Airtel Complaints & Reviews

From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 05/09/2017 12:15:31 pm
Subject: complaint

Sir

I want to bring this for your kind notification

On 23rd i had portal change from aircel to airtel. The team manager and an office staff named thomas came home and gave the sim took my thumb impression and got my adhaar number and told that my sim will be activated on 30th. But till yesterday ie 4.9.17 my sim was not activated.

They asked me to come to the perungulathur chennai show room and asked to change a new sim. They gave the sim and told it will be activated within 4 hrs

But till now it is not activated

Most urgent ;

I am in a most urgent situation. All my transactions are locked because of the otp number is this cell number. Medical urgency. Please understand and do the needful in activating.

Nb: the airtel person thomas who gave the airtel sim - quitted his job itseems... Iam very much affected. New sim number:[protected]u

Mobile number -[protected]

Bitter experience with airtel

Dr. Moula devi

Since last 1 week i am facing network issue. I m not getting network and my data pack is not working. On 26th august 2017 i reacharged for 349 which gives 1 gb data daily and unlimited calls. M unable to use data and cusromer service says that i am using data without data pack... I mean seriously!!!

Even after there basuc settings m unable to use data... Looks like i will have to switch from airtel now.. I[censored] can resolve the issue it will be good.

My dth account id is [protected].
I had subscribed to a airtel dth hd set op box connection and a annual hd infinity package. 1 month back i got a call to upgrade to internet set top box for rs. 2500. I upgraded to it but am not happy with the product. Hence i called customer care to downgrade me to my old set top box. Customer care person replied that this cannot be done and so i asked them to disconnect my connection and refund me the upgrade amount along with the unused infinity package amount. The support person said that they can process the infinity package return but will not refund money for set box and that i had to return the box as well.

I am willing to return the box in exchange for refund which i understand is a sort of security deposit.

I have been chasing customer care for 5 days and would switch to another dth connection if this is not resolved. Can you please look into this urgently?

My dth customer id is [protected]
Before 2 days i recived a call by airtel customer care whose no is [protected].. They said me i[censored] recharge today ur dth with rs 1199/- u get 10 year free service by airtel its offer is providing u by airtel.. I ask them 2 to 3 times is it real they said yes its real.. To taking it seriously beacouse its a airtel call which is biggest leading company of digital networking.. I recharge my dth tv 1199/- but i doesnt get any offer.. I need quick action to this..
Sir plz solve this matter

My mobile no. Is [protected], and on 04/09/2017 i recd msg on 9.49 pm that hotshots service has been activated @ rs. 35 for 7 day (S) txn id n[protected], 04/09/2017, 9.18.
Please note that i have not opted for this service, it has been wrong to deduct charges for unwanted service. I have deactivated the service at once, and recd. Msg at 5.09 am that this service has been stoped.
But what about my money, i request you to please refund me amount of rs. 35 wrongly charged by the company.

My mobile no. Is [protected]. I ported this no. Bsnl prepaid to airtel prepaid. But they wrongly ported it to airtel postpaid. Now i want to ue airtel prepaid services instead of postpaid. But they are saying that they can't do anything now and forcing me to countine it for atleast 4 months. But i don't want to use this. Please look into the matter and do the needful.

Airtel — regarding not receiving any signal except emergency calls only

1 review
Sa saipavan pampana on aug 22, 2017
Submit a complaint

It's been a month and my issue on receiving signals is not yet solved. I received many calls from airtel stating my issue will be resolved but none is taken care. Im ashamed of saying that consumer complaint is such a waste, even though i made a complaint from this there is no use. I think everyone one is bribed. What is use of consumercomplaint.in, even after complaining from this govt registered one there is no action taken from airtel. They are not even feared of complaining in this site.
And my previous complaint are stated below to consumer complaint.

It's been 6 days i raised a complaint against airtel, but till today i haven't received any call or email from airtel regarding my complaint. Now i came to know after these many working days even after complaining in consumercomplaint.in airtel is not at all taking any action on my complaint. So the hope on government is also vanished from me in solving my issue. Even the government is not at all taking any action towards this. And my older complaint is stated below for your kind information.

I p. Saipavan with bearing airtel mobile number [protected] have recently ported to airtel in the month of march or april 2017. At first i recieved signal in roaming i. E in kerala but when i changed my location to goa i stopped recieving signals from airtel and they asked me to take a new sim from andhra itself. So i kept in "safe custody" to not to lose my number if it is not used for months. Last month i. E on julu 31'st i have taken a new sim from airtel store in vijayawada, it worked well till i crossed the border while returning to goa. I stopped recieving signal from 6th august as i just crossed the border of andhra pradesh. Here in goa again i have a new sim in local store nearby vasco and that new sim to stopped recieving signals as soon as i inserted it in my phone and it was showing emergency calls only. First i thought it was my sim tray problem but others sims from other networks are working in the same sim tray but not airtel. I have raised a complaint on this issue to airtel on 7th august 2017 but the actual complaint is registered from airtel 9th august and 11th august i got a response from airtel stating with a service request number 78555330 and our network team is working with the issue and it will be solved on or before 16th august 2017 but the issue is not yet solved and im not at all recieving any signals from airtel to my number and they are not even responding to my mails and asking me to wait.
And my question is???
1) will my isuue wil be solved or not??
2) how many days i have to wait for recieving signal???.
3) i dont want to loosed my number i. E [protected] since it was registered with all my bank accounts and all my contacts in my phone are used to this number.

