Airtel Complaints & Reviews

Hi team,

My data services (+91 [protected]) are down since 5 days.
I complained through every channel of
(App, voice call), no resolution yet.

I am using airtel for more than 10 years and paid lacs of bill to them but when i found they are not willing to provide me good services still i am thinking to port out.

But before that i want to record a formal complaint against airtel in consumer forum.

Can you pls tell me the formal procedure of it.

Thanks//

We recharged our mobile number [protected] by 700rupees. Within two day balance was nil and customer care mentioned that its deducted based on internet usage and we have internet connection at home. Actually there is package available for 349/- with 1gb internet everyday. I am really surprised to see that within two days balance become zero. Very bad service and its cheating

I'm using airtel postpaid for more than 2 years and regularly paying bill amount. Eventhough the postpaid bill amount is high (It comes around 700) i stick to airtel because i trust them. But for the month of august my bill amount came around 3650 rupees which is very huge for me.

When i called customer care they said i have activated 20gb data pack that cost around 2000 and that too for two times in a month (13th aug - 200rs and on 31st aug 500rs). I actually have more than 50 gb free data left in my connection then why should i need to activate data pack for 2000 rupees? I asked the same question to customer care but they responded as their record shows it activated from airtel app so they can't do anything, this is really disguising to me.

As per their saying that i activated on 13th aug but since my mobile broken so i have used nokia 1100 for almost a week and the activation date falls on this and even customer care said that there is no internet activity from my end then what is the reason to activate 20gb data?

And on 31st aug i was not in my home town and i went to maharashtra and didn't use mobile internet much and mostly used wifi network, since the mobile internet is very slow whats the purpose of activating booster pack? And moreover i didn't get any intimation mail or sms for the same.

And airtel you have all the improved technology with you still you can't give proper explanation from your end then how can you expect a normal person to prove as he not wrong. I have given much of information from my side that i didn't activate 2500 rs booster packs.

If still you say that i activated there is no option for me to go to customer court to file a case on you and please note i will not be paying the bill amount of 3603.68 rupees until it get revised to my original bill amount.

And many thanks for the service you provided for me. And please don't do this to any other innocent peoples who still trust airtel. W
Way to go down airtel...

Airtel 4g network is very slow. Single page take minutes to load and sometimes doesn't load..

My airtel app is also not loading my available data.

I feels so good to use 4g in 2g's speed. Feels like cavemen. Airtel is playing game with customers regarding offering 4g more speed..
You want to compete against jio then be like jio.

Please get it fixed...

I've recharge rs.399 offering unlimited calls and 70 GB data for 70 days.but after recharging i ve got only 28 days validity with data of only about 700 mb. This is not the first time. There has been also instance where 1 gb was offered and 512 mb credited. What is this ?? Daylight robbery?? I ve lost faith in all of you guys. Shame!!

We are request to port our mobile no. [protected]. One time reject porting request on 18/09/17 due to payment not paid, but we have already payment paid before reject porting request. Again we have paid rs. 200 on 19/09/17 for current billing period for this number which is under process porting. Again we have received massage porting request reject on 20/09/2017 due to outstanding payment due. We talk with care, but not proper response.

We request please port above number as urgent basis due to your network service is very poor

My airtel no. Is [protected], today the 20th september 2017, i recharged for rs.349 and paid the amount through internet banking transaction. The amount has been deducted from my bank account. But i received a message in my mobile, stating that the transaction is not succeeded. Again i made recharge for rs.349/ and paid through internet banking. An amount of rs.349 has deducted again from my bank account. Kindly refund the excess payment of rs.349/- (Double payment) made by me at the earliest after necessary verification of your records.

Shekar anandan, section officer, csir-nal

Me satishkumar i have given saturday 16/09/2917 my number postpaid to prepaid and i submitted all documents to in gulbarga karnataka airtel store... But saturday night only my postpaid sim got blocked no service showing i added prepaid sim but that also showing no service from 5 days my number is off so me facing many problems please solve my problem as early as possible..

Thanking you...

I am using 3 mobile connections of airtel including one data connection. I have raised a complaint in the month of june'17 regarding poor connectivity. They first assured to resolve it within 3 days, but even after 3 months no action was taken. I have again raised the complaint on 4th sep vide their reference no 79196125. But till date there is no response from airtel.

They have not attended the complaint, but they are very prompt in disconnecting the service within hours expiring due date. Their customer service is not even concerned to resolve customers' concern. Even their data dongle is locked not allowing others to use it.

The sms received by me on 19/09/17 says to upgrade the current sim to 4g by 22/09/17. It also says that the same would be done for free. The retailer that i bought the sim from is charging me 100/- for the same. I would like to register a complaint against the retailer on account of charging me 100/- for no valid reason and taking advantage of the current situation in his own favor. The retailer has a shop in amity university rajasthan the address of which is as follows. Amity university jaipur campus
Sp-1, kant kalwar, riico industrial area,
Nh-11c, jaipur, rajasthan 303002
Tel :[protected]
Kindly take some action against the retailer.

