Airtel Complaints & Reviews

Hi airtel
This is manjula prakash
I have requested for a new broadband connection on october 17th and paid 500 rupees in online. Now i got the information that the wired broadband connection is not feasible in my area i request you to refund my money as soon as possible.
Name: om prakash chackravarthi
Ph no:[protected], [protected]
Thanks & regards
Prakash

Dear,
I am writing you finally after failing to avail your service after 'n' number of times at your airtel store in gulbarga. My problem is regarding mnp, my number is 8600xxxxx0, i am applying for mnp since 3 months at your airtel store. Your employee named xxxxx (I will give give additional data, if you respond for my complaint) giving silliy reason everytime when i visit the store, even i submitted the documents required for the process 3 times. And completed the adhaar verification process too. Even today my number not got converted. When i ask for any detail he says, it is in process, we can't share our internal issues, the same reply every time. I got mentally harassed from 3 months. So, kindly look into the issue.

Hi, i am a registered airtel postpaid customer with name tarun harish motwani. I have been receiving unsolicited promotional sms even though i have registered dnd. I have raised service requests multiple times to airtel telling them the exact name/number of the companies sending sms. Exact date and time of the sms as well (In the form available at airtel website to raise complaints for dnd).
All my complaints are marked as resolved directly without taking any action on them. I want to ask how can you mark any request as resolved without taking any action. I called your customer care, and they said status is need more data! Who would tell me what more data do you need before marking them as resolved?

We have a corporate connection with Airtel under relationship # [protected]
Even we cleared all payment through NEFT & sending the details to the concerned team, Airtel is not applying the cash. Due to this the connections are barred. This has affected our business.

Regarding no services available on my postpaid connection.
I am using[protected] in home wifi device at my registered address in sector 23 a, gurugram. Services are not available since 8th october, 2017.
Have got my complaint registered on oct 11th, till date no resolution has been provided and services are not accessible.
- the only favor done by customer service is waiver of rs 250/-, which i am not convinced with.

I am not convinced with the resolution, as my plan cost is rs. [450/- + taxes]. Why should i pay even a single penny to airtel, if i am not receiving any of the promised services from them?

I have submitted my complaint to nodal officer delhi [nodalofficer. [protected]@in. Airtel.com] as well, but no resolution or services have been received. Thereafter, i had received a call today, from +[protected] [airtel team member, sangeeta] who informed, she can't tell me by when can airtel resolve my query.

I prefer working from my home and my job is highly dependent on internet services. Due to this technical fault and inability of resolve the issue, i have to visit places to earn bread and butter, even when my health does not allow me. This irresponsible behavior of airtel is causing financial losses and is disturbing my health and piece.

As the desirable solution, i want airtel not to bill me for the entire period, i have not been able to access my services and apology letter for the inconvenience.

[protected] this was my number from last one year till last month and i was using this number as airtel payment wallet till 24th october 2017 while using other airtel number. Yesterday evening while opening wallet it asked otp which is going to other person who is using this number since yesterday as airtel given this number to other person but i have the mpin of that wallet. Now how can i recover my wallet?

Airtel is charging wrong amount on my postpaid bill, my airtel number is [protected], each month in "other charges" column i am getting "sms others" charged of 30rs, i have already discussed at [protected]@airtel.com but they are not providing any solution for previous months, this amount is adding since more than 10-11 months, i have shared bill number with wrong amount with them but they are useless.
How you can charge a customer with fake details?
Like
Sms others
Unit - amount
3 - 30 rs
Can you please tell me what "sms others" means?
Customer service made adjustments for last 2 months but what about older months?

Hello, i tried to make an online transaction on airtel of an amount of rs. 499. After providing my debit card details i have rs. 499 debited from account but the website has shown that my transaction has failed. I have tried it two more times but it still failed and each time i tried rs. 499 was debited again. So it was rs. (499x3). After that i tried again with rs.10 and the same thing happened. Please expedite your process as it has wasted my time and also yours. I am working 9 - 5 so i don't really have the luxury of time to deal with this. Please see through it and make necessary refunds. Thank you. The transaction id are as follows:

1. Rs. 499, txn id 729886, dt:[protected]
2. Rs. 499, txn id 729407, dt:[protected]
3. Rs. 499, txn id 731440, dt:[protected]
4. Rs. 10, txn id 742542, dt:[protected]

I have placed order for apple i phone 7 32gb on tuesday 20th and made payment of 7777. Till now i have not received any call from airtel. I have placed order from vodafone prepaid to airtel postpaid and the no is [protected]. Regarding this i visited 3 airtel outlets but they r not educated on the this. Three times i have made call for customer care there also no response. Kindly do the needfull

It is to inform you that i want to disconnect my airtel mobile #[protected]. I met with an accident in the month of august and lost the sim card along with the cell phone. Unfortunately i was not able to place a request for disconnection in person as i was hospitalised however a phone request for was paced. I would request you to consider this as my request and provide a revised bill with the late payment fee and service charges reversed. I will be happy to make the payment and settle the bill in the amount of ₹1000.

I would also request you to train your staffs & associates on empathising on customers problem instead of threatening them

In the past two months i have visited the airtel express store situated at sampige road malleshwaram, bangalore nearly 10 times for 2 reason, linking my aadhar card and getting a 4g sim.

