Airtel Complaints & Reviews

Respected sir,

1. We are apply a new airtel lease line connection dt 19/04/2016 in the name “hill height hotels pvt ltd “
2. We are attached document handover for process the lease line connection at desire location (Manali-h. P.)
3. We are issued a cheque of rs 31250/- vide ch no. 000231 dt 19/04/2016 and that will be debited in same from my account dt 09/05/2016
4. This cheque will issued as advance...

My name is atri dave and i applied for new airtel broadband connection at my home on 11/9/2017. A person comes to my place on the next day (I, e 12/9/2017). He told me that connection is absolutely feasible at your place sir so i gave him photocopy of my aadhaar card as document proof and cheque of rs. 2475. 1 days after (I, e 13/9/2017) he told me that sir i cannot process your connection as there is no feasibility in your area. He told me he will return the document and cheque by 15/9/2017, friday. Obviously he din't show up, instead he promised me to to get back by monday, 18/9/2017.

On monday when i called him that he has lost photocopy of my aadhaar card in his office so he will not be able to return the cheque as well. I called him daily thereafter as i lost my sleep because i was told that my aadhaar card details are lost somewhere and might be in some unsafe hands. Till date i have not got any trails on my lost aadhaar card photocopy and cheque of rs. 2475. The cef no. 7903006 was allotted to me as it says in the form. Dharmesh was the name of the person who collected the cheque. Further details can be seen in the photo of the enrollment form. I kindly request the team airtel to do something about it.

I recharged 1198 to number [protected] for internet data 5 GB/Day for 84 Days follows the best offer for you on airtel app but company send me message 210 GB for 84 Days and 140 GB for 28 Days. Why is it different the best offer for you on airtel app?

From last 1month after every 7 days i am getting a msg related to activation of game pind service. N after dat there is deduction of 30 rs at every msg... So in this way there is deduction of 180 rs from my account... N d staff is so unhelpful that they r not helping even so much impatient that they r telling it my mistake which i know i haven't. So pls refund... N help me as soon as possible

Sir I am using pre paid airtel number [protected]. It is registered with Mrs Mercy Latha. Now It is given to me to use for her office purpose. She asks me to get it on my name the same number and attach my aadhar number. How can do this help me with this
email Id [protected]@gmail.com Contact no [protected]

Sir i recharge my mobile on 16 sep 2017 through my airtel app from my mobile. Finaly my recharge was failed due to technical issues but it debited my money from my bank account. I want my money back to my bank account. Up to now my money was not refunded to my bank account. What can i do?. Also your app doesnt showing failure transaction. Such a dirty and ugly app. I want my money back right now. Otherwise i can take severe action on you.

I have given complaint on 12sep2017, till now i.e 22sep2017 no correct response from airtel side, my complaint number is 87592778 . They are not solving the problem permenantly. I dont know when they will solve frequent disconnection problem, every day im calling airtel customer care, im fed up with there service now.

As i got msg from airtal, i went to a retailer for upgrading my airtel sim to 4g. They took 40rs for upgrading the sim. But airtel said that it is for free upto 25sept, when i said why you are taking money, they do not reply anything, just said we take 40rs for upgradation. A reputed company like airtal should take necessary action. Retailers name.. Subal dutta/charali/p. O... Digboi/pin..786171. Plz take necessary action.

If you all are airtel not interested in giving my cashback then please tell me and stop giving fake offers to attract users.. All your executives at airtel bank have such a casual attitude that they only fool around innocent users.. [protected] is my registered no. Now it seems that you all have started a new business to fool and cheat innocent users...

