Airtel Complaints & Reviews

Since Airtel is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they said to wait for 48hrs after 5 days but still not able to generate upc code. I am still getting same issue.

AIRTE SERVICE PROVIDER is unable to provide any solution and there network service IN OUR AREA

Please help me to get out of AIRTEL NETWORK.

REMINDER-4
09-Sep-2022
The Airtel India,
Relationship No:[protected] &[protected]
Despite of our repeated REMINDERS, what to talk of resolution of our Complaint dated[protected] as per trailing emails/ reminders, no reply has been received from different quarters of Airtel, instead fresh Bill No: BM[protected] for the period[protected] to 04-Sep-2022 for Rs.3, 852.72 including previous dues of Rs.2, 526.98 + late fee of Rs.118/- (incld. GST) has been raised in respect of our Airtel Mob. Nos. [protected]/ [protected] under Plan: infinity family plan 798_pkg_33822.
Even the current month (Sep 2022) charges of Rs.1, 207.73 (incld. GST @18% & excluding late fee charges Rs.118/-) is unjustified on account o[censored]sage charges of Rs.225.50 being irrational.
We once again request you to please, review both the bills and reissue after making the necessary corrections as highlighted above and in our Complaint submitted in our trailing email dated[protected] to enable us to make the payment forthwith.
Needless to add here that our past payment history is testimony of the fact that we are regular in making the payments and never delayed it. We are not responsible for delaying the payment. It is Airtel who are responsible for not attending to and resolving our complaint dated[protected] despite repeated reminders.
Looking forward to having prompt resolution of our complaint! Should you have any questions, please, revert on our email ID: [protected]@yahoo.com, we shall answer the same on priority!
Thanks & Regards,
Upkar Singh
Mob. # [protected]
Email ID: [protected]@yahoo.com


From: Upkar Singh
To: [protected]@airtel.com ; [protected]@in.airtel.com ; Content.[protected]@airtel.com ; [protected]@robi.com.bd ; airtel.[protected]@robi.com.bd
Cc: appellate.[protected]@in.airtel.com
Sent: Wednesday, 17 August, 2022 at 11:41:50 pm GMT-7
Subject: Our Complaint Dated[protected]_Regarding Excessive Airtel Mobile Bill Dated[protected] for [protected]_Infinity Family Plan

REMINDER - 3

Airtel India,

Reg: Our Complaint Dated[protected]_ Excessive Billing _August 2022

Regretfully, we are to write that instead of addressing our complaint regarding excessive billing for the period 05 July – 04 Aug 2022 in respect of our Mobile Nos. [protected] & [protected] lodged vide our trailing email dated August 11, 2022, threatening reminders by way of SMS from AD-AIRBIL are being sent, the latest one reads as under:

“Hi! To avoid call & data service disconnection on your Airtel No. [protected], kindly pay the due amount immediately. Pay via Airtel Thanks App i.airtel.in/PPpayBills. Please ignore if already paid . You can also ask us your question on Airtel Thanks App. Your feedback make us better everyday”

This is our 3rd REMINDER and the previous two reminders have not evoked any response even from the Airtel Appellate Desk – appellate.[protected]@in.airtel.com beside from [protected]@airtel.com and [protected]@in.airtel.com to whom we lodged our Complaint on 11th August 2022.

We once again request you to please, resolve our complaint lodged as per our trailing email dated 11th August 2022 at the earliest. Our payment history is testimony of the fact that we have never delayed the payment of Airtel bills, but this time, we have been constrained to withhold the payment of August 2022 Bill because it is excessive and irrationally drawn and above more, no reply to our complaint is being received from you.

On visiting Airtel website, we have come across another three email IDs i.e., Content.[protected]@airtel.com, [protected]@robi.com.bd and airtel.[protected]@robi.com.bd to whom we are also marking copies of this communication trails with a request to please, take cognizance of our Complaint lodged as per our trailing email dated 11th August 2022 and resolve it on merits of the facts stated therein at an early date.

Looking forward to hearing soon in the matter!

Regards,

Upkar Singh
Mob: +91-[protected] & +91-[protected]

Cc to: (i) Appellate Desk: Mr. Manish Kumar; appellate.[protected]@in.airtel.com
(ii) Content.[protected]@airtel.com,
(iii) [protected]@robi.com.bd
(iv) airtel.[protected]@robi.com.bd
for information and immediate necessary action, please.