As this particular store is near to my office i wanted to get things done here, but whenever i visited the store i didn't get any solution from them not even once, all that i could get from them is a reason stating that "there is some technical problem and they couldn't serve me" and above that they informed that the problem is across all airtel stores, initially i believed them but after 3 to 4 times i tried a different store situated at basaveshwar nagar (Just 10 minutes after these lazy people claiming that the network is down), the basaveshwarnagr store linked my aadhar within 2 minutes and i inquired with them whether the network was down and they replied that airtel is never down.
Since two days 23rd oct and 24th oct 2017 i was visiting this malleshwaram store for a 4g sim and the reply was same, i visited nearly 4 times in two days but in vain, then i got a new 4g sim within 5 minutes from kengeri airtel store situated near my home.

If the staff here doesn't want to serve the customers then you should close the store.

Complaint no of airtel[protected] mob no-[protected] name - sudhanshu kumar behura
Complaint reg - handset not repaired since 2.5months and handset will be airtel custody in last 2.5 months. Airtel not responding many times i will clling airtel and mail to airtel higher authority, nodal authority and appeal authority many times and they were not responding. Every time they replay me our team is working this issue and solve it within 72 hours.
Sir kindly give me solution for this issue my handset cost is-40000/- iphone-6 including original box and invoice and this phone under waranty period and airtel custody for repair since july-2017 so it is requsted kindly return all the items including handset. If not return kindly return the cost of insurance value to my airtel wallet.
Thanking you

There is biggest network problem of airtel in kharadi pune area.
In office premises we can not receive an important call and messages.
Sometimes otp regarding any transaction taking long time that session itself got expired but not get otp messages.
I thought this might be happen with me only, but while observing with other airtel users, we can not make any call and messages.
Whereas other network providers like...

Airtel is not providing fair data services. They are stopping data service saying data exhausted but how can it possible to exhaust with in 15 minutes with out any downloads or videos. They are even not providing any details to understand how data get used because if they give details people will know their cheating. Please consider this as public request to look into this issue and make sure they keep their commitment to customers in fair way.

Thanks
Vijay

My airtel dth set topbox was not working from last few month and airtel promiss to exchange in 2 hours same if i recharge. I have recharge rs 996. Already 3 days passed but still no any reply from airtel local person say that we have no set top box from last 20days and we csnnot do nothing.. U csn do what ever you want. Airtel dth customer id is.[protected]

I recd. Offer Rs 244. That is Airtel to Airtel free local, std and 70 GB for 70 days. so, i recharged that amount.but Jo use. U deducted 1.25 per minute for locals. I really disappointed . I contact 198 so many times. But no response. Plz, do something

Dear sir,
My mobile number is [protected]
I have changed my plan from 850 to 450 but i still paying 850 plan please change my plan to 450
If incase your not going to change my plan i will port to other provider
Because in adilabad airtel post paid custmore care center is not available
Thanking you
Sk abdul raheem
[protected]

This is deepak from south railway colony chutia ranchi
I m loss my airtel 4g sim somewhere so please block my sim as soon posible
My sim number is [protected]
Thank you
I converted my 2g sim to4g when activation to present i have not done any recharge
I got my airtel 2g sim from pradhan tower main road ranchi airtel store and converted to 4g from big bazzar ranchi main road from promotional store at outside of big bazzar

Hi airtel team,

This is to bring to your notice that, i have been ported 2 of my number (98xxxxxxxx31 & 83xxxxxxxx31) to your network from another operator.

At the time of activation i have been offered a plan corporate infinity 499 and infinity 299 plans.

But the 299 infinity plan was not activated and instead of myplan 299 activated on the number 83xxxxxxxx31. After much followup, i have been told that, corporate 499 plan need to changed first to change the infinity 299 plan.

Subsequently i have been raised request to change the plan to infinity 499 family on 22nd oct through ivr. I have been informed the plan will get activated in 30 min. Post that i can change my other number to family 299 plan. I have recd the plan change sms by 2.20 pm on 22nd oct and i have opted to change the plan of other number through myairtel app.

On 22nd evening around 6 pm, i have noticed that my other number 83xxxxxxxx31, was unable to browse the internet and checked on myairtel app, it was showing the family 299 plan was activated. So i checked my number 98xxxxxxxx31 and it ws showing pending for activation. I immediately given a call to customer care and informed the same. I was told that the plan activation is pending and will get activated by post 12 am 23rd oct.

I was constantly checked myairtel app and found the plan on my main no was still not activated. Around 12.30 pm i gave call to customer care and enquired for activation. I was told that the system activation done, but it need to be manually approved which is pending, so they raised a complaint 80464789 and told me that the case will be resolved asap.

Again in the evening around 6pm noticed that my other number 83xxxxxx31 was unable to browse internet and called customer care. I was told that your earlier complaint is still pending and will get resolved in 24 hours. As i have insisted for data connectivity, another complaint 80480397 raised and informed the same will be resolved in 24 hours. I have assured by customer care manager mr. Jimmy, that he will personally look into this and get it resolved at the earliest.

No reply received for sms sent to 121 regarding the status for both the complaint number

Can i get the update on when can the plan will be activated for both the numbers.
When can my child number able to get internet service? When can the clubing of both number will happen?

As per the latest update from customer care that my child number will get added only on next billing cycle.

Need proper explanation and update.

Regards
Saravana

Dear sir,
I am Lokesh Rahangdale from india. Presently I am in Sharjah UAE and not getting any signal in my airtel no. i.e., [protected].
Please help me to activate my simcard here as soon as possible.