Airtel Complaints & Reviews

I, abdul kalam khan of jamshedpur, purchased a new prepaid sim of airtel #[protected] on 14th september 2017 using my aadhaar. This was a new connection and the retailer advised me to recharge it with rs. 449.00 with which i am supposed to receive the facility o[censored]nlimited call both local and national and internet facility for 84 days. This was verified to me from the advertisments etc.

I recharged my number with the said amount and started using the connection. I must say the service was very good in terms of connectivity call quality etc. Till 17th october.

On 17th october 2017, my outgoing service was barred. I was not able to make calls. So i called your customer service, and the agent who answered the call told me that this is puja (Diwali) time and normally the free calls/sms etc service are discontinued so you might be facing some problem, please try after some time your service will be working fine.

I waited but my service did not got restored. I called again on 18th ocotber, and agent who spoke to me told me that your number is not linked to your aadhaar so your number is blocked. Now my question was when my number was activated using aadhaar, how come it was not linked to sim/number.

Well to ease the matter, i went to the airtel store located in bistupur, jamshedpur on 20th october with my aadhaar to get it linked with the said connection. The agent there listened to me very patiently and checked the system and told me a new story that my sim is dead and i need to get a replacement sim to continue using thre service. (New sim is dead in a month time). Well i paid rs. 25.00 for the new sim and got it issued. I was told the sim will be activated in 4 hours and i can use the service as usual. I thanked the person and was relieved that atleast now my problems will come to an end.

But my good luck continued this time also, i was not able to make calls, so i again called customer service and now they told me my number is dead. I need to visit the store.

On 21st (Today) i went to your store at bistupur and they told me that my offer is expired because i have used 1000 mins of calls and i need to recharge.

I was shocked top hear this. This was not mentioned in any of your advertisments. There was no such clause or even conditions apply is written anywhere.

I wrote this email to you so that you may help me to get my service restored.

In our locality prtawal chow dist-mharajganj here is not working properly our 4g speed in my personal home we have 4 airtel sim we are your older user but due to this problem we think that we all stop to using your network if you will solve this problem soon then we will use other wise we will no option to use airtel network please solve fast.
Thanks
Shaan

Dear sir

This is to inform that today 21th oct 2017
Pick pocket my hand set .
So i request to you please stop service my airtel sim immediately.
My airtel no:[protected]
My name: uttam dad
My address :60/f haltu purba pally kolkata700078
My date of birth :19july 1979

It really pathetic service provided by Airtel...They had deducted automatic International roaming charge of 99 rupees...without any notification..I need my balance back...they told me this is company policy...they are really hectic...bad service provided by Airtel...suggestion dont use Airtel. Please change your policy..

Airtel - the fastest network as well as the high in doing fake promises.

There is no centralized system to track everything.

Payment, network, customer support, configuration support, field support, etc are managed separately such that no body related to any body.

If we register a complaint to customer support, he will just raise a complaint. A network team will contact you again asking for the issue. He will keep that complaint on hold and then transfer to another person. That another person again calls and this process continues till you become serious.

I have a problem with network at my area. For 1 month they have managed to tell that they are working on the issue. Then main story begins.
After one month, i escalated issue to nodal officer, then they started calling and asked for my address. I gave them my address. For a couple of days, i got calls from 15 customer care people, asking for my address and they want to setup the tower and upgrade the signal. They asked me to wait for 72 hrs to get an update. I have waited for 1 week but still no reply. Then i again escalated the same issue and again he asked me the address and stated that, he is sending a team to do a survey. I really don't understand, why they need to do survey again, when there is an approval for server upgradation to setup tower. During 1st month, i was told that, survey is going on, so one month survey is just to fool me and updated some false status.
Again, 10-15 people called me from airtel and ask for address, i have ignored those calls and they simply kept a message that, customer did not co-operate so the process is kept on hold. Immediately i called customer support and explained the same, they said they are not concerned about network issues and asked me to give miss call to another number, which, they will call me back in 2-4hrs.. I gave missed call and got a message that, i have requested for call back and will receive shortly. I have waited for 2 days, but no call.

Then i again escalated to nodal officer, and they again called me and ask for the issue and my address. The same thing repeat.

And again last week, i escalated the same issue to nodal officer, and he called and said that some field work is going and server upgradation process is in middle. I asked him, where field work is going on, he said area name, bangalore.
I asked him again, which lane or cross are they exactly working. He again, told me the same (Area name, bangalore). I asked him, if he knows the correct location, where they are working. He don't know where the field technicians are working and they can't trace them itseems. So, customer support can't help us with network issues and network engineer don't know where his team is working on field. I really don't know how they trace the field technicians.

