Airtel Complaints & Reviews

Date of incident: 6.10.2017
Client number: [protected]
Accident: it was friday morning around 10 am, handset was placed at the slab and was at charging. When i tried to unplugg the phone charger, the accident took place. Charging adaptor was in the socket and was jammed, i tried to unplugged the apple iphone 7 adaptor from socket, as soon i unlplugged the adatpor, phone accidently fell down towards the floor on the marble brick. When i picked the phone, i saw that screen is damanged.

Resolution: kindly repair the phone as everyone knows that insurance is purchased for the mishappenings in future.

I have been shifted to chennai from bangalore on 15th sep 2017. Have initiated the number porting request on 19th sep 2017. I have given request for my and my wife number. They said within 4 to 7 days it will be ported to chennai circle. That was surprise for me, as the porting happened within half an hour at bangalore couple of years back. They said some process change, i waited after 4 days my number got ported. But till now my wife number is not ported. Around one month, i am chasing around. I went to airtel center multiple times, called 121 multiple times. I got very very poor response. I have been their customer for 7 years now. I am highly frustrated the way they handle their customers.

I am suffering from this issue from the last 40 days. No customer care support is there. Every time executive said to transfer my call to senior and then everytime (More than 20 times) my call disconnected.

I have also generated the request: case id is 822037

At the time of opening the wallet i have entered the name abhishek t and dob 1-1-1990 as there was no verification required.
I don't have any document having name abhishek t as my name is abhishek tripathi so i am having the documents named abhishek tripathi and dob[protected].
I have also visited airtel store to convert it to saving account but unfortunately it fails as they were adding 100 rs and then 10 rs. But there are already 19998 rs.in my account so it's more than wallet limit of rs 20000. It's giving error of exceeded amount. So not able to convert it to saving account however the wallet is linked with aadhar card

My mother has been using airtel prepaid services since 2 years. Though there were network service issues earlier but recently i found out that the company had activated some vas called playbox which totally no one has any idea of and has been deducting rs. 35 every 7 days for like 2 months already. When i tried contacting the customer care service number 121 a lady picked up who told me in a decent tone that she can't refund the money but can only stop the services and then she directed the call to an authority. I thought that was fair enough and i talked to the authority whose voice was not even properly audible in the beginning. I explained the problem but the person said he could only refund the last amount deducted. I said those services were never activated though the concerned number but the company itself has done the activation then he started talking rudely claiming that in future no such claims will be entertained. I asked him to tell me the procedure how it was done since i had no idea and had neither enquired about that vas nor had i ever visited the site also i said i feel like being looted. There again he talked rudely saying you have done it you might know it better. Still i held on to my calm and said its your service so you should have better idea. He was not even able to provide any proof to his claims and hung up on me rudely.
I know i am not getting my money back now but atleast wanted to share thise horrible experience i had to share for the first time through any telecom company in india. If you have a recorded version of your customer com[plaints then please listen to it and teach some ethics on how to decently talk to custemers. The lady who picked up was fine but the authority was unbearably rude.
The refernce id to the call is cbdov[protected] on 11-oct-2017 at 21:11 hrs.
P. S.- you should have a system of follow up or feedback for customer call satisfaction. Also if you ever find that person then please convey him that regarding his warning about future complaints, i am going to discontinue using airtel services for good and also going to warn others against it who i had earlier suggested to join your services.

I am continuously asking regarding my complaint lodged on 16th aug for poor signal strength. Same topic discussed in july mid also.
Reply to both was our network team will update you but when is a big question mark??
These guys are charging regularly for data and voice call and we are not able to use the basic function of calling because of poor network ability.

My postpaid sim not working signals are not came yet. I visited 3 times in airtel outlet sector 14 gurgaon. They were provided me the new sim but after spend few hours when i again went to shop they checked my status it was mentioned no is still active and also i bought 2 new sim but the same issue happened signal never came yet. Is this type of services you are provided to me so, i m sorry i switch it to vodafone. Now airtel services never grown up. My postpaid no is [protected]
Alternate no is [protected]

Inb/[protected]/citrus payment solutions p on[protected].

As per the above transaction my mobile is recharged for rs 600/- and the same was deducted from my bank account.
But it was not credited into my mobile balance. As per airtel customers care no transaction was done for the above said amount and asked to contact 3rd party service provider.

Please resolve the same as early as possible either by crediting the amount into bank account or mobile balance.

