Airtel Complaints & Reviews

I purchased a broadbband connection on sep 21, 2017 (Sim number [protected]) from airtel store at arenja corner, sector 17, vashi, navi mumbai. I submitted photocopy of my passport and pan card and showed original for verification. I was told that there will be a surprise verification at my residence. At 9.15 am today (Sep 22, 2017), a man came to my flat. He said he was from airtel and asked for my id proof. His general tone was very rude. I gave him my passport and he immediately took photos of it on his personal phone. I was surprised and asked him for his id proof. He showed me his airtel id. When i started to take photo of his id from my phone, he became very rude and told me this is not allowed and his will cancel/disconnect my account. He then said he will put my account on hold and said he would delete my passport photos from his phone. He pressed some buttons on his phone showing me he was doing so, but i was not sure what he did. As i was still speaking to him, he rushed off. Firstly, he was extremely rude and unprofessional. Secondly, taking photos of a government-issued id on a personal phone is not proper procedure and airtel should not do this. When i have already submitted all documents in person, what is the need for such a protocol. Thirdly, if they can take photos of my id on their personal phone, why can't i take a photo of their id on my personal phone. Horrible experience.

Salary issue
I am working with airtel pvt ltd under subham enterprise agencies since 21.07.2017 as collection executive in kukdeshwer. This is airtel collection center he processing also, where we dont have hr department who can solve our salary issues.
We are not getting salary sep and three month incentive pending.
We had already facing late salary problem. This company release salary after ten day of salary date but he receive the payment from airtel right time and get lot of incentives but he not release correctly. He giving wrong attendance airtel and claim the amount. We had stop working after sep 2017. But till date we have not submitting our resignation, now company is not paying our dues. Regarding same we talk to our owner of the agencies but he is not responding. Tell me how could i get my salary? Company straight away told us you will not get salary, im middle class family how can i run my family. And irresponsible word using team leader mr. Nithya ([protected]) if i ask salary to mr. Rahul sir tm in neemuch area he said i will kill u, lot of incident in that agencies so many people releve that company reason management fraud, i dont know wer i ask so that only i give complaint, please do needful

Respected
Here i want port out of [protected] from airtel to jio. Currently facing network issues & 4g volt service not providing by airtel. Lots of times calls don't connects or receives due to network problem. With this mail i enclosed miss call messages screen shot for reference. Even airtel calls me don't connected. Also they don't allowing mnp.

Hi sir,

I am running an optical shop (Optimax optics) and had 5 airtel post paid connections for the shop. As i planned to move to a new region, i requested to cancel my connection in airtel customer care center (Ashramam center, kollam) last month, they told me that they will cancel the connections but it was not canceled and i received the bill this month also. I am ready to pay this month's bills and i kindly request you to cancel my airtel postpaid connections immediately.

Please help me out in this regards. It has been very frustrating for me to go over this.

Consider this as my authorization to cancel my connection and please cancel all my connections immediately and deactivate my sim card.

— forwarded message —
From: pradeep kumar
Date: fri, 22 sep 2017 07:16:45 +0530
Subject: fwd: [|bal|ref53695405|] pending for activation of mobile number [protected]
To: [protected]@airtel.com
Cc: [protected]@gov.in

Dear airtel team
Its more than 25 days as of now, but stil my query is not resolved,
Request you to resolve the query or give me a solution where in i can
Shift to some other operator with the same number

— forwarded message —
From: pradeep kumar
Date: thu, 21 sep 2017 13:09:02 +0530
Subject: re: [|bal|ref53695405|] pending for activation of mobile
Number [protected]
To: [protected]@airtel.com

Dear concern
Can u just post the audio clip of our conversation.

The mail which u hav sent is entirely different from the conversation we had

On 21 sep 2017 13:00, wrote:

dear rizwan ahamed jangli,

greetings from airtel!

this is in reference to your email regarding delay in sim swap for your
airtel mobile number [protected].

as discussed with you on [protected], i wish to inform you that your
airtel mobile number [protected] is active with the sim number
[protected]u.

to activate the new sim you need to do is send an sms sim20 digit
sim number to 121 (Toll free) from your old sim. You will receive a message,
reply with 1 to confirm the sim change.

the new sim will be active in 10 minutes and the old sim will be
deactivated permanently. Prior to activation of new sim, kindly copy all
your contacts and messages, else they will be lost and cannot be retrieved.

