Airtel Complaints & Reviews

Address: New Delhi, Delhi, 110022

Hi airtel,

My complaint ref no.: 53088054
I totaly disappointed with airtel service,

I had last word with you regarding for my money you said you return my money on my paytm account but still not receive this amount from your side. Now you require cancel cheque for transaction. I also shared with you, my cancel cheque. Please transact this amount in my account.

Airtel customer support has been notified about the posted complaint.

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Address: 500013

The above mentioned mobile was transported to bsnl 4/5 months back. After clearing the dues then. After lapse so much time airtel got my mobile deactivated claiming some more dues and helped bsnl
I paid airtel dues on 14/09/2017 in their call center, chikkadpalli main road around noon time. They have not given any receipt.
A scan of slip issued is available. Airtel has not conveyed this info. To bsnl and hence bsnl not activated the mobile
Can't they call bsnl and confirm receipt of their dues.? I suffered lot of losses due to this in action..

Ramesh prasad

Airtel customer support has been notified about the posted complaint.

Sep 25, 2017

Updated by stupid converse No reply has come from BSNL. Kindly pursue

Sep 25, 2017

Updated by stupid converse There was no response From Airtel. Pl. pursue

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Hi actually recently i got a message to my mobile number to make my mobile number linked with my aadhar card number but actually the thing is the mobile number which iam using is brought by my brother and i dont know on whose proof he brought that number. So i just want to know the subscriber name of the mobile number [protected]. And now my mobile number stopped working completely so can you please resolve my issue as soon as possible

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Address: 517507

On 16/08/2017 morning from airtel payment bank i have recharged my mobile with two transactions in this one recharge is successful and another recharge unsuccessful, but displaying successful transaction in the app. I have waited long enough for the successful transaction. I have tried every customer care displayed in internet, no option is given to contact customer care. I haven't expected this service from airtel. I have mailed them they told they will solve problem 24 hrs, problem haven't resolved. Yesterday i mailed them 3 times regarding the same they haven't approached yet.

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Address: New Delhi, Delhi, 110045

Website: www.consumercomplaints.in

They literally offend customer due to lack of customer service service. I never get any chance to speak to their executive and that's really drives me crazy. Everytime i called and just wasted my precious time, and which they hardly bother. And that is not because that i'm unhappy with their services. It's just, that i had some concerns and which needs to be resolved only by the customer care people. Is that a crime?? If we are taken up their services and having some issues so isn't that obviously that we called up to their executives but everytime we end up with disappointments. And that's really bad really very bad.. Such a poor department of a leading company!! Shame on you airtel. And i posted a picture to realize it's only 32 or 33% of customer who are satisfied. And there're more than 34 thousands of complains has been registered. Please!! Take some critical action. Otherwise we always feel like cheated. Thanks sir/madam.

Sep 19, 2017

Complaint marked as Resolved

No!! It's not been resolved. And how it's been marked resolved?? When I just posted a few minutes back??

Airtel customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Shubhra Das They literally offend customer due to lack of customer service. I never get any chance to speak to their executive and that's really drives me crazy. Everytime i called and just wasted my precious time, and which they hardly bother. And that is not because that I'm unhappy with their services. it's just, that I had some concerns and which needs to be resolved only by the customer care people. Is that a crime?? If we are taken up their services and having some issues so isn't that obviously that we called up to their executives but everytime we end up with disappointments. And that's really bad really very bad.. Such a poor department of a leading company!! Shame on you Airtel. And I posted a picture to realize it's only 32 or 33% of customer who are satisfied. And there're more than 34 thousands of complains has been registered. Please!! Take some critical action. Otherwise we always feel like cheated. Thanks!!

And this complaint has not been resolved. So i posted again.

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Address: Bangalore, Karnataka, 560037

Website: Airtel

I have been an airtel prepaid customer for many years but for nearly 2 months i have not been able to make a single call or sms to any number except 121.
I have complained many times and many times the complaint according to airtel back office team gets resolved but in reality its the same situation
Then a customer care officer suggested faulty sim.. I changed my sim 3 weeks ago but still same problem persists. I cant make aby outgoing calls or sms.. However my gprs connection plus incoming sms and calls are working fine..