Please consider this issue at most as i was not able to recieve any signal from airtel apart from emergency calls from the past 10 days. Please do the needfull

Hi we have done wrong recharge for below mentioned details. Pls kindly resolve the issue.

Correct number [protected]

Wrong number [protected]

Transaction id [protected]

Amount 349

Demo number[protected]

We tried to contact the service provider but the response is not good and not supporting as we are doing small scale business 349rs is matter to us. Kindly look into this issue.

Thank you

Your 4g network is slow... I cant even the send photos through your network... It takes 1minute to send 1 photo with your 4g network... And please do not about the video sending.. Its the harsh condition for me... Even the browser is not working properly because of your poor range... It takes much time to open a web page... And watching video online is not possible for me because of your poor network.. I am fed from this all.. Please do something...

I have corporate cug connection in state bank of india with sim [protected].
For reimbursement of monthly bill, we have to insert gstn, kindly give subject number so that i can apply to my company for my bill. This complaint is not against the organisation but for the general information required for smoothness of billing monthly cycle. Thank you very much

I m residing at 30, punjab society, nr civil hospital, asarwa, ahmedabad-380016.
I had done recharge of ₹ 399 on 1st september. But i was not knowing that my amount will go in vain. There is unavailability of 4 g network in my area. It's show 4 g on the top of my mobile. But it's working like 2g.
I had also complained several times on customer care 12118. But the response was negative. They told me to resolve my complain within 72 hour's, it's more than 72 hours now.
I registered my complain on 2nd of september.
Take action as soon as possible.
(M) [protected]

You claim to offer a 399 pack that has validity for 84 days with 84 gb, but you have made it available for only a limited set o[censored]sers.in simple words it is customized and available for only a few. Why announce such an offer when it is not available for everyone? Kindly let me know how the plan works! You are blatantly putting up a false marketing gimmick. Check into this and please be fair to all in terms of how your plans work.

Your company send me legal notice through "jan adalat (Court)" in order to pay remaining amount of my airtel broadband & landline connection.

When i lived in indore, i took an airtel broadband & landline connection (Advanced rental plan for 5+1 month) in march 2015 and used that connection around 2 years (March 2017) till i lived in indore. Then i requested to your customer to disconnect my airtel connection though they told me that we will proceed my request and disconnect the connection but they didn't do.
Many customer care representatives of airtel called me (During the period of end of my subscription plan) and ask me about my plan on airtel connection but i replied all of them same, to close my connection as soon as possible because i had to leave that place but no one did.

I had already informed to your customer care representatives on call about my disconnection of airtel connection though my plan was advance rental (Prepaid) plan but they didn't do it on proper time.

After our disconnection request we do not use any amount of internet data till now (07/09/2017) but bills generated in the duration of april-2017 to june-2017.

Due to their failure & mistake, they are forcing me to pay the remaining amount that's not failure of mine.

So, i kindly request you to remove the charges applied on my account or on me and also stop sending me the legal notice for the submission of remaining amount of airtel broadband & landline connection.

Relationship no. :- [protected]
Tel. No. :- [protected]
Dsl id :[protected]_dsl

Ayush tanted
Contact no. :- [protected]

Dear sir / maam,

This is to inform you that there has been online fraud transaction from my sbi debit card against sbi savings account no. On 07/09/2017 to airtelmoney. Total amount of rs 23, 995 /-.

Airtelmoney transaction details : othpg 481337, othpg 480673 and othpg 480195

Request you to pl take necessary action against above transaction & hold the payment.

We have already informed the matter to cyber crime branch. Matter shall be taken up legally.

Look forward for your quick & favorable response.

Thanking you,

Rgds,

Praveen sharma

My cug connection's bill plan not change from so many months, that's why so much bill
I want waiver on my bill, either i will complain on consumer forum
Since march month, i have proof of bill plan request letter that i given at your airtel store.
[protected]@gmail.com
8671*71086
8671*71087
8671*71068
8671*71072
9033*03320
9725*51710

Date: 12th june 2017
Time 17:22
Ref no. 76892355
Bill plan change

Date: 12th june 2017
Time 17:22
Ref no. 76892355
Bill plan change

Date: 12th june 2017
Time 17:22
Ref no. 76893165
Bill plan change

Date: 12th june 2017
Time 17:22
Ref no. 76893291
Bill plan change

I have recharged with 399 offer one month before, but the package is applied till 28 days after that it is not working. And i got the attached message that the offer is valid for 70 days, now also yhe offer has to valid but it is not. When i am trying reach out customer care they don't english i don't know tamil this is happening since weeks. If you take some quick action on this would be appreciated. Thank you.

Hello airtel,

I am manoj dattatraya mugdar, airtel user from last 10 years.

My postpaid details as below,

Airtel number : [protected]

Current monthly plan : rs. 499.00

Billing cycle : 11th of every month.

