Airtel Complaints & Reviews

Hi

This is highly irresponsible and unprofessional of airtel to keep customers waiting for more than 2 months to port a number; and when porting is done there is no sim card provided.

No: [protected]
Name: saritha princy

My fiance has requested to port her number from idea to airtel on july 24th 2017 (See attachment porting_request_msg. Jpg) and the process is still not complete till date. After the porting request was made, some representatives called from airtel claiming that they would come and collect the documents at her residence; after which one guy came and collected the documents and provided a sim card the same week. Months passed and we lost hope of getting any response from airtel regarding the porting; and so we threw away the sim which was provided thinking that the porting request is long gone.

On 18th september 2017, another representative called my fiance telling that the porting is still incomplete and that she required the documents for verification a 2nd time (See attachment cc_documents_provided_1st_time. Jpg); which then was provided. When asked why the delay of 2 months, the answer was server issue. I am a server software engineer and i do not understand how a corporate company like airtel can have server issue for two months. Is there no business for the company or what!! Such a lame excuse!

Moving on; two days later a 3rd representative called up and says that she requires the documents again (See attachment cc_documents_provided_2nd_time. Jpg); when asked about the previous submissions she replies that they lost it!!!... I mean seriously; lost two time submission of documents!!

Now that the documents are verified (See attachment documents_verified_msg. Jpg), the idea connection is lost and airtel has not provided a sim card for the new connection. I have been calling airtel to provide a sim card for the past 3 days and all i hear from the customer care is 24 hours or 72 hours each time i call. My fiance requires a sim card asap. She is not able to make or receive any important calls because of this unprofessional-ism.

Today i went to link my airtel number to adhar card in airtel office in atharbanki paradip. But this office in atharbanki was forcing me to pay rs 100 for linking adhar card with airtel mobile number otherwise they will not link. They were telling it is compulsory to deposit money in airtel bank. I told i don't want to open airtel bank. Then they told we will not link. So, kindly take strict action against them and punish them for doing such fraud.

I have 4g plan 399 rs and i m using 4g handset samsung galaxy a9 pro. In 399 rs plan u r giving 4g speed but i have not find 4g network andci m not getting 4g speed.what should i do.pls help me.

Same problem in middle of rajkot city.

From last few months we are facing terrible network issues. Even in home, office or different location.

Network often goes off.
Tried all 2g, 3g and 4g network settings with new 4g sim.

Issue tested with different mobile, different location in city as well as different airtel numbers.

I'm using airtel from last 10 years but now we are porting out.

Airtel has been the most digraceful company i have seen ...for last 2 months have been trying to get connection disconnected...but there is no customer care number working...i bet if anyone can get a customer care number of airtel working...and they just have charged 2 months amount free...this will surely be a big negative marketing for u all - i will surely see negative word of mouth marketing of airtel...

my landline number [protected]...current bill show is 4500...3000 is extra...i aslo asked them to change my plan they didnot...

Airtel — cancel my airtel postpaid connection

I have been using airtel postpaid connection before 7 to 8 months. I requested to cancel my connection in airtel office (Ambawadi, ahmedabad), but it was not canceled and i was receiving bills and i could see that the connection is still in active state. I raised a complaint about this on 29 of sep 2017, to the airtel online complaint but nobody attended the complaint. I kindly request you to cancel my airtel postpaid connection immediately & give reverse credit to my account which i not used the number.

Please help me out in this regards. It has been very surprising for me to receive bill for disconnected & unused service.

My postpaid connection number is [protected]

Consider this as my authorization to cancel my connection and please cancel my connection immediately and deactivate my sim card.

In my phone, the sim is showing that it is rejected... What to do? Pls help me... I can't leave without the sim... So pls help me...... Pls...

I have purchased airtel prepaid sim 2 days ago and the airtel customer care said it will be activated after 2 hrs.. But still my outgoing calls are not activated. So please take necessary action immediately to activate my calls. My airtel no: [protected]
Frustrated with this airtel service. This is the first time i took an airtel sim and im gonna regret switching to airtel.