My mobile no - [protected]

The customer care just does not know whats the problem and what could be the solution.. They hang up many times.. I have visited the airtel relationship centre also but there also no one know the solution to my problem. One of them did profile reset still nothing happened.

Airtel customer support has been notified about the posted complaint.

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Address: 560072

Website: [email protected]

Hi sir,

Here pranesh. My mobile no is [protected], i had problem while using mobile internet services. Network is suddenly off when using internet services.in all time i make switch off my mobile for network running. It will very problem to us. I already informed your concerned customer care. They assure about resolve the problem. But it could be happen again. If it will continuosly happen i changed my mobile no and i go to another network.

I kindly request the problem as early as possible.

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Address: 600097

Taken 75mbps connection - from day 1 only getting below 20mbps. Inspite of multiple complaints at 121 nothing changed. Since i have already paid upfront 3000/- for 3 months they don't care. Terrible after sale service and customer care. Airtel should be called no 1 company in successfully cheating crores of indian people. Now the speed is below 10mbps..

When i call customer care the complaints is simply closed without any update saying issue is resolved!!

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Address: Ranga Reddy, Andhra Pradesh, 500049

Sir i am a old customer.please do block my number and re issue the same number on another sim card. as i lost my mobile phone just two hours prior.thanking you i would like to ask a question regarding a recent advertisement about recovery of phone could you please explain about it in details

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I have ported my airtel sim from airtel post paid to airtel prepaid. I am getting the signal bars on the new sim card so i tried to activate the sim.
It's been weeks since i have been calling on 59059 for tele verification and activation but all i am being responded is with some advertisement of services.

Please help me in activating my sim

Thanks
A narendra

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Address: Nagpur, Maharashtra, 440034

Website: Airtel.com

Excess bill charged
Complete no.7425810 on 11th September
Complete no.79499838 on 15th September.
Nitin Sonbhadre.
[protected].

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Address: Mumbai City, Maharashtra, 400095

Hi,
Name - dawood baig
Mobile number - [protected]
Email - [protected]@gmail.com

Issue :
My issue is that i am getting too much bill amount. My monthly plan is 499.
I am facing this issue since last 3 months, that is july, august, september.
My july bill was 1310
August - 1365.92
September - 3042.93

They are charging extra bill amount and when i called to the customer service they said you have used the internet but the thing is that i haven't used the internet too much.

For this issue, i have called multiple times to the customer care and also i went gallery regarding this issue they are stating that your pdf file is not yet generated. Since last 2 months when i call they said still your pdf file is not generated and they are saying that due to the internet usage there is a charge but i haven't used that amount of data.

So my concern is that when will my issue get solved. I also want to port my company and due to airtel bad service still, my issue is not solved.

You can also check my call recording and all & if you have any query you can call me anytime.

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Address: 122011

This for airtel notification and my personal records. I have requested them to disconnect my airtel broadband and landline number today at 6:08 pm. Same has been accepted by their customer support executive with disconnection id:87892080. They have also confirmed that billing will stop from today on 18th sept 2017 and complete disconnection will be processed in next 7 days. I am putting this note on this forum as they have cheated with me last time after requesting them to disconnect they have still generated bill for one month which later they have accepted as their mistake after i published here on this page. Airtel please acknowledge the receipt of disconnection request here..

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Address: 411027

Website: www.airtel.in

I am receiving threat calls post my cancellation of 4g service. I had paid upfront the charges for first three months and decided to close down due to poor service, customer service as well as data bandwidth in our area. There were some freebees offered for data addition for which some charge was added by mistake which i was assured that would be taken away.

I got a threatening call today (18th sept 2017 monday) again, sating that a warrant has been issued for non payment of some 1000 odd inr (65000 bailable and police will come any time and arrest me!) and the case would be in delhi court only.

I mentioned i did not receive anything in writing on which he said the courier came back undelivered, surprising because indian post leaves a note on door and private couriers call on mobile. None of which was a reality.

I had to write n number of emails for disconnectivity, i also received some strange bill of 70000 in between which was nullified after many request.

And now this!!!

