Airtel Complaints & Reviews

Dear sir
I had raised the complain to airtel in june about certain airtel hd channels not available post payment of my complete one year pack. The complains has gone to deaf ears. I escalated to all nodal officers but they all are deaf.
This is the 4th month of my complain but it's of no use. I am getting charged and i'm not getting my problems resolved.

Thus finally i'm knocking at your door. My airtel dth is not working properly. Many hd channels are not coming.
My dth number is [protected]-001
Mobile number: [protected]

Please read the rediff.com order which clearly says that linking aadhaar with the mobile is illegal and you are liable to be hauled up for contempt.
Don't misread supreme court order, aadhaar not a must - http://m.rediff.com/news/column/dont-misread-supreme-court-order-aadhaar-not-a-m...⇄
September 18, 2017 11:54 ist
The dot is wrongly asking subscribers to link their mobile numbers to aadhaar in order to keep them active.
Under no situation can the ministry of communications establish that the two-judge bench's order will prevail over the five-judge constitution bench's order, says gopal krishna.
A recent newspaper report misrepresented an observation made by the supreme court in an order by a two-judge bench (External link) delivered on february 6.
The report appeared to be a part of the barrage of messages sent to mobile subscribers, asking them to mandatorily link their aadhaar to their phone numbers to keep the latter active, as per the government of india's directions.
However, while referring to the government order, the reporter failed to examine the consistency of the letter (External link) from the department of telecommunications with the law and an october 15, 2015 order (External link) by the supreme court's five-judge constitution bench.
The dot issued the letter on march 23, 2017, with the subject 'implementation of hon'ble supreme court orders regarding 100% e-kyc based re-verification of all existing subscribers', wherein it partially refers to the observation made by the two-judge bench in the february order.
The observation of the two-judge bench which the dot letter referred to is in para 5 of the order.
It reads: 'in view of the factual position brought to our notice during the course of hearing, we are satisfied that the prayers made in the writ petition have been substantially dealt with, and an effective process has been evolved to ensure identity verification, as well as, the addresses of all mobile phone subscribers for new subscribers.'
'in the near future, and more particularly, within one year from today, a similar verification will be completed, in the case of existing subscribers.'
After citing this part of the court's order, the letter would have us believe that 'this amounts to a direction which is to be completed within a time frame of one year'.
Having reached this inference, the dot has sought unique identification/aadhaar-based verification of new mobile subscribers and re-verification of all existing subscribers.
The fact is that the dot has drawn a flawed inference with regard to whether or not the supreme court observation 'amounts to a direction' or not because under no situation can the ministry of communications establish that the two-judge bench's order will prevail over the five-judge constitution bench's order.
After the june 9, 2017 verdict (External link) of the supreme court bench, headed by justice a k sikri, on the 12-digit biometric aadhaar, dot's letter has become invalid on three grounds.
One, the letter is illegal as it is in violation of the five-judge bench order.
Two, the letter is inconsistent with the aadhaar act, 2016 (External link), and three, the supreme court's order of june 9, 2017 will prevail over the dot letter dated march 23.
Notably, nowhere does the aadhaar (Targeted delivery of financial and other subsidies, benefits and services) act, 2016 provide for and authorise 'seeding' o[censored]id/aadhaar numbers in databases.
The act provides for only two uses:
1. Authentication, which means that biometric or demographic data can be sent to the unique identification authority of india's central identities data repository to return a 'yes/no' reply to the question whether you are who you say you are; and,
2. Ekyc, which does something they had said they would never do — give the data on their database (Except core biometric data — although they have no means to stop any agency from collecting and keeping biometrics when it is given for authentication) to an authorised service agency.
It is germane to note that section 8 (2) (B) of the act is categorical in stating that an agency requesting authentication 'ensure (S) that the identity information of an individual is only used for submission' to the cidr of 12-digit biometric uid/aadhaar numbers 'for authentication'.
It does not authorise anyone to hold onto the number.
As per the order of the five-judge bench of the supreme court dated october 15, 2015, aadhaar cannot be made mandatory for the purposes of linking to mobile phones.
This has been reiterated by the court on june 9 and june 27, 2017 (External link).
The use of aadhaar for linking to other databases, retention, storage or publishing is prohibited and is a punishable offence under the the aadhaar act 2016.
Apart from the foregoing, the following should be noted clearly:
1. Aadhaar cannot be made compulsory because of the orders of the supreme court.
2. The aadhaar act 2016 does not make it compulsory.
3. The cidr of aadhaar numbers is not a verified or audited database. Neither the uidai nor any other government authority certifies it as a proof of identity, address, resident status or even the existence of any person.
