rental 79/- plus gst. As per their scheme it would be the 21 days process to deliver handset with repair.

But i claimed for airtel secure on dated 19 sep 2017. After that all process i got my handset on dated 17 oct 2017. Without proper repair. Complaint receipt is attached herewith.

Then again i have submitted my handset on 24 oc 2017, to repair. On saturday dated 28 oct 2017 i got a mail from airtel, that my hand set is repaired & it would be deliver within 72 hrs.

Now their team is continuously delaying the process its almost consume 43 days that is one & half month.
Is this exceptionable from a reputed co. To give a wrong commitment to their costumer.

The mails & complaint receipt is also attached herewith for your reference. When i called to one assist they decline me we can not help you in a proper way as you have purchase this plan from airtel. & airtel executive said they do not have a proper information their executive will call me.

But i do not have any update from saturday, its already consumed 72 hrs from their commitment. No one is helping me to provide a proper update. Or any tracking number.

Kindly you are requested to please look into this, & help me asap.

Thanks

Regards

Parvez alam

I had recharge rs399 dt[protected] and i got 1gb data that day and next day but last two days i din't received my daily 1gb data still i had also call to customer care who told me that u had receiving data daily but i having not receiving data last two days

Please resolve that problem asap

I[censored] won't then i'll file case in consumer courts

Regards,
Bhuvan lohani
[protected]
[protected]@gmail.com

Dear Sir/Madam,

I am using mob no. [protected] from very long time but due to some reason I have missed to pay my bill on time due to which airtel deactivated by no..

Now upon several request they are not activating the same neither they are providing any solution to get the same no.

Thanks and Regards!
Indra Jha
[protected]

Hello i am an airtel postpaid customer from past 10 years... I wanted to change my bill plan to 499 unlimited calls and 20gb data. I am not able to do so due to some error from network in my airtel app which says `your request for subscription / unsubscription is in progress. Pls wait few minutes' i see this mesg from 2 weeks... I called customer care 4 times and they always say my request us forwarded to technical team and it will be resolved in 24hrs... Till now my issue is not resolved... I'm bit upset with the service fir a platinum customer like me so i'm escalating this to be resolved soon... I have attached screenshot of error in red from my airtel app

Dear sir
I paid prepaid recharge for rs 200 & again rs 98, which was not credited in my phone but amount has been debited.
Kindly look into the matter seriously otherwise i will be forced to take legal help.
Transaction copies are attached for referance.
I have already complained against first transaction but no any response till date
Phone no. [protected]

I have ported out of vodafone and it was approved by vodafone and the signal went off on 31st october 207 at 23:50. Inserted the airtel sim but there was no signal. I waited for the night but in the morning as well there was no signal. I am expecting some important calls as this is my official and personal number both.

It was mentioned that i had to wait 4 hours but its more than 12 hours now and the airtel sim doesn't displays any signal bars.

Sir/ madam,
I had changed my airtel sim due to sim issue on 29th oct evening around 6.50pm. Airtel claims that the sms service would not work for 24hours after the upgrade. As per airtel, my sms service should be started by 30th oct 17.
Today is 1st nov 2017. I have made around 5 phone calls to customer care. They will reach out to me to find what issue i am facing.
I am not able to make any bank transactions, email login, cab booking, important sms etc because the sms is not working. Kindly resolve issue.

Unable to make call since yesterday due to mobile network not available. My work is completely stopped because of this causing lots of implications.
I am really fed up trying all possible ways to restore not becoming possible. Matter most urgent

Please mail me last month Bill with call log details for the month of octomber 2017 of [protected] in registered mail id [protected]@Lntecc.com. Required details on registered mail id only with connected number. Please furnish this detail as early as possible.

We hope for your positive reply. thanking you in advance.

Its true that really repenting by porting from an excellent corporate plan to this dissatisfied and fraud airtel plan.. As airtel cheated me.
Till date 2 and half months unable to use my ported airtel connection due to no and poor signal neither can use to talk nor can use for net. Still not resolved... Complaint multiple time but no response.
Totally disappointed by porting to airtel. Supprise to see bill comes timely without fail but response for resolution and no relaxation in bills.
Hope for early solve of all problems.

I am on a prepaid sim for airtel and i have registered for the ₹244 plan which gives me 1gb 4g data per day. However, i never have access to 4g speeds and the internet performance is dismal. I am being repeatedly troubled by this because i am unable to get the speeds which i was promised and displayed in the false advertisements by the company. Please rectify this or give me my money back so that i can switch to a different service provider.

Broadband and landline connection number[protected]
Dear sir,

We were having this connection till last wednesday. Since 2015 march or so. We had no problem with the phone or with the bradband connection untill november 2016.

In nov 2016 somebody from airtel bangalore called us and told us that, on installing a new modem at a cost of rs.1000/- our connection will be upgraded to 40 mbps. We accepted and...

My number is [protected] (Reliance). I have submitted a port request on 24-10-17. I did not receive any message from you about portability. Please call to my new number - [protected]. Please share any information to my phone number. I need the number to be port immediate. As per research, it has stocked in donor operator. This is serious issue. I am flow with reliance, please take it as serious.

I moved to airtel 4g from airtel 3g on 20th oct 2017, the network of old sim disconnected and i inserted new airtel sim. After that till now i'm not receiving any calls. I tried calling 121 & 198 but its waste of time. And i visited airtel store 5 times a day each till now. Still i am not able to incoming calls from any numbers. You may check my number: [protected]. While calling to my number its getting busy tone. 1) i have to attend so many calls every day. Who will bear the loss? 2) no reply no calls for any complaints. Simply close the complaints. Do they really have any concern for customers? Really disappointed.. Number: [protected]. And i am having horrible experience & worst of worst service from airtel customer care 198 / 121 & your airtel store near me @ ulhasnagar 421003.

Hi my name is krishna from ahmedabad.
My airtel no - [protected]. Due to some personal reason 3 month not active my no. And now my no has ben close

Please i request you active my no from krishna panchal

Dear sir
my name is RAM KUMAR, pls help me to provide my lapu sim [protected]. i compained many times about misplaced lapu to my F OS BUT HE tell that distributer has no new lapu sim. so i call to my TSM WHOSE mobile no is [protected], he is, very unprofessnal, he has no manner. so pls help me

I used to study in Tamil nadu. After my graduation i moved to Telangana. When i sent a request to port (from tamilnadu to telangana in same airtel connection) i got a call from customer care executive he said he would activate its been 20 days. When i ask in store he doesn't respond and refuse to return my money back

My number[protected] . I using this number since last 10 years.it was very important number for me. Last week suddenly network stopped. Number also not in service.. please check what's the problem and resolve it.

I want my number network .
Thank you.

My alternate number [protected]
Email id : [protected]@gmail.com...