Thank you for the worst ever experience.

I uploaded rs. 450 in my airtel money account on 13-9-17 for payment to shopclues.com. But after 3 days i cancelled my order & m recieved my money refunded in my wallet money when i tried to send money to bank network failed two times and in 3rd time i get an error message stated something like that - "incufficent fund, your airtel money account will be block after 3 failed attempts" after this message i tried to reset my mpin, after giving the required information they give the error message - "your request could not be processed, please try again" after that when i reattempt to send money to my bank account it again gives the error your airtel money account will be block after 3 failed attempts". Error" no debit transaction are allowed for this account as it has been blocked kindly contact customer care for futher details... I m very disappointed with airtel money... From 16 sep to today i will send regullary mail to you... You want my doc attested doc id proofs and add proof m send all the doc but i m receiving any mail from airtels side... Plz solve my problem as soon as possible..

When i activated my airtel 399 pack it said 3g/4g valid for 84 days 1gb/day. But now they have stopped it after 30 days. They say if i further want to enjoy the rest of the pack then i have to convert to airtel 4g from my 3g sim. There was no such condition given on the offer. And i don't want to convert to 4g.
This is fraud as they are misleading the customers and committing fraud.
Further, their helpline is good for nothing.

This problem is seen with many other customers of airtel and so some legal action should be taken against airtel as per govt guidelines which say deceiving customers is punishable.

If my problem doesn't get resolved in next 3 days i am discontinuing my service from airtel and also lodging a complaint in consumer forum.

My no.[protected] last 54 days i take a sim @455\- rooming free 49/-
Condition 84 days 1gb per day unlimited call free. Last 10 days my net pack slow below 2g speed
Today i complain that lady told your offer is 28 days. & offer will change any time. And disconnect my call
Plz tell i think you are doing fraud business to costumer. If your are not slove this problem. I complain consumer forum and port to another network.

I had swapped my old sim with a 4g sim on 25/09/2017, and i was told that the sms and data services will be started after 48hrs., but i am still not able to send and receive sms. I called customer care but they could not help me as date of activation of my new sim has not been updated, they told me to wait for 72hrs. More.

Mobile number - [protected]...

I was using the number [protected] for sever years. But from a few monyhs it was nit in use and my no. Has been deactivated. This number has been regsitered in ssc for job. The commision will send otp on this number so it is essential to get the number active. There is not any provision to get the otp on other number. So it is my sincere request to you to reactivate my number. Or suggest the way to get the acyivated the same.
Yours
Uttam kumar
[protected]

1. मोबाइल नंबर [protected] mts से ported in हुआ है फलतः कुछ अपेक्षाए रखता है!

2. उक्त नंबर पर दिनांक 28 september को 22:53 पर नोटिफिकेशन प्राप्त हुआ कि 399/- के recharge पर 84gb, 84 दिन unlimited voice call मिलेगा फलतः दिनांक 29 september को प्रातः 6 बजे 399/- का recharge किया गया फलतः 84 दिन 84 gb मिलने का sms प्राप्त नहीं हुआ है!

3. अतः मोबाइल नंबर [protected] पर प्राप्त 84 दिन unlimited calling, 84 gb डाटा नोटिफिकेशन अनुसार लाभो का विवरण उपलब्ध करवाने का श्रम करे!

Dear team,

Yesterday (26.09.2017) i bought new 4g volte intex brand mobile. I put my airtel sim in it. And i received a message from airtel it tells daily 1gb 4g data with unlimited any network calling with validity of 84 days. So i surprised and done a recharge immediatly. But after the recharge it shows only 28 days???

I send this query to you

From your side i get a replay as,

Dear heby,
Greetings from airtel!
This is in reference to your complaint regarding rs. 399/- recharge for your airtel mobile number [protected]. At the outset, we regret for the inconvenience caused. We would like to inform you that your concern has been registered with reference number cbnrd[protected] and the same would be resolved by[protected] with in 04:00pm. We request your cooperation.
Thanks for reaching out to us. Delighted to assist you.

