Airtel Complaints & Reviews

This complaint is against airtel. I am not able to recharge my prepaid mobile for the past 15 days. I have spoken to customer care infinite number of times and also been to the service center but the problem is not solved. I am just told that there is a technical issue with my number in it will be resolved in 24 hrs. But clearly it's not going to solve. I am paying extra from my pocket everyday for nothing. Any kind of compensation is denied from their end. This kind of service is unacceptable and i had better expectations from airtel.

Hi sir / madam

My self shiva prasad i am using an airtel network i am facing airt data issue which start with 4g and comes to 3g automatically and drop don to 2g and no data net work. I raise and complaint on 1st august but without any resolve of problem and without any intimation they have closed the compalin and again i raised an complaint on august 8th and 11th no response fron any technician and no feedback and no approch from team.
I have around 15 calls. Every time i have spoke to them they ask me w
To wait for 72 hour then asked me for 48 hour they will make their technician. Till date from 1st of august but when i call them the askes me that they will put my concern on high priority. Please find the attached details of all my calls at how many times and how much i conversated with the customer care supervisor but no progress.

Regards
Shiva prasad
[protected].

Network issue at

Subash chandrabose nagar, gajularamram road, quthbulllapur mandam, rangareddy district, tellangana, 500055

Hi team,

Name = ajay goel
Airtel no = [protected]
Alternate no = [protected]

This is highly escalated issue regarding sim not working from last 30-35 hrs.
I have replaced the old sim from with new one as it was not working from punjabi bagh airtel office. I already send the message to sim activation team at 3 pm on 26th august 2017 as per process. But still my sim not working. I called several times and got reply your sim will be start in 4 hrs or in 6 hrs. I already discussed with mayank as he said your sim will work in 4 hrs as he is manager and escalated this issue to higher level. Also with saurabh gupta (Second line manager) and got same update your sim will be activated after 10 am in the morning on 28th august 2017.
If this is the procedure for sim activation then sorry to say i really depressed first time with airtel this kind of support.
Just think off how its painful for customer during this situation when whole ncr suffered a lot due to ram rahim case and mobile is so much important to get in touch with your family members.

I do not know how you will take this mail. But this is a request from my end to start my number otherwise i do not have any other option to disable this service soon and also i have to disable all services from airtel already 3-4 numbers running in my family and broadband, data card also.

Waiting for reply on high priority basis.

Regards

Ajay goel

Sir, i have submitted request to terminate my post paid account on 25 aug17, along with pending amount to be paid, which i paid in cash at your retail show room at saraswati colony at kota, rajasthan. Ialso made arequest for prepaid accontfor which sim card was issued and instructions given by your rep. Therafter nothing moved inspite of my repeated efforts to contact your rep. I physically went to your office where i was informed that my request to terminate post paid acct has been turned over and iwill have to continue with it, otherwise contact rep after 10 sep. Ifail to understand this sort of behaviour and inview of foregoing do not want to have any connection with airtel. Kindly terminate all my accounts and inform if i have to pay you any amount on alternate no [protected].

Since 24th of august i have bought a new sim requesting to avail the same ph. Number which i had lost a few weeks ago. But upto tonight, 29th of august, my sim card has not been activated!!! I am feeling so frustrated as i really need that number since it is link to many accounts.

The airtel store which i approached to is situated in naharlagun, arunachal pradesh

I received a fraud call asking my bank details and i gave my details thinking that it was a call from bank. Later my sbi debit card was used to make fraudulent transaction worth rs 19000 txn#141339 pos [protected] on airtel money today 29/08/2017. I have made a complaint at the bank. Please do stop the transaction and refund the money as earliest as possible.

I followed procedure for uograding 3g to 4g such as SIM (20 digits) to 121 but while conforming with 1 i got an reply that 'this is not an valid keyword' and i called care twice and no change it shows the same msg.i am very disappointed even after paying 100rs for 4g sim it doesn't work

Dear sir,
I am a post paid customer bearing no [protected]. That there is frequent network issue in our locality. I have complaint many times regarding the same but it seems you are not taking the matter seriously.
Secondly i am using my plan 549, with billing amount of nearly 770 per month and it seems it is of no use as the prepaid customer is getting all the benefits recharging 399.
I request you kindly fetch me with the best plan or guiding me to surrender this post paid connection at the earliset.

Regards
Gnyandip konch
Co sbi dhakuakhana branch
Dhakuakhana
Dist lakhimpur (assam)
Pin 787055

My airtel sim is of kolkata circle. It shows no network signal when i am in pune. Although customer care and airtel stores assure sim is ok and sim slot is ok, there is no network signal while roaming in pune. Restarting the phone or searching the network does not help. My no. Is +91 [protected]. Sim is linked with adhar no.
Please solve it asap as the no. Is vital to me

I had approached airtel relationship center rajbagh srinagar j&k twice on 19th august at 11 am and today on 5:30 pm for linking my aadhar no. With my airtel mobile no. But the official on the desk refused to link the same and asked me to go a private vendor sitting opposite to their office. I am left with no option then to go to the consumer court.