alternatively, you can check your data usage, view or change plan, due
amount, pay bills and manage all your airtel connections with my airtel
app. To download the app, click www.airtel.in/5/NV

however, if concern persists i would request you to visit the same airtel
store from where you have receive the sim for further assistance.

thanks for reaching out to us. Delighted to assist you.

best regards,

sulekha mandal

service specialist

airtel ¿ india¿s fastest network

— replied message —
from: [protected]@airtel.com
to: pradeepkumar. [protected]@gmail.com
sent: 16/09/2017 11:55:19 am
subject: re: pending for activation of mobile number [protected]
dear rizwan ahamed jangli, greetings from airtel! This is in reference to
your email regarding sim activation for your airtel mobile number
[protected]. I have escalated your issue to the concerned department and our
team is working to resolve your concern at the earliest. One of our
resolution specialists will update you on the status of your complaint
within 72 hours. We appreciate your cooperation till such time. Thanks for
reaching out to us. Best regards,
saiaravind sripada

service specialist
airtel ¿ india¿s fastest network

— original message —
from: pradeepkumar. [protected]@gmail.com
to: [protected]@airtel.com
cc:
sent: 15/09/2017 11:17:17 pm
subject: pending for activation of mobile number [protected]

dear concern
i had done a sim swap by sending msg to 121 with sim number
[protected]u but it dint get activated and again i applied for a
duplicate sim card on 7/9/2017.
but even it is not activated its been almost 20 days where in i am unable
to use my number

could you pls rectify the issue and resolve it

mobile number [protected]
alternate contact number [protected]




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Since past 5 days i am not recieving any incoming calls. I had lost my phone few days back and had blocked my number after theft of phone, then when i unblocked my number and inserted the new sim of the same number to new phone, the outgoing calls are working but i am not recieving incoming calls despite calling the airtel customer care several times. Everytime i called they would say we are working on it and it will be resolved by an hour.
Whenever i try calling my phone it comes as the airtel has bared ur number despite of calling the airtel customer care several times to unblock my number. This is causing me a lot of inconvineance. Please look into this and solve my problem soon as possible.
My number-[protected]
Please activate the incoming calls on my phone

Consequent to an sms received from airtel to upgrade to 4g before 2 aug'17 else old sim would be deactivated, i got three of my sims changed on 21/9/17.

However, while doing online transaction, the otp being sent by my banks is not being received. As a result my commercial interests have been severly hampered.

Customer care has not been of any help.

Prem dasani
[protected]

I recharged my airtel number with 4g sim on 11th august, 2017. At the time when i recharged my airtel number with rs.399 pack, airtel app showed it will give 1gb/day along with unlimited std, local calling to any number for 84 days! But sadly after 40 days o[censored]sing this pack, my unlimited calling stopped and now it tells my balance is 0 and i cannot make calls to any number. This a big fraud and cheating by airtel india and when i tried to call airtel customer care they have freaking automated system asking you to dial thus and that number but never help you or let you talk to a real person an airtel customer care representative. I've been using airtel for almost 7 years and now seriously thinking to switch my number to jio or vodafone and will encourage all my friends never to go for airtel as they cheat their customers and their customer care has crappy service. Shame on airtel.

Dear sir,
My mobile number is [protected]. The company has deducted ₹99 two times from my account balance for international roaming though i have not been to any other country or international border.

The company is neither processing my complaint and nor giving me satisfactory answer after complaining them again and again.

Kindly process my complain and ask them to refund my amount back as soon as possible.

Airtel services is very poor and greedy...!!!
India vs australia one day series not broadcast on dd national channel yet all dth provider are broadcast matches on dd national channel. Very disappointing behaviour from airtel dth services.! The videocon dth service provider broadcast india vs australia matches on dd national channel..!! Kindly resolve this issues as soon as possible..!!

I was messaged repeatedly with an offer of 1gb/day and local/national calls free for a period of 84 days for rs.399. I believed and recharged. The notification sms that comes on recharge said some other plan (2gb /day for 28 days). I immediately called customer care and was told that i can ignore the message and the plan validity is for 84 days only. I believed and told my wife also to recharge with same amount. To my shock, on 28th day after recharge, calls and internet were charged. When i called customer care again, i was told that the plan validity is for 28 days and inconvenience is regretted. I wrote to the appellate authority and nodal officer who called me back saying that nothing can be done and my frustration is understood and regretted. How can they cheat customers like this? They didn't even realise that the mistake is on their side. This is so ridiculous.

