Airtel Complaints & Reviews

Hi,

I had recharge my prepaid number [protected] on august 18, 2017 with rs 399 (Transaction id - [protected]) for 70 days unlimited call offer. When i am trying to call from today on any number that is saying no balance is available, kindly enhance the stipulated date as per offer.

Hope you will resolve my issue otherwise i don't have any option other than port to other network.

Thanks and regards,
Abhishesh kumar jha
Mob no - [protected]

I got recharged my sim no.[protected] airtel : package :rs.345.00 (Unlimited all call and 2gb data per day for 28 days). Its validity is up to 25/09/2017 but i am sorry to say that internet services has been stopped in my 4g lenovo mobile-4gsim. It was contacted to customer care but they did not give any satisfactory answer. It is requested that kindly do the needful action for providing me internet service on my mobile.

I am a airtel service user from haryana, sonepat. I have 10 airtel simcards in my family i want to link them with my aadhar card. There is two near by airtel service centres one at ghandhi chowk anthor at subhash chawk everytime i visited there for link my aadhar card they told me application is not working and we don't have finger print sensor etc. They dont show respecct towards costumer, they speak rudely with costumer, i think they join the outside retailers becouse they evrytime said me go and do from out side retailer and retailer ask 20 rupees for each sim car i have to pay 200 rupees for link my simcards with my aadhar card. I am feeling very bad with thier brutal behavior. Please take some action against them plz plz. Do something

I have taken a duplicate sim card on[protected] as the sim i have been using for the past 2 years wore out. I was told that my sms services would be active after 24 hours. But, till date (09/15/2017), i am unable to send or receive messages. I have raised concerns with all possible types of escalation levels at airtel, but no single person is able to get my problem addressed. I have three complaint numbers (Srs) registered, that were claimed to be of highest priority at airtel on 05-sep-17, 12-sep and 15-sep as follows: 79229974, 79513665, 79418712, each claiming to have an sla of 24 hours each, to no effect.
The biggest concern is that i am not even able to port my number to another network, as that would require me to send an sms and receive a confirmation number.
It hurts me a lot as i have become helpless with all my online transactions stopped (Since they would require an otp), no single soul working at airtel willing to help me and no hope of continuing my existing number on any other network.
Please help me atleast to port to any other network

My loop no.[protected] i lost if you have same no. [protected] please. Help me get the sim card with same no. And please check. On google this number is my loop no last 5 to 7 years. Please help me. And. Also. My aadhar card... Bank account. Wattsup. Account yahoo mail address.. Facebook account.. Is register with same number... Regard. If possible call me regards... Lalit agnihotri [protected]

Subject: about airtel sim operator
Dear trai company
I am complaining you about airtel operator for offers
This is my number [protected]
Airtel is not giving me good offers of calling+ internet
All another airtel numbers in our area has such nice offers and they enjoy it
But airtel doesn't give me such offers i have 4g handset +4g sim also
So i want good offers
Your regarding vishnu kumar

Pls send the 6 month statement for outgoing and incoming callls mobile number is [protected] to my mail id [protected]@gmail.com i want to know that if any body don't use my that number because i don't want this and i only want that infomation of my number [protected] that number is always live in my home and i doing a job after 6 pm i reach home and check my this number [protected] details i only want that.

Sir/madam,

I had taken airtel dongle-4g connection in the month of march 2017. Dongle no. Is [protected]. During july 2017 one airtel agent called me and requested for upgradation of existing plan as it has some good offers. Accordingly i accepted the request and one airtel agent visited me and collected my id proof, photograph and gave new dongle sim no. [protected]. I discarded the old no., activated the new no. And started using the same. After one month o[censored]sage i received a message to pay rs. 513 due for bill dated 21st august 2017 for the new dongle no. [protected] but no hard copy or soft copy of the bill received. I made the payment for the same but no confirmation message received. Again after a week i received a message to pay rs. 885 due for bill dated 27th august 2017 for old dongle no. [protected]. I was shocked to see this and called your agent who called me for urgradation request initially. She casually told that i had to give a disconnection request of old no. And asked me to contact customer support and give cancellation request. Accordingly i contacted your customer support helpline and told this issue. Moreover inspite of knowing that both dongle no. Are registered with same mobile no. And address and also he told that new sim was not required for upgradation and could have taken the upgradation request on old no. Itself and he asked me to pay the bill of old dongle no. After requesting to him that i have not taken any new connection and when they are upgrading the plan its airtel responsibility to cancel the old no. Automatically. I thought it would be auto-cancelled. Then he connected the call to some other person and she spoke somewhat in a rude manner that i have to make the payment for my old no. And she can give a waiver of 400 rs only and also regarding the bill she told the email id is updated wrongly so the bill is not sent. Finally she took the disconnection request of old no. And asked me to pay the amount of rs485 to complete the disconnection process. Accordingly i have made the payment. Today i called the helpline and informed about the payment made and status of cancellation and they told the no. Is cancelled and no outstanding due for payment. But no such mail or message received so far. Also for the new no. [protected] i have not received any hard copy or soft copy of the bill and also i am not able to add this no.in my airtel app.

