Airtel Complaints & Reviews

I had requested for a new broadband connection online with airtel, got a call immediately from sales person from airtel showroom north usman road kodambakkam office and they have arranged a person called soundararajan to collect my documents from my office location. He came and collected all the documents and i had paid three months rental in advance to 500 rs worth installation free. After couple of follow up from me the engineer came and installed and said that i am given only 16mbps speed, since then i have been chasing everyone through customer care but no proper response and the speed remain same and they refused to take cancellation request also. I am frustrated to the core and would like to complain on airtel for cheating customer so cheaply and also refuse to respond to problems raised as well. Not sure how much support government is offering airtel but really bad experience in my lifetime. I would never ever recommend airtel broadband to anyone stay away

Airtel asked disconnected time money when i ask first after many complaints accept there fault and just only deducted download app money which i did not used then asked sorry by email
Then again asking all together money
Really they can go and beg door to door rather than doing this here attached the e-mail which they send

Dear sathienthira t,

Greetings from airtel!

This is in reference to your email regarding billing issue on your airtel mobile number [protected].

I tried to reach you on [protected] and [protected], however unable to reach you.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience.

I request you to make the payment of rs.984.42/-, post making the payment i request you to revert back us to make the adjustment of rs.349.00/- on your account.
C how mad airtel trying to contact with the number which they disconnected did any one c mad people like airtel in the world not only that but also i told my another number lost write email but they try to call that too
Finally they send another email please all read this and tell how airtel doing

Dear t. Sathya,

This is in reference to your email regarding service issue for your airtel mobile number [protected].

Basis your email, i would like to inform you that, as per your concern, i have noted as a feedback and forwarded to our team. I have noted your concern on service rendered and wish to assure you of all possible assistance in this regard.

Further, i would like to thank you for bringing this to our notice and would like to assure you that it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

At airtel, we believe that customer inputs/ feedback help us improve our services and ensure customer satisfaction. We assure you we will incorporate your feedback in the best possible way in our processes.

Please be noted that your current outstanding amount is of rs.1333.42, request you to pay the same.

For further queries, please do email.

Yours sincerely
Shikha rajpal

Sir,
I recharged my airtel prepaid [protected] with re399 and i got 1 gb data per day & unlilited calling for 84 days...but after 28 days my pack had expired..while i told to customer care, he was unable to help me and cut my phone and stop the help service of my number..
Kindly check my issue and short out my problem...

I purchased a prepaid sim from a retailed through my aadhar card. But since activated i ham getting facebook notifications of some other user on phone. May be this number was being used by someone else before.. But even after one month the same thing is happening that means i am not the only one who is holding the same number. Evan when i make a call from the same number the receiver is shown some others name as caller (Truecaller). I am not able to understand the same. Hence i want to surrender the number.. What should i do?

I'm residing at navarkulam, pondicherry - 605008.
In my area from last 3 months i'm not getting 4g connection all over my area, even i checked with my friends in my area, but in my working area rainbow nagar, pondicherry 4g connection is good. I have complaint 2 times in customer support but the issue is still not resolved. Check into this quickly.

I have give request for convert from prepaid to postpaid even lapse of 5 days airtel doesn't activate my services. And same my prepaid services has been stopped. Due to this i have loss my imp calls. I have spoke with care representatives so many time they expand time day by day. When i gave the to nodal officer he will not pick my phone. I can put on twitter also they respond. This no connected in all financial services. I have struggled allot due to non activation of postpaid service

My num [protected] raised many complaints to customer care but I can't get the solution out.my airtel 4G speed at my location is less than 2mbps i want solution as fast as possible it's shame on airtel in not solving my problem from almost a month...

Hi this is mohammed

My mob: [protected]

From: mettuppalayam coimbatore distric

Company name: airtel store mettuppalayam
Last 4 days my airtel sim was problem in my phone... I contacted coustmer care to complaint but no responce for me i changed duplicate sim yesterday 23/10/2017 morning 10:30 in store he said the sim will activate within 4 hours but today 24/10/2017 my sim was not ready... I lost my bussiness this 4 days because your airtel responcibility kindly responce me within 2 hours otherwaise you loss 11 airtel coustmer

Mobile no:[protected]
I purchased new mobile with 4g. I got offer to recharge with 399/-to get unlimited calls and 1gb/data data for 84 days. I recharged with that amount. But i didn't get 84 days validity. I got only 28 days validity with 1.25gb/ data only. Please correct my recharge and extend to 84 days

After getting a flash message from airtel, i have done a recharge worth of 149 where i should get unlimited atoa calls n 1gb data per day for 28days. But in the same after recharge i m not getting the data facility.
Whether i call to contact center for support they behave rudely without any support n disconnected the call without​any information.
So i need some strong action to be taken in this n i hope that someone should call me from ur complaint department to solve this, thanks.

Dear airtel team i I have recharged my number with 399 after receiving sms from airtel as "Recharge with 399 and get 84 gb 84 days". So my 84th day is 07 Nov 2017, but yesterday I received message for recharge by 24 Oct 17, which is 70th day. Why this type cheating??

Hello,

Since past 12 months i am calling an letting you know about the network related issue with my number [protected], which is not yet resolved. And yesterday they finally stopped the data services.
Whenever i turned the data it says your data is paused for rest of the cycle.

In this one year i speak to plenty of cce's but their behavior and attitude were ridicules. They were not at all helpful nor even responsive.

