Airtel Complaints & Reviews

Airtel dth starts topup and deduct topup charges without permission of consumer. Recently they charged two topup without my permission and deducted rupees 60/ and rupees1.30 per day from 9th august till today from my account balance, what come into my knowledge. After calling customer care they have added rs.60/ to my account on 24th september. Today i again called them for my 2nd topup but the denied to add the balance till 24th october. They asked me to call again on 24th october for the same.

Date of incident - 27/09/2017

Client number: [protected]

Description: today i issued a port sms to port out from airtel to 1900. Airtel blocked the message by sending "could not send, try again" and deducted rs.1. Just when i started thinking it as my system's fault, i received a sms from them saying "airtel values your association.in order to serve you better, our executive will call you shortly to know more about the reason you want to port out of airtel no 9748596xxx"

This is a clear malpractice and a customer can not be retained like this. Btw, none called from them till now because they know the reason for such port request better than me.

Mob. No. [protected] on this no. Airtel show recharge offer of rs. 399 to get 4g/3g data for 84 days (1gb per day) but my service expired in 28 days and custmore care no 198 give no solution and advise me to change no in other network. Your customer care employee personal contact no is [protected].
I request you to provide service as given in your recharge offer for 84 days.

Since saturday night (23rd sept 2017) 4g internet on my phone is not working, i raised a complaint on sunday 24th sept (Reference #[protected] stating the issue will be resolved in 2 days.
Called customer care on 26th sept in the night around 8 pm and the person on the phone informed the that he is escalating and the issue will be resolved in 24hrs and provided reference # [protected].
Today (Wednesday 27th sept) 8pm called the customer care again as the issue was not fixed. I was transferred to a supervisor and he informed that the call was never escalated on 26th and he is going to escalate it and the issue will be resolved in 24hrs
I am tired of spending time with these folks on call to get this fixed, not sure if i want to continue with them after staying for more than 8 years. Use 4g for my official emails on phone and i have been handicapped for the last 4days...

Dear sir/madam
My airtel sim damaged about 40 days ago and after that i swapped my sim two times from dealer but my sim was not activated. Then j go to authorized airtel service centre located in karnal, near ambedkar chok, haryana also 2 times. I gave money every time to company for sim and go four time in that service centre but still my sim is unactivated. So i humbly requesting to you that plz take some necessary action about my problem. My this experience with airtel is so so bad.

K network... Solved this problem, i can use my netpack.
My address — : vill - bayarbandha, p. O-khaspur, p. S - tehatta, dist - nadia, pin-741160.
(Not chokbihari network, only bayarbandha network)

Not my person problem... This problem is my area net work...
Ph.-[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

(*my friends number, all 3gnetwork problem. #please solved the network)

My name is shahbaz
From dehradun (Uttrakhand)
+[protected] this is my airtel number.
I am currently in saudi arabia and my sim is along with me,
Your compnay deactivate my number just because i didn't recharge my number, actually i didn't noticed. Sorry for that
Please tell me the process to activate my sim
Kindly activate my number
Its a humble request

My account was debit freezed and for that i forwarded mail with my aadhar card, pan card, and bank statement to [protected]@airtelbank.com... But it has been more than a week and no response whenver i call them they keep om givibg same excuse.. I upgraded my wallet account to airtel savings account and done biometric verification at airtel office by giving min. Balance rs 100... But no response neither from grievance officer and neither from airtel presence mail id... Fedup of all this now.. I have sent them every sort of identity proof being a safer side if anything goes wrong with one id then can be matched with the other one.. And as i have already done my aadhar biometric at airtel office there is no need of any verification now.. Still wallet blocked issue not resolved...

Hi,

I have a land at prime location at site no.96, measuring 50 ft x 80 ft, doddagubbi village, bidarahalli hobli, bangalore east sonam lay out, where i need air tel to install tower.
The tower can provide coverage to all the industries in the area and a huge residential population is also very well in the line of sight.

