Airtel Complaints & Reviews

It's been more than 4 months since the set top box has been taken away and we were promised a refund of ₹1782 on my credit card which was used to purchase the connection.

Last month airtel claimed via mail that amount was credited to my ccard on 31/5/[protected]@1847, which i denied.

They asked me to mail them all statements till date to verify that amount not credited.
In spite of doing so there is no reply from them. (Ref pics)

I have made several calls to customer care to seek a reply and closure but no use.
Latest open complaints in this regard are 64863035 raised by shubham and 64507119 raised by rubini.

I am completely helpless in dealing with this and hence have decided to take below steps till issue is closed and i receive my refund.

"my airtel broadband outstanding amount for this month is ₹3066. I have decided to paid them only ₹1284 as on date post deducting ₹1782 towards my digital tv refund. As customers are being held to ransom, i found this one way to get back to airtel as let them sort it out amongst their departments."

I'm using airtel from more than 2 years and now after upgrading to 4g i. E., lte i frequently facing the network issue in my internet calls and others. I'm being forced to use other carrier if you guys cannot provide me a good service then i'm bound to switch to other. Please do smth asap. It hurts my business work and irritated too. Even now also i'm having the same issue which won't allowing me to write any complaint or work. And when i called you guys to contact you and elaborate my problem your ivr taking more than 5 mins to get reach to you which also remained incomplete and here i'm now. If i would write such complaint to you inspite of my other work who else going to run my life damn it. I'm totally pissed off either make it correct soon or make it clear. And yeah charge some extra money in calling 198 so that the necessary calls you find and make easy to contact you directly we don't wanna waste or listen any offer there.

I received an sms from airtel:
Recharge with ₹244 to get u/l local and std calls and 1gb/day data for 70 days.
I have recharged my number [protected] with exactly same amount. But i have when i make a calls, main balance gets deducted. I am totally not happy with the airtel service.
Details:
Mobile number recharged: [protected]
Amount: ₹244
Date of recharge: 23rd august, 2017
Time: afternoon around 2-3pm

Airtel operators those who are on franchise basis commit me to give 21gb data in 349 postpaid plan... But after porting my 4 corporates number from voda to airtel... I got only 1gb for using... I take my concern to the store... They told me we dont have any plan like this... Its a total case of fraud... The are making false commitment to the customers for increasing their customer base.. The person who make commitment about the plan... Also not responding... Please help me in this...
Contact no - [protected]

On 24 aug i did a transaction of rs 349 for recharge of my airtel prepaid no [protected]. Using airtel app. Transaction was complete wit transaction id as - auth066438. For bharti airtel.
But now airtel is refusing of such transaction. Becuse of this i my prepaid balance was also lost and above all i approached thrice to airtel outlet and even sppke to the customer care executive. I only realised that your company is using such fraud app to fool people around and earn. Hence ur requested to check and do the needful. Else i will be forced to file under consumers protection.

I was charged extra for consistent 2billing saying that you did not activated service and over used of said service. I am registered with myplan 299.in that i activated calling, data, and roaming plan for june-july billing cycle.in calling pack says all national and local calls free, despite of that they have charged me for landline call and in roaming pack according to them that was not activated i do not have proof for that.in july-aug bill they have carry forward me 9.6mb data as per their so called add
Charged me extra for data usage. How is that possible? And landline calling charges extra. This guys make people fool

Airtel took 1000 for new broadband connection and did not provide connection telling that connection is not available in my area. After multiple followups i provided required documents to refund the amount to my bank account.
It is more than 6 months completed since i requested for refund and no refund happened yet.

Below is my connection details:
Caf no.: rtblr7332316
Transaction id:[protected]

I have raised online ticket to airtel for refund with ticket id: aorbad45d.

Below is the latest update i got from airtel team
(I have registered your request for refund of rs. 1000/- and the reference number is 86466932. Let me assure you that the issue would be resolved within 6 days.)

Please take necessary actions on airtel for this behaviour.

Regards,
Bhanu prakash

Dear airtel digital tv,
I would like to inform you that some person with the name "mr. Dimbar marak" is using my phone number ([protected]) for his connection in airtel digital tv with id no.[protected]. Honestly, i don't know such person and i don't have airtel digital tv in my home
Kindly please see and make corrections to this matter because i am receiving unwanted calls & sms every now and then from your service.

Thank you

Yours sincerely,
Beboy

I have tried to recharge by airtel mobile number [protected] with rs. 345.00, the amount is debited from my axis bank account instantly, but recharge was not done

The amount detected vide:
Inb/[protected]/citrus payment solutions pvt ltd
Te payment made through axis bank branch code 157.
Requested to initiate necessary action to revert the payment

As i had ported my all 5 post paid mobile connection from the airtel comapay from the time of porting in last 4 day the service executive from the airtel have harassed me they had called me 88 times for the reason why i am choosing the other company they had harassed my personal and business life

pls help from the air tel service executive

Hello team airtel,
We are employees of cisf (Paramilitary armed police force) and residing at cisf complex, bypass road, mahipalpur, new delhi-37, now these days i along with more than 500 personnel are using airtel network in our complex, are facing poor network problem with airtel numbers, we hardly talk to anyone. So plz help us and set a tower or do anything for us as soon as possible. Thank you

I was find the best offer on my number [protected] of rs197 recharge, 27000 local+std sec for 27 days. This offer is showing on airtel app and also airtel site.

