Airtel Complaints & Reviews

I was using a airtel mobile number for more than 7 years in india (Bangalore). I traveled to ireland during 2016 and i could take a one year valid international roaming for one year. But after a year, the international roaming rates got changed and there was one couple of options of 699 rs for 1 day and around 5000 rs for a month validity. The outgoing call and sms was not working. My number got deactivated with reason no outgoing calls or sms for 90 days.
When i returned to india, i checked with airtel office (Near jayadeva, bangalore) and they said they could get back the number on a condition that it will be postpaid. I agreed for that. For eight days i visited the office 5 times and they simply said tomorrow or 2 days and on the eight day they told, it is a vanity number (Fancy number ending with 123) and i have to pay rs 7500 and one more request have to be logged which will take 2 more days. I was totally frustrated with the approach. They could have told me on the first day and i would have simply taken another number. No value for customer time.
-suresh

I need call details of the month of April 2016. My number is [protected] . Please help. my email id is arun3.[protected]@gmail.com. It's a very important matter. I have to talk to a person & I don't have any contact number of his. It's a matter of health issue. So please help me. I have to talk to him. Please help. the exact date is 25th April evening time. Please help me. I don't have his number. I called him & he also called me, so if I could get either incoming call details or outgoing call details only, it would work. please I beg you, please help me.
Regards!

Sir, my resident address is gupta enclave, vikas nagar, new delhi-110058. I am facing the 4g and 3g network issue in my handset since 6 months. Its been mandatory for to set my network on 2g because whenever i set network on 3g or 4g it shows no network. Already i submitted lots of complaints regarding this issue but now i think i have to move on. There is no improvement in their network. I think airtel loose the match against jio.

Airtel provide poor 3g connection in banamalipur pin 752103

Hello airtel im subrat sahoo from banamalipur
Banamalipur is a urban area... I think here airtel turnover 13lakh per month
But here airtels's 3g quality is very bad
Please solve this problem airtel

Thanks

Name: subrat sahoo
Address:at/po:banamalipur
Dist:khordha
Pin:752103

Thanks please solve this problem

I have been suffering with your poor network since 19:00 hrs[protected]. Because of your bloody poor sorry no network i am not able to get calls and not able to make calls. This is not the first time that this happened at my location. My location is indalwai 23 kms from nizamabad. And is on the way nh 44. If it the network is not restored as soon as possible. I will not hesitate to go to trai.

For past 6 months my complaint is open status not yet resolved, customer care accepting they have tower issue.
Not ready to resolve the complaint.

Area: near chetpat railway station-chennai
i changed from vodafone to airtel. I dont know what to say.

Since march i have been complaining about network issues at my home place. But instead of resolving the issue airtel network team pressurises me to close the complaint. They call me daily and ask me to close the complaint from last 2 months. I have not closed because till now my problem is not resolved.

Yesterday an executive called me and asked the same. I replied that without checking the site or correcting why you people daily call me. I asked do you want me to port the number or you want to resolve the issue. The person disconnected the call and since then my airtel number is not working...

Customer suffering from last 8 months and airtel stops outgoing calls.

Dear Sir/Madam,
I, the undersigned would like to bring to your knowledge that we are holding a corporate connection of about 16 connection.We preferred Airtel as its one of the leading operator in india.
But since very beginning your representative, at khardaha counter Mr.Shantanu is systematically misguiding us.
Latest example of such is that, it was found that [protected] deactivated(the same SIM was lying unused for quite some time.On query first he(Mr.Shantanu) said that the said SIM is defective and need to be replaced.Accordingly after continuous nagging sunday evening he gave one sim card stating that it will be reactivated by tomorrow evening, i, e Monday, which did not happen.Again when asked he said that someone from your office has requested to deactivate, hence it is deactivated.
For your information, I am the only authorised person to deal with, but Idid not made any such request.
That Mr.Shantanu while enquiring, rudely behaved with me as he was hardly any logic behind him to justify.
We are running a highly reputed educational institute(Cestemo educare Pvt.Limited) and due to this deactivation and misguidance by your representative at Khardaha, we suffered a huge loss in reputation which can not be compensated with money value.
Hence I register my highly dissatisfaction so far as customer service is concerned.
I hope you will take immediate action in order to restore the connection([protected])connection immediately.
Regards,
Tapash Kumar Ganguly.
Dir.(finance) & cfo.
Cestemo Educare Pvt.Limited.

