Airtel Complaints & Reviews

I am not receiving any sms from any network, further i am not getting messages from various banks, irctc, makemytrip etc. This problem started from 11th nov 2013 and i have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and i never get any response. This is really frustrating as i am unable to do online banking at the moment and this is impacting my work big time. My number is [protected], please resolve immediately.

I had recharged with 179 on my number [protected]. The benefit was unlimited local and std calls. I was still getting charged for everything. I called customer care and they told me that i need to recharge with 44 rs roaming pack.
This pack is nowhere to be found and when i asked customer care they responded that they cannot activate this and now even though my plan is activated still getting charged and i have contacted customer care 5-6 times and still no help from them

I am following up with airtel from almost three months and seriously its such a bloody hell of experience. They don't care to understand the problem at all, forgot resolution. All they do is call and make some tom, dick and harry, speak to me and say sorry we are working and will provide an update soon. I moved from other network and got into a trap of having one another number also moved to airtel (On family billing style) and now i have no other way than to cry.

I use airtel karnataka network of number [protected] i have recharged for 549rs for which i am supposed to get 2gb per day but last 2 days when i use only 200 mb i get notification that my data balance is over. When i tried contacting customer care it gives option nly to talk with automated voice which gives no solution for this issue. Please make option to contact some person where we can explain our complaints in detail. If this happens daily what is the purpose o[censored]sing this network. If this issue is not solved i have to port my sim to other user friendly network. Please contact the given number and solbe this iasue as early as possible or i will port sim to other network by this weekend

I applied for a new broadband connection and was supposed to receive a call from the consent team within 24 hours. It has been 4 days now and my application has still not been addressed. Neither is there a way i can track my order, nor there is any way i can reach out to them till the time i get a connection. Unprofessional behavior at it's best. Airtel should realize it's their customers who make them what they are and they are not bigger than their customers. Really disappointed by such poor service.

I have registered an airtel secure claim against my mobile no - [protected] and uploaded all required documents for the same, it being 7 days now but your executive dont know what exactly they needed, every day they are demanding new document or delaying my claim with any other stupid reason.
Your website & apps have full of error, customer cant upload /edit documents/description easily and your executive are not accepting documents through email they are forcing us to upload/change it through website only.
This is a deadlock type situation for me,

Am a postpaid user from airtel. I have ported from vodafone to airtel in 2015-16

At first i got 4g network and using it all of sudden from sept last year i never got 4g all the time i was on 3g.. I compared with other handsets and friend mobile, they getting 4g i was not.

Am using iphone 7 and visited airtel showroom 4 times they changed sim cards but couldn’t fix the problem... I have made complaint on calls center for about 13 times all the time they call back and say something and closed the ticket giving status of other issues but not what ticket was raised for..

It’s been more than a year and am paying 2000 pm to airtel but they couldn’t solve and never tried to help me in getting it solved..

Am getting 4g in my hand set if i used different sim card of airtel or other network like jio.. Etc

I have a complaint on airtel to recheck all the complaints i have made with call center and at showrooms why they couldn’t fix for over an year.

Vamshi ganti
[protected]
Jubilee hills
Hyderabad

I have got my sim changed from postpaid to prepaid but now i am not recieving any call and messages. When i dial *121# its shows error 538, this is my personal number so i cannot change go new number .
Please resolve this problem as soon as possible.

I have change my airtel #[protected] postpaid to prepaid on 28th Sep 2017 and after that i am not able to recharge.
Airtel has become very poor in service which i never faced since years.
instead of many complains airtel customer care is not resolving the issue.

I have replaced my old 3g sim with a new 4g sim this morning, and since then i have observed that many calls are dropping. I have tried many times to reach out the customer support and the call drops as soon as it is connected to a customer service representative.

I have tried a local number, 121 and the airtel's toll free customer care number and the calls are getting dropped. Now i wish i never changed the old 3g sim.

I am attaching a screenshot of the phone calls i made to the customer service. I also see that the company has made no effort to try and call me back despite my multiple attempts to reach out to them. I want the airtel company to take some action in this regard.

Dear all users this is my heart request to all of you please never, never, never invest your valuable money and time in airtel.
Airtel is worlds one of the most down graded service provider like customer care, technical support, network range, internet speed and many more.
Airtel is biggest fraud company in the world.
Airtel is believe in only fake and fraud advertisement.
Airtel customer care executive and spoke persons have only worst attitude, they don't have any respect of customers.