1. Please give clarification on why you gave new sim for upgradation of existing plan and also why u dint inform about the cancellation request to be processed.

2. Please confirm the status of cancellation of my old dongle no. [protected]

3. Please send bill as well as payment receipt of my new dongle no. [protected] immediately to this mail id.

4. I am not able to add [protected] in my airtel app. Please suggest what is to be done.

Dear Sir
I am an user of Airtel ISP Company with user no [protected]

I had recharged an Internet and Voice call pack with 349 Rs. and
the company didn't provide me full service and speed

for the 6 days the airtel didn't provide any kind of data service
yet the company charged for it.

Such a bad network, terms & condition are hide, not transparent, customer service is very poor. I recharged rs.349 on 10th sep'17, only made call for only 18 minutes/day/week but now it says that i have not sufficient balance to make a call. The offer rs.349 prepaid recharge for free calls as per advertisement, but terms & condition not mentioned. It is fraud. Srikant

Sir,
On 15th sep 2017 i made recharge of rs 345/- for my prepaid airtel number through online website airtel.in using my icici debit card. However the transaction was failed and i didnt get the recharge done whereas my money was deducted from my mentioned icici account.
The transaction idsof the failed transaction is:
(I) 567771

A screen shot of the transactions made is enclosed for your ready reference.
I will be grateful if you would kindly look into the matter and refund the amount as early as possible. Thankyou

Dear sir,

With reference to the above subject, i have recharged rs.399/- for unlimited local and std calls + 84 gb data for 84 days which was offer introduced by you and the same has been recharged rs.399/- net pack on 18.8.2017 at 5.42 pm (Vide tr. Id [protected]). But it has been updated only for 28 days with 28 gb.

Hence, kindly update to my cell number : [protected] and confirm sir.

With regards,

Sudheendra kumar v g

I am a airtel user and today at about 13.50 hrs first i received a call from +4044 which i rejected and then received a call from +3444 which also i rejected. I would like to know who is calling with this number, whether it is fake number or not as well as for me there is no relative in abroad at present if it is fake i wish to inform for my friends and relatives and just now 14.10 hrs again i received a call from +3444

I applied for postpaid to prepaid of [protected] in the first week of july. I had to visit their store at least 6-7 times. Then finally the store manager said one day that they have lost my documents and i will have to apply again. I said how could you misplace my id proofs and i will not give the documents again. On that he said that nothing can happen and i can do whatever i can do, i can go and complain anywhere. He was so arrogant as if it was my mistake. I then called customer care, with no help. Posted on their fb page and getting a standard reply since then that they are looking into it.

Airtel store address: 7, 7th main rd, ns palya, stage 2, -, 7th main, bangalore karnataka 560076

Fb post link: https://www.facebook.com/AirtelIndia/posts/[protected]?comment_id=[protected]

No airtel network in subrotopark area, since last night, i m stuck badly as i didn't have other network sim, i m using someone wifi to lodge this complaint. How you such branded company is just sleeping on it, do u want all customer to buy other network sim. Look into it's urgent. Ur app is suggesting my complaint is too short, what the hell u want me to write in this regard, when there is no voice and data network.

I have not been receiving a signal on my registered airtel number since last two days. I have been to local airtel customer support office and they asked me to contact airtel customer support number, which i did after series of questions they said my sim might have been damaged and i have to get a new sim.