As i mentioned my monthly rental plan is rs 499.00 with benefits of 5gb internet data and unlimited voice calls, and i used this plan from last few months without any interruption.

I'm writing this mail regarding some service issue.

1. Last month (11 july - 10 august 2017) my total billing amount is rs 1751.96 it includes monthly rental rs 499.00, internet usage charge rs 985.76 plus taxes rs 267.20.

2. Current month i'm getting 5 gb data of as per data plan and previous month balance data 1005.6 mb. Referred attached screenshot of myairtel app.

3. My concern is if i got previous balance data for current use (Which i'm continuously monitoring day to day to avoid any extra charges for internet uses) then how you can charged me extra internet usage for previous month?

4.in my monthly bill (Invoice no[protected] internet usage showing 201883 pulse and when i convert this into gb it shows 1.92 gb if adding total billing usage and balance data its observed that which is lower than my monthly plan.

5. For above mentioned points i'm continuously following with customer care upto 9 times and also visited to airtel gallery at dombivali but i'm not getting fixed solution on this issues. I'm getting only two complaint no's while i'm calling nine times to customer care. From two of these one complaint (Complaint no[protected] is closed without my satisfaction and another one is open (Complaint no[protected].

This is big issue i'm continuously facing after application of gst, due to this i'm totally frustrate and it impact on my routine work.

Please take an immediate action and resolved this issue on top priority now i'm paying as per my monthly bill rental to avoid any late payment charges.

I'm waiting positive reply from your side.

—
Best regards,
Manoj mugdar
+91 [protected]

Respecred sir,

I am suresh verma s/o shankar verma, r/o h. No.24 post master gali dhadhan mohalla badarpur new delhi 110044. I had theft my nokia mobile. I am going to lig dda flats gautampuri new delhi 110076 for tution. I am teaching part time tution. So, i want my sim card has been blocked, my mobile no.[protected].
You are requested to kindly goodself blocked my mobile no.

Thanking you
Suresh verma

([protected]) am facing very bad network call quality issues in my apartment, we stay in the terrace, even though we are not receiving good quality or solid network coverage. Calls are dropping very frequently, and regarding data, there will be 4g symbol, but if you open any app or browser it will say no network connection.
We are facing this issue in marathahalli, bangalore

Sir the episode goes like this, on 5th sept 2017 early morning a message was flashed on my phone mentioning that my voice services are blocked. At around 1130am i visited your airtel outlet at nehru place new delhi 110019. After checking it was identified that there was the problem in my sim and needs to be changed.in addition it was also informed that my ikyc also need updating. As i was carrying copy of my aadhar card also[protected] hence same was done there and then. At that time i was assured that my phone would be operational within 2 hrs although the comfortable claims as per them for restoring services are 4hrs (Quite acceptable to me) at 12:24 on 5th sept i received the sms twice saying that “your services have been set. Please restart your handset”. Accordingly i followed the instructions as advised. Until after rechecking with your call center [protected] at around 5.00-5.30 pm and speaking to one of the gentleman by the name of mr sushil i was made to understand that still my documents are not uploaded/punched by the customer care center, so i need get in touch with them again.

Highly annoyed with your services i approached airtel center again at around 6pm for my documents rechecking. My ikyc was re-entered through the transactions reference no[protected] and at 1810pm another sms with the same text as of afternoon sms was received by me asking again to restart phone to restore the services. With the futile efforts and end results, since then i have been following-up with your airtel customer care and have been struggling till today (7th sept at 1850hrs) for restoration of my services. It appears that airtel is not at all bothered to service its customer. You as a highly professional company would definitely understand the value of business continuity. The big question is who would bear this enormous loss to me. As still i don’t have any outlook when my services would be restored.

Today i am forced to write this mail formally under tremendous pressure. Surprisingly for this little problem if takes 3 days surely then the airtel support is in question as it was in past also? Not only this i’ve been suffering from airtel’s wretched out services since long.

In another incidence on 25th july 2016 at 14:29 a complaint was launched by me with transactions/ticket reference no 70524351 for highly poor connectivity at my place. A revert call was made to me for the issue and was assured for the resolution fast. After couple of days another response call was made by airtel communicating that the issue highlighted is related to the tower problem in my area. It was also shared that the issue is already escalated to all the concern department for the installation of new towers in your area for which the installation would take 2-3 months. Unpredictably the call was closed through the reference no f-[protected] dated 16th aug 2016 and also through another ticket no f[protected] dated 19th aug 2016.

Even after more than a year i am facing the problem of poor connectivity at my place new delhi 1100185 and am at the same place where i started. The frustrations are to the extent that i opened a another complaint with reference no 78818461 dated 22nd aug 2017 at 09:47 for the resolution of the long pending problem. Even i was informed that someone from network team airtel would visit me for checking the connectivity. Unfortunately there is no movement at all on my complaints.

Having going through the bitter experience of airtel services and if airtel intends to continue the same quality of services, for sure i won’t recommend airtel to any one in future. What is more i’d also start search for an alternative to my present service provider. Even overlooking the airtel’s association with for almost 2 decades.