Airtel Complaints & Reviews

Sir/mam,
This is regarding a scam which airtel india is running through airtel secure plan where they have tie up with oneassist insurance company. I was paying 79 rs monthly to secure my iphone 6s 64gb handset from any accidental/liquid damage. On 26th september, 2017 my phone had got liquid damage and i raised the claim but they say it has been rejected due to improper handling. What is improper handling? I did not deliberately put it in water. They are just mincing money and looting us. Please read all the reviews on internet about this plan and oneassist. Not a single claim done by them.

To airtel india,
I am writing this post in my utmost frustration. I am using postpaid plan of airtel and everytime i put a port out message i get a convincing call from airtel saying they will arrange a call from network team, since last 4month i am listening this lines. Finally day before yesterday i receive a call from your network team stating ma’am you will receive another call from our network team. I don’t understand why these guys send 10 days prior reminder to your customers for their bill payment, but they can’t provide a proper service to customer. Why should we pay airtel on time when we don’t get those service which we are offered. I still have 30gb of internet in my airtel account, because i am unable to use those data because of no internet. I keep complaining about i don’t get internet symbol in my phone that means my internet is not working which is again not taken serious. Though i use any other network that is working perfectly fine in my phone. Third class service from you airtel. Airtel is taking money of their customers without providing service which they have to offer. There is no point of marketing so much about your service when they can’t manage customers. The most pathetic service of all the network is airtel.

I recharged my mobile ([protected]) with 399 on oct 4th 2017. But i got 349 package.
What kind of fraud airtel is doing to it's customers. Who took my 50 rs.
Apart from that if i am not eligible for 399 i should fail message.
Airtel either give me 399 package of give back my 399 rs.

Also i complained on this site (http://www.airtel.in/forme/home/needhelp/) two time since oct 4th but they don't even care to give me a reference id nor any customer executive gave call to me.

https://www.consumercomplaints.in/airtel-prepaid-mobile-wrong-recharge-fraud-c17...⇄

Hi team,

I have been charged for rs.5/- to send an international sms at[protected] on 14th august, however i have checked and can confirm that i have not sent any such sms.

Bill dated - 5th aug till 4th sept

Relationship number - [protected]

I tried to get an idea by calling customer care but could not get a satisfactory reply.

Please help me solve this at the earliest.

I recharged my mobile ([protected]) with 399 on oct 4th 2017. But i got 349 package.
What kind of fraud airtel is doing to it's customers. Who took my 50 rs.
Apart from that if i am not eligible for 399 i should fail message.
Airtel either give me 399 package of give back my 399 rs.

Also i complained on this site (http://www.airtel.in/forme/home/needhelp/) two time since oct 4th but they don't even care to give me a reference id nor any customer executive gave call to me.

I m not satisfied with the resolution of your customer care (Ritika). She does not resolve my query at the real time she answered me that (Jo marzi kro) and dont gave any resolution and disconnect the call. My internet is very slow down she gave me the answer that is your phone problem. Why with airtel no not with the other operator. On my airtel no [protected] internet will apear emergency. Why??? With vodafone i use the 3g speed apprx 2mbps but with airtel 3g it shows no network available or very slow speed. Resolve my problem and give feedback to ritika (Customer care executive)

I am a consumer of airtel post paid mobile number [protected] and i am residing at b-4 nizamuddin east, new delhi, for the last 6 months i am unable to get any phone incoming or out going call from my residence. This is basically due to the poor signal at my area, i would like to know if the airtel is charging for the rental and other charges, is it the responsibility of the airtel to provide us un-interrupted service.

You are requested to look in to the matter urgently to get the services

Nila mehta

I'm s stalin sathya sunder. I'm using the data pack of 349 for 3g internet on my phone number +[protected], but i hardly ever get 3g internet. This is the second time this is happening with this data pack. Not recently did i take airtel hotspot on number +91 [protected] where they gave me a postpaid connection without asking whether i wanted a prepaid or postpaid connection. To top it the connection was disconnected due to a failed address verification and i have to go back to the customer care center to further attend to this.in total including the wireless hotspot, data connection and data pack on my sim i have paid three thousand (3000) rupees and i'm finally sitting without internet at home. This is the stupidest thing that can happen. Earlier i had to port my number from airtel to vodafone after being on airtel as a regular customer for 4 years as no body cared to address my grievances. Now i'm repeating it for the number [protected] by porting it to vodafone.

Now finally after getting a new connection for the number [protected], there is no 4g connection at my house. When i complained regarding this to the 4g arc center at indiranagar 100 feet road, they did not bother to help me inspite of going multiple number of times. Inspite of making multiple calls to their open network number 12118 multiple times there was no resolution of my problem.

Now finally i have asked them to disable the connection at least which they are not doing and trying to make me bleed money by keeping the connection active.

Hello sir, i am prabhu, using airtel service for last 11 years, while activating sim i have given my driving license as a proof and many times i received call from airtel regarding confirmation of my address in last 11 years. Now i went for linking aadhaar in sivanandapuram, coimbatore office they are lethargic inform that you mobile number us in other name, we can't link. They are not properly replying being 11 year customer they are not came forward for finding out the issue. My mobile number-[protected]

We have requested for sim swap for my existing postpaid airtel sim on 25.09.2017. Sim activation is not yet done and still they are unable to trace the issue. The airtel people are making time pass saying that it's a technical issue and still resolving under process. After a too many long discussions and escalations, now they have given another sim with pending activation yet.