On Sunday, 14 August, 2022 at 10:49:31 pm GMT-7, Upkar Singh wrote:

TOP PRIORITY, PLEASE

REMINDER - 2

Airtel India,

We are really sorry to write that our reminder dated 13 August 2022 has failed to get reply to our complaint regarding excessive billing lodged vide our below email dated 11 August 2022.

The due date for payment of the bill under dispute is[protected] and we wish to pay the bill by the due date. Our payment record is testimony of the fact that we have never delayed the payments and waited for the due dates rather made the payments immediately on receipt of the bills.

We, therefore, once again request you to please, send the bill for August 2022 after making the corrections as pointed out in our complaint dated[protected] immediately enabling us to clear it off by the due date.

Until our complaint is addressed, please, note that we will be constrained to withhold the payment.

We are marking a copy to the Appellant Authority.

Looking forward to hearing soon in the matter and thanking you in anticipation!

Regards,


Upkar Singh
Mob: +91-[protected] & +91-[protected]

Cc to: Appellate Desk: Mr. Manish Kumar; appellate.[protected]@in.airtel.com for information and immediate necessary action, please.

On Saturday, 13 August, 2022 at 10:52:34 pm GMT-7, Upkar Singh wrote:

TOP PRIORITY, PLEASE

REMINDER - 1
Airtel India,

We invite your attention to our below email dated 11 August 2022, reply to which is still awaited. Please, reissue the fresh Bill for August, 2022 after making the necessary corrections as pointed out in our below email to enable us to make its payment by its due date i.e.[protected].

This reminder may be attended on priority, please.

Regards,

Upkar Singh
Mob: +91-[protected] & +91-[protected]

On Thursday, 11 August, 2022 at 11:03:13 pm GMT-7, Upkar Singh wrote:

Airtel India,

We are surprised to receive hefty Airtel Bill for August 2022 for Rs.2, 526.98 by adding unauthorizedly and arbitrarily the one-time international roaming and usage charges amounting to Rs.1, 343.50 plus GST thereon.

Please, note that we are having Infinity Family Plan - 798 for mobile numbers [protected] & [protected] and not beyond that. We have neither opted for international roaming pack nor used international roaming facility. Ever since, we left India in the evening (around 4:00 PM) on 10-July-2022 for Vancouver Canada, we have neither made any call nor accepted any international calls including from India from these numbers nor made usage of the allotted data. Rather, since then, we have been keeping cellular/mobile data/data roaming etc., Bluetooth/ other wireless connections- personal hotspot, Bluetooth tethering etc. on our both the cell phones in OFF mode. So much so, we have not sent any short text messages, only receiving it, which is permissible as per the infinity family plan being availed by us. Wi-Fi feature remains enabled, always.

So much so, we contacted your representative at 121 from Cell No. [protected] on 1st/2nd July 2022 at 4:34PM and held long discussions for about 41 minutes 48 seconds, when we informed him of our planning to go abroad on 10-July-2022 and inquired from him for any lower charges plan for using our Airtel connections only for receiving short text messages while abroad from India. He informed that no such Plan was available and further suggested to carry on with the present Infinity Family Plan abroad but keep the mobile data/ roaming etc., OFF and not to attend any incoming call or make outgoing call to avoid international roaming/usage charges. He further clarified that incoming short text messages were covered in the current plan attracting no extra charges and that would serve our purpose of carrying the Airtel connections abroad. We believe that you are having system of recording the discussions and as such, you may verify the discussions held with your representative.

In the light of the facts and circumstances as explained above, please, reissue the Bill after making the necessary corrections immediately enabling us to make the payment before the due date. You can look at our past payment history which is testimony of our fair dealings with Airtel. We have never committed any default but at the same time have never accepted any wrong billing.

Further, it is noted that there are two different Operators, Rogers-Canada for +91 [protected] and Bell-Canada for +91 [protected] in place of Airtel in Vancouver, Canada. Why so?

Looking forward to hearing soon positive in the matter and thanking you in anticipation!

