Airtel Complaints & Reviews

Someone has deactivated my no. N ur aitel is not activating it i m facing this problem daily pls resolve it some times c. Cr says go to airtel store sometimes they say we will resolve it soon now i am unable to do call ivr says there is a temporarily suspension on dis no. Kindly contact to customer care

— forwarded message —
From: "gaurav srivastava"
Date: 2 sep 2017 3:38 a. M.
Subject: activation of airtel broadband
To:
Cc:

Hi,

I paid my airtel broadband bill yesterday at 6.30pm.
But still unable get either conformation msg of receiving the bill or activation of my airtel broadband, after calling many times in customer support they provide this email id to mail for sudden assistance.
Register mob. No. - [protected]

Kindly find the attachment for transaction reference no.

It's a humble request to activate it asap.

Regards
Pallavi srivastava

After sending this mail customer executive said its will take 4hrs to reach their, it has been 20 hrs to send them.

My account settings were changed without any notice. This has happened many times and airtel has no way to escalate the case.

There is no one who listens to customer complaints. The policies are worst.
I have sent an email many times and they always activate incorrect list of channels and my issue is not resolved even after calling customer care senior executive.

We should take this company to consumer forum and save the other people from such a fraud.

From the last few months, the call quality on airtel has reached new depths. Most of the times i am unable to hear what the other person is saying. I am a student and i call my parents daily. I can't hear what they say clearly because half of their words are just muted. And it is just impossible to make sense of what they are saying because only a few words reach me. It's like solving a puzzle whose pieces haven't been made yet. Frustrating to say the least. Data speeds are worth laughing at especially when the "fastest network in india" is involved.

I have just ported to airtel. I would like to register complaint on poor customer service from airtel store, navalur, chennai (Near ags cinemas). The staff are providing the customers with wrong details due to which i had to face a loss of rs.700.
I would like to raise complaint particularly against mohan raj, working there. The way he responds to the customer is very rude and not at all responsive.
Please take necessary action.

I went to the above mentioned air tel shop, to port my wife number from aircel to airtel no is [protected], my experiance is=
1. Absolutely unfriendly attitude the staff are i was told by a guy to meet the next guy he just walked away saying nothing. I also told the main guy this he just ok ok.
2. They did the porting and said after 6/7 days it will work on airtel service, we awaited over a week nothing happened.
3. Went back there they check and said may be due to some technical problem
It not done and in a very irresponsible way.
4. My wife has prepaid plan so i told them change to postpaid plan and took a plan of 650 and paid advance of 240/- they said in 6/7 day it will be activated.
5. After a week again nothing happened so we went there again, i was shocked when i was told some came to verfy and no one was at home.
6. I asked them why did you not inform us that so we could have told you what time to come and when we would be there or could have told the guard there was no proper responce again they just hush it aside
7. She then asked us when can they come so i said today saturday between 9 to 10.30.
10. Till now its 1pm no one has come.
11. They gave a receipt i wanted to call and check i was again shoked there is no phone contact so they airtel customers to go there every time?
12. I goggled there was a cell no but when i tried it says invalid no, can you imagine this.
13. Today we have so many options but i told her to take airtel but finally she with a contact for over 15days because i chose airtel
14. I am going to disconnect all my office connection and my staff connection from airtel, horrible experience.

Mobile insurance airtel secure plan
My airtel secure claim was rejected with a given reason that the phone handling was improper! My phone slipped out of my wife's hand and u people are like, there should be an external factor which must the reason of breakage. Why? Is it necessary to meet with an accident with bus or truck for getting ur claim from your insurance company? In policy there is clearly written that""accidental damage subject to terms conditions definitions that damaged means to damage to the insured product due to unintentional drop or collision of the insured product" screw with your airtel secure plan..

I,

It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of apr'17.
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to i was standing in my drying room and i slipped due to y carelessness. What a rubbish statement ever...

May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

Hi,

I have changed my company and my company was kind enough to allow me to take company number along with. I had visited their peninsula, lower parel arc and have submitted all the required documents long back. I have also received new sim card from them, but my new sim card is yet not started.

I have also tried to contact airtel several times from toll free number, mails, complaint option on their website etc. But every time i have received fake promises. Worst part is they keep sending me messages that they have tried to call me on number but i did not pick it up, and there are no miscalls also. When i asked them to provide their number if they are unable to contact me, there is no response on it. Such a shame.

I am using my number for last 8 years and i can not afford to lose this number, if airtel is not interested to help me at least given me consent so that i will change my service provider from airtel to anyone else.

