Airtel Complaints & Reviews

3rd May reached bangalore, needed fast net for work from home.
3rd may sashi([protected]) Airtel salesman promises to install by 4th may.
4th may he offers that if I take dth box Rs2001, I will get free net for the first month.
4th may I make the payment Rs2001 and he sent dth person to install dth box.
Unable to view most channels. Everyday calling customer care, they promise to send technician(never shows up) next day, everyday.
Broadband connection is not setup even today 9th of May.
Almost everyday calling customer care, they are giving me dockets id/escalation id everyday. But no one from airtel calls for follow up neither send anyone to install the broadband.
Customer care refuses to send any written mail regarding installation.
Airtel promises to install service within 3day but today is 6th day.
Airtel promises to reply email within 4hours, but days have passed I have sent mail to [protected]@airtel.com but no reply.
Everyday customer care promises me resolution with 24hours everyday for the past 3-4days.
Today I called customer care they said your broadband connection request has been cancelled.
If so, then I think Airtel should be the one to inform, not me calling Airtel.
So REFUND MY MONEY Rs2001.

I am facing broadband connection issue from 4th of May 2022 till today. there are no replay from nodal.[protected]@in.airtel.com and [protected]@in.airtel.com.
Complaint raised on 4th May . Ticket ID - [protected]

Dear Sir,

Airtel is asking me to pay monthly bill. However I have already paid my 6 months bill for Rs. 5232.

They say we have changed your plan to monthly.

How can they change my plan without informing me ?

They are changing my plan by themselves and asking me to pay the bill.
However I have already paid 6 months bill on 11 Feb 2022 of Rs. 5232.

Regards,

Amit Yadav

I am stay in uae i give complainy my india airtel sim locked can you plss accept for my complaint thanku

Dear sir/madam,
I recharged a wrong number on google pay. Please reverse the transaction and do the needful. I am attaching the details of transaction.

Wrong number — [protected]
Amount — 455
Correct number — [protected]
Operator transaction id — CICAgOCLI5rPYA
Upi id[protected]

Regards,
Mohini Surve

I have recharge on wrong number ([protected]) which is not my number by mistaken I had done that recharge. correct Airtel number is [protected]. Amount Rs 455.

I have made wrong recharge so I called airtel to cancel the recharge and refund the amount and they cancelled the recharge but amount of rs 719 not credited to my account.They are saying that they refunded the money on 2 may but it's not credited in my account.

I am using Airtel from more than 10yrs. Now i shifted to US on short notice and from here i don't see postpaid SIM is useful, still i need this airtel number active as i have registered this in all places. I need to convert this SIM from postpaid to pre-paid and airtel guys are saying to visit india and get it convert. This is totally harassment . My brother is also visiting airtel office with all documents and still they are not converting. We need some solution online for this on priority.

Sir aforesaid my air tel order no which is done through net banking is got cancelled. I received SMS - "Hi, Payment of Rs. 99.0 via Net Banking has failed. Order Id:[protected]. If money has been deducted, it will be refunded to your account within 7-10 days. Please keep the Order Id for future
reference". on 04 May 22 9.50 PM Pl do the needful

Dear sir
Since 2 months here its very weak signal and regarding this i was trying to intimate through e-mail but its not reaching to airtel customer care and getting auto reply like this email id not registered with us

So that i am raising this compliant through this portal.

Therefore kindly slove this weak signal that's in around our village.

Village details
Vadakadambadi to echoor
Both village have different Pincode
603109
603104
Tamilnadu

My number [protected].

Thank you

I had applied for a broadband connection for my home on 28th march 2022
The executive asked me to pay for 3 months which is 2829 And told me that i will get connection within one day.
Next day he called me and said as CAF was incorrect which he only gave to me and therefore connection amount will be refunded and you can pay it again for the connection, but I refused to pay and asked to give my money back first.
He gave lame excuses and asked me to check with his lead with false hopes.
From that day i have been continuously calling, sending emails to airtel customer service team but no refund till date.
Fed up with their lies.
1. CAF number. - [protected](Although This CAF number given by Airtel Executive was wrong), Correct CAF number which he told later- [protected]
Payment for 2829 already done

I had applied for a broadband connection for my home on 28th march 2022
The executive asked me to pay for 3 months which is 2829 And told me that i will get connection within one day.
Next day he called me and said as CAF was incorrect which he only gave to me and therefore connection amount will be refunded and you can pay it again for the connection, but I refused to pay and asked to give my money back first.
He gave lame excuses and asked me to check with his lead with false hopes.
From that day i have been continuously calling, sending emails to airtel customer service team but no refund till date.
Fed up with their lies.
1. CAF number. - [protected](Although This CAF number given by Airtel Executive was wrong), Correct CAF number which he told later- [protected]
Payment for 2829 already done
Phone number - [protected]

I have been using airtel broadband from April-2021. This is a postpaid service of INR 499+GST.