We are not getting the call details and also the bill particulars every month regularly. request you to forward t he same promptly with out fail. with immediate effect you may sen t he Sept 2017 month's report...regards, jayasankar

I have opted for 349 package in the month of may.
Airtel postpaid package details:
349 plan
They promise 25gb initailly /and then 20gb/ now recently with 11 gb data. But when you call customer care and ask they will say only 1 gb data.
Airtel customer care simply tell that there is no such feature for 349 plan only 1 gb is enabled in their system.

Airtel team and management, request you to stand on your ethics and do business.

After knowing that i was cheated by airtel package, i raised complaint in airtel grievance portal as well. They have not resolved my problem and they said now they enabled data. But then after 2 days, when i checked with airtel customer care, they said its only 1 gb enabled. They demanded to pay the bill first otherwise services will be stopped.

Even then billing was wrong. They were just penalising rs 100 every month and just increasing the bill.

After that, i said i only pay the bill for the services which i used not for the false package made by airtel or for the false bills your system generated.
Airtel customer care and billing department not at all listening my complaint or my case. I followed up with them almost for 7 times they just interested to say only 1 thing. That is pay your bill for the false package opted. Unknowingly i paid for 3 months. And when i came to know that data is only 1 gb then, i stopped my payment and registered complaint with airtel grievance in the last week of august 2017.
They stopped their services and blocked my number with them. Request you to do the justice and restore my number back.

Also attached package they were promising now for your reference.

Dear gopal

I have given port request few days before and your person has come to do the formalities for porting the same also gave the new sim and said when my current sim networks goes fully insert this sim, yesterday i have received port sms and also my previous sim network is gone & now when i have inserted new sim that your person has given there is no network in this till now from morning inspite of giving many calls in your call centre there is nothing as such they have done each and every time new person picks the calls and given silly excuse and also silly reasons and solution that sim might be corrupt and i will have to visit my nearest airtel gallery to rectify the same, why should i go and visit airtel gallery it is your work while providing the sim you should be careful, how come the sim will get corrupt for no reason.

Is the way you give service to your customers, we have opt for airtel because we thought it is good in there services, but i don’t think so you guys really do care for customers service, don’t make us feel that by choosing airtel network we have made mistake

I want my network to get started in next 1 hour without any reasons and excuses

Warm regards,
Sudesh s mishra
Contact no :- [protected], [protected]

Bill for rs 1177.92 due on 11th oct was paid through debit card no [protected] linked to account no [protected] with union bank of india on 9-10-17 with rs 1180. I received message transaction declined by bank ref txn i’d 743117. I paid through net banking of the same account. My ac debited twice one for debit card other through net banking.

I have brought a airtel mobile postpaid connection.. Aftre activating the mobile i realized that airtel has got a way to earn money by activation value added services automatically.
I am receiving a sms saying thank you for activating the value added services.

When i called the customer care. I got a nonsense reply saying that i am requesting for activation or it will download automatic with popup menu

Is it possible to activate the value added services while without activate it?

I feel that this needs t be stoped and govt should take strong action against these people other wise one fine day you will receive a sms saying thank you for choosing airtel under mobile number portability eventhough you have not requested for it.

This mail is regarding the discard of the payment account number [protected]. I had complaint before but nothing has been done. The customer executive did not give response to me. I had visit airtel office 3 times but they fail to help me. This is irritating and my payment account did not opens by my permission. Hence this is a serious issue.. Please take note of this and delete this account completely..

Dear sir/madam, i have made airtel online post paid bill payment on 09 october 2017, money deducted from my hdfc bank. But i got payment failed notification from airtel.
Please check the transaction details:
Hdfc narration: [protected]-citrusairtel
Ref no. :[protected]
Dated: 09 october 2017
Amount : rs.349.00
Transaction failure number from airtel :[protected]
Kindly check and resolve the issue asap.

Thanks
Satham hussain,

I have an airtel prepaid connection number [protected] from bangalore. Whenever i was in roaming i am unable to make calls. When i am in home network i have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now i am in roaming and facing same problem. I am really fedup with this kind of poor services from airtel

I lost some digits of my recharge pin while scratching it, what should I do? this is the serial number: [protected], my mobile number: [protected], B/N: [protected][protected]