Airtel Complaints & Reviews

I was getting messages that my sim will stop working if i do not switch to 4g network so i converted my sim from 3g to 4g from airtel gallery and they charged me 30/- for that. Its been 3 days i am unable to receive any sms on new sim. Tried to contact customer care many times but only recorded messages i am unable to do any online transaction. Airtel worst network and worst customer service.

I submitted porting out from airtel to another network which should happen in 5-7 working days but i got message stating upto 22-oct-2017

i am not happy for the action i need my porting process to be immediate with proper action and i going to lodge a complaint in trai with all details of the process so make it work quickly i need porting process complete as soon as possible

PORTRING CODE - AV565839
thank you

TVVRAMAKUMAR
[protected]@gmail.com

Sir please give me a 50% cash back I have seen in airtel app and recharged but cash back is till not applied

I have taken unlimited plan of “airtel infinity” of rs 649. When i have taken this plan, the customer care representative has not informed me about calling charges related to “helpline numbers” of companies and sms charges related to “sms numbers” of banks etc..

Also it is not mentioned anywhere in airtel website about these “hidden” charges. All over the media and internet airtel advertises as “top telecom” company which offers “best and unlimited” plans for customers.

When i was billed additional charges in current month bill, i came to know about this “cheating” by airtel after talking to customer care representative today.

God only knows how many other telecom companies are also doing the “same cheating” with “hidden charges for unlimited plans” and there is “no transparency” in pricing of plans by companies.

These so called “special numbers” for which “calls” and “sms” are chargeable must be communicated to “all customers while selling the plan” and “mentioned clearly” on their website.

Also airtel must clearly mention the charges to customers. It is “not just ok” to say they are chargeable, they must also “mention the amounts and duration (In case of calls) clearly”.

I was charged “rs 3 for 1 minute” for calling helpline number of “eureka forbes”. I was charged “rs 3 for 1 sms” for sending sms to hsbc helpline number.

I am “ok to pay” for above “call and sms” charges for special numbers if they are “communicated clearly upfront”.

If the “management” of airtel does not know about this issue they must “introspect & adapt” and “pay attention to details” in operating the company properly, especially when it deals with “money”.

On one hand companies crib about “competition” and “beg government” for “funding and relaxation of polices/rules” and on other hand they “cheat” customers" with “opaque pricing intentionally”.

I am a customer of airtel for more than a decade and hope that they will fix the issues and “truly transform” into “number 1 telecom company” with “best services & customer satisfaction” in india.

Thanks for your time & patience.

https://www.airtel.in/myplan-infinity

Sir,

I have charged rs. 105 in the bill dated 1st september, 2017 and rs.175 in the bill dated 1st october, 2017 for the videoparlor service, which i never ever subscribed or used on my mobile no.[protected].

I checked online and found the above service active, i immediately deactivate the service and file a complaint for the refund of rs. 280 + taxes.

But they have replied me with a ready made reply that "we have gone through your account and found that vas service is active on your number"

Kindly help me to get the refund of my hard earned money rs.280 immediately and oblige.

Thanking you.

Masood kashif

2429, tilak bazar, khari baoli,
Delhi - 110006. (India)
Mobile : + 91 [protected] & + 91 [protected].

I switched over to airtel, a month back when it came up with the famous 399 pack for prepaid phones, what made me to port was the true 4g speed that i experienced on my father's phone.in the beginning the speed was satisfactory, but now it has come to speeds slower than 3g, earlier i used to go for bsnl 3g on my other sim, they're slow but atleast they provide speeds upto 1 mbps (Sometimes even faster) in the morning hours but airtel is even more pathetic, it feels as if they have installed speed barriers. The average speed is somewhere around 100 kbps, also now the validity of 399 pack has been reduced, given the speed that was provided earlier i was ready to go for it but now i wonder. However airtel went for a remarkable market strategy to compete with jio, but you know what, cheap strategies don't last long.

1-Your applicant uses a 4-G dongle of Airtel.
2- Airtel company is providing only 35 days validity and 2-GB data in 35 days as obvious from the Airtel website.
Please made available detail in regard to aforementioned mobile number [protected]of Airtel company.