I have been facing a lot of issues still, and when i ask to compensate for the same, they say that, they are not responsible for payment related things. If i call customer care and explain the same, they say that they don't have any update from network engineers.
So finally, customer care can't explain network issues and status and the one who knows network issues can't trace their team and the network engineer is not responsible for payment things. It shows good team work for making customer fools end of the day. Airtel is growing big due to this team work and going down in terms of customer reputation.

I have 25 emails written to customer support in 2 months out of which only 2-3 emails are replied and that too automated.

I got a call from nodal office today morning and he said that, as i have used my mobile in rest of the time, i need to pay the bill. I told him that, distinguish the calls i do when am at home and outside. So, that i can pay the bill for only calls done outside my home. He said, i should pay full amount irrespective of network issue. Simply in one word, though there is an issue which they are not even trying to fix, i should pay the bill on-time.

If i don't pay the bill, they will disconnect from services, and you can't even call customer care to ask for the reason. When i go to store, they simply say that, they don't have access to check if the number is disconnected. So, until you make a payment, you will not be able to know the reason and even though there is a problem at their end, we first need to pay the bill and then talk to them. And once you pay the bill, when you call customer care, they will just repeat the same words written on answer script what so ever the question you ask, just because they receive the payment, they will ignore us.

Everytime, they keep telling that some work is going on. But no body aware what work is going on. They don't give access to the persons who can really explain the situation. We have access to only dumb fellows whose duty is to study the answer script from top to bottom.

Airtel - shame on you guys that you have grown bigger in terms of money but not in terms of reputation. Come to market and see in bangalore how the network is.

I'm sure this will not help me in any way.. And i even knew that, an automated or polite reply will be given to this for which they are professionally trained.

*official complain*
I am waiting since monday 17th october to have a broadband connection.

After filling the form online i receive a phone call from one of your sales executive, sanjeev - phone number 73476755*. It was the 17th october. After few hours i received the visit of a person working for sanjeev, a good person but with a very poor knowledge of english language. I sign the contract proving the copy of my passport, the copy of frro registration, the copy of my visa, and my picture. He asked 3 months advanced payment, i was scared to be a victim of a fraud and i explained that i needed a concrete proof that he was working for airtel.

He agreed to come the day after, with the technical team to install the broadband and to take the money. He left me without leaving any copy of the form, or leaving his number or leaving me a code.

I was waiting the 18th, 19th and then the 20th i call sanjeev to ask about the technical team. He told me that i had still to provide documents. Why he didn't contact me to inform me that additional document was required?
I had another visit from the guy who visit my flat on monday 17th, he ask me to visit his office in sector 38c to leave the additional document required. This morning i went to the office, i couldn't find the exact location, i call sanjeev. He was very impolite telling me that i had to leave the document in another office at sector 37, and then hang up the phone. I went to airtel shop in sector 37, i was about to cry. They told me that they are not in charge of broadband, then they call sanjeev who told me to go back home because his employee would come to my flat to collect the document.

I went home, i wait one hr for sanjeev employee. He came, he collect the documets but he didn't bring the airtel form/contract i signed on the 17th. He took the document promising that he would be back at 2 pm to collect the money and to provide the contract.

5:30 pm, he never went back, i am here waiting. I try to call sanjeev, as he did in the past, he hang the phone instead of solving the problem created by his infinite negligence.

I spend the last 6 days at home waiting for airtel people. You have destroy my birthday day - 18th oct - and diwali celebration. I was at home alone for 5 days waiting airtel. Please inform me what i should do. I am asking for a sound punishment for your seller sanjeev. I am a manager and prof in indian academia, this person destroy the image of an entire company. When this thing happen in my office, the day after the corcerned employee is asked to resign.

Dear sir/madam

i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above.
thanking you

regards

Kunal

Hi, airtel services upgraded my sim to 4g and delievered it to me. Now its been a week and still my old 3g sim is not deactivated. My sim is not upgraded to 4g sim, is it meant that? I send request four times for the sim change following all the steps correctly as they mention on 4g sim voucher. Everytime they send a message that your request is in process. Its really irritating and waste of time. Please let me know that how much time they are going to accept my sim change request so that i can start my 4g services.
Thank you
Diksha

I am registered dth user with registered consumer no. [protected]. I have been wrongly activated for ikidsworld channel which may kindly be stopped forewith. Further my ph. No. [protected] on which i got a call be registered as main no. Against no. [protected]. I will appreciate the response.
Avtar krishan bhat
440 sec. 2
Vinayak nagar, muthi
Jammu 181205

Hi,

My name is tomy, i had an airtel postpaid connection number [protected]. I raised a request to disconnect the service on sept 16, 2017 since i am going abroad. I got a call from the retention team on same day and after a long conversation, negotiation and persuasion from the retention team i told them, i am not going to keep the connection at any cost. So they finally agreed and disconnected the service.