Regards,

Upkar Singh

Mob: +91-[protected] & +91-[protected]

With reference to airtel service request no 41-[protected], I had raised this request on 03.09.2022 regarding some issue with my DTH connection. It was estimated to be resolved by 11.30 am on 05.09.2022. Even after repeated followups with Airtel, no one from their local team followed up with us. We had to chase down the local area engineer who kept saying that he will come to check out the DTH connection but he never came. TAT for resolution elapsed and still there was no response from the customer care. We had to get a local repairman look into the issue.
Airtel network and their customer service is utterly unreliable and their attitude is indifferent to their customers. They claim that i am a platinum black customer and this is the kind of service offered to me. They are very unprofessional and the whole experience was very disappointing.

Actually i had recharged wrong number i want to cancel recharge and retrieve money asap
Wrong no recharged[protected]
Money 239
Transaction I'd[protected]
I had sms too on 51619 but service was blocked

My wife requested for SIM change for airtel prepaid number on Saturday Sep 3rd 2022 at 11:45 AM in Airtel office Mathikere Bangalore, since there are frequent signal issues with existing SIM. They took Rs 50, Aadhar card copy and photo and provided a new SIM and said that new SIM will be activated after 4 hours and old SIM will be deactivated. This did not happen even at 5 PM. We again visited Airtel office at 5 PM on the same day. They said there was a technical problem and before night new SIM will be active. We checked on Sunday (Sep 4th) morning and found that still old SIM is active and new SIM is not working. We visited Airtel office again on Monday morning. They said they escalated the issue and it will surely get rectified by end of the day. Finally today morning (Tuesday Sep 6th) they re-took the Aadhar card picture and photo and again raised a new request for SIM change. Even now (nearly 5 PM) old SIM is active. They say until old SIM gets deactivated new SIM will not work. They are still checking on why this problem is occurring. Why Airtel is not able to resolve a simple SIM change issue? Why we need to visit office 4 times for this simple reason? There is no way we can raise a complaint with Airtel customer care as well. They are saying only this particular number is getting stuck. Please help in resolving this problem. We need the new Airtel SIM to work properly without any further delay.

I visited Airtel Store in Yelahanka (8821) today to request help on my postpaid SIM that just died for no reason. They told me that the SIM is damaged and that I have to pay Rs. 50 to get a replacement SIM. After this, they followed the procedure for a Lost SIM (took my Aadhar, Photo) and forced me to pay Rs. 50 even though I had not lost the SIM.

I am an Airtel customer for over 20 years and have 3 postpaid connections and this is the treatment I get for giving them over 30-40K per year. The staff was rude and didn't really care about helping a customer. They looked like they are doing me a favour. The Store Manager (Syed Saif) was curt and rude and did not even bother to listen to what I have to say. He was having 3-4 parallel conversations with others and there was chaos in the store.

The token system was not working because it was not even on. We were forced to jostle each other to get service. It is no wonder that they are losing out to other providers. There is sufficient choice in India and there is no need for us to stick to them any more.

Date of Incident: 6/9/2022
Customer ID: [protected]

Hlo sir- I forgot Mpin for airtel payments bank. i am unable to remember the details like( name, DOB). help me

Yesterday I received the he following message "Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789".

I never subscribed for these services.
This has happened to my mother's number too. Please resolve this issue for [protected] and [protected].

I have recently travelled to UK, after that signal is showing but no calls receiving and no SMS on my Airtel sim. I have recharged international roaming packs and maintained main balance as well. None of the things worked just simply waste of my money. I have recharged almost more than 2000 rs. I have raised multiple complaints but of no use. When I send IRSTART to 121 it's activating to different mobile number. Also I am receiving offers of different mobile number. Clearly seems there is a mess Airtel is doing. I have proofs as well with the message contents received.

I need my money back and sim to work. I can't do any transactions because of this blockage.

Please kindly help me on this resolving.