Hello,
The problem regarding which im complaining is a very common one among the airtel postpaid users - overbill.
I had registered for the infinity 499 plan and i have been using the same since 5months. Since the last two months i am getting a total bill amount of 700 rupees while the amount i am supposed to pay is 588.82 rupees (Inclusive of 18% gst) fyi - i have not activated any other chargeable services. The customer care person told that he doesnt know why this is taking place. This is ridiculous!
Please take note of this complaint seriously as this company is cheating their own customers by overbilling.

I have converted my SIM from 3G to 4G. My sim was activated but not restored my SMS facility. I visited the same otlet in Vizag where I have taken the 4G SIM. In their records it was found that SMS is inactive. Already 4 days complted. Kindly restore the SMS facility. My mobile number is [protected].

Dear sir,
I am using airtel since 2016, my mobile no is [protected], my mobile is 3g from beginning i m using the no, and i have recharge always 3g service and the full network show in mobile but whenever we are using net always slow worst as not 2g we can say 0g.
I requested u to kindly look after it we are paying for it not getting proper network.

My number [protected]. I am on international roaming currently. I get my number recharged with international packs 647 but still my balance is deducted. My calls are not free. I am not getting Internet nor free incoming. What is the appropriate recharge amount? And please sort this out immediately.

Hi,
I have paid inr 399 for 70 days (On 07-sep-2017) plan for my mobile [protected] but the plan got discontinued after 28 days. I have tried to call 121 but there is no one picking up from customer care. I was so frustrated, as i was not able to make any business call and not even accessing 4g, so i had decided to port out and choose a new operator. Now airtel has called me at least 10 times asking for the port out reason but not yet approved.
It's becoming very annoying and lost trust on airtel.

Need assistance.

Thanks,
Subhasis

I'm a customer to you from last ten years. You are not given offers to existing customers so iam sent port.1st october from [protected] i received call he offers me 84gb 84days with unlimited std and local calls for the recharge of rs 399/-. I am satisfied with that offer then i am transferred the amount from airtel bank. Now they will not activate that offer. Kindly check the phone conservation with me. Activate the promise offer at an early date. Wait for your reply.

Sir,
I am airtel customer for more than 10 yrs.I recently ported my second sim also to airtel.But after porting outgoing calls are barred. I called customer care several times, and also I went to the airtel office several times.Both of them didnt able to rectify the problem and both are blaming each other.Worse customer service....

I have purchage a new conection of digitatv online but your engineer could not be povide my bill receipt.

after my email coplints(reference no [protected]) he could provide me a fake bill.
so please solve it otherwise i take a help by consumer forum.
regard indrajeet
[protected]
costomer id [protected]

Actually from past few days when we are watching tv 📺 immediately in between there is a message appearing on the screen telling viewing card is not inserted properly and there is a disconnection occurring it is causing a lot of distraction and disturbance to us could you tell why we are facing this problem so actually we don't want to remove the viewing card as it may cause some problem if we don't remove it properly

4g lte internet speed is very very slow. Even airtel 4g speed is not even matching with 2g speed of other network.. Day by day airtel network getting worst, i have given complaint earlier also and without any action taken i got message that problem has been resolved... Slowest internet speed among all network.. I am using this airtel from last 5 years but now i have to think about other network..

I tried to swap my 3g sim to 4g by sending sms to 121, but accidentally sent wrong sim number. (Sent 19 digit no. Instead of 20), and then confirmed the submission as i didn't notice the mistake. Still i got sms saying that sim will be activated shortly, but i doubt it will - as i have sent incorrect no.
Now i am hoping the system will detect wrong number and cancel my request. But i haven't got any reply after that and my old sim is still working (Been 10 hours).
I even tried to cancel it myself by sending nsim to 51619, but that request is still pending too..
What should i do

Dear sir,

I am using my airtel no. From 10 years ago, i have not recharged my no. For a while then it shows out of service
Please help me
Its very important no. For me
I have given this no. To all my clients
So help me to recover my phone no. Because i cant do hework without my airtel no.
My airtel number is [protected] and sir please help me to get my no. Very soon.
Thanks,
Rajendra singh

I have ported out from bsnl to airtel to have 4g services 4 months back. Since then i am trying to get 4g services. I have tried number of times to get complaint lodged over 121 service. I could not get operator through options available in the service. Fortunately i got operator and informed to give message mo to 54325. It is saying keyword not available. I tried 4g to 121. It says 3g is already activated.
It is completely deceiving public by saying 4g services and providing only 3g services.