My phone showed no signal after few hours and i thought they have disconnected it and i started preparing for my travel

On 20th september, the bill for that month (Aug-sept) was generated and i paid it fully and departed from india.

Now today when i checked my airtel app which is still in phone, i could see that a bill has been generated on october 20th which is around 411rs. So i called my friend in india to call airtel customer service center and ask about this. He called and he said, the customer care executive doesn't have any idea and they said they will contact him soon, but no information from them till now. As per the customer care executive, the disconnection would take 7 days to take effect. If that is true then sept 16 + 7 days, by sept 23rd, the connection should have been disconnected. But the truth is my phone started showing no signal on sept 16th itself after few hours of the retention team call.

Even if the connection get disconnected in sept 23, and bill date being 20th of every month (I think so) i should only pay 3 days bill, not a full month's.

Please resolve this issue asap, since am not present in india at the moment and i am raising this complaint with the help of my friend in india.

Dear sir / madam
My name is prakhar shrivastava, i did not used this number for more than 8 months as i was not in country. I used this number last 10 years and i don't want to change my old number. Now i am coming back to india and would like to use the same number and the same sim. Kindly help me with activation. My number is [protected].

Kindly help me out in this situation.

I have gone to airtel centres at least 4times and took a new sim and submitted my aadhar details. But still my sim is not getting registered. When I contact call centre they say I have not submitted my aadhar details. Airtel service is pathetic, please solve my problem and get my sim activated.

My name is Abhishek Nayak and I have an prepaid Airtel Sim bearing number [protected].
I am unable to send SMS from my number and this problem has been there since 2 years.
I want this to be resolved ASAP.
THANKS.

Sir in my village airtel 3g4g network
Are not avilable and we are not
Use this service
In my village about 1000 to 1500
People are using airtel but all
People are facing this probelm
In 10 to 15 km range network are not
Available so we want install a
3g/4g network in our area

Village = sonapar

Block = rehera bazar

Pincode = 271306

District = balrampur

Mobile = [protected],
[protected]

I am ganesh sakin mobile no [protected] since 10days i am repeatedly visiting ur outlet near koppikar road hubballi token no:t038 no one is responding properly they will ask prepaid or postpaid if postpaid they will suggest different plans and response but i if we say prepaid no one will responding and don't care directly they say prepaid sim cards stock is not there and server problems so many reasons they will. But never ever try to helping me for mnp porting they not have not retained...

Airtel has more good network but outlets are reducing the brand value and trust

Airtel has mentioned that linking of aadhar number to mobile number is done at free of cost at airtel centres. But it is not so. On 17/10/2017 i visited a airtel centre (Opposite to state bank of india) in gingee-604202 to link my two airtel numbers. They have charged rs.20 for linking the aadhar with my mobile number. I asked them airtel has mentioned that it is a free service why charge
Rs.20. But they denied and recevied rs.20. The same day i have contacted the airtel customer care complained. Till now no response. Is airtel ecncouraging this?

The airtel centre name is bismillah agency (Opposite to sbi)

I got a sms today in my mobile number +[protected] about an offer says recharge 399 and get data and calls for 84 days validity.. But after i done recharge i got only 28 days validity.
I contacted customer care and they told me that i have not eligible for that offer.
This is absolutely cheating.
I want my money back
Attached screenshots of the messages

Sir,

I am customer of Airtel since 2 years.I am staying in Repalle(522265), Guntur district of Andhra Pradesh.In this area there is no 4G signal up to now and 3G also coming lightly.Please upgrade your 2G towers to 3G at least as soon as possible and also Please expand 4G to our town quickly.My sincere request.

I opted for porting from airtel to other network, later i received a call from a retention service and they offered me a pack of rs399 mentioning 1gb/day unlimited calls for 3 months, soon i recharged my number with the same and got a plan of 1gb/day and unlimited calls and messages for 1 month. I clearly mentioned him i don’t need messages, so there was no special pack. I was scammed with the same. Lost my trust in airtel, if i don’t get this fixed, surely i will port into other service provider

I'm using airtel since 2004 and it is very disappointing to see that the services have degraded to such bad levels that now they have started looting the customers in the name of providing the services through the app.

I paid mtnl bill for this month twice on 19/10/2017 but the transaction failed both the times. The account balance was also deducted both the times and the bill remained still unpaid.

Had to pay my bill through other means.

I request airtel to not to fool the customers by reducing their account balance unnecessarily if the said services cannot be provided.

Hope i'll not be disappointed again and the amount deducted from my account amounting 864 rupees (432 rupees twice) will be added back to my account in my airtel app.

Anil
[protected]