For all informations please contact:

Name : m. S. Balu
Contact : +91 [protected].
Mail. Id. [protected]@gmail.com

Hello,

My and my wife went to update our aadhaar number to one of your franchises called eee vee telecom in banasawadi, bangalore today and had an unpleasant experience. We went 4th time today to update our aadhaar number and every time the answer from them is 'server is down' from aadhaar team. We take permissions from office and go there for updating aadhaar number and they did not even tried to rectify the issues since last 10 days neither with airtel team nor with aadhaar team. Everytime we hear the same story and their approach towards the customers is very unprofessional. Even i heard one old gentleman saying that he had to come 3 times to get his sim card activation.

Even they do not even ask a customer to have a seat when the customer reach the office. It is completely unprofessional and unethical.

We do not know when the server will be up.

Please take a necessary step to make their work professional and speedy.

Thank you.

Regards,
Krishna prasad
Banasawadi,
Bangalore
+91-[protected]

I am using airtel service since last 5 yrs, and pay my bills on time, on regular basis. Since last 4 months, ever since i migrated to 4g i am facing problems mentioned herein: -
A) seldom i get 4g services, it keeps on switching to 3g and 4g, the speed have deteriorated to minimum.
B) suddenly the handset will show no service, it continues till i switch off the set and then switch on.
C) very week signals when i am in my house (Karbari, shimla road, dehradun). Downloading almost impossible.

Please raise/revise the last two bills to the level of services you are providing to me. Please be clear that i will not pay the bills pending as on date.

Complaints have been lodge 3 times with your telecaller but no heed has been paid to it.

My number of airtel is [protected], airtel added advertisement in there app connect your account with upi and get upto 100rs cash back, i connected it with but i did not get any cash back. My secound mistake is i believed again on your airtel app, i am getting messages by airtel - rc399 and get free call and 1 gb data per day for 84 days. I checked offer in airtel app and i recharged rc399 on airtel app, but you give only 28 days free call,? And you display there 50% cashback on airtel recharge i did not get any, that's why i think your customer care number don't work. What should i do??? Customer care number not work only computer recording there., what is your intention, do you want to earn money in this manner? I think i did waste time and money to download your airtel app.

I applied for porting from airtel postpaid (Karnataka region) to airtel prepaid (Hyderabad region) on 20 sept, 2017. It was on 25 sept 2017 (10:30pm) i lost my network on old sim and then i inserted my new sim. But still by 27th sept my sim is showing 'no service'. This number is of great value for me.. It is my both my personal and official number. I tried calling 121 but there is no option to call your representative and i have mailed to you by 4 times but still i am not getting any reply.. What kind of pathetic service is this??.. Dont you guys understand how important is porting for someone who has been associated with you by the same number for 5 years.. My airtel number is [protected] and alternate contact number is [protected]... Look into this matter urgently.. Mail id - [protected]@gmail.com

Hello,
Ref : landline no.40121022

I have received a message at 11.31 am today stating that i have exhausted 15gb of my quota of 30gb.
I was given 15gb additional data couple of months back during your million broadband connection.
Till last billing cycle i used get messages frequently informing my consumption of data out of 45gb.
When i received your message this morning immediately spoke to your customer care assistant priyanka to find out why this month my quota of my data is reduced to 30gb.
She accepted i am eligible for 45gb and the remaining 15 gb will be added in next billing cycle but she couldn't give me a satisfactory reply for my query who stole the 15gb and kept me on hold and spoke to her superior to speak to me.
Ms. Sindhu informed me that i have consumed 30out of 45gb. If that is the case i asked her send a message stating, i have consumed 30 out 45gb. She reluctant to do that and repeatedly saying i have consumed 30 gb
Also refused to take my complaint informed me to send e-mail to [protected]@gmail.com
I wish to inform that 28th aug 6.00pm with my family left mumbai on a vacation and returned only on 8th sept morning.
Please find out the truth and take necessary action against the culprit.
If i failed to get a satisfactory reply i will decide a future course of action.
A copy of this mail will be forwarded to trai
Expecting an early reply.
Regards
—
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550-5.1.1 the email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser k12sor3848493ywk.565 - gsmtp