When i visited nearest airtel store, the customer support executive was very arrogant and asked me to come next day as he wont be accepting requests after 5 pm. He asked me to come the following day after 12:30 pm, which i did accordingly and again another very arrogant and rude customer care executive said, he cant help me with that and asked me to come tomorrow. I am a working employee and cannot go around airtel customer service office time in and time out again just to get my sim activated. The customer service representative has no minimum curtesy to enquire the problem clearly and help me. He instead was very arrogant and rude, i want you to take action against that employee and get me an official apology. I am tired and vexed about the worst customer support airtel provides and will be jumping the ship as soon as possible and get rid of this stupid carrier.

Details of employee : mr. Kiran
Store office : airtel customer service centre opposite shah electronics, bhawani nagar, malkajgiri.
Time : 1:20 pm on 15 september 2017

I am expecting an apology from the mr. Kiran and ask him to solve my issues within 24 hours.

This is to inform that due to transfer from Delhi to Nashik, recently, I have ported my airtel mobile no[protected] from Delhi NCR circle to Nashik, Maharashtra which I am using since 2010-11. However, it has been noticed that an amount of Rs. 2500/- has charged as “Vanity pnc gold” in my first months bill. Consequently, I have talked to customer care and registered a complaint for resolve the issue. However, airtel company has not taken any action. Moreover, it has been instructed to pay the amount. However, it is not clear for me that why I should pay extra amount as I am using above no since 2010-11 and just ported my own mobile number from “Airtel, Delhi NCR to Airtel, Nashik, Maharashtra” due to location change. Further, during the porting time no executives from airtel retailer shop has raised the issue. Moreover, they have ensured that no additional charge will be taken for porting the mobile no. Regarding above issue, I have visited to retail shop of Airtel and it has been intimated by them that a request has been forwarded to resolve the issue but they are not sure regarding the end results.
Hence, it is my humble request to take my case to resolve the issue as it is public harassment by airtel. Moreover, being a citizen of India it quite surprise for me that how airtel company are cheated with public. For any more information please contact me on following no.[protected].

Sir/Madam- I have recharge my Airtel prepaid No. [protected] (349) it is validate for 28 days. 6-12 sep.17 service is very good. But last 2-3 days I am facing problem related call or Data .When I am trying to call revert me back Your validaty has been expire on 12, next day 13 or now 14 sep17. please recharge your account.I am using my Intex 3g set. Total calling maximum 40-45 min. daily. data- minimum 70-75 mb daily.I have already mail to Himachal nodal Officer or 121. but not response any one. Then I have call the 198 but they not fw my call to Customer care executive.

I tried recharging my prepaid mobile using airtel app today morning at 8.30 and money was debited but recharge was not successful to recheck i tried using *121# facility and as per the records recharge was successful. So i made calls and i lost my balance. I called customer care which was of no help they said they cant do anything and asked me to recharge again, again i recharged and lost my money but it was unsuccessful. I need the money back not as airtel money.

My airtel wallet debit transaction is blocked since 20 august. i contacted their customer care and they asked me to send self attested scanned copies of pan aadhar (which are already linked to the wallet) and bank statements but were never ready to give reason behind this action. now i have send them the required details but my wallet is still blocked. they are not replying to my mails and their customer care is not connecting to the representatives. the following is their last reply

You've had an update to your case Wallet blocked (# 697987) on 09/04/2017 09:10am:

Juhi Ramnani said:

Dear Customer,

Greetings from Airtel Payments Bank!

With reference to your complaint about not being able to transact from your Airtel Payments Bank wallet [protected].

We regret for the inconvenience caused to you.

Your transactions have been temporary stopped under validation process.

We would like to inform you that as we have checked the account it is wallet account and details were entered by you at the time of activation. We understand the trouble, however, without valid documents we are unable to remove debit freeze from your account.

We request you please share the self attested ( duly signed by you) scanned documents of POI ( proof of identity Aadhar card details and PAN details) and POA ( proof of address) along with the proof of bank statement (duly sign by you ) with your name and bank name of latest cash load transaction, in order to resolve your concern at earliest.

If you have any further queries/concerns, please contact us at [protected]@airtelbank.com. We will make every effort to revert with a resolution as soon as possible.

Thank you for being a part of the Airtel Payments Bank family!

Best Regards,
Juhi
Service Specialist
Airtel Payments Bank Limited.

i would also like to know on what ground they are asking for my bank statement

Silpa Ravi