Airtel Complaints & Reviews

A few weeks back, i encountered a problem with airtel sim. It was no longer detected by any mobile devices. I went to service center that issued me another sim on 9 sep 2017. Though my phone now is able to detect the sim, this time i am not receiving any signal. I am getting error: cannot connect to network. I now notice that the sim is of 4g (128k), the previous one was of 64k.
As per the service center, the sim should have started working within 24 hrs. It's been 4 days now i am not able to get any signal.
When i tried to set the network connect manually, it shows: selected network (Ind airtel) unavailable. When i tried to do automatic setting, it says that your sim card doesn't allow to connect to this network. Is there any work-around? I complained earlier in your website. Your solution did not work.

I am an airtel secure subscriber since 16/07/2017. On the 28th of august i dropped my phone accidentally while picking it up from my bedside table and the screen cracked. I logged my claim with airtel secure. (Service request #2293204) i had to upload my documents at least 6 times before i could submit the claim. Even after giving the true description of the event they called me and told me that my claim is pending because the description is incomplete. Still i tried again and filled up the description in more detail and after that i was prompted to upload a picture of the sim tray. Now i am getting tired of this whole exercise and am beginning to feel cheated as they are just making me jump loops unnecessarily. Please get this sorted soon or i will have to file a claim in the consumer courts.

The manager
(Airtel india ltd)
Jammu and kashmir
190001

Sub: complaint for poor network reception.

Dear sir,
I have been a satisfied customer with (Airtel india) since long time. My mobile number is ([protected]) but i regret to inform you that nowadays i am having difficulty in conversations due to poor network reception. The handset’s network indicator shows full signal but i cannot make a clear phone call. This unwanted obstruction posing lots of inconvenience for me.

In this situation, i would request you to take necessary actions to resolve this problem as early as possible.

Thank you in advance for your kind co-operation with regard to the above compliant.

Yours faithfully,

Khursheed alam
Durshpora, handwara, kmr
Mobile no.[protected]

My airtel number [protected] isn't been used as i'm suffering issues from connectivity problem, my number is not reachable from past a week even after clearing bills on time, also have applied for family plan joining which isn't happened, and the store people are literally illiterate and cannot do their work, requesting the department to take strict action against such behaviour of company and its worst services against innocent customers

Is the only job of airtel is to continually annoy a customer? To pratice fraud and trickery to retain their customers? I has applied for airtel porting from haridwar to chennai circle. Thereafter, i visited the airtel store at tiruvottiyur some 10 times. I also called airtel customer care some innumerable times, where i was everytime put on hold for 15 mins, some even threatened not to listen n disconnect when my voice went a bit louder (Which is obvious in my situation). I am on roaming for the last 2 mnths, and i now sense this organisation as a complete liar. No reason can now justify the behaviour of the organisation, and that too for so long. I have lost my cool. Kindly look into the matter.

Its was the worst experience of mine with the airtel... Its customer care is too bad as its network... Okk there can be some problem in network but in customer care also poor condition... One week has been passed to my complaint but no action is taken... It is very difficut for me to use such network.. I cant even listen the song online... And dont even dare to ask for video... So horrible.. I m fed up from this... 😡😠😠

I have been overcharged for my previous month postpaid bill amount. More over my bill amount is different in the text message being received to that of the one displayed in the portal. Airtel is cheating its customer.

Besides this issue, i have a current plan of 425 local+std wherein i have used only 209 min but ts been shown as overusage. Don't understand what these people really mean when i have balance minutes left and its been shown as overusage in the portal and being overcharged.

Kindly look into the matter.
Early response would be appreciated..

Didn't expect such things from airtel.
Attaching screenshots of my usage graph as per the portal for better understanding.

I don't even know what is this thing never subscribed for it, yet 5 rupees was being deducted from my account daily. I feel like cheated by airtel to loot money from me happened before also like subscriptions that we don't have an idea about. These people know very well on how to cheat customers and they don't hesitate to do it without any shame. Have been using airtel for more than 7 years and had many experiences like unsubscribed callertunes and other stuff that i can't recall. Regrets choosing airtel for my service.

As i'm the post paid customer in airtel since 2012, i'm very much irritated on this service.
As per the offer given to my number.. I need to get 26gb data every month. But from 2 months they are suffering me with their issues,, and i have been complaining them so many times but the response is very poor.
Every time i'm raising complaint to their higher team, but the response is very poor. And this month i sent so many mails regarding my issue,, till now there is even no reply to my mails..
So please provide me some proper justice with this disgusting network.