I am unable to make outgoing roaming calls from my phone number.
I recharged for 399 through the airtel payments app, my phone is lenovo vibe x3 which is a 4g lte compatible phone. I was using jio previously and i think i made a huge mistake by recharging the airtel sim which i had. I am unable to make any calls. I am however able to use the data pack and it shows 4g but the speed is too less to be called even a 3g.
I am currently residing in kerala and although the recharge pack that i did said roaming free, std and all local calls free and and 1 gb per day for the next 70 days, the promises have not been met.

Please take the necessary steps to resolve the issue at the earliest.

Faithfully,
Vishnu r
Business development associate
Think and learn pvt ltd.

Airtel number: [protected]

I lost my mob number [protected] so had got the sim blocked immediately. Subsequently, on 06 nov 17 i got a new sim of same number from the airtel gallery at as rao nahar, secunderabad. The airtel representative there told me that activation will take place within 24 hrs.

It's been more than 24 hrs since the new sim was issued to me by airtel however it is yet to show any signal. My repeated calls to the airtel gallery at as rao nahar have gone unanswered.

Incidentally, this isn't my first bad experience with airtel. When i had bought this sim new in may 2017, it took airtel more than 7 days to activate it. Cursing my stars to go for this service provider, others are as bad i guess!

This is to notify you that your current staff mr. Sagar katare which is working in airtel service centre outlet, shyam plaza pandri, raipur chhattisgarh 492001 had badly misbehaved with me, he doesn't even know how to deal with a women and more over to a customer.

I went to the outlet around 7.15 pm and shutter outside the outlet was half closed but still i went inside and very politely i asked ur customer executive lady about the problem, in between mr. Sagar another staff asked me very rudly to take a token. Although i ignore this. I start asking a lady staff regarding my queries she answer few and then divert me to mr. Sagar katare (Staff). When i start asking him my queries he answer few and very rudly he said madam kal aana store band karne ka tim ho gaya hai muje or bhi kaam hai aapki prob solve k alawa. And it was around 7.45pm. I just backout and start writing my feedback in the visitor book. All of a sudden he and one female staff start shouting, yelling and harrasing me and my friend and using bad language regarding the feedback, this kind of misbehaviour is not acceptable at airtel outlet. When i start making video of his misbehaviour he start hiding. Still i have his cliping recoded.

Even the rm was not able to handle their staff. Rm was least bothered and helpless. Rm had witnessed this situation and the misbehaviour of sagar katare. And when i was complaining to rm sagar katare was speaking in between and shouting - jo karna hai kar lena and again when i start recording his misbehaviour rm said recording is not allowed.

Wow! What a outlet where misbehaviour and harrassment is allowed with a customer but recording of misbehaviour is not allowed. Is this the kind of behaviour we are expecting with such a big reputed organisation.

However, there was a cctv camera placed in your outlet, you can check the footage by yourself regarding the mishappenings and outstanding behaviour of your employeesq. Date 6 nov 2017 time 7.00pm to 8.00pm.

Looking forward for necessary action against this matter else i will be forced towards the consumer court.

I have raised complaint on 12th oct 2017 that internet is not working in my airtel mobile after that i keep calling to know the update and multiple service request has been raised on the same but issues was not resolve and some of the sr was closed also without resolve the problem.

Please refer the below complaints number for your reference.

Sr 80229456 dated 12th oct 2017
Sr 80242863 dated 13th oct 2017 & sr 80280688 dated 16th oct 2017
Sr 80408794 and sr 80408736 dated 20th oct 2017
Sr 80517448 dated 25th oct 2017 and sr 80657940 dated 30th oct 2017
Sr 80829198 dated 5th nov 2017

I have visited number of times to airtel stores also in this regard and raise the concern, he has replace the sim card but the issues is continue i. E. Internet is not working.

I have spoken almost 25 times with customer care executives, nodal officers, appellate authority and 5-6 reminder mails to all airtel complaints handling team from 12th oct to 7th nov 2017. (Attached call details with airtel executives name and time)

Each time they said that it will be rectify within 24 hours but nothing happen because the internet problem is happening due to some technical fault of airtel.