After recharge on 30/08/2017 4:12 pm of rs 197 i got 21000 sec only for 27 day for this i called to 198 from my number, there was mr deepak kumar this is airtel csr on 198. Deepak was saying we have no any offer like this and we can't do anything on this

Hi airtel team /all,

Regarding the issue with airtel network, i am using postpaid sim and facing the network issue with mobile sim signal for past 15 hours, for this issue i did go to airtal office to check my sim on today 8/30/2017, the great team is sitting in infosys sez pocharam office, and i tell them, this is the issue i was facing from post 15 hours, then he checked sim and finally said, this is h2 sim, so servers are showdown and your sim got damage, it will take 4 days to recover, i have been using this network from last 2years, cause i relay the network. Here i am wondering with team sim damage, if sim is damage how i will get the signals with same sim after 4days and they did not provide any other alternative to me and not even they did not given any valid suggestions also, my dear generation people think yourself, if you are in my please and what about your influence with dump network, and they even not consider my request also, cause the request it self will take 4days to resoled. How will i communicate with my family and friends, but airtel is giving assurance to peoples with big.. Big advertisements to public, however airtel could you please resolve my issue asap or give me a better suggestion to over come this network issue, i am waiting for your reply

Please find the sim details here,
Airtel 4g, h2,[protected]u, i raised p[protected] a request to airtel, but i did not get any reply as of now.

Thanks & regards,
Rajamohan

I bought an airtel postpaid sim card[protected]u). I cancelled the order because your customer executive rahat khan ([protected]) provided me no information about the plan. I cleared them on the verification call that i don't want to use this sim, please don't activate it and provide me the refund and the documents i provided to the customer executive rahat khan. So, he texted me a contact number vishaĺ ([protected]) saying this guy will refund the amount and the documents you gave.. From last 2 weeks this guy is ignoring my every call by saying that it is not our job to provide you the refund as it is our companies job.. I am calling him every second day.. He is rude, non co - operative and ignorant.. I am fed up with this attitude of your company.. Now the executive rahat khan, who provided me the sim is also not responding.. I called him 6-7 times.. Tell me how can i get back my money and documents..

Hello my bill payment is too high i have a plan of 499 postpaid n my bill is charged more than 2600rs. I am looking forward to call me as soon as possible. I am not going to pay the bill until i dont get a call. They say i have used my internet, but they always stop my data after 3gb, so i was expecting same and its unfair! I want to have a word with someone from airtel and want to know the problem for high bill....

I have an app of airtel payment bank in which my rs. 3, 000/- has been hanged due to debit transaction are not allowed since 29 august 2017. I contacted customer care multiple times, but no one picks the call. I have also sent a mail to [protected]@airtelbank.com, but there is no response. Now my money is stucked can't use for any thing. Now i am feeling fully harass due to company did not solve my problem. Please take needful action against the company.

I had taken airtel mobile secure from airtel registered with mob no-[protected]
After few days my phone gets damaged.. I was standing outside my house suddenly a dog standing near me started barking on me.. I started running on road so my phone dropped from my pocket.. But airtel rejected my claim saying that it's a negligence by your side.. Please don't waste your money.. They are fooling people by giving huge ads on tv..

My airtel no is : 0-[protected].. I had recharged rs.399 on july 27th for offer of 84 days unlimited free calls and daily 1 gb 4g data. But from 12th night 10 pm i'm not getting data connectivity to my mobile till today, i had called airtel customer care/nodal officer about 10-16 times regarding this issues but the technical team was not able to rectify my data connectivity problem, even they asked me to replace the sim with a new one and i followed it, still the data is not connecting in my 4g set. Even through mail i had lodged a complaint but airtel has failed to rectify this issue. Kindly help me to get my rs.399 from airtel since they are not able to provide me the service for which i paid. Regards-sanjay ravi raj, bangalore

I have taken this broadband connection as i travel extensively and wanted to keep a watch at home... I was very happy with my tata dongle, unfortunately that was not supporting my cameras and on great reviews got airtel broadband installed as my cousins in the same building were very happy. Unfortunately since the time i got it installed it never worked as claimed... Complaints were made as and when i am back in city, they were prompt and usually engineer visits within an hour, unfortunately was not able to resolve it for more than a couple of hours which can be tracked from the system till now i guess after approx. More than 10 complains, 2 theft (Fir copy can be provided for one) and 3 - 4 burned modems engineer was able to find the fault in the underground wiring which has been there from earlier. I have been making all my payments all this while, once this was shared i claimed for my previous bills to be waived off as no services were provided and refused the close the complaint. Further to this my connection has been now disconnected and the supervisor at the customer care centre turns around and says he cannot help much on it. After this sad experience and wrongly claimed best connectivity i want a refund in full.

(This is for your reference. Still now they didn't cancel.. Below its the letter i send complaint through email.)

Hello sir,

I have a problem in cancelation.
Last february i bought airtel 4g hotspot ([protected]) from our nearest showroom (Urapakkam).
On that time, hotspot plan is on 3 month 8gb plan. I received the call from the showroom member, they told me that you have an offer sir. I asked her plan is on same number but they said offer is on new number. Then i ask her what about the old number she said after activation of new number, tell me the old number after you pay, we will cancel that. So i paid and send the old number to them.

After i send the old number, i call and inform them, that paid and send the number to their phone number (July 4). After 3 week. Bill generated in old number ([protected]). I paid the bill for the new number ([protected]). I informed this to your showroom. But they said to call me tomorrow, come later... I visit and call them, but they are not reply properly.

After inform to cancel i throw that old sim away. Now i got the call from customer care, you have mislead new plan can activate only within old sim. They said i will cancel the new number and use your old number.

Now i throw that away, i can't find it? What about the payment..?

Airtel really worst in custumer support...

Now i have the pending payment of old number rs 1000 something is generated. With rs 500 something in new number..

Solve this issue soon as possible otherwise i will reject airtel operator.

By,
Manova robinson. S

(Old number - [protected] this i want to cancel)
(New number - [protected]...