Airtel Complaints & Reviews

Complaint to airtet authority

Respected sir /madam
Iam a user of airtel simcard . Sir /madam i am using my mobile with airtel sim card from 4 years onwards.last 2 hours it was in activated mode, now when saw my mobile it was showing it is deactivated .so sir please my sim card again sir
MY MOBILE NUMBER _ [protected]

Sir my account shows working online card but i cannot debit any money after having credited a sum of rs 657. A message appeaes saying " Debiting is not allowed as the account has been blocked". If the account was blocked then why did it accept the credited sum ? Please resolve this asap

Hello sir/mam
This complaint is on supervisor named dhruva working as supervisor in bannerghatta, bangalore. I spoke him regarding balance deduction from my account. He started telling me illogical things saying that i used more data than the existing data so the balance has been deducted while the data balance was still 200 mb. He started behaving rudely and started saying that i had 203mb in my account and i have used 207mb so the amount is deducted from the account while i still have 200mb remaining in my account which is completely illogical. He was never in the position to help me out regarding this i hope you take right action on this regard.
Thank you
Mob no:[protected]
Reference no: cbdmo[protected]

I had got an international roaming recharge of ₹ 2999 an ₹300 respectively on 28th september 2017 from the airtel office itself promising free incoming calls, 250 min of outgoings and 3gb internet service. To my dismay any calls on my trip to europ were charged from my main account. I had even sent a mail to the customer helpline forum on this regard while i was on trip. I had faced lot of issues as no service was provided as promised. After returning i complained the customer care an they had been transferring my calls and responsibilities to other. While asking for the refund they fail to do so and even admitting that the fault was from their side they just say sorry. I want the refund of the international recharge pack done as airtel being such a big service povider is just tricking its customer without even providibg the service called for

I purchased airtel's 4g hotspot postpaid device from airtel's own service center located at revenue colony, subedari, hanamkonda, telangana location on 7th oct 2017 with the assurance from the store manager that there is ample network at our residence locality which is just about 150 mts behind the service center but i wasn't able to connect to the internet since day 1 and have contacted the service center, airtel's networking team, higher management all together at least 40 times but the issue hasn't been solved until now. I have already lost 11 days of my valuable work as of today (18th oct) and i still don't see any progress on this issue. Whenever i call their networking team, they say that the fix is still being done and same is the answer for the last 6 days. Neither they are ready to take their device back so that i can take any other isp nor they are actively trying to solve the issue that i am facing with their network and/or device.

I opted airtel because of the claims they make that their's is the best network and service provider in india but with this experience i really dont think any of their speedtest claims or any other claims are true...

I have ported my number [protected] from airtel maharashtra circle to airtel mumbai circle. The old sim got deactivated and the new sim shows signal bars, however i am unable to call 59059 to activate my new sim. I tried reaching out to airtel customer care multiple times however they have failed to resolve my complain. Please treat this as an urgent priority and resolve my complain at the earliest.

Hello,
I am rahul tripathi, i am using airtel postpais no [protected] from past 3 years my plan is rs 349 and my never exceeds beyond[protected]. My last outstanding amount was showing rs 481.

Suddenly it started showing me rs 14518.22 in my airtel application. You can check my usage and last three years bills.

This could be system error. Request you please resolve it asap

Rahul tripathi

I have replaced my airtel sim to duplicate sim on 16/10/17 as it was not working. And from then i am not recieving any messeges and otps from airtel and other websites like paytm, irctc and i am unable to use 121 service for checking my balance. I am unable to use online services. And so i am not able to book my tickets on irctc. This is frustating. Please resolve my problem as soon as possible.

I dipankar ghosh (Airtel no. *) wanted to pay my electricity bill (Wbsedcl) through airtel wallet on 17/10/2017, tuesday. My wallet balance was 9.85. But my payment was rs.2195.44. There was initiated a money adding process of rs.2186.00 to my wallet a/c (Transaction id[protected]. Bu then i added rs. 2186.00 through my sbi debit card (Transaction no.[protected] and i got a message "airtel payments bank wallet loaded successfully. Rs.2186.00. Txn id:[protected]. Date:17/10/2017 06:19, bal:rs.2195.85." after that the airtel money wallet showed a message that the transaction failed. But surprisingly my wallet balance was then rs..041, ie. Transaction failed but money was deducted. Now, at this position what do i have to do to recover my deducted money? Please help. I have also attached all screen shots of sms related to this problem herewith.