Now after waiting for almost more than one month, i am also not allowing for portability because of 90 days has not passed after shifted in to airtel from vodafone.

If the problem is not able to resolve by the technical team of airtel then let me allow me portability to other service provider because i have shifted to airtel some months back with feedback that airtel is best in terms of service and connectivity but i am getting very bad service from airtel along with very poor response and delay in solution.

My work is getting impacted due to without internet not able to respond on e-mail and not able to access any important apps.

Inspite of giving me compensation for poor service, the bill amount of approx. Inr 2, 000/- is charging by airtel for last month’s. Need immediate reversal of such charges.

Kindly assist us in this regard as earliest.

R k tibrewal
+91-[protected]

I work in Mukandpur, distt- sbs nagar, Punjab. In Mukandpur, Airtel service gets interupted and lost for the duration as long as there is no electricity in the town. And may be power supply related problem. Everyone is facing this problem in the town. Please remove this issue as soon as possible.

I do not activate the internet in my phone samsung. One day i just got the message "thanks for downloading mbiz game from airtel. You have been charged rs 50." another message from 55435 with a unlocking 102751... I don't like playing game and i want my balance back. This is not fair on mbiz and airtel.. It dint ask my permission to download. I want my balance back. I still haven't used your unlocking code...

I have raised complaint about airtel network on 6 october 2017 still my complaint in pending status, finally i have decided for portability airtel to other subscriber i paid extra amount (Rs. 450) to airtel. Airtel has rejected portability request because i have a due payment which has already paid in advance even i have got extra charge in my monthly bills like roaming and international calls which i never called. And they are not going to waived off.

I am totally frustrated with airtel service.
I want to raise my concern on higher level with trai or consumer court i want to sue this company please help in this matter

My airtel no. Is [protected]

This is regarding the salespersons in the airtel store which is located inside ascendas international park, taramani, chennai 600113. Whenever (Almost 7 to 8 times) we visit the stores for any specific service, both (One girl and another guy) behave as if they own bharti airtel and doesnt even respond properly or provide proper service. Worst experience ever!
They dont even ask the customers to wait and they just speak seeing down and not responding properly with an arrogant attitude.
Being inside a huge campus and with it professionals, this type o[censored]nparliamentary behaviour is highly uninviting!

Address of the stores as follows
Airtel relationship center
Address: phase i, ascendas it park, csir road, tharamani, chennai, tamil nadu 600113
Phone:[protected]

Hi sir, . I am change my Airtel sim prepaid to postpaid.I am don't want postpaid.so please cancel the postpaid.I am not ready to pay the bill of postpaid every month .I am very poor stage. I don't no about postpaid.when I am using Internet.suddenly I click one web site.then I apply postpaid.I want to cancel the postpaid. Thanking you.

In my airtel bill for the period: 02-oct-2017 to 01-nov-2017 relationship no: [protected] & airtel mobile no: [protected] it was showing i send international sms to the number:[protected], 7 times. Details below:
02/oct/2017 09:59:[protected]times
03/oct/2017 00:29:[protected]times
04/oct/2017 12:58:[protected]times
05/oct/2017 22:42:[protected]times
06/oct/2017 23:13:[protected]times
02/oct/2017 23:43:[protected]times
02/oct/2017 18:51:[protected]times
But i haven't send any sms to that number and i have no idea about that number. When i checked online the same number found for fraud.

My name is shiva
My mail id is [protected]@gmail.com

I have submitted my electricity bill of 780 of bses yamuna ltd. Through airtel payment bank.

Because it give me a offer of 50 cashback on bill payment of above 500rs. Also this offer printed on back side of electricity bill.

But i didn't get any cashback by airtel payment bank.

Its seems that i have been cheated by this company.

Please take action on it.

I have applied for porting to reliance communication on 31st oct 2017 for transfer my number to airtel. I have duly filled in application for the said matter. And submitted necessary documents, photos etc with airtel store at kalinga chowk at west patel nagar, new delhi. Since then 7 days already passed but porting process not been completed. I have tried to communicate the issue with airtel customer care (198) but they did not resolve the issue. I also contacted with the airtel store, kalinga chowk but they refused provide any assistance to resolve the matter.
In view of facts stated herein above the complaint has been preferred for immediate resolution, since rcom is going to stop providing voice service very soon i badly need to port my number with airtel.