Hello concerned

Its regretful to note of late airtel service has been in pretty bad shape, i wish to bring to your notice me being prepaid airtel loyalist for nearly 15 years now.

Read attachments - despite money got transferred to airtel and ack for recharging monthly msg package, msg pack is deactivated for august and september. Furthermore i'm again msgd by airtel that 31/- package has bn deactivated while i, m being instructed to go for 29/- msg pack instead. While i did opt for rs.29/- sms pack my main airtel currency was debited.
All these lead to chaos and confusions. All these last 28 days, i was unable to send sms though rs.31/- sms pack is renewed. It recurred again today forcing me lodge a grievance

Where did my money credited to airtel acct earlier consecutively for 2 months - aug 17 and sep 2017 msg pack go then..? You owe me an explanation immediately. I need to switch over to some other networks should the valuable customer is taken for a ride in this manner

Regards
Ashwini kumar

Ref: airtel relationship nos.[protected] & [protected]

We have made payment on 22nd june 2016 to airtel through neft for the above mentioned accounts. We are still facing the the issue of not crediting the amount even after sharing our bank account statement from which the payments are made. The airtel people (Mr. Arush and mr. Augustin) have committed that the issue will be resolved after receiving the bank statement but still it is pending.

We have requested them through mails and over phone and also in person at annanagar airtel office to credit the amount against our airtel relationship nos. But till now they are not bothered to do that.

We have received latest bill and in that too the paid amount is not adjusted in both of our accounts.

Sir, my airtel sim was not working. I got issued another sim for same number from airtel store"sadar, jhansi" on payment of rs 25 on[protected]. After one month also, sim is not activated eventhough i visited store 5-6 times but no satisfactory answer from the staff. Please do the needful at the earliest.

I had got a message that i have a offer of 146= 2gb 3g data and 120000 std/local calls & when i went to the retailer and recharged i only got 585mb and nothing else when i called 121 there is no option to talk to anyone i need you to give me the remaining mb and balance that you had promised for cause if you don't do that i'll disconnect all the airtel six cards i have in my family ty...

Last month i port my sim card vodafone to airtel, my mobile number is [protected]
I using this number since last 6 years, i'm not facing any network relataid problem s in vodafone, but since last month i ported to airtel and worst network i have used in last 6 years, when i raise the complain regards the network your people every week give me a call and he said network team will contact you in 48 hours, but i am not received any call from network engineer side. You guys giving benefit (Your unsused data will be carry forward for next month) but your network is very slow how can i use it it's showing 2g, 3g speed. So please resolve the problem as soon as possible or provide me details how can i port my number to other operater.

Dear sir, I had submitted the documents for porting from Vodafone postpaid to airtel prepaid on[protected], and it has been ported from vodafone on[protected] at 00-00. But airtel network has not yet been came. I am regurlary vising airtel office at tumkur but there is response taking by them.my mobile number is [protected].

I registered a porting request on 21st Aug, for Child plan-mobile no. [protected] Parent no. [protected]. Basis the plan sold by Mr Lokesh ph. [protected].

Its been 1 month my number [protected] not yet activated and my Vodafone number is also closed. Now MR. LOKESH is not answering my calls

REALLY DISAPPOINTED WITH AIRTEL SERVICES

Dear sir,
My phone no:[protected] and airtel network problem facing from several years at my home in jeedimetla and office area dundigul, about this several complaints given but they not rectified, i am using earlier 2nos of airtel but personnel number changed to other network due to network issue and years of complaint also not rectified, but presently using official airtel number on group, but they not caring our complaints. Every time the closing complaint forcely with out confirmation from customer. Recently also i given complaint still pending, so understand rectify issue otherwise until u solve the issue don't take bill or i have to legal approach...
My airtel open network website/apps is blaming to customer because while we checking network status on mobile, showing good but same time mobile network good means every body and every system blaming customers..

[protected]

I stay in assam and got the number ported and also got the messages from the company about my documents reaching them and the process getting completed.

I got a text stating that the portability would be done by 19th september 22:00 and all i have to do is to put a new sim and dial 59059 fir tele verification.

Since 14 hours i have been calling them and the ivr is simply advertising their caller tunes and other services out there instead of activating my number.

When i try to call a friend of mine, it says that the outgoing has been stopped for lack of payment and then i tried to recharge my phone, that got failed.

Customers care people are simply playing blame games as i am travelling right now and the state i am in say that i should talk to the customer care of my native state while the customer care of the native state are just helpless and clueless.

Sir / madam

My airtel post paid account is deducting rs.5 every day in the name of "celebrity wellness mall" which is automatically renewing itself without any request from me as a customer.

I do not know what is that "celebrity wellness mall" and why rs.5 is deducted automatically from my account and i do not know how it is renewed.

I have sent more than 20 sms stop to 155223 but again and again receiving unwarranted messages.

Kindly stop this unauthorised inserting and renewal o[censored]nknown schemes which is making my airtel payment on higher side beyond the monthly plan i have subscribed for.

I also request for refund of rs.5 deducted every day for more than 2 months ie. 5 x 60 = rs. 300/- in my airtel account before my next bill for the month september 2017.

Thanks and regards
Anne