Sir i have paid a bill amount of rs 2440 from airtel payments bank to [protected] but the paent is given to [protected] which is and aircel number i want my money back immediately ihave the bill twice

On sept 18th i had deposited cash of 4300 in my airtel account [protected]
Airtel payment bank has debit freezed my account in the name of suspicious transaction. When i called customer care 1st they asked me to send my aadhar card and bank statement to the email [protected]@airtel money.com
I sent it immediately on 16th of september. After that they asked me to wait for 48hrs to activate it again when i called they said the bank statement was password protected and asked me to send the document again with password on 17th september i did that too
On 18th september when i called they said in application the last name was mentioned as "p" but in my id proof there was no last name i explained them as last name is manditory in application i mentioned my initial as last name. Rhey asked to send additional document to prove that my initial is p. I did that too
After that when i called they asked me to verify my account using biometric verification in airtel store i did that too. After that i called on 20th sept they asked me to send proof that i verified in airtel store i sent a screen shot of my aadhar card verification email.
From yesterday they are purposefully avoiding my call by connectinf with hindi telecaller. Since it had been a week time till now the account is not activated. Kindly question airtel payment bank and resolve my issue. I had recorded all the calls which i made with customer care of airtel payment bank.
Kindly help me to get out of this issue
Regards
Chandramouli

Dear,

I have done transaction from Airtel Money - Transaction ID - [protected].
My DTH ID is [protected].

I have my-mistake type [protected].

Please do needful.Please transfer that balance of 50 Rs from [protected] to [protected].

I have done Payment from Airtel Money Wallet. My Wallet Mobile No is - [protected].

Hi gud morng it s so disappointing tat u have staffs who do not talk respectfully to customers... Ths a complain for a store office n new bel road.. Plz teach yr staffs firstly sme respect how to talk to welcome yr customers like us if v are valuable as u keep announcing.. And descently talk to customers... Its so annoying... Plz note reg the abv complaint no one can take a picture even a sentence should b a valid complain...

I purchased a broadbband connection on sep 21, 2017 (Sim number [protected]) from airtel store at arenja corner, sector 17, vashi, navi mumbai. I submitted photocopy of my passport and pan card and showed original for verification. I was told that there will be a surprise verification at my residence. At 9.15 am today (Sep 22, 2017), a man came to my flat. He said he was from airtel and asked for my id proof. His general tone was very rude. I gave him my passport and he immediately took photos of it on his personal phone. I was surprised and asked him for his id proof. He showed me his airtel id. When i started to take photo of his id from my phone, he became very rude and told me this is not allowed and his will cancel/disconnect my account. He then said he will put my account on hold and said he would delete my passport photos from his phone. He pressed some buttons on his phone showing me he was doing so, but i was not sure what he did. As i was still speaking to him, he rushed off. Firstly, he was extremely rude and unprofessional. Secondly, taking photos of a government-issued id on a personal phone is not proper procedure and airtel should not do this. When i have already submitted all documents in person, what is the need for such a protocol. Thirdly, if they can take photos of my id on their personal phone, why can't i take a photo of their id on my personal phone. Horrible experience.

Salary issue
I am working with airtel pvt ltd under subham enterprise agencies since 21.07.2017 as collection executive in kukdeshwer. This is airtel collection center he processing also, where we dont have hr department who can solve our salary issues.
We are not getting salary sep and three month incentive pending.
We had already facing late salary problem. This company release salary after ten day of salary date but he receive the payment from airtel right time and get lot of incentives but he not release correctly. He giving wrong attendance airtel and claim the amount. We had stop working after sep 2017. But till date we have not submitting our resignation, now company is not paying our dues. Regarding same we talk to our owner of the agencies but he is not responding. Tell me how could i get my salary? Company straight away told us you will not get salary, im middle class family how can i run my family. And irresponsible word using team leader mr. Nithya ([protected]) if i ask salary to mr. Rahul sir tm in neemuch area he said i will kill u, lot of incident in that agencies so many people releve that company reason management fraud, i dont know wer i ask so that only i give complaint, please do needful

Respected
Here i want port out of [protected] from airtel to jio. Currently facing network issues & 4g volt service not providing by airtel. Lots of times calls don't connects or receives due to network problem. With this mail i enclosed miss call messages screen shot for reference. Even airtel calls me don't connected. Also they don't allowing mnp.

