Airtel Complaints & Reviews

Yesterday i was trying to use mobile data from my airtel prepaid no. The data did not get connected even for a second, however, my main balance got deducted from 85rs to 0. Airtel customer care did nothing to resolve the issue after repeated calls, instead stopped responding to me while the customer care person was still online. Extremely bad behaviour from their side.

Sir i transferred money from my sbi account to airtel payments bank account
On 16/10/2017
But it is not transferred but it's debited in sbi account and it's not credited to airtel payments bank account wallet i. E ₹310
Please do something as early possible
I want money for payment please do something. You may think it is small issue but we are the one who lost money
Thank you

I was using vodafone before. I had 399rs plan with unlimited call and 15gb data. Later i got a call from airtel offering me 35gb data, unlimited calls and 100sms daily for 399rs. So i decided to do port for my number. But unfortunately after porting my num to airtel, offer which is said is no more available. I have been provided with 499 rs plan with 5 gb + 20gb (3 months).
Mob num: [protected]

Dear sir,

I am unable to send or receive messages from my airtel number.
I have been facing the issue from the day the number was purchased. I tried to update to sms service center number. Still couldn't get any help.

As i am living in abroad, i am unable to contact the customer care center.
Please provide a solution, on how to get my sim working.

Regards,
Rajeshwari...

I have been using airtel close to 10+ years, but lately experiencing lot of network issues on my 3g connection (After introduction of 4g by airtel). My data doesnt work or connects at extremely low speeds 10kbps or less. This is the case at many locations in hyderabad. I raised a cpmplaint in 1st week of sep 2017 and they asked me to try several settings but didnt help. They even asked me to try another device, but didnt help. Support guy told me that someone will call me back to resolve this.

After waiting for 3 days without any call back, i had to call airtel again only to get questioned if anyone called me or not. They escalated the call and some manager i guess, spoke to me and informed me that he will ensure someone will call me immediately and resolve my issue. Another 4 days passed away, but no one called. When i called again, i was asked to buy a new 4g phone and 4g service. Is airtel intentionally discouraging customers to use 3g through bad service to promote their 4g?

The 3g is so bad that i didnt have an option but to go for a new 4g device. I bought nokia 6. This looks much worse - network suddenly dies quite often. Atleast 3 or 4 times a day when i am using.in reality it might be happening more when my phone is is standby. This is becoming unbearable.

Early last week, someone from airtel tried to reach me, but they couldnt due to their own network issues (When do they realize it is their network because of which they were unable to reach me). I got the message and i called back and got the message that someone will call me soon. No calls for another few days and received one call today and the gentlemen says he was trying to reach me last week to check the status of my complaint. What status??? When i explained him the whole story, he told me that he will appriase his superiors on the issue and they will get in touch with me soon — may be next year?

I have decided to end this relationship (10+ years) soon and move to another service provider.
Highlight is that till now no

I've ported my no. [protected] from postpaid to prepaid and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service.

My airtel number - [protected]

Alternate number – [protected]

Please resolve it as early as possible, i tried to connect customer care more than 5 times and everyone is recommending a different solution, it's very frustrating. I had never experienced such a behaviour from airtel earlier but this time it was terrible.

I am in receipt of bill dated 27/09/17 for the month of sept 2017 for rs. 1061.14.

It has been observed that retention discount of rs 150/- has not been given in the bill resulting in excess billing by rs. 167/-

I wish to advise you that "retention discount" was allowed to me for forever as loyal customer. Now a days we are getting offers from others internet providers at cheaper rate for similar or better package then the discounted rate given to us by you. However we still wish to continue with airtel.

You are therefore requested to issue revised bill under mentioned to me on priority.

Satya pal raj
[protected]

My phone was stolen 3 months ago so my airtel no remain unused for 3months and now I want to use the same number again to resume airtel services as I need this number for some important uses, but it says unactivated.so how do I reactivate it again please do help

I have been using my new delhi airtel number ([protected] for more than 13 years. I did all the payments which was due against the bill. I have traveled to europe for few days with special plan for 649 inr per day. I used this plan for 3 days but my bill was more 16000 inr without any justification airtel side. I never got any call back from airtel even after multiple complaints. And now my number is got suspended for last two months which actually disturbed my whole life. I being getting harrasment visit and pressuring call from retension department to pay forcefully the paymnet for 18649. Even though the fact airtel raised the last month rental to me even my number was suspended by airtel. Multiple times i asked to raise reasonale and actuall bill but their no hearing from airtel customer care and retension. Now airtel is giving me harassment by sending legal notice which is totally unprofessional. I am also approaching towards legal advise. The point here is not about the this small payment but airtel should raise correct and justified bill. Then am ok pay and like to mnp to some other operator. Feedback awaited

Your payment of rs. 199.00 on 17-oct-2017
Transaction reference
[protected]
Dear sir,

I have recharged my airtel no ([protected]) today and the recharge was not done to my number, but the money has been withdrawn from my account. I will be thankful, if you can track my reference number.