Recently i have upgraded my existing airtel sim to 4g after the company asked me that i will face disconnection if i don't do the same. On 16.10.2017, i have upgraded my sim and network to 4g on my existing number [protected] and the company and its representatives told me that the 4g connection will be activated within 24 hrs and i will be able to avail the benefits. Now on 18.10.2017 i am yet to avail any kind of such benefits for the upgrading i have done to my existing number. I have repeatedly contacted the airtel customer care executives but they are yet to provide any kind of solution. Every single time i have to provide them the same details about the issue again and again as their executives keep changing. Provided are the screenshots where you can notice that i am still on 3g network after doing the upgrade.

Hi team,

I have postpaid airtel number (94*886) in telangana state.

My complaint : although i have 25.7 gb of data which is getting carry forwarded from last month they have charged 384.16 rupees extra.
When i called to customer care they are saying your data pack is completed because of which we have charged.
But still have 25.7 gb data.

[resolved] airtel — airtel 399 plan not working

Hi,

I recharged my airtel prepaid number on17 th april 2017, on that day airtel was offering unlimited calls and 1gb per day for 84days. After recharge air was charging me for all voice calls and recently i realized that i am not getting 3g/4g data after 28 days. I complained the issue by calling airtel customer care and i also raised the issue on their website but airtel completely ignoring my complaint.

If airtel is providing only the data for 28 days why would i recharge with rs.399? I completely dissatisfied with your service. If you can't promised services why do you advertise in media and then cheat customers.

My order number for rs.399 recharge: [protected]
Delhi nor
Number [protected]

Sir hamko call details chahiye [protected] ka 20 din pahle yani pura october 2017 ka please sir help me..
Mai is ke liye bahut pareshan hu kripya krke sir mujhe october month ka is number ka call details chahiye bat dijiye sir aapki bahut meharbani hogi...

This is to inform that yesterday my phone left in auto - rikshaw by mistake. I tried several times on my no.in the phone [protected] & [protected]. The driver picked up my ph and told me that he will return by 12.30 am but after that he is not picking my phone perhaps change of his mind. It is therefore requested to kindly block my sim with immediate effect and issue me a duplicate sim card.in this regard, all communication may please be forwarded to my registered mail id only.

Adhar no[protected]
name sayamolla malesh
s/o pentaiah
mobile no [protected]
my mobile missing but my sim blocking
please immidiatly block me

After using jio high speed net. I trust my old service provider airtel to but the only thing i got is very bad response there is no one available to listen the problem very disappointing. Airtel is always a trusted brand but now i came to know there is no more any brand worst then this network. Facing too low speed of internet. Highly disappointed!

Sir, I make a payment of friend post paid mobile [protected] through debit card and seq no.is 854088 for Rs.1900/ but I did not get the payment receipt bank already deducted the amount.

I bought airtel sim card three months ago but until now am not able to send the message (my phone no is [protected]) but also if someone send txt to me am able to receive and read it, while on my side i cant reply

Hi,
I made a recharge of 399 on my number [protected].
The offer stats that 70 days unlimited local/std call, along with 1gb 4g data daily for 70 days.
But the same offer stopped working after 28 days.
I called the customer care, they told sir u are not using 4g phone and 4g sim so this offer will work for you for only 28 days.
I said this clause is not mentioned on any term condition for this offer.
You should have explicitly mentioned like if you are not using 4g sim and 4g phone, then this will be valid only for 28 days.
But there was nothing like this.
Second point, airtel is aware which customer are using 4g airtel sim or not, then why the offer is coming on there number. Although airtel would be aware about the 4g phone also.

So the whole point scenario is they are making fool of customer, cheating them.
I called the customer care today (Navjot) she mentioned like - "ab kuch ni ho skta, and hum sari conditions term and condition m ya offer k sath ni rakh skte.." so basically they are cheating the poor people as they are not aware and then there money is wasted.

If someone is not using 4g phone and sim, no recharge should happen on his number or the message should be loud and clear.
The same offer they are giving in 199 also for 28 days, so they are earning the remaining 200 rs as a bribe or by making fool of customer.

Kindly look into this as they are cheating poor people and making fun of their limited resources.

I had got my two mobile number [protected] and [protected] adhaar verified. Next day i received a message that my airtel payments bank account is activated and that all dbt due to me is registered to be credited in airtel payments account.

I have not opted or registered for any such facility. Only thing i did was to get my nobile number adhaar verified. I mailed to airtel at [protected]@airtelbank.com several times with request to close my airtel payments account and deregister me for dbt credit in airtel payments bank account. I also put in complaints in their website. No action has been taken by airtel yet.

Activating airtel payments bank account on mu mobile number and registering the same for dbt creit without my consent is amlpractice by airtel. I want the same the airtel payments banks account closed.