Airtel Complaints & Reviews

I applied for an airtel broadband connection.

I asked the representative amit to check if my office will be able to accommodate the connection with respect to the wiring. I gave a cheque of inr. 1000 as deposit.

Unfortunately, it could not be installed.

This was in april 2017. We are in october 2017.

I called them plenty of times, e-mailed them. I was promised the refund in september 2017 first week, but yet no refund credited to my account.

I only get e-mails stating we are looking into the matter.

Below is my subject matter and accoun number:

[|bal|ref52432264|] broadband refund claim - account no. [protected]

Kindly help

Hello there, i recharged my airtel number by using airtel payment app for 244rs to my number [protected]. It was clearly mentioned that i will get 50% of[censored]pto 75rs. But i didn't get any cashback even after waiting for 5 days

Since around 2 weeks now we are experiencing heavy network issues with airtel.in our area everyone using airtel is experiencing the same issue.in spite of number of complaints and follow-ups we are not getting any satisfactory reply. Neither there is any resolution to the issue. Phone does not work at all in the area undri and nearby in pune. Airtel claims to have best network but sorry to say that its not true and also we are experiencing very bad customer service. We have no idea by when will this get fixed. We all are now thinking on porting out which seems to be a better solution here.

My number is [protected].

Since last 2 months i am not able to send message (Sms) from my airtel prepaid mobile. I made complaint about the everywhere, even at airtel relationship center, customer care... But everybody failed.. They all saying we are working on the issue, but they are not able to solve the problem.

Now i came to know about a new problem, i am not to recharge my airtel account number...
Why this company doing this, i thought this is a big company which takes care about the customers. But now my openion is "airtel is for very bad service only"

Please solve my problem.

I reside abroad and use my airtel number whenever i visit india and also all my otp's are connected to this number. I always manage to top up and keep adequate balance and use it occasionally to sms anybody back in india so as to keep the service going but still i noticed that the number has been temporarily disconnected. Please activate my number at the soonest.

Hi sir,
By mistake we recharged a wrong number twice and within 5 mins we intimated same to airtel and paytm but they are helpless and complaining on each other though bank huge amount transactions get cancelled with quick initimation but a recharge company or online application cant assist in this case. We also tried calling the recharged mobile number [protected] in a seconds span but it is giving "out of coverage' we are totally helpless also requested near by airtel store to trace unknown number to contact or cancel the transaction no one are helping us.
Hence raising a request with you to help us in cancelling and refunding the recharge amount to our payment bank or paytm account

Sir my village is in rural area that is 10km from dharmasthala. But in our location there are more than 5000 population there is one temple and school.

The exact problem is we are completely suffering from proper indoor and outdoor 2g and 3g coverage. I'm complaining about the issue since last 1 year.

The village people including me used to recharge 399 just for calling purposes because of improper data coverage we cannot use even a single data package.

Airtel executives calls me and giving useless answers like the village is situated far away from the city so we cannot upgrade the network.

I have reported with airtel nodal team and also with airtel appellate authority but still the problem is pending

With regards
Shubhith kumar

With regards

Shubhith kumar

I am using air tell net pack 399 on my gsm sim since long for excellent service among the other service providers. But i am suffering intermittent net connection & could not run the simple application like whats up in my area. Kindly advice whether you are going to improve your connectivity or i should use portability service to other service providers like vodafone net pack which is performing well at rawatbhata.

Thanks hoping for positive solution
Pre paid number -[protected]

Dear sir, i was vodafone customer till aug-17.
In aug-17 end i got call from some airtel office and they informed me about the airtel plan of 399. They informed that you will get 24 gb (4g) internet and unlimited calls. I got impressed and desided for mnp.
After mnp i used 4g internet for almost 4 days and then internet was not working properly. I thought it might be due to network issue. Today when i called customer care in airtel, first they informed me that you will get 4 gb + 20 gb internet from 5th oct-17 onwards, and when i asked them for cary forward my last moths 20 gb balanced they denied. Not only that when i asked to talk with they manager she simply replied me that this number is not airtel, you can visit nearest airtel store.
Just beside my shop the is airtel store (In katargam, surat, 395004). I explained the story and he rudely said you contact the person who called you for mnp for your lost 20 gb last month data pack. We cant do anything.
Its one month passed and i dont have that number who called me. How can i contact him?
My only request to airtel was to carry forward my lost 20 gb internet data whit i didn't used due to their mistake.
My airtel no. Is [protected].
Hope for the positive response.