My mobile number ±91 [protected]

Like to bring knowledge that Airtel postpaid no [protected] of Ashoka Bhattacharjee was not working for net issue for long period though Airtel is charging postpaid bill, to it we went to Airtel store of shillongpatty silchar if sim can be changed but for 2 weeks they r telling they don’t have sim, just imagine for a 65 years senior citizen gets so much problem, so much money wasted for bill without any use, pls refund the money if Airtel cannot give service, they r fooling customer with monthly rent but no service even the store people r so rude

Dear Sir/ Ma'am,
My self Kulkinkar Singh.
I am a regular user of Airtel Broadband from 5-6 month.
I took broadband connection in the name of my wife Divya Singh In Pathan layout, Trimurti nagar area of Nagpur, Maharashtra.
My connection is associated with [protected] and in the name of Divya Singh.

Yesterday I paid the bill for my September month WiFi Broadband network uses.
But from the same day and time my wifi is not working. Its been 2 days at the time of typing this mail from when there is no network connection.
I complaint on 4th September by customer care number they told me to solve the problem by 7 pm same day but i got no any response till whole day.
Then I again called customer care Today on 5th September they again told me to solve the problem by evening, but I didn't get any call or message from Airtel.
Please also note that this not the first time when I am experiencing this problem, please check previous history of my connection and related complaint.
In every month I complained the same issue 4-5 times in average and lost wifi network for average 8-10 days.
I am a Scholar also and my & my wife's study is mostly depend on online study material and classes.

Its is repeating again and again.

For now Please help me to solve my current network connection issue.

Currently I am using ₹3997 international roaming pack in Germany for my Airtel number [protected]. I’m facing frequent call drops.

~ 99% of my outgoing calls are dropping within 5-10 seconds.
VoLTE is already on & network selection is automatic in my phone.
I have also tried re inserting of sim card.

Complaint to Airtel was also submitted over email from [protected]@gmail.com on 4th Sept.

Expecting resolution from Airtel on high priority.

RS 2477 already paid for Post paid No [protected] through net banking vide IGA0FTMZM0 on 03 September 2022.Order ID No

[protected]But still my internet is not working since last 3 days. Kindly update my postpaid No [protected].

Regards

NyimaTenzin
Mob [protected]

I received a message from AIRTEL that Rs 1/- has been deducted from my Airtel mobile account for using onmble_cntst.
I have never opted for the service.

Date : 19/08/2022
I was looking for new broadband & DTH connection and chose Airtel Black plan. Airtel Sales person Yashraj Chinchkhede ([protected]) visited my place on 19th Aug 2022 and told me about Airtel Black (Rs. 1500) plan, he did the registration and I paid Rr. 1500 online. He promised me that Installation will be done on very next day, which did not happen and I called Yashraj on 20th Aug to check the status, he did not answer my calls and when I pinged him on whatsup he said his grandmother passed away. I apologies for disturbing him and after sometime technician visited my place and informed me there is some technical issue and they will do the installation on Monday, however meanwhile DTH installation was done and working fine. Sunday afternoon Yashraj called me and informed that installation will be done on Monday (this was the last time he spoked with me after that he did not call me and answer my calls).

Monday Installation not done, and as Yashraj was not answering my calls, so I pinged him on whatsup and he shared his Supervisor’s (Aniket Gajbgiye) contact number ([protected]). Aniket Gajbhiye inform me that due to some tech issue, Fiber installation cannot be completed at my place, hence he will cancel the request # [protected] and process for refund.

Now it has been more than a week no one is answering my call nor did I received the refund.

I did not appreciate such customer service from Airtel.

Wrong recharge number -[protected]
Correct number -[protected]
Amount -549
Reference number[protected]

In morning i got a message from ad-airinf that rs 1 has been deducted from my Airtel mobile account for using onmble_cntst, and for this i didn't apply or use
I request pls stop this service

Sir/madam my mother Airtel number [protected] is invalid sim please slove the problem. This number is very important

I have a airtel payment barcode in my small shop. Where everyday 20 to 30 people visit. Today one customer paid through airtel merchant barcode. After the consumer showing that payment done they gone. After 1hr later message arrived on my mobile that transaction failed. When I call there consumer they say it's server issue money come to your bank Ac tomorrow morning. So I again check my bank ac today morning money not come. Again I called there customer care they say payment failed so they cannot failed even after that they say you get your customer numbers so that if payment failed then you contact. But I say that it's 1st time with me and hear our shop daily coming new people how many people number I get and contact.

[protected] - mobile Signal is Very low. Disconnecting when calling with other.