Airtel Complaints & Reviews

I wanted my sim to port in airtel, but since 2 days i went to a airtel store vijaynager bangalore, they asked me to wait, 3 hours i spend but they told me to come next day, sir they delibaretly postponing me because i wanted prepaid, but they force me to take postpaid. I don't want airtel and from now openly criticise airtel, they behave very rudely.

No response from airtel
Mobile tower required.

No response from airtel,

Dear sir,
Please look at the issue, before we migrate to another network, one of the airtel person called me on july-2017, and promised to solve the issue within 60 days, but nothing has been solved, please look out for the issue.

I posted the below complaint long back (June-2017)..

Complian of no network coverage at my village
Sir i would like to inform you that we are facing a problem regarding that there is no 2g or 3g or 4g network in our village which is very necessary now a days due to this we didnt get any kind of internet facilities over here.
Sir this is a major issue
Address
Village - mathkur
Post - kakol
Hobli - hessaraghatta
Dist - bangalore north
Pin - 560089
Karnataka
I request you to do something regarding my issue
Hope to get reply soon

Thankyou.
Sharath kumar s
Mob.[protected]
Mail id - sharath. [protected]@gmail.com

I am trying to call from my airtel number-[protected] but its telling that there is outgoing call temporary sespension on my phone.i can get the call and massage but i can not send massage or can not call.
I want to port my number to postpaid but without solving this issue i can not port.
Please help me to resolve this issue

I have done online bill payment of 153. The payment did not happen. Amount has been deducted from my bank account. I got a message saying amount will be refunded within seven working days. See the attached photo for the message. I thought payment did not happen and i have done online payment again. Again the payment did not happen and amount has been deducted from my bank account. The transaction id's for both transaction are
[protected]
[protected]

We have been trying to port out from airtel for their pathetic services for past 2 months. They are not allowing us to do so. First they said our payments are overdue. Now when we overpaid and made a positive balance they are not responding back. This not juts one incidence, we have been trying to do it for 4-5 numbers in my office, but alas they are doing the same thing to everyone. Provide pathetic service and not allow us to move out of their services.
Please help and let us know what needs to be done next.

I have been told if i port my number from reliance i will get benefits like unlimited calls, 20 gb data. For rs 299 but now they are bluntly saying kindly solve this issue. I have spoked to customer care, one of them told that after 3 days it will start. I waited for 3 days and than i called they say it is not possible. Please solve this issue urgently

I have placed my order by paying online on airtel site on 19th october 2017. My order is with welcome express delivery company... They r not giving me my package even when they made m visit their warehouse. They always have an excuse for not delivering my package. Both airtel and welcome express are third class when it comes to customer service. Even their customer service is not able to help. Airtel stop this fraud. Welcome express shut down ur company.

Hello,

I placed one order on your airtel app store (Online) on 19th october 2017. Since then i am facing lot of issues with airtel site & airtel customer care support. I have tried my best to resolve the matter with your customer care also... But it's very unfortunate that you have all kind of # holes there who are trained to harass their customers and keep on giving bloody excuses as they have no idea how to get the solution for any problem. I have paid my hard-earned money for iphone 7 plus... Not for any free/complimentary sim which your company is offering & due to that # sim i have been told by your delivery boy that he can't deliver my package bcoz your bloody app/software is not working & unable to complete this free no. (Sim) process in the end. I have done all kind of formalities with him.. Like showing him my addhhar card, fingerprint, current address proof, filling up all kind of information etc... But due to your software issue i have to suffer everytime. This is utterly nonsense of your system and customer support that your customer has to suffer everytime bcoz airtel don't have any solution for your quarry/problem. I am big time disappointed by airtel & will do my best to highlight this matter on every possible social site available online. Airtel is following unethical practice and this is not acceptable at all.

For your reference i am sharing some information so you can cross check the authenticity of my matter.

Date of purchase : 19/10/2017

Mobile no. Used for this purchase: [protected] (Vodafone)

Order id : 10004568

Thanks!

I’ve been using airtel 349 4g data pack for a long time now. I’m using iphone 7 plus handset. The moment i turn on the data and use for 30 minutes, the data deduction would be 700 mb out of 1 gb limit i have. Once i turn off the data and after some time if i turn on, and check the balance, it shows the limit is over without any usage. Kindly check and revert

I got a message today that videopindw service has been activated @ rs 30.0 for 7day (S). Service will be renewed after validity expiry. To use, click http://bit.ly/actvnvp (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I didn't even opt for this then why this has happened to me?
I deactivated the service sent stop sms to deactivate. But it is sending a revert message that stop is an invalid entry???! I want to ask why do you activate any service without customer acceptance. I want my money back.

I gave my samsung galaxy s7 edge phone to airtel and now airtel is not returning my phone my documents were submitted on 22 september and my claim was accepted on 26 september and my phone was taken on 3rd october and since then there is no clue of my phone. Airtel is not as it used to be. Airtel secure 21days promise is the biggest lie. #airtel secure fraud
Name. Gourav kapoor
Phone no. [protected]
Claim number. Sr#2374161

I submitted an international roaming and data package activation request for my airtel post paid number on 22nd sep 2017.
After reaching abroad i realized that only roaming is enabled and not the data pack. Reached airtel customer support for rectification and they promised resolution in 1 hour.in that process the first day passed without data and the grievance i had put also was waste as airtel again failed to resolve my issue. Called airtel customer support second time this time again they fooled me stating it will be done in 15min. However there was no resolution the second time as well.
Third day i received an email stating my number has some kind of restriction and they were unable to active data pack. Since airtel was unable to resolve the issue for three days and the first two times i was cheated, i was unwilling to take work with airtel for any further resolution.
I have it in writing to airtel that i am withdrawing my request and they should revoke any charges associated with this. Airtel did not respond this and in the next month bill i see they have charged me for a service that they could not provide and at the same time they put me in extreme discomfort while at a foreign country.