4. The linkage of aadhaar to mobiles will encourage imposters to obtain sims.
5.in its counter-affidavit in the supreme court in the lokniti foundation v union of india case, the centre, through the then attorney general, stated that 'currently aadhaar card or biometric authentication is not mandatory for obtaining a new telephone connection'.
The proper wording of the submission of the attorney general and the supreme court's order are important in light of the misreporting of the case. (The headline of the above mentioned news report, for instance, was 'sc asks centre to link all mobile numbers to aadhaar within one year'.)
In its petition, the lokniti foundation, had prayed that 'the aadhar card or such other biometric identification may be made compulsory for verification of the mobile phone subscribers that can ensure 100 per cent verification of mobile phones', but pursuant to the attorney general's submission, the two-judge bench of the court decided not to purposefully violate the orders of a three-judge bench and the five-judge constitution bench, which assert that getting a biometric aadhaar number is voluntary.
But the dot chose to misinterpret the order.
6. It is germane to note that the august 11, 2015, order of a three-judge bench of justices chelameswar, s a bobde and nagappan observed, 'the union of india shall give wide publicity in the electronic and print media including radio and television networks that it is not mandatory for a citizen to obtain an aadhaar card; the production of an aadhaar card will not be condition for obtaining any benefits otherwise due to a citizen'.
7. The order passed by the five-judge constitution bench in the 'uid/aadhaar' matter, reads: 'we impress upon the union of india that it shall strictly follow all the earlier orders passed by this court commencing from september 23, 2013. We will also make it clear that the aadhaar card scheme is purely voluntary and it cannot be made mandatory till the matter is finally decided by this court one way or the other'.
8. This 'aadhaar is voluntary' position has been repeated by the high courts of kerala, jammu and kashmir, karnataka and andhra pradesh.
9.in a significant case, a punjab and haryana high court bench, headed by then chief justice a k sikri (Currently a supreme court judge), heard a matter challenging a circular making aadhaar mandatory.
The moment the court raised questions of laws, the circular making aadhaar mandatory was withdrawn by the central government.
10. It must be noted that in keeping with court's order, the west bengal assembly passed a unanimous resolution against aadhaar number-related schemes in the public interest.
11.in a related case, the unique identification authority of india (Uidai) vs central bureau of investigation (Cbi), the apex court passed an order dated march 24, 2014, which reads as follows:
'more so, no person shall be deprived of any service for want of aadhaar number in case he/she is otherwise eligible/entitled.'
'all the authorities are directed to modify their forms/circulars/likes so as to not compulsorily require the aadhaar number.'
This order in the case is a part of the 'all the earlier orders passed by this court' which is required to be followed 'strictly'.
It is quite evident that repeated orders issued by the supreme court till june 27, 2017, make it clear that aadhaar remains voluntary.
Therefore, no one can be mandatorily asked to produce or link biometric aadhaar for anything.
12. The then attorney general had admitted in an affidavit filed on behalf of the centre that aadhaar is not mandatory.
13. On june 9, 2017, the court observed that even the aadhaar act, 2016 does not make uid/aadhaar mandatory. This was reiterated on june 27, 2017.
14. A three judge-bench headed by the then chief justice of india on january 5, 2017, expressed concern about the collection of biometric data by private and foreign agencies.
15. The uid/aadhaar enrolment process continues to promise indian residents that 'aadhaar enrolment is free and voluntary'.
It must be noted that the existing legal provisions as per the supreme court's order and the aadhaar act, 2016 do not provide for seeding of aadhaar with any scheme or project.
16. The views of the national human rights commission reveal that the biometric authentication scheme has a number of dangerous ramifications.
The national human rights commission's view on the 'need for protection of information', 'the possibility of tampering with stored biometric information' and 'disclosure of information in the interest of national security' has been ignored.
It is evident that following the attorney general's submission in the supreme court recorded in the february 6, 2017, order stating that uid/aadhaar is not mandatory for telephone connections and keeping the orders of several high courts and apex court in mind, there is a logical legal obligation for the government and non-governmental agencies who are implementing uid/aadhaar-related schemes and systems to revise their orders and circulars to comply with the court's order in letter and spirit.
In the aftermath of the verdict of the nine-judge constitution bench declaring the right to privacy as a fundamental right, it is high time editors chastened their reporters to refrain from irresponsible and untruthful reporting.

Dear Concern person,

I would like to inform you that my father lost his Airtel SIM today 24-09-17 due to lost his mobile phone and that sim is into it, no is [protected].
Hence, request you to do the needfull to block the sim as soon as possible to prevent misusage of it.