Regards,
Mitesh salkar
[protected]

Hi
Myself manoj chhabra. Airtel customer since from long time. I have taken a plan called mobile secure plan. My mobile phone slips from my hand and screen got broken. After more than a month time submitting all my documents and satisfying the insurance people with a lot of difficulties and sort of harassment like they picked up the phone from my house. After 15 days i receive a call from them about estimates. I agreed. But suddenly after a week i received a call from insurance or airtel that my insurance claim is rejected because it's slip from my hand. If it was broken in a accident than we can give the claim. Can i ask artel than why my phone was picked from my home when i already informed them about the incident. Are they making fool to the customer. I waited for about two months and got phone back with more damaged. Feeling very disappointed with such a poor kind of excuses by airtel. Waiting for the reply.
Manoj chhabra
[protected]
Service request no.2147688.

Sir,
I am your customer from gandhi vihar new delhi 110009. There is a problem started from few days that the internet sleep becomes slowdown. It's like i am using 2g. Is there any work going on.
I am requesting you that solve this problem immediately. This type of problem also happened in some other areas. Many times i talk to your customer care providers but they cannot solve this. Thank you.

Dear sir/madam,
I recharged my number-[protected] with rs 25 as it was showing in the offer box that they will provide me 56 minuts for 3 days but they only provided 145 mb 3g data, 4 days which is highly disappointing. I talked to the customer care to senior staff and the behaviour and the way of talking was even horrible. He was shouting and talking in the high tone which is not acceptable.
This was acceptable with such a big telecom company like airtel. I will definately take action against it if my problem is not resolved... So pls help me.

Regards,

Abhay kumar

Mob no: [protected]

I had my two dth connection clubbed to my mobile no. [protected], & account no. [protected] (Name : vinodkumar vyas). Accidently, i did the recharge of inr 4153 to the account no. [protected] instead of regular recharge amount of inr 2650 on 27th july, 2017. For this mistake, i asked airtel to refund the same to my bank account, but after that, i got so many calls saying that the amount has been credited to my bank account, but in reality, no where i can found it credited. I really got frustrated of settling this amount.
Airtel has simply sent me the arn number which bank don't understand anything, even after that airtel is not interested to look back the mistakes happened with them. Ultimately the customer has to suffer.

Plz provide august 2017 incoming outgoing call history of number [protected]... Because someone is talking with my husband... My husband deleted all call history... I want to know the details of call history... Due to this personal problem to help my kids future plz provide the transaction list... My husband not coming home and stay outside after getting incoming calls. So plz send the numbers... For my kids future... Thank u

I did a recharge of 399 for 1 gb/day for 84 days for my airtel number on 2nd september 2017. But got a message of 3 gb/day for 28 days. I don't need 3 gb for a day. If i had to recharge for 28 days. I'd have recharged for some other offer. This was a total wastage of money. Why did it happen?? Either i want my money back or want 1 gb/day for 84 days.
My airtel no : [protected]
Circle : bihr and jharkhand

I recharged my number-[protected] with rs244 as it was showing in the offer box that they will provide me 1gb 4g data for 70days but they only provided 1gb data which is highly disappointing. I talked to the customer care to senior staff and the behaviour and the way of talking was even horrible. He was shouting and talking in the high tone which is not acceptable.
This was acceptable with such a big telecom company like airtel. I will definately take action against it if my problem is not resolved.

Mnp no. [protected]. On 17.08.17 your authorized person collected relevent documents and rs.300/- cheque for advance rent of postpaid number.

On 29.08.17. The cheque was debited in my bank, but till date i have not got the air - tel connection.
Kindly activate the postpaid air-tell no. Immediately or return the amount. If not legal action would be taken.

I have been using my airtel number for the past 8 years and since a year or more, i cannot send text messages and this is extremely irritating and may cause a problem in case of an emergency. Kindly look into this asap as sms is a basic necessity for an individual. I have tried multiple settings on my phone and still it is the same. I even got a new sim thinking that the sms service will work, but it did not and the service center executives have zero knowledge about anything. Airtel customer care is never reachable. Poor service high rates. Extremely dissatisfied and disappointed with airtel.

Im pissed off being fr airtel consumer my recharge hve bedn deducted unneccsarily check it first n pay me bk r els i m gonna quit airtel india

I had purchased a fancy number from an airtel dealer payed 1500 rupees.
The number is activated but there is no network at all.
I have been following up with that guy, who gave me sim, he has been saying me the sim has been activated but there is no network at all. And one guy abused me like anything using such an ugly language.

I dont understand why airtel is being poor in providing customer services. Customers are paying money for you guys to provide best services, we pay you money to serve us better.

Airtel is not proceeding faster in terms of network issues and complaints. As being the biggest network of india, airtel is losing its credibiltiy thats y ppl are opting for new netowrks.
I have raised many complaints regarding the network issues to the cc but not yet resolved.

Somebody please help me.