Dear Sir,

I have the bill amount after talking with the Airtel Executive, Mr. Mayur Patel[protected]. Nut I have received calls for payment. The sim card has been deactivated without my concern. The executives are talking in a very third class manner. Request you to draw your attention. Thank you.

Yesterday i had message from airtel about special recharge of rs 399. I first tried it doing with paytm but first two time the transaction was unsuccessful and message came that operator didnot responded.in afternoon i went to airtel store but they said that wait for some time as there was no network in airtel. After waiting for long time i thought to try once again in paytm, but it was showing "processing" and the time was 5:38. I waited till 6:10 than i thought to do it at the store only, as i already got unsuccessful transaction twice. And airtel store was going to close at 7:30.
In paytm they didn't gave me option to cancel transaction immediately as there was instruction written that you can cancel transaction after 2 hours.

If i waited for paytm than the airtel store might get close and i didn't get offer again next day.

I did the transaction at store around 6:15. I had a message of successful transaction. After that i thought that once i have done the transaction than airtel won't accept my payment for the same offer from paytm but i got message at 6:51 of successful transaction again.

Now, i request to get my money back or carry forward the scheme after 70 days for more 70 days (70+70= 140).

I got my upgraded airtel dth android setup box on july 7th 2017, after a customer care guy called and told me about the advantages of having an android setup box, which actually iam not getting, rather was very happy with the previous hd+ setup box.
Now, today its 6th october 2017, 3 months from the purchase of my android setup box, and its not working. When i called the customer care, my call got transferred to the senior supervisor gagan deep kaur (Punjab), who states that, only a repaired setup box will be replaced wherein i demanded for a new one.
Iam totally not satisfied with the setup box, but had to continue with the android setup box, as i paid 5, 500/- for a year, and they said that they cant either refund the money, nor change it to the previous hd+ setup box connection. Now, that iam continuing on android setup box, which is giving me hell lot of problems, when asked for a new setup box, they want to charge me 500/- + 150/- (Installation charges). Now what if the new box doesnt work after 3 months, will i have to pay another 500/- + 150 (Installation charges), will this continue.
Its not the matter of 500/- its the matter of the service they are providing and trying to make money out of this.
Such a shame on airtel, which rather than serving the customer, they are trying to make money out of it.
3 months old setup box, you expect me to pay 500/-, another 3 months gone, another 500/-, does this continue.
Now, i dont have my connection at all, not viewing my television
I spoke to the senior supervisor, whoz incompetent to solve the problem, rather tells me to talk properly, trying to divert the topic rather than to solve the issue.
Hope airtel will look into this issue seriously.

Joel
[protected]

Airtel network is pathetic in delhi ncr since last 2-3 months. I believe, airtel is offering rollover data and company network is not capable of handling so much traffic. Airtel network equipment are old enough as much as 10 years and due to competition, it is not able to manage high demand of data. Airtel customer team is just buying time of saying that this network issue will resolve in 4-5 days. Even i have made many complaints in last 3 months however airtel is not able to close the complaint and it is still open and they are not able to resolve the complaint.

Dear sir/madam

i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls of 2 month for my airtel prepaid no.[protected], on my email id mentioned above.
thanking you

regards

banti mishra

Dear sr or madam i required my 3 moths call history for my important number so i requst you please send me my email [protected]@gmail.com my no is [protected] please send me quickly my call details i am your most thankful my address is anchar soura srinagar p.o nowshera p.s soura srinagar thank you

Ours is corporate rrvunl rajasthan postpaid mobile nos. We have ported from bsnl to airtel (4g) plan in march 2017. Since porting no/poor signal is receiving at stps plant and colony area suratgarh, dist. Sriganganagar, rajasthan. Even we cant communicate each other due to no signal and company is claiming tariff of 4g.
Complaints have been lodged many times but no improvement is seen. Kindly arrange to solve our problem so that we can communicate each other for smooth working of our plant.

My mobile number is [protected], i'm having problem for receiving sms from other network and from banking for 12 days, i have complaint several times, first time they are not register complaint and give 24 hrs to solve after that they register a complaint number as clsms[protected] for 72 hrs clsms[protected] for next 72 hrs clsms[protected] for next 24 hrs but the problem still exist. Every time they told the problem will be solved and give the time and complaint number. For 12 days i having problem for bank transaction because of receiving otp and some time received the message from bank and airtel mobile but problem with contacting my friends relatives. Every time they told the problem will solved in within the given hours but they are not solved, i have attached the messages they sent to me, i need to complaint again and again. I want to solve this problem soon..

Suddenly on 5th october, 2017 the airtel sim on my phone stopped working. Initially thought it might be a phone problem. Restarted phone several times, changed sim slot, tried it in another phone, tried stopping other services like wifi. All of no use.
All this without any intimation from airtel. I was about to receive important calls and messages on this number. Lost peace of mind due to this carelesness.

I would like signals on my phone be restored as soon as possible, and additionally they need to compensate for loss of peace of mind, and loss of opportunity due to missed communication during the period.

Dear all,

I having an airtel mobile post paid connection no. [protected].
Yesterday i received my bill and airtel charged unnecessary additional charges of rs.134 + 18% service tax in this bill in the name of value added services whereas i never used or purchased any value added services from airtel.
They also don't have any record of these charges. I request them for reverse the charges but they are not reversing the same charges.
I request you kindly take proper action and revert me on priority basis.

Thanks & regards
Ajay kumar jain
Mobile : [protected]