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Address: 721143

My recharge of airtel digital tv [protected] lasts for only 14 to 15 days for rs. 200. I cannot change this plan. How can some channels so that recharge of rs. 200 to 250 lasts for a whole 1 month or i should opt for a cable line? I want to take some news, cartoon channels along with the regional channels (Bengali). I want to keep discovery. Nat geography, and some hindi movie channels.

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Address: 560097

Website: [email protected]

Hi,

I had opted for airtel broadband and airtel people came and collected required documents and a cheque of 2584 rs. After few days they mentioned there is technical issue and cannot provide connection and my documents and cheque will be returned. But they have taken the money and now not refunding even after continuous follow up. The amount is deducted on july 15th 2017 and till now there is no sign of refund and everytime the customer care person comes up with new stories. Kindly guide me how can i get my money back.

Airtel customer support has been notified about the posted complaint.

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Address: 591124

Website: Airtel

I have an airtel prepaid connection number [[protected]] from karnataka. Whenever i was in roaming i am unable to make outgoing calls, but receive incoming calls. When i am in home network i have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now i am in roaming and facing same problem. I am really fedup with this kind of poor services from airtel

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Address: Dakshina Kannada, Karnataka, 575007

Regards,

Yashodhar, admin manager, advaith jcb, [protected].

Please don't print this e-mail unless you really need to. "save paper - save forest - save earth"

From:
Sent: mon, 18 sep 2017 16:43:59
To:
Subject: re: [|bal|ref53767663|] recharge-[protected]
Dear yashodhar,

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused.

I would like to inform you that your concern has been registered with reference number conrc[protected] and the same would be resolved by[protected] at 08:40am.

We request your cooperation. Thanks for reaching out to us.

Delighted to assist you.

Best regards,
Mohan chandrappa
Service specialist
Airtel ¿ india¿s fastest network

— original message —
From: [protected]@advaithjcb.com
To: [protected]@airtel.com
Cc:
Sent: 18/09/2017 12:30:40 pm
Subject: re: [|bal|ref53385583|] recharge-[protected]

Sir/madm
My problem in above said matter is not solved.
Kindly advise in this regards.

Regards,

Yashodhar, admin manager, advaith jcb, [protected].

Please don't print this e-mail unless you really need to. "save paper - save forest - save earth"

From:
Sent: fri, 08 sep 2017 17:55:50
To:
Subject: re: [|bal|ref53385583|] recharge-[protected]

Dear yashodhar,

Greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to inform you that in case, the amount is not reversed to your bank/credit card account beyond 10 working days (I. E. By[protected] for recharges through hyperlink "http://airtel.in"airtel.in, please reply to us with the below details:

We have verified our records and found that the recharge of rs. 129/- (2 times[protected],[protected] done on[protected] was unsuccessful.

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

A. Bank statement in pdf format (10 working days statement from the date of recharge)

B. Transaction id (At the time of initiating the transaction, you will receive an sms or email including the transaction id)

C. Alternate contact number, in case we need to get in touch with you. Thanks for reaching out to us. Delighted to assist you.

Thanks for reaching out to us. Delighted to assist you.

Best regards,
Praveeni vaidya
Service specialist
Airtel ¿ india¿s fastest network

— original message —
From: [protected]@advaithjcb.com
To: [protected]@airtel.com
Cc:
Sent: 08/09/2017 03:55:15 pm
Subject: re: [|bal|ref53172007|] recharge-[protected]

Madam/sir

My problem regarding above said subject is not solved.

Further please verify regarding 2 times rs.129/- is not materialised.

Regards,

Yashodhar, admin manager, advaith jcb, [protected].

Please don't print this e-mail unless you really need to. "save paper - save forest - save earth"

From:

Sent: tue, 05 sep 2017 11:54:21

To:

Subject: re: [|bal|ref53172007|] recharge-[protected]

Dear yashodhar,

Greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.

As discussed on [protected], we have verified our records and found that the recharge of rs. 129/- done on[protected] was unsuccessful.

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

In case, the amount is not reversed to your bank/credit card account beyond 10 working days (I. E. By[protected] for recharges through hyperlink "http://airtel.in"airtel.in, please reply to us with the following detail

A. Bank statement in pdf format (10 working days statement from the date of recharge)

B. Transaction id (At the time of initiating the transaction, you will receive an sms or email including the transaction id)

Airtel customer support has been notified about the posted complaint.