See the complaint below and dates as well for your references:

Oct[protected]
Oct[protected]
Jan[protected]
Jan[protected]
March[protected]
Sept[protected]
Oct[protected]

Now hoping that you will take this as a true complaint, i know you are not capable enough to resolve the issue but at-least take the responsibility.

I am paying you guys every month without delay, but not getting the benefits what i suppose to. I told these guys i am not going to pay a single penny till the issue get resolve. And before the end of the due date they disconnected the data services.

Suggest me whether i need to pay and continue with you, along with the issues or close my number or change the provider.

When i called today they said let us change your plan that might help. What the hell, how can plan changing will help me to get all the issue resolved.

As per my experience i know i am not going to receive any response here so i am putting the complaint on forum hoping that might help.

Your so called "valuable" customer
[protected]

My airtel digital tv acc no is [protected]. We are using four connections of airtel dth in our home since last two years.in september 4th i upgraded one of my set top box to airtel digitel tv. They charged rs 1500 for new box and they took away my old box. Since very first day remote is not working and on our continuos complaints the remote was exchanged twice and even the set top box was replaced with new airtel digitel tv set top box. But till today date 23/10/2017 the problem remains the same and the remote is not working. We want normal set top box back which we had before upgradation and want back our money. It is such a harassment from airtel side

My mobile number is [protected]
The recharge of 349 always fails on my number though other recharges seem to work fine.
I'm currently using the 399 pack.

The best offer for me is the 349 pack and though it used to work fine about a year back, it doesn't anymore.

Resolve this and respond asap.
Considering changing to other network providers but i will prefer to continue using airtel services.

I have airtel prepaid number [protected] of Bihar circle. I have recharged for rs 399 on 14.10.2017. But 4G services have been closed on this number. I am getting only 3G network that is UMTS network only which is worse than the 2G. Earlier I thought sim card may be defective and i swapped it with new sim twice but 4G network is not coming on this number whereas other 4G airtel prepaid mobile number of Bihar circle is working fine on my mobile. I requested customer care several times to enable 4G on this number but have not done anything except giving me assurance that 4G services will be restored within hour. I also filled out a complaint with airtel website but nothing has been done. As a last resort, I have put my complaint here hoping they will look into it.

दिनाँक 23/10/2017 को airtel payment bank
Account से सबसे पहले 199 रुपये का रिचार्ज हुआ ग्राहक सेवा अधिकारी ने मेरी बातों का सही से जबाब न देते हुये फोन होल्ड पर साख कर काट दिया ।
ओर फिर 100 रुपये का recharge हो गया ।
उसके बाद बहुत बार नम्बर मिलाने से भी नही मिला।
और मेरे नम्बर पर बार बार एयरटेल ads की तरफ से fb, hello tunes, gana जैसी service लगा कर 21 रुपये काट लिए ओर refound मांगा तो मना कर दिया और ओर बहुत समय पश्चात फ़ोन लगा।
कृपया इस पर जल्द से जल्द कार्येवाही करे।

Hi,
I have been having network issues since January and I have contacted u guys multiple times even spoken to managers appellate team all have given false info and kept saying it will be fixed as soon as possible and this has been going on for 10 months now . I am not able to make call or receive or use data cause there is no cellular even when I am outside it’s like this 100m radium is out of service and u guys are not even bothered about it and keep asking bills from me and not compensate how can u expect someone to pay u if this is service is get … now today u guys have stopped my outgoing service all of a sudden because I did not pay however last time like 2 months ago I did spoke to one manager who gave me a compensation and I paid the rest of it this time he says he can’t and I have to pay full however that last manager told me that u don’t have to worry it will be fixed within 28 days which it did not happen but it even got worse people are calling me and I am not reachable and now even the miss call alerts have stopped which was there before plus some people are saying that it says my phn is switched off or busy lol … seriously nice way u guys are running your business I want my network to be fixed and my outgoing calls resumed this is stealing money from customer and I will take this to media and court if required … cause I can’t be having my outgoing calls turned off plus ur managers are simple lying pieces of ### to be honest and the appellate team is worthless …
I have paid them since January now it's gone out of hand and they are taking advantage of it ...

Here are the complain no since January –
73435003
76356119
78400865
78821147

My Mobile No is [protected] Which u will see not reachable when I am at Home or close to it..
Alternate No – [protected]
Email – [protected]@live.com reply on email or provide me a no that I can call u on …
i[censored] need all my bill i will provide...

I am k. Jejibabu, today evening 7 :15 pm
I went to the airtel showroom for the purpose of aadhar link of my airtel number [protected] in nandigama town.in airtelshowroom they collect the amount for aadhar link and they are very rude and hardly behave to me and other customers. Govt has decided that no amount payable for the aadhar link. They are collecting the amount from the so many people. Pls respond to this problem and taken action against who are running that airtelshowroom. Address is nandigama town, bar talkies road, pincode 521185

I have paid Rs 500 for new airtel connection but connection for which i have requested Is not available in my area.My amount which i have paid is not refunded.

Please see that amount gets refunded in my account as soon as possible.

Hy dear sir
...I really needed your kind help
I am Mr.Modovi pohena, my airtel sim has being block today..so could you please help me to activate my sim from blocking .I really need my sim cause I have link with my bank account ..etc so pls do help me my block sim no is [protected]. Thank you