Hi sir,

I am running an optical shop (Optimax optics) and had 5 airtel post paid connections for the shop. As i planned to move to a new region, i requested to cancel my connection in airtel customer care center (Ashramam center, kollam) last month, they told me that they will cancel the connections but it was not canceled and i received the bill this month also. I am ready to pay this month's bills and i kindly request you to cancel my airtel postpaid connections immediately.

Please help me out in this regards. It has been very frustrating for me to go over this.

Consider this as my authorization to cancel my connection and please cancel all my connections immediately and deactivate my sim card.

— forwarded message —
From: pradeep kumar
Date: fri, 22 sep 2017 07:16:45 +0530
Subject: fwd: [|bal|ref53695405|] pending for activation of mobile number [protected]
To: [protected]@airtel.com
Cc: [protected]@gov.in

Dear airtel team
Its more than 25 days as of now, but stil my query is not resolved,
Request you to resolve the query or give me a solution where in i can
Shift to some other operator with the same number

— forwarded message —
From: pradeep kumar
Date: thu, 21 sep 2017 13:09:02 +0530
Subject: re: [|bal|ref53695405|] pending for activation of mobile
Number [protected]
To: [protected]@airtel.com

Dear concern
Can u just post the audio clip of our conversation.

The mail which u hav sent is entirely different from the conversation we had

On 21 sep 2017 13:00, wrote:

dear rizwan ahamed jangli,

greetings from airtel!

this is in reference to your email regarding delay in sim swap for your
airtel mobile number [protected].

as discussed with you on [protected], i wish to inform you that your
airtel mobile number [protected] is active with the sim number
[protected]u.

to activate the new sim you need to do is send an sms sim20 digit
sim number to 121 (Toll free) from your old sim. You will receive a message,
reply with 1 to confirm the sim change.

the new sim will be active in 10 minutes and the old sim will be
deactivated permanently. Prior to activation of new sim, kindly copy all
your contacts and messages, else they will be lost and cannot be retrieved.

alternatively, you can check your data usage, view or change plan, due
amount, pay bills and manage all your airtel connections with my airtel
app. To download the app, click www.airtel.in/5/NV

however, if concern persists i would request you to visit the same airtel
store from where you have receive the sim for further assistance.

thanks for reaching out to us. Delighted to assist you.

best regards,

sulekha mandal

service specialist

airtel ¿ india¿s fastest network

— replied message —
from: [protected]@airtel.com
to: pradeepkumar. [protected]@gmail.com
sent: 16/09/2017 11:55:19 am
subject: re: pending for activation of mobile number [protected]
dear rizwan ahamed jangli, greetings from airtel! This is in reference to
your email regarding sim activation for your airtel mobile number
[protected]. I have escalated your issue to the concerned department and our
team is working to resolve your concern at the earliest. One of our
resolution specialists will update you on the status of your complaint
within 72 hours. We appreciate your cooperation till such time. Thanks for
reaching out to us. Best regards,
saiaravind sripada

service specialist
airtel ¿ india¿s fastest network

— original message —
from: pradeepkumar. [protected]@gmail.com
to: [protected]@airtel.com
cc:
sent: 15/09/2017 11:17:17 pm
subject: pending for activation of mobile number [protected]

dear concern
i had done a sim swap by sending msg to 121 with sim number
[protected]u but it dint get activated and again i applied for a
duplicate sim card on 7/9/2017.
but even it is not activated its been almost 20 days where in i am unable
to use my number

could you pls rectify the issue and resolve it

mobile number [protected]
alternate contact number [protected]




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Since past 5 days i am not recieving any incoming calls. I had lost my phone few days back and had blocked my number after theft of phone, then when i unblocked my number and inserted the new sim of the same number to new phone, the outgoing calls are working but i am not recieving incoming calls despite calling the airtel customer care several times. Everytime i called they would say we are working on it and it will be resolved by an hour.br...

Consequent to an sms received from airtel to upgrade to 4g before 2 aug'17 else old sim would be deactivated, i got three of my sims changed on 21/9/17.

However, while doing online transaction, the otp being sent by my banks is not being received. As a result my commercial interests have been severly hampered.

Customer care has not been of any help.

Prem dasani
[protected]