On 22nd aug i checked my offers for data plans and then only recharged with the 349 plan.
Under this plan we get unlimited calls and 1gb 3g/4g data per day for 28 days, that is 28gb for 28days. This plan is still available in my offers.
I had used this plan previously also and was working good. But this time i got data for only first few days, after that it is showing 0mb data every day. Although calls are still free, i am not getting my data.
No customer care number is getting connected and the automated response is saying that i have opted for internet with no data (Seriously, how is it even possible??).

Hi,
I have received a text message from airtel stating the estimate value for my handset iphone 7 plus repair
Is 31500 rs, so i called the apple store in cannaught place and they informed me that the handset swap amount from apple store is 27000 rs however, the display replacement amount from apple store is 17000 rs. So in order to get the more clear picture of the estimated value i tried to contact airtel on 121 but they simply said that they can only provide us with the status of claim but they cannot give the more detailed information about the estimated amount so i called the one assist who is indirectly linked to airtel secure said the same thing that they can only provide the status for the claim but they cannot provide the break down for the estimated amount however they gave me an unacceptable statement that why am i worried about that amount as i am no one who needs to pay that off it will be paid by the insurance company which is unbelievable. So i tried to find out the direct number for airtel secure claim to get my issue resolved but there is no such complaint number or contact number for my issue, i have been revolved along but didnt got my issue resolved neither any information on the break down of the huge amount.

My airtel mobile number is [protected]. Mobile data services in my state, i. E. Punjab were disconnected since 25.8.2017 due to law and order problem. However, phone service was available. Today, the 29th august 2017, mobile data service has been restored in the afternoon. But immediately thereafter, my mobile is showingf "no service". I am facing a lot of difficulty in the absence of mobile service. Please look into the matter urgently and restore mobile service and data service on my mobile no.[protected].

Sir, I request you to install your tower on our rooftop since we have a 2200 sq.ft space available on our rooftop.
We are located at south delhi, our area is well-connected to Mathura road, Surajkund(Charmswood Village) and Mehrauli Badarpur Road.
Much suitable for tower installation
Thanks.

I have an airtel number [protected] which had been barred because one of my other broadband number was not paid. The earlier number of also was of no fault of mine, the outstanding payment was raised to above 2500. After settlement with the team when i paid 1869/- my number was still not activated. I called up the customer care 4 times and they assured me that if i pay 1869 then my number will be activated. Very sorry to say that last when i spoke to your customer care lady she refused to help me and kept on repeating that i have to pay 700 more to get my number activated. She was so rude and non cooperative that did not even bothered to retain a customer. I have requested her to deactivate my number which very promptly she has done. I had teleported my number from idea network to airtel for better service. But that was my biggest mistake and now i am realizing what a big blunder i have done.

Not able to recieve calls or call other using my airtel no.
Was using joi sim before from past 3 months
So dont know from when exatly i got this problem.
I'm a graduate and have given my airtel no. For all my jobs offers
Please help me as soon as possible cause im not using my jio sim and my airtel is my primary sim
I'm not getting any call from 1 week in my area
When i go out of my area i get calls
I dont know whats wrong here
Please help me

I have subscribed your handset claim protection in which my phone is supposed to be covered against accidental and liquid damages but regret to inform you that i have claimed on 12th aug 17 in against of accidental damage and upload all the required data on your website but still no action has been taken from your side and still the status of claim is stuck at stage-01 which is upload your documents. While i have uploaded all the data on the next day of claim.

Once i also have received a call from one assist in which he said that there is some technical error thats why your status is not being updated but no need to worry with in a week our representative will be reached by you for next stage of process but as of now 12 days has past away but i dont have any single updates from your side. I also have raised complaint[protected] &[protected] two times to airtel to resolve my queries but i didn't get any single call from airtel.

Urge you to kindly take a necessary action on this otherwise i literally have to lodge a complaint against airtel for their fake promises.

This is a very bad experience with airtel to have certainly delay in their value added services!!

I was customer with idea since 2011. During august 2017, one mr. Sagar ([protected]) contacted me over phone and advised me to change to airtel post-paid plan of 349. Mr. Sagar has indicated various advantages of changing my service provider. Accordingly, i have opted for mnp w. E. F. August 08, 2017. However, i have been facing various problems, such as connectivity and data issues.

Now, i have come to know that my plan is fixed for 499 instead of 349. Further, visits have been made to airtel outlets at visakhapatnam at siripuram and seethampeta, to sort out the problems being faced by me. However, the issues still remain unresolved.

Mr. Sagar has been assuring me that the issues will be resolved, time and again.

Hope you will respond to my predicament, quickly, to refrain from escalating the issue to appropriate forum.

P. V. Srinivas
[protected]
Visakhapatnam

I have a postpaid airtel connection, with corporate plan 199 which includes
Free 700min local + std and 750 mb free data.
My consume for calls and data will be within this category.
But the bill will be getting generated for free calls of 700 mins along with the monthly plan 199. Each time i used to call customer care and report about this and they will waive the amount.
And they used to say next time this will not happen. But the same will happen for next month as well. I have reported in mail to airtel customer care, but no use.

Dear sir,
I have been charged for rs.399/- in which offer they mention local & std free for unlimited, and 1 gb data per day is valid for 70 days, but unfortunately data showing zero & they have deducted from my main account.
Reverse my main account balance and restart my data pack.
Pls response earliest.
Regards,
Vijay kumar sharma
[protected]