Best regards,
Jejappagari dasthagiri
Service specialist
Airtel - the fastest network

But now the time is 29/09/2017 - 3.00 am as on now i dont received any updations from your side. What the # r u doing there. U give me the time for resolve this issue is[protected] with in 04:00pm. But after 11 hours there is no replay from your side. What the hell you are thinging.

Here with i attached the screen shots of offer message received by me, and recharge detail.

Sir i am aakriti from aajadpur metro station gate no 2. My them code number 658. My hr name mr zubiar he missused your company name also affected you goodwill. Sir i am a student of final year and i do job in your company may this person took your franchise.in this branch going on many type frdulant which in not good for you company. Plz visit or investigate about this person.
Contact of hr zubair [protected]
Refrance raman [protected]
Sir plz help me or contact me
[protected]

I have purchased an airtel prepaid sim with frc of 449. The plan goes like this 1gb of data per day for 3 months and unlimited calls. And it applies only for 4g handsets, i got that sim for my one plus 3 and inserted in ipad mini 2 for a week first 2 days it worked properly and then i didn't get network access for a week later on i called to customer care people and asked why am not getting the internet access, he said your device is not a 4g handset and the offer is not applicable for that.
I had a question for him when all the 4g sim cards works in the device why not airtel, there was no answer from his side and he concluded with saying this offer is not applicable for 3g handsets.
Then i changed sim card to mi note 3 it worked well and then to some nokia basic mobile and then to mi note4, i have changed the sim to 4 devices, my plan was working good and yesterday 27/9/17 changed sim to ipad mini temporarily and today when i took back and inserted in my one plus 3. There was no interest access in my device when i called them they said the plan is cancelled as i have changed the device. And replaced sim into non 4g handset that is ipad mini. When i asked them that i did the same thing last month nothing has happened and when i called your representative they didn't say anything as such for that they said no sir you haven't changed the sim earlier... Yesterday it got updated so your plan got cancelled. My question to them was why it didn't get cancelled earlier when changed to other devices and why now... They don't have the records that i have changed my sim to other devices... If you loose your mobile or sim card how can we trust airtel people for tracking our device... If they don't get proper data in their servers then if the thief is using airtel sim in our device then how can we get the details... They are unfit to run a telecom services and they are careless about customers problems he is telling like sir you should be happy for using benefits for free... He is not at all ready to agree his mistake

Today i read a news if mobile connection is not linked with adhar before feb 2018.. Mobile no will be closed by company... Right now i am out of country for 2 year.. I will back in india next year dec 2018.. I have 1 airtel postpaid connection on my name.

Now you tell me how i can visit myself physically to any airtel outlet for linking adhar with mobile???

And if i will not link my no with aadhar, company will close my connection. They all are using their no since 2009.

Thanks,
Sanjit rout
(Sanjit. [protected]@yahoo.com)

Sir my 244 rs netpack has 70 days validity and I put my net pack on 01.09.2017 but it ends by today. It ends by only 28 days and how it is possible? I want the remaining data for 244 rs. Please kindly help me and solve this issue.
I am having my recharge message also
I am facing this issue previously kindly consider my issue and help me
Here the validity is 70 days but it ends in 28 days

Dear Sir,

This is to inform you that some fraud transaction is done on my icici credit card [protected] (Currently Blocked after the fraud transaction)

Details are below for the fraud transactions:

Sr.No Transaction date Merchant Name Amount
1 28/09/2017 AIRTELMONE 9900
2 28/09/2017 AIRTEL PYMT -BIL 9900
Total 19800

I got a fraud call from this mobile number: [protected] at around 4.16pm as calling from Icici credit card for small verification for redeeming my reward points.

After few minutes I started receiving messages about the fraud transactions.

I am a middle class working person and this fraud transaction will severely impact my financial conditions and hence request you to stop this transaction and please initiate refund into my credit card account.

I sincerely look forward for your assistance.

Please reach out with my Mobile Number [protected]

Regards,
Aliasgar Ahmedi Bootwala