Airtel,

Being the largest network in the country has become shameless and pathetic.

They randomly cut my balance for services which i did not even opt for.

I do not use this number in a smartphone, yet deliberately this stupid company turns on services which i have not even opted for. This happens every 2 weeks and i need this number to make important phone calls

First gamepind in august, then dindoclub last friday and then tinytv & funstore1 and now minplex

Is there no justice in the indian system anymore?

Why do i've to launch a complaint just to get their attention so that they can stop such services. I've tried talking to them on facebook, but my feedback falls on deaf ears and the result is still the same.

My excess payment refund not got in my account and airtel said that it is done and given to you but in my bank statement and on my branch i checked all things but excess amount not got on my account my payment done on my airtel number[protected] but airtel said that refund given but in my bank account there is no any transaction... Please help me or give me my money back if you want cantact me then contact on [protected]

We have changed our pre paid sim to post paid family sim. Out of the two sims, one sim has not been activated for last 72 hrs. Even though retail shop at lajpat nagar, from where we got the sim has been repeatedly promising that it will take one-to-two hours, however, every time we approach them on inaction, they sweetly change the goalpost and tell us, sir, please wait for one or two hours more. This game is on for last three days, and yet they are unable to activate the sim. Extremely pathetic state of affairs. The poor response of technical team can best be termed as shameful, disgusting, and atrocious. What about the escalation matrix of mnc, who keep claiming that any problem will be resolved in a timebound manner. Someone should wake up and do something.

3 months age i got in touch with airrel care regarding my tarrif plan, they provided me 3 months local+std @ 25 paisa/minute for 3 months free of cost and also told to do a recharge of rs. 6/- after 3 months to renew this offer for another 3 months. I am not being able to do this recharge as airtel app is rejecting the recharge of rs. 6/-, what should i do?

I couldn't able to watch dd national channel during ind vs aus match today i. E.21th sep. Which was a free channel after the match finised i could able watch the same channel... This type of business tactic will forcing us to subscribe startsport which is chargeable rs 60... Please make not repeat such kind of cheap tricks... Information is showing on screen is that its a supreme court order... They why you are charging for dd national channel...

Dear sir, i wish to bring your notice that there is a airtel broadband junctionbox in front of my house. The junction box was installed without my knowledge. Now the junction box is causing a lot inconvenience to me. The public are using the junction box as garbage dump yard and the dogs are using dirtying the place. I cannot park my four wheeler infront of house. It is requested to remove or shift the airtel broadband junction box at the earliest. Thanking you. P v k lakshan swamy 19, 3rd cross, ist block akshya nagar ramamurthy nagar bangalore – 560016. Phone:[protected]. 21st september, 2017

Yesterday i have recharged my mobile no [protected] for 349 rupees with reference no. 38463914. Since recharge has been done for the same plan, it is of no use for me. Kindly refund the money to my online recharge site. First i have recharged online through ptm site. But it took too much time for processing. Then i recharged by a retailer. After few hours first one got confirm if. Since this is a same plan for same no it is of waste of money.
Hope airtel
Will help in this regard.
Thanks

[protected]

Hi,

I ported from vodafone to airtel before 20 days. But my sim was not working properly. I raise the complaint over customer care and by visiting airtel store physically. There were complaints raised and closed with out any information to me. When i visited airtel store i was asked to come with phone twice with out any resolution. Finally when i go with mobile they are raising another complaint.
Because of this yesterday night i couldn't make some online transactions (As i am not receiving otp messages) due to which i was effected with some loss.

Thanks,
Simhachalam lekkala
Mob: [protected]

Hi,

I was a airtel user from past 3 to 4 years, when i subscribed for airtel 3 or 4 yrs back it was just growing and they were providing a good service. As and when the company started growing, they forget a term called as customer service. If there is any issue when we call customer care, there is no one who can give proper response, when ask for manager/supervisor, support staff tell that their manager is not at office.
Secondly, they don't follow previous records of customer concerns.
And airtel being internally so poor, they claim they provide a better service.
Currently, i am using vodafone who is at least responding to what i say and respect their customers.

I have decided not to come back to airtel again and who ever i see using airtel i am asking them to go to vodafone who is giving a better service than airtel.