Thank you,

With warm regards,

Dr. Jagan mohan

I am able to get calls and receive call but cannot your internet on my mobile when i am at my home. Which is on the fourth floor and top floor.. When i go to the basement and other places i am able to access. So please rectify my issue. Both my wife and myself face the same issue both o[censored]s use airtel network. This is heart of the city like bangalore

Sir i recharged my airtel mobile no and then from airtel app i use family share to share data with family member, and my whole data is transferred to family member and not i am not able to use that data. And they are saying that you transferred data buy i share it, but share and transfer have differenc.
They don't provide any guidance about family share process to consumer on their application before shearing.
Last time i also use this family share that time me and my family member both are in condition to use that data but this time we don't.
There is huge difference between transfer and share
Transfer means you are giving someone whole authority but in share you also have authority on that product and you can use it when you need it. And in airtel app they says family share it means me and my family both can use that internet data which i shared with them.

So i just want resolution of this matter and want my internet data which i shared with full rights.

Airtel has the worst internet connection... Before 5 days i have recharged my airtel number with 399 offer but it seems to be working more slower than 3g speed i called cx care and they are telling the problem is from side.. I have checked all the things but it not works... Before that i was using jio there was no problem in that network.. Now it seems jio has the best internet not the airtel... Airtel just says but jio proves it.. Very dissapointed with this company i am using airtek from last 6 years not expected this...

I tried recharging my prepaid no.91*****107 through airtel website on 29 September for Rs.998 but the transaction failed and money was deducted immediately from my account. Even after 14 days my money has not been refunded.

Sir this is my airtel money A/c no. [protected]. I Recharge this Jio number [protected]. Amount is 399. Amount was debited from my A/c on[protected]. Tn I'd is [protected]. But customer not received money. So please refund my money to my account.

My airtel number alloted to someone else
I have been using my mobile number [[protected]] for past 7-8 years. I recently was out of station and changed my location. When i inserted the sim it showed inactive, although i use to recharge it regularly and make a call from this number. I came to know my number is allocated to some one else. My point is how come in this much short duration you can allocate my number to some one else? This...

Dear team,
I visited airtel store at agra sanjay palace on 6th oct.17 for getting my number port to airtel that day itself they got my number linked to and charged 19 rupees for number portability but today its 16 and till date the number has not been ported from docomo to airtel so today again i visited the store in order to resolve my issue so the representative over there told me that all the docomo and reliance numbers are not getting ported they are gettinhg cancelled so in order to get your number ported to airtel you first have to get it ported to post-paid and then after 6months get it to prepaid. Is this the customer service you people are giving to customers?? When i am asking for prepaid connection then why they are providing me post paid. Why?? Really very very disappointing. You people are just doing marketing and playing with customers money in order to generate profit through post paid connection. If this will remain the same i will never recommend anyone to use airtel. I thought o[censored]sing airtel but now i hate it. Digusting. Negative rating for your service. Will definitely write the same on your official website so that everyone should know how much games are being played by the company.

Date of incident : 16/10/2017please note that i have first recharged my airtel prepaid mobile [protected] with rs 399for 3grecharge data pack. Amount got deducted from my sbi account (I used paytm). But i did not get a confirmation that the recharge has been successfully done and page was not geeting loaded. I waited for 15 minutes. Then i tried again doing same recharge, it got successfully recharged and i got confirmation also for the same. After few seconds the first recharge has also got confirmed. Now my concern is that both the recharge are for data pack. Please if you could refund the second recharge of rs 399or you could do the talk time recharge of rs 399. It would be really very appreciable. Your customer support number is always busy, and when i spoke to customer representative he said we cannot refund or convert to talk time. So i am writing you this mail. Thanking you in an anticipation. Regards, tripti yadav

On 6th of October2017 I lost my mobile along with sim. You are by requested to kindly block my mobile number [protected] and confirm this block to my present mobile no is [protected]

Sir my mobile no is [protected] and it is in my name. I have taken this connection with my aadhar number. But by mistake service provider fix the name as pankaj kumar in place of rakesh kumar as aadhar card with dob and father name is showing correct but only name change. Airtel service provider is not solving my problem kindly correct the connection in my name so that i can sweep for my new sim.