I asked airtel to close my connection on 30th January, 20222 they asked for various reasons and said that my services will be stopped.
On 28th February, 2022 I got a call from airtel and they mentioned that I can put the connection on hold (Safe custody) for 300+GST for 3 months. The condition was that during the period if I want to reinstate my connection then I will have to pay the usage charges for the days services has been active. I obliged and activated safe custody for 3 months. The safe custody period was from 28th February 2022 to 28th May, 2022. So ideally I should not get any bill apart from safe custody charge for the mentioned duration If I did not ask to resume services.

Now comes the torture. Airtel generated a bill of 500+GST on 3rd march, 2022 for Safe custody (Promise was of 300+GST). I called customer care multiple times and finally they gave me a wave off of some amount and my total bill was 413 (Including GST). Still higher than actual promise.

Coming to 3rd April, 2022, I was given a bill of 500+GST. Again I called Airtel customer care and they waved off 472 Rupees from bill mentioning that the connection was active from 4th March to 2nd April and it was their mistake so bill got generated. Again I had to pay remaining amount (~100 rupees) for no reasons.

Coming to 3rd May I got a bill of 1119.92 rupees. Upon calling customer care they mentioned that on 3rd April I asked to initiate safe custody, so 500+GST is safe custody charges and remaining amount is of connection being active from 3rd April to 2nd May.

Called Airtel customer care multiple times and they mentioned that it is a mistake, but they are not giving me refund. Everytime they are giving same response that they have escalated the issue and it will be resolved in some time. Resolution never happens.

I also asked them multiple times in this duration to close my connection but they are not taking the connection closure request. I am forcefully being charged for the services which I am not using at all.

Hello,
my name is shalini. I work in real state company, I have to make 100-200 calls daily, but since 2 days i am very upset, Suddenly my call connection is being closed. this is affecting my work.
no calls is connecting from my number please solve my problem as soon as possible, I am very upset...
Please...

Hi,

My Airtel xstream fiber broadband hasn’t been working from past 4 days. I raised a Service Request on 3rd May and an engineer was assigned to resolve the issue in 24 hours. The first assigned engineer contacted me and said that since he is not in my area, he won’t work on the issue. After 24 hours, I got an sms that another engineer has been assigned and the issue was supposed to be resolved by 5th May 10am, however no contact or attempt has been made to resolve the issue.
I talked to the Customer services and they assured me that they have escalated the issue on the morning of 4th May, and promised that my issue will be resolved in 24 hours, i.e. by 5th May 3:30pm.
But again no attempt to resolve the issue, and on calling the Customer services again they said they will be escalating it and it will be resolved in next four hours, i.e. by 5th May 8:30pm.
It was another fake promise which they couldn’t keep and it’s been more than 48 hours and on calling the customer service, they keep asking me to be patient and wait for another 4 hours or 24 hours.
I am writing this on 7th May and my issue hasn’t been resolved yet and no contact has been made from the engineer end.

I would request you to either resolve the issue or if you can’t provide the service you promised for then give my the money back.

I had an issue in my payment so that I called to customer care and explained but the customer care person named kouser, she not understand what is my query and simply she answering with improper response. Customer care person should behave politely and should ask the queries clearly and need to support as per their need but this person behaviour is not proper. She connected to manager and manager sorted my issue. Manager can sort the issue...

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Airtel company and its advertisers are marketing that it is best network with no complaints, but I dont agree with it. Airtel is not providing good network services even though they take huge money from customers. When ever i travel to international countries, I take airtel international packs which do not provide services even after many complaints. Even customer care representatives donot take complaints serious and disconnect the calls ruthlessly. I took 4999 pack with 10 days validity, after two or three days internet was not working when I called customer care multiple times they told issue will be resolved in 10 working days, then what is the use of buying the pack for 10 days.. And customer representative tells that they will not refund the amount even though airtel do not provide the services. The way customer representative speaks is like very annoying. I have recorded the customer representative calls and airtel has records of all my complaints in past one and half year, they took months to resolve and the money was not at all resolved. I want to make serious complaints on these issues.

I had used MNP to move my SIM from Vodafone to Airtel in Feb 2022 in the Bihar Jharkhand circle.
I had an initial recharge of 1 month in February followed by a recharge of an year in March 2022. The validity for this recharge was till March 2023.

Suddenly Airtel has deactivated my number and when I contacted their customer care team, I was told that they cant help as the number is not with Airtel. The number was active till end of April and has suddenly stopped working. The last recharge was in March 2022.

I accidentally recharged a number instead of another number. I recharged using google pay, they suggested me to contact operator. I have written an email as well. The text service says that “
You are not authorized to use Lapu Reversal service. Please contact to circle coordinator”
Amount:2999/-
Date:06:05/2022