It says "you have insufficient balance to make an outgoing call". I have recharged with Rs.399/- on 22/10/2017, the offer claimed my all calls will be free with daily 1gb data and it will be valid for 70 days. Today while having a conversation suddenly the call dropped.
Its so cumbersome to get connected with the customer executive, press that press this and at end you get nothing. Kindly resolve at the earliest.

I have activated 399 prepaid plan in my mobile no.[protected] but it is not showing the balance and 4g is not working. I have tried many times to change to 4g but it is showing 3g only . Kindly let me the problem. Before recharge i had talked with the customer care on 23rd oct 2017 and after confirmation from her i recharged. Free talking is done but 3g data is used not 4g

I ported from vodafone to airtel and now my vodafone account is deactivated and airtel is activated. But since it happened at 10 pm, i'm not able to connect to tele verification as the ivrs says the televerification will be happen between 8am to 10 pm only. If this is the case what will happen for my calls at this time? I am working with an mnc and getting calls at night also. But due to this now my number is not reachable and need to wait till tomorrow 8 am to activate my sim. All my important calls are getting missed and even my clients also not able to contact me. This is common for all porting requests? Very bad.

I visited the airtel store in mahim mumbai (Next to paramount and mearaj hotel) on 18 th october 2017 at around 12.30 pm. I made following two transactions and was cheated by airtel staff in both the cases.

Transaction nos 1. I purchased a sim nos [protected]at a price of rs 450/- having 84 days unlimited local/std calling and daily 1gb data for 84 days irrespective of 3g/4g hand set as advised by the staff at the store. I made the payment in cash as they were not accepting card payment and they insisited only on cash. I asked for receipt and they refused telling me that airtel don't issue receipts and that you will get sms confirmation of the transaction made. I did not receive any confirmation sms however the sim got activated within two hours with only 2 gb data and not 1 gb data per day as promised. As i am staying in palava i visited the local airtel store here to report the issue. This store informed me that the 1gb per day is applicable only for 4g handset and not 3g handset and he informed me that i was probably misled by the mahim airtel store.

Transaction nos 2: i made a payment of rs 767 of the amount due for my airtel dongle wifi device sim nos [protected] on same day 18th october 2017 between 12.30 pm and 1.00 pm in cash. I wanted to pay by cash as this was my request for cancellation of this account. But again the staff told me that they don't accept card payment and insisted on cash payment. I made a cash payment and insisted on receipt and again they inform me that airtel does not give receipt and you will receive sms confirmation for transaction. I waited for 5 minutes and did not receive any sms confirmation. The airtel staff told me that they are having some system downtime between 1.00 pm and 400 pm and therefore you will not receive sms until three hours.

It is almost one week now. Instead of getiing any payment confirmations i am getting reminder calls from aritel to pay the amount due that i already made in transaction nos 2 above.

As far as transaction nos 1. Is concerned i am fooled by the cunning airtel staff at the airtel mahim mumbai office.

I am planning to post this complaint to various other social media sites so that other users do not fall prey to fraudulent practices of airtel.

Dear Sir,

I would like to inform you that I have lost my lifetime airtel prepaid sim card no [protected] today evening.Hence, request you to do the needfull to block the sim as soon as possible to prevent misusage of it.

Dear sir,
I am jagpreet singh and i am complaning about the airtel bank account. Firstly i have no knowledge about the app. Secondly i have a loss of 400/-rs today. I have already some bank account. I dont want this account. So plz tell me how i remove my account and how i stop the scheme. Otherwise you plz delete my account. I dont want any other issue related to this app. Also i dont want any loss of money. Thanks for helping us. Plz tell me urgently so that i recover my problem.
Thanks for your help. I[censored] want you also contact me on my mobile no.[protected].

Dear concern,
In reference to mobile number my data network is not working since 18th of october 2017. I have called number of times, but your executives make me fool all the times. Your representative are highly careless. No-one has bothered to rectify my complaint. Company is only interested to sale new connections. Though existing customers may go to hell. I have no option left to complaint to trai and govt. Of india for the ignorance of your company towards innocent customer.
One irritated customer.
Sanjay gupta
Mobile number [protected]

Today my husband got a call from Airtel secure that my complaint has been closed and not comes under claim coverage due to improper handling. I went through your secure policy on your site (airtel.in/airtel-secure-terms) where physical damage due to drop is under coverage as per policy point 2.4. I am attaching policy in this page for your reference please go through it.

Since last week every alternate day me and my husband submitting documents, every time it says incomplete documents and today your insurance team had closed it with improper reason.
It was accidentally dropped ( where somebody pushed him from behind) and got damaged. If it is not under coverage then why physical damage due to drop mentioned in your policy and why you people make fake advertisement? Also you should elaborate "KIND OF DROP" comes under covagrage in your policy. Kindly re-raise this claim and give me a proper reason or make your policies more clear to understand.