Airtel company deducted amount from my main balance without intimate me and then her i called to customer care, they also give rude reply and they were saying that the scheme is auto renewal but they didn't inform me about it when i activated it. And like this i lost my money as balance now and before also and company doing open robbery like this.

Ravi kukava

Dear airtel team,

My name is gourav gupta from delhi having airtel postpaid number connection no. +91-[protected]. I lost my mobile phone today morning, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate postpaid sim card. I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Gourav gupta
[protected]@gmail.com

I called too may times to the customer care for getting my bill on my mail. They always told that they will cont with in 2 hours but they never call me. It is happing from the last 21 days. I complaint too many times for getting my postpaid bill of my number [protected] on my mail id sarvesh. [protected]@gmail.com. My complaint number is po[protected] on airtel. But i didnt get any response from the operator..

To, bharti airtel limited,

We would like to update you all that our problem is still not resolved which is going to have 2 years now pertaining to refund of rs. 7, 974/- against full and final settlement of account in regards to disconnection of our corporate broadband connection in the name of best it world (India) private limited, guwahati, logicalid/circuit id is :[protected]/bwor-ilp-001, & our customer account no. 70616497.

We had mailed to several bharti airtel officials several times and also had telephonic discussion many times but no response and no action is taken at all which is going to complete 2 years now.

1. Are your people working on our issue in spite of mailing since last 2 years?

2. What is the problem you people are facing in returning our money?

3. Who is going to compensate us on loss of interest amount on those money which are still lying with bharti airtel limited since last 2 years?

4. Why your inefficient team is not able to resolve this issue and no manager from your team is ready to take accountability to fix it?

5. Is bharti airtel limited facing any scarcity of fund since last 2 years because of which it was/is not possible to return the money?

Let us know your final decision on our refund request which will guide our future course of action in this regards.

I had visited an area near border of west bengal. On 21 sep 17 my mobile no [protected] was supposedly catching an international signal, as informed to me by airtel customer service representative when i called to inquire about the deductions from my prepaid account. However, i was not aware of the same and no message or intimation was sent to me regarding international roaming by airtel. All of the balance available amount of rs 423 was deducted from my prepaid account towards internet usage and i was left hanging in wilderness with zero balance. On reaching home location when i recharged my mob with an amount of rs 100, immediately an amount of rs 99 was deducted (Again) towards international roaming. Several calls to airtel cutomer care (Ref nos-cbdmo[protected], cbdmo[protected]) have not resolved the issue and the supervisors attending to the query (Shiv kumari, rohit) refused to register even a complaint. I was stuck in the middle of nowhere unable to communicate, due to zero balance in my prepaid account. Instead of resolving my query and providing any kind of help the airtel customer care refused point blankly to even register a complaint. Ridiculous!!!

Dear service team,

Hi, this is mr. Venkatesh from spsr nellore having airtel prepaid connection no.[protected]-[protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Venkatesh - spsr nellore-524413-ap state

I have ported my number [protected] from vodafone to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls.
This is such a bad service for postpaid users like us. We wholly depend on our phone.

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately

I ported my prepaid number +91-[protected] from Aircel to Airtel using my Adhaar Card. I got the welcome sms from airtel. Since morning my aircel number shows SIM CARD REGISTRATION FAILED and when I inserted SIM Card received from Airtel the same problem SIM Registration Failed.

Hi,
I have done recharge of 399 rs on my airtel number [protected] (Prepaid, chennai, tn) on 5 aug 2017 which give me unlimited local + std calls plus 1 gb 4g data for 84 days. By this mean, my plan should expire on 27 oct 2017.
But on 23 sep, i got message from airtel alerts saying that recharge your phone because your validity of special plan is going to expire in two days.
I am attaching the screenshot of my plan and message as well.
Kindly take action asap.
Thanks.
Lovish bansal

As there was 'no service" in my house since 19/07/2017, the day of my porting my mobile, airtel engineer, mr. Ravi verman, visited my house at b -55 sector 26, noida & he recommended for installation of booster in my house (As there was almost no signal). Thereafter, i contacted their nodal office on 25 th july & was informed that the needful would be done in 3-4 days... Since then, i have been enquiring the fate of installation on their 121 / 198 customer care numbers & also with their nodal office but all in vain. Thereafter, almost on daily basis, i have been lodging complaints & sending sms / emails to their senior officials. It is highly unacceptable to note that all the complaints are being closed on weekly basis without providing any resolution. I have on record more than 35 mails sent to their various offices & further regret to note that now they have now stopped even sending m the acknowledgments, as per their system. Sch a pathetic state of customer care even after lapse of 65days speaks of detoriating services at airtel.. Will someoneat airtel look into?

Dear sir,
Kindly look into the below mentioned issue which i am facing and it can be developed as a question mark in security of airtel and hope an action will be taken on it as early as possible.