Please can anybody help how to convert from 4g to 3g of Airtel sim. I have never opted for a 4g sim but now the portable sim is a 4g sim and it doesn't show any details on my 3g phone. In fact it didn't support 4g sim. Kindly revert me back the procedure for me to convert back to 3g. my E-mail - skpadhi.[protected]@gmail.com
Mob - [protected]

Dear service team,

Hi, this is mr. Pushkar singh from new delhi having airtel prepaid connection no. +91-[protected]. I lost my mobile today morning., hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Pushkar rana, new delhi [protected]

Yesterday i went to airtel showroom in old bus stand Attur, Salem, Tamilnadu(636102), and I was asked to pay 50 Rs For linking aadhar to my number. U guys Airtel call it as free in your site and you charge on the store.While every other network doing it for free.

Refer txn id no [protected]dtd 10/10, not activated till. And a sum of rs180/ debited from my main account towards data charges on 11/10. Pl arrange to rectify. Rs seven hundred and ninty nine was debited through airtel wallet on 10/10from my account towards recharging my mobile no[protected]. But it is not activated which gives me lot of mental strain.

Dear sirs,
I am using air-tel prepaid sim my phone no.[protected], yesterday night at about 7 pm (19 hours) i lost my lg-7 phone bearing i. M. E. I number[protected]. Please block my cell no mentioned above i. E. [protected] and issue duplicate sim and do the needful.

My name is t. Madhava rao
Aadhar card no.[protected]
Mail id [protected]@gmail.com

Hello sir i have made one recharge of ₹349 on 03.10.2017, money has debited from the bank amount, i got a success msg but i not getting the benefits. I have made a complaint on this but there is no response. Below i gave the details

Thank you for writing to airtel. Your reference number is pr[protected], we will get back to you in 2 hours. To check the status of your complaint, log on to the need help section on www.airtel.in.

Thank you for using state bank internet banking. Your transaction ref no igaccwpky3 for rs.349.0 on 03-oct-17 10:46

Rs.349.0 recharge successful on [protected]; transid[protected] free music on airtel, http://wynk.in/mu/web free 50% night internet cashback daily. To activate, click http://airtel.in/night

Please refund my money back, already i have requested for postpaid connection so do the needful immediately.

Hi team,
I was provided a sim card for a 4g wify device. Sim number[protected] and mobile number [protected] data plan for which i never received the device on time and neither did i used it. I instructed the sales person that i don't need it anymore. But i am receiving bill for it. Please stop the billing immediately and also note that the bill generated will not be paid.
My mail id is prithwiraj. [protected]@gmail.com on which the bill is coming.

I am airtel user with sim number [protected]. I have subscribed for a pack worth rs 399 under which i get unlimited local+ std calls and 1 gb data per day but when i switch on mobile data my balance gets deducted and there is no deduction from my daily data usage. Due to this, i have lost 25 rs till now. Please see into this matter as i m unable to use the subscribed pack.

My name is sandeep kalwar from nagrakata, japaiguri (West bengal). Since the day airtel have started 4g in our area, the network coverage is very low and sometimes there is no network for the whole day or two. There is always 2 to 3 network bars which never goes up. Phone calls quality is very bad and what to say about internet, we have to use it on edge though i have subscribed a 4g pack of 70 days.

I had recharged my no. For offer of 399 in which it is given that it will give unlimited calls and data 1 gb per for 70 days.. But i recieved only for 28 days.
You are making fool o[censored]s.

I am a very old customer of airtel for about 11 years i have been using this no. I had complained about issues in the extra bill for last 2 months aug and sep. I received a confirmation bill for sep that it has been resolved and that extra amount is waived off. But they are not ready to do similar correctiin in bill for aug. No details provided and supervisor was very rude and when asked details regarding data credited for month of aug previou carry forwarded data and data used in aug he said we don't have the details and you can come and get the details.

Frequently deduct money from my airtel mobile as i am in out of india.

If 1 time rec call then charges 30 rs cut the why you deduct all 95 rs.
This is second time u done.
I am unable to call customer care hence.

Why are you deduct too much money if you want to stop to user my airtel sim card then kindly mail me that.

I am out of india my mobile no. Is +[protected]

Sir, sanjibsanyal53 mobile no [protected] today on line my air tel apps 244 data plans 70 days, but 1month show 7th November till now why, please solve matter .