I've applied for mnp from tata indicom (Docomo) prepaid number [protected] to airtel prepaid. Both circle are same: rajasthan (Bikaner) on 20 sept, 2017.

My old sim card is deactivated after 2-3 days. But the new sim card i received from your shop, is not activated. Even that new sim card is activated with another mobile number: [protected]

I've called so many times, your customer care, the shop, airtel twiiter account and so many airtel guys, but no one is helping me out.

So, this is my final warning to you, either do resolve the issue and port my number to airtel on the given sim card (Or provide a new sim), or i've to go to consumer court. Also, if its not resolved, i'll mnp all other my airtel number to some other network, and will disconnect the airtel digital tv also.

I am sharing you some details for your reference:

1. Number to port: [protected] (Docomo to airtel)
2. Given upc: tr176633
3. Date of request: 20/09/2017 7:37 pm
4. Sim deactivated by tata: 25-sep-2017 at 22:03pm.
5. Information provided by tata docomo:

Port out ref: pmcs [protected]
Port in ref: pmcs [protected]

6. New sim card given to me:

Sim no.:[protected]u
Imsi no. [protected]
Number activated on this sim: [protected]

7. Shop / retailer: krishna point, mukta prasad, bikaner, rajasthan

Please resolve this by tomorrow (4 oct, 2017) or i have to take the other actions.

Good morning
I have got recharged my airtel no. [protected] with rs. 149 which provides my number with 28gb data (1gb/per day) + unlimited local and std calls.
I have not received the data as per the recharge. I have been provided with only 300mb only.
Therefore, i request the team to please review the details. And provide me with the data as mentioned or i need to take the issue furthur to mr. Gopal vittal (Ceo airtel).

Thank you
Vaibhav bhasin

This is to bring to your notice about the serious concern and issue been faced by me as a "corporate customer" from 02/09/2017 i. E from past 25 days regarding the blocked debit transactions on my airtel payments bank. Complaint referance number : 719678

Attached below are the series of follow up mails from past 25 days with the customer care executives and senior executives like mr jai, mr jaisalram and mr. Senthilram, but everytime only fake commitment and promises been made that the query will be resolved in 48 hrs.

I dont know when that 48 hrs duration will get over right from 02 september 2017.

Moreover what is more annoying and irritating was the fact that the back end verification team is so stupid and illogical that they have found my documents mismatching in the aadhar card just because for a lame excuse that initials are expanded in aadhar card.

This is the pathetic condition of the back end team that is working for customer verification dont even have basic idea that aadhar card doesnt contain initials and obviously last name is mandatory.

My name in documents is v. Vignesh
In aadhar cars it is : vignesh vinayagam (Where the initial v is expanded)

Even though been submitting the self attested photocopy of aadhar card and the credit card statement, my debit transactions are freezed because of the above mentioned lame reasons.

To avoid these issues and been frustrated by the services i myself went to the nearest airtel store, opened an savings account and got the aadhar and fingerprint verification done successfully and rs 100 were also added to my airtel account.

The same has been mailed to the customer care mail id on 21 st september 2017 but still no response has been provided to me still and my debit transactions is still under freezed state.

Please find below the series of mails i have sent for regular follow up and till now a big zero response.

Been a corporate customer and holding multiple connections in my home network i will make sure in future that no corporate plans are been given a favour in my organisation and i have decided to escalate this issue to the higher level for legal intervention through my organisation because of the pathetic, illogical and unsatisfactory services been provided to me and wasting my time and money from past one month.