On 16th sep i received below mentioned sms in my official mobile no. [protected]
"bill of rs 532, dated 27-aug-17 for airtel no. [protected] is due on 14-sep-17. Pls pay ontime to avoid late fee. Payment options: a) payments bank in my airtel app: www.airtel.in/5/coll b) airtel store:sms store to 121. Pls ignore if paid"

I shocked because the number which is mentioned in sms is not belongs to me. I called 121 through my data card no. 7710xxxxxx and explained to airtel customer care personal about this issue. They said that is a data card number and the name mentioned in that number is "giridhar nair" and email id and mobile number is "[protected]@outlook.com" and "9820xxxxxx" (Email id and mobile number is belongs to me) and address is in mulund. Also said to go to nearest customer care and raise a complaint.

Based on that i went to my nearest airtel office in wagle nagar, khadakpada, kalyan and i raised a complaint. Till date i have not received any reply from your end and i am getting calls for payment also.

Please note that
Already i have an airtel data card number (77100xxxxx). You can check my payment status. Till date i have paid all the dues promptly. So i have not required one more data card.
My name is giridhar g k not giridhar nair
I am staying in khadakpada, kalyan not in mulund
Somebody is using my email id and mobile number. - how can anybody can use my number and email id for taking your connection.

My suggestion :- at the time of activation of a sim there is an activation alert or otp send to mobile number and email id then this type of problems will not develop again.

Sir, this is a serious issue, kindly look into this matter and resolve this issue as early as possible

Thanks & regards,

Giridhar g k
Mobile: 9820xxxxxx

I had paid an amount of rs. 362/- by airtel payment app. But it should not be show transaction of amount in apspdcl.

I am Rajaraman. My mobile no [protected].
I am not able to send and receive messages from the Airtel sim card.
I could not able to link Adhar number because one time password is not received.
I am not getting any messages after Mobile recharges and no messages from airtel.
I want to link my Adhar number with mobile number. So immediately arrange to get messages.
Please resolve the problem.

Sir
I have given porting request and given e kyc and taken airtel sim on 06/09/2017 upc code vx 645656, but not ported.
Once again i have given porting request on 19/09/2017 and taken new airtel sim upc code vx 492629 till now u have not submitted the request to vodafone
Kindly, i[censored] are not interested in ready to port to bank

Manjunathays
[protected]

I lost my phone (My no is [protected]) on 20th sep.2017 and took new sim (Old sim blocked) and recieved a email from airtel at 11.00 am on 21st sept ([protected]@in. Airtel.com) that sim would be activated by 03.00pm and sms services would be activated after 24 hrs i. E 11.00 am on 22nd sept. Nothing happened 22nd went, 23rd went and now on 24th sept also the sms services are not activated. This is creating a huge problem as all my bank accounts are linked with this mobile no and iam not able to do any transactions due to sms (Otp). I wrote 04 emails to airtel but no reply from there side and called 121 3-4 times but in vain., iam surprised by the service level of airtel which i thought was good. Really poor service and pathetic response, god save people from such service.

Dear all,

I was airtel postpaid customer with a monthly bill plan of 500₹. Their services are worst so i ported to jio. After 7 days of porting procedure jio sim got activated. Now i m getting calls from airtel billing department saying that i should pay airtel bill of 2000₹ which is included with september bill. I told them i disconnected from their services completely on 27th august how can they generate bill for september which is not under their services anymore. I have all the proofs and recorded all the conversations i had with airtel customer support.
Please help me with your suggestions. Should i consult a lawyer regarding this. Because they are blackmailing me everyday by calling me and warning me that they will send a legal notice through court. I really don't deserve this. I really didn't subscribed for any additional services or data plans. I am educated, well aware of service activations and there is no mistakes at all from my end. I am sure that they just generated fake bills and trying to blackmail.
Today it happened to me tomorrow another person. They will try to loot many more innocents.
So please suggest me how i can defend myself. And how to teach them a lesson for cheating us. I never seen this much big cheating scam company in my whole life.
I am completely under jio services from august 27th. But this airtel girls are asking me bill for september month which made me completely insane.
Hope my explanation above is understandable.
Thanks for your valuable time. Your review may helps me a lot.

The airtel # i. E the network team are just giving calls on my number just to check my temper instead of solving the network problems. Airtel has got a big setback from reliance still they don't bother to solve network problems. The appellate officer is just made so that customer service representative can make an escape for solving the problem. My network complaint is pending from the last 3 months still they have the same reason we are working on it that's it. I wish the consumer court that they should make airtel to install a booster at my location in titwala at my residence.
My contact no. [protected]