From last two billing cycle my bill always created wrongly. My bill plan is 649 but last month bill is 1700+ and this month bill is 4600+ why are they creat is type of bill.
And most important i am suffering from network problem from last 1 yr and i was complain about it many time but there is no solution about it right now. When was i call to customer care of airtel they always says that sir we are register your complain and it will be resolve in 3-4 working day but there is no action at all. Airtel is only making money. They have no heart for customers.
So plz take action to this king of company

Airtel is just cheating the customers with fake ads,

They called me and says subscribe airtel secure for damage and liquid damage they didn't tell about damage classes

No body intentionally break their phones how the company rejects claim by saying improper handling,

Company says every thing is improper handling and
There is a language communication problem with telugu customers

How can they apply for claim with improper knowledge should provide telugu customer care executives

Airtel secure rejects claims by the name of insurance company, this is totally manipulation to collect money from people which company loss due to jio network

Company cheating customers with their knowledge

Complian regarding my mnp from airtel postpaid i had requested many for the mnp every time rejected my mnp. Even i paid my times advance bill again they rejected tell to pay again bill its happening from 2 months without any reason. My number [protected]. Its 13 sept 2017. Again my sim rejceted. I am requesting from 26 july 2017 and again and visiting airtel store civil lines allahabad. And did not geting any reason for rejection

Since 11th sep'2013, i've called in the customer care thrice but they are yet to resolve the issue.

Issue description: prepaid recharge was done on 14th of august with rs899 inr with the offerings like unlimited voice calling to any n/w, 210gb data and unlimited roaming incoming free etc. For 84 days. However, all these offers have stopped working after 28days.

Condition:offers are applicable on 4g sim and handsets only, which i do have.

They also promised to credit back the amount that are getting deducted from my main account balance - i am yet to get them back and there is not further updated being provided to me yet.

The reference numbers for all the communications i had with airtel are:
Cbnrd[protected]
Cbnrv[protected]
Cbnrd[protected]

On 01 sep 2017 reacharge of 100/- rs was done to other airtel number with wrong cvv of saved debit card with my airtel app. And lodged a complaint on the date of 03 sep 2017 i got acknowledge receipt of my complaint, my reference no. Is pr[protected]. One of the customer care executive talk to me and asked for screenshots to mail with give mailid [protected]@in. Airtel.com. But still no response. I want immediate proper response take a action for this type of irresponsible behavior for such quality less services. With desirable refund

Please change my ownership of airtel account broadband internet connection my airtel account number [protected] actually iam sold-out my shop last 1year back iam so many times request to change my ownership of airtel account to airtel service providers but no response please change my ownership of airtel account broadband internet my mobile [protected]

Hey guys i'm from talacauvery layout, bytrayanpura getting to your notice that here signals aren't good enough!
And my plan is for 4g and i hardly get 2g or it just goes off and says no network!
And since a month my money is got runied becz of the plan and i'm not getting signals
I hope you look into the matter seriously and give me a good postieve response
It would mean a lot of help i[censored] invegilate wht the problem is and correct it!
Thank you! Yours faithfully

This is to informed you that i am facing issue with sms services from last friday (7th sep 2017) ; i have changed my sim from your airtel shop which is located at thane station - west mumbai & sim has been activated on friday (7th sep 17) morning; sms service should be activated within 24 hours as committed by your staff mr. Vikram at the store however this is bring in to your attention that it is not activated till date.

I am doing follow up on daily basis with your customer care & making calls to them daily basis & getting generic answer from them is that "i have to wait we have escalated the query. I am failed to understand what kind of pathetic services is this.

Till date i have made almost 7-8 calls & all the time spoken with seniors authority & they all had given generic answer that"i have to wait; does that customer fault that they have connected with your services.

Yesterday evening your customer care seniors has again committed that it will be resolved by today morning before 1200 (Date: 13/9/2017) however this issue is still unresolved & after that also i made up call today's morning on this no. [protected] & they told me that again i have to wait till friday (15th sep 17).

Because of such pathetic services from your side i am unable to do all my pending otp related work which is hugh loss for me.

This type of services tells about how the inefficiency of airtel staff & they don't care about their customer.

Now i left with only one option to go in to consumer court & file case against airtel.

Expecting immediate revert on this.

Mobile no:[protected]
Sim no:[protected]u
Complaint no: 79422622

Best regards,
Prashant.
+91- [protected]

Hello airtel team,

My mobile number is [protected]. My number suddenly got deactivated last week. I am overseas right now but next month coming back to india. Can you please reactivate the number, i will recharge this one and would like to use the same number. Please help me about this issue. Will really appreciate any help.

Thanks
Nitesh tak
[protected]@gmail.com

Hi team,
My mobile no is [protected] and i have done mobile portability yesterday.
Changed from vodafone to airtel but now i realize i shouldn't have done this, such a poor net work i really didn't expect this from air tel last night from 8:20 to 11:15 pm the download speed was 0.03 mbps! Can any one believe. I am not going to recommend air tel to any of my friends and family members. Though i get full signal at my home the data point shows as 2g and if fact not even 2 g speed. Such a poor network at my residence and more over my residence is at the heart of the city "purasaiwakkam". Thank god, i didn't change the other 5 no's of my family member to air tel, i was about to do so..

Reliance jio is always best followed by vodafone.

Air-tel is worse than idea..

Request you to check and rectify this issue else give me a solution for me to get back to vodafone immediately, i can wait for another 3 month for me to do mnp.

Regards

Satheesh kumar. P

In 12th august, internet was not working on my airtel number despite full connectivity. I suffered a lot because of it. But the problem was solved by network team after my continuous calls to the customer care.
But from 12th september exactly after whole month, the same problem arose and making me disturbed again. Customer care have again proven to be ineffective and giving their unhelpful suggestions. I need instant solution to my problem.