Need a urgent acknowledgement of this mail and the resolution of my issue and most importantly the strict action against those senior executives senior executives like mr jai, mr jaisalram and mr. Senthilram who fail to meet the company commitment to provide the resolution in 48 hours which is still counting from 02/09/2017.

This is to bring to your notice about the heights of frustration and irritation that has been caused to me regarding the blocked debit transactions from my airtel money account.
Even after been updating my account to the savings account in the nearby airtel shop along with the proper aadhar card and fingerprint verification i am still getting the mails for documents mismatch and asking me to update to savings account.

This is heights of stupidity being shown by the back end verification team that they are not aware of the things related to the customers.

They don't even have the basic commonsense of verifying the documents.

And even after updating to savings account on 20 th september still they couldn't verify it properly in their database and dropping me a mail again to do the same things.

Been a corporate customers this is really really annoying for having such a bitter experience and services by airtel.

Please to look into this and provide me the solution as there has been so lethargic and ir - responsible replies from the airtel executives and their back end verification team.

I have been going through lot of frustation and humilation as my money amounting to rs 318 is kept struck at the payments bank from past month without any use.

Regards
Vignesh
[protected]

As i have purchased a 399rs 70gb (1gb/d), yesterday my data connection suddenly stopped and still the remaining balance was 300 mb, coustmer service told that the remaining data is added to night services for which i didn't oppted for and today morning also my data stopped and the number 198 said that remaining balance was 100 mb but i didn't used my device from morning onwards, so plz tell me what should i do with this problem..

Hi my number is[protected] which is associated with Airtel . The signal has been stopped suddenly. I am facing issue to call to people now . Can u pls check on this

I am not getting the Airtel signal any more to my number. I have raised a complaint with Airtel company but no response from them .

The signal has been stopped from October 1st.

Dear sir,

Airtel team have installed a pole infront of my house without my permission. Earlier they want to put up a box in my house which i refused. I informed them clearly there should not be any activities infront of my house. During pooja holidays i was not available, they brought some people along with them in a suv and installed a pole. When my neighbour asked they did not give any reply. When i returned today got shocked...

Dear sir
I was trying to pay my landline bill [protected] but unfortunately paid on another no [protected], which has been port into jio network.
I have tried so many time on airtel customer care and also visited your airtel store but none has gave me a positive revert.
Please give me solution i have to pay my landline bill.
Please refund my money to me.
Regards
[protected]

My prepaid airtel sim card was working fine till 1st oct'2017 and stopped working suddenly and not detecting on any phone and no service. I called customer care from my postpaid sim since i can't call from the prepaid sim for 3 times to report the issue and three times they had disconnected in between when i was speaking. Funny and sad thing is third time i told them that last two time support people disconnected the call in between but even then the third support people also. Third support person told the number belongs to delhi circle. I have no clue on this circle since i never travelled delhi to get this sim. I bought this sim in bangalore. I had too much of bad exp with airtel. I lost the trust on airtel service.

My prepaid no: [protected]

Hi I recently got an Airtel Sim with 84 days unlimited calling and net. After working fine for a few days, there is no network signal on my mobile from today. The tower isn't showing at all even after restarting and resetting the sim and network. The affected sim no.is [protected] and my alternate number is [protected].

Please help.

Dear team,

Please be informed that i have initiated for the online refund as the connection is not feasible. Connection initiated on sept 2017 and airtel customer care time confirm that the connection is not feasible in my area (Shenoy nagar). This my doc number 4453710 and account number : [protected].

My hdfc account number : [protected]

Kindly repay my amount 500rs

Note: i paid the initial amount 500rs through cheque and its belongs to same hdfc bank account.

Looking forward to your response

On 20th september 2017 made the airtel post paid payment by using paytm.com.
I lost the amount from paytm but airtel service not received the amount.
Now no one taking responsibility, both side i have raised the complaint.
Airtel complaint reference no. Is : ot[protected]
Paytm transfer id no is :[protected] and attaching the communication details