Final-recipient: rfc822; [protected]@gmail.com
Action: failed
Status: 5.0.0
Diagnostic-code: smtp; 550-5.1.1 the email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser k12sor3848493ywk.565 - gsmtp
Last-attempt-date: tue, 19 sep 2017 00:51:36 -0700 (Pdt)

— forwarded message —
From: "c. S. Ramachandran"
To: [protected]@gmail.com
Cc:
Bcc:
Date: tue, 19 sep 2017 13:21:35 +0530
Subject: broadband data consumption
Hello,
Ref : landline no.40121022

I am using airtel post-paid connection since last year. And, have tried various bill plans already, and with each plan change, there comes new issues in the bill processing, and, i have to follow up with airtel customer care.

There have been some many times when i have been charged incorrectly, or the discounts or freebies that they activated on my number stopped working all of a sudden.

I switched to 399_infinity on aug 1st (I had discount of rs.100 on my mobile from may 2017), and after this plan change i got an email stating that this discount still stand true. However, it was nowhere to be seen in my bill amount. Now, despite many emails they are still claiming that this discount is not active, although i got the confirmation on aug 6th that this discount was active even after bill plan change.

Now, the second issue. Today i switched to 299 infinity plan, and post the activation of this new bill plan, they have deactivated my internet services and sent me new apn settings, and promoting me to buy data packs, although i have more than 43 gb unused data and 20 gb monthly data packs for 6 months.

So, if i have data already and i have data packs too then why should i buy additional packs.

I have written many emails on this topic already, but, no reply.

Please check as internet is not working since last 1 week. My number is [protected].

Please check my bill also as i got internet bill without accessing internet for last month.

Airtel team please check the issue as its been a week as am not able to access internet and getting internet bill without accessing.

Looking forward from you thanks

Thanks
Vijeth

Hi,

I have been complaining about indoor network coverage and data connectivity issues at my office location from past 1 year but nothing has been done to resolve the issue. Few weeks back, one of my colleague had also registered a complaint at customer service after which an executive came and he did some tests in his mobile on some sort of application and saved that test log with the complaint id and went away stating that the backoffice team will check the logs and will work accordingly. After 4-5 days i treceived a call from one the representative from airtel stating that the issue has been resolved and they are closing the complaint. I tried to stop that person and tell him that the issue is still unresolved however thgat executive was least bothered to know whether the issue has been resolved or not and he just hung up the phone.

I just want the issue to be resolved as all o[censored]s at my office location are facing this issue and have filed multiple complaints for this but still the problem is same.

Location :- noida sec-59, block c

Airtel no.:- [protected]

After recharging for rs 399, l should have been available unlimited calls and daily 1gb net. Here lam getting 4g network but while making calls it is showing that network is unavailable. So lam not able to make urgent calls even if l had recharged. The complaint has begun after recharging for offer rs399. Previously there was no problem regarding calling.

I ms mamta sharma having a number of airtel which is [protected] already paid the bill till june now from july to aug i got the bill of 2224 rs which i need the clearification on bill if my plan was of 399 than why so much bill to be send. As i m trying customers they are telling that the system is down and they have stopped my outgoing calls please give the clearifications.

Hi, my house no is b-190, sector 55, noida. I am not getting signal properly for the last 1 year. Its almost nil. I have complained 2-3 times. The executive comes and goes without providing any solutions. Even they havent installed booster to strengthen the signal. Its been over a year now and i havent got any solution. I have a small baby and my old parents. Reaching out to them while i am in office is very difficult.

Pls help promptly in this regard.
Thanks
Shilpi shukla