Sep 18, 2017

Updated by Gowda Yashodhara Regards,

Yashodhar, Admin Manager, Advaith JCB, [protected].

Please don't print this e-mail unless you really need to. " Save Paper - Save Forest - Save Earth"

From: <[protected]@airtel.com>
Sent: Mon, 18 Sep 2017 16:43:59
To: <[protected]@advaithjcb.com>
Subject: Re: [|BAL|Ref53767663|] RECHARGE-[protected]
Dear Yashodhar,

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused.

I would like to inform you that your concern has been registered with reference number CONRC[protected] and the same would be resolved by[protected] at 08:40AM.

We request your cooperation. Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Mohan Chandrappa
Service Specialist
Airtel ¿ India¿s Fastest Network

[protected]Original Message[protected]
From: [protected]@advaithjcb.com
To: [protected]@airtel.com
Cc:
Sent: 18/09/2017 12:30:40 PM
Subject: Re: [|BAL|Ref53385583|] RECHARGE-[protected]

Sir/Madm
My problem in above said matter is not solved.
Kindly advise in this regards.

Regards,

Yashodhar, Admin Manager, Advaith JCB, [protected].

Please don't print this e-mail unless you really need to. " Save Paper - Save Forest - Save Earth"

From: <[protected]@airtel.com>
Sent: Fri, 08 Sep 2017 17:55:50
To:
Subject: Re: [|BAL|Ref53385583|] RECHARGE-[protected]

Dear Yashodhar,

Greetings from Airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to inform you that In case, the amount is not reversed to your bank/credit card account beyond 10 working days (i.e. By[protected] for recharges through HYPERLINK "http://airtel.in"airtel.in, please reply to us with the below details:

We have verified our records and found that the recharge of Rs. 129/-(2 times[protected],[protected] done on[protected] was unsuccessful.

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

a. Bank statement in PDF Format (10 working days statement from the date of recharge)

b. Transaction ID (At the time of initiating the transaction, you will receive an SMS or email including the transaction id)

c. Alternate contact number, in case we need to get in touch with you.Thanks for reaching out to us. Delighted to assist you.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Praveeni Vaidya
Service Specialist
Airtel ¿ India¿s Fastest Network

[protected]Original Message[protected]
From: [protected]@advaithjcb.com
To: [protected]@airtel.com
Cc:
Sent: 08/09/2017 03:55:15 PM
Subject: Re: [|BAL|Ref53172007|] RECHARGE-[protected]

Madam/Sir

My problem regarding above said subject is not solved.

Further please verify regarding 2 times Rs.129/- is not materialised.

Regards,

Yashodhar, Admin Manager, Advaith JCB, [protected].

Please don't print this e-mail unless you really need to. " Save Paper - Save Forest - Save Earth"

From: <[protected]@airtel.com>

Sent: Tue, 05 Sep 2017 11:54:21

To:

Subject: Re: [|BAL|Ref53172007|] RECHARGE-[protected]

Dear Yashodhar,

Greetings from Airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.

As discussed on [protected], we have verified our records and found that the recharge of Rs. 129/- done on[protected] was unsuccessful.

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

In case, the amount is not reversed to your bank/credit card account beyond 10 working days (i.e. By[protected] for recharges through HYPERLINK "http://airtel.in"airtel.in, please reply to us with the following detail

a. Bank statement in PDF Format (10 working days statement from the date of recharge)

b. Transaction ID (At the time of initiating the transaction, you will receive an SMS or email including the transaction id)<b

***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
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Address: Kota, Rajasthan, 324005

I am from india and working in kuwait i have activated 3999 international roaming plan. When i checked my bill it was over billed by rs.4655.81. Kindly resolve this asap as my due date is after 3 days. Airtel has charged me for internet services which is free n my plan and i have not used internet more than that but for internet they charged me rs 4655.81 including taxes.

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I want to port my number to jio because of less internet provided to me i don't want to be on aairtel network any more please kindly contact me for this as soon as possible because it is urgently required to port in jio and i am having problem about network everywhere. My net is also working very slow most of the times. I get very less gb which is not sufficient for me and my friend is getting more gb internet in less then my plan

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