Airtel Complaints & Reviews

Hello, i'm using your network (3g pack) for the last 3 years. I have recharged for 3g pack amounting to inr.178 through online on 23rd august 2017. The transaction was failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account. The details of the failed transaction status are mentioned below for your reference. Expedite your process. Airtel data sim no : [protected] amount of recharge : inr. 178 date of transaction : 23rd august 2017 airtel transaction id : [protected]. Bank name : icici bank
Subsequently, i did a recharge for inr 178 through net banking on the same day; airtel transaction id: [protected]
This amounts to recharge of the same pack for the same period twice. I request you to kindly refund the excess amount of inr 178
Thanking you,
A. Parthasarathy

Date : 19/07/2017,
Mobile number : [protected]
Description :
After showing advertisement on television, and at shop, i port my number from idea to airtel, but i found there are many problems in airtel network when using, from date of start i regularly followup with airtel care on 12118 but they are always gives me fake commitment and after 40 days of service i am still facing same problem and they again need 60 days period, when i was launched complaint on 19th july they are not taken seriously and tolerate my request.
Sir, please give me approval of port my number to idea, i am ready to pay remaining 2 months payment but i don't want to use airtel service.
Because after 40 days i really harassed due to airtel service, i have taken 50, 000 loss in my business because i can't call to my clients on time.

Ex.- 1.) when you want to call someone you need to try to call him for 30 min. After 30min. Call will connect.

2. If you want to try pay any online payment, using online app like you tube. You need to special time to see 2 min video - in just 30min. Or 1 hr. On 4g network.

3. After this harassment, you want to call customer care you need to try this call for more than 100 times, and after connect to customer care they are give me some affiliate officer mr. Sahani's contact number, and after 40 days all they are useless.

Airtel is always is providing fake commitment, please ban this network. And please give me approval to port my number.

Hello sir/madam

I was using the services of idea and got a call to port to airtel
So i have requested to complete the process and executive said process will be done by 24/8/17 and i have continuously did follow up but till now i haven't received sim

Now my idea sim is disabled and not in a position to receive calls as well
I don't understand the delay by airtel

I think i wil receive sim after generation of 3 months bill

Please look into the below and solve the issue

I'm really very much disappointed and frustrated with the service of airtel

I have ported to airtel and porting process also completed but i have not received sim

Even now if you call me to hanover the sim my phone is not working

I'm not finding words to express my anger
Definitely i will take this to senior management level with all the sources i have

Date: tue, 29 aug 2017 at 7:09 am
Subject: fwd: airtel not interested in new customers
To: nodalofficer. [protected]@in. Airtel.com

Hello sir/madam

Airtel proved third time also that they are least bothered about customers

Dear customer, your porting request for mobile no. [protected] to airtel has been validated by idea / spice (Gsm). The number will be ported-in to airtel by[protected]:44:00.038.

My idea sim got deactivated and i have not yet received my new airtel sim

What a worst service you are providing
What a way to welcome to customer who have ported from other service thinking airtel provides best service

Please treat this as urgent and send my sim immediately

— forwarded message —
Date: sat, 26 aug 2017 at 8:38 pm
Subject: airtel not interested in new customers
To: nodalofficer. [protected]@in. Airtel.com

Hello sir/madam,

I'm suresh kumar borra, mobile number [protected] using the services of idea

I received a call from airtel and after interacting with customer care executive.. I opted for 499/- plan and via biometric procedure completed the port process at tarnaka store in the month of july, paid 300rs too, they said it will be added in the first month bill...

Store executives said within a week, port process will be completed and i waited for almost 20 days and went to store 6 times but port process is still on... After great difficulty i took my 300rs back and thought airtel is not interested in new customers

This month i received a call from airtel and again as a stupid i applied for airtel postpaid by submitting port code on 22/8/17 and have been told by executive that will receive sim by 24/8/17 and the same day airtel services will be activated... As i applied for portability idea gave me good offers but as plan is good at airtel i just moved ahead with my decision but as i expected till now airtel service not got activated and i didn't receive sim as well

Once again airtel proved that it is not required new customers...
I'm drafting this mail just to know whether your department is bothered about new customers or you will also make me feel 3rd time that my assumption is correct

I vivek singh of 17/6/2 vivekanand park bansdroni, kolkata 700070 bought and airtel secure plan after learning about it from a television commercial on 12th of july 2017. I dropped my phone accidentally on my table top onto the floor on 28th july 2017 and the phone screen was cracked. It was working fine only problem was that the screen appeared cracked like a spider web and small portion of camera cover was broken from the back side but it was all working fine. On 28th i tried to claim fro repair from airtel secure on my mobile app but the interface did not allow me to get this done then i called the customer service at 121 and was told that i can do it online at airtel.in, i tried that as well i did not find my pin code there so i called the customer care again and i was told that my compaints has been resitered and i will called in next 24 hours and someone will come and pick up teh phone, i waited and when i did not get any further responce in 24 hours i called again at 121 only to be told that no complain has been lodged from my end and they cannot do anything and i should visit an airtel store for further help. On monday 31st july i walked into the airtel store in jodhpur park and there i was told that airtel secure is an all togeteher different division and they cannot hel me but on some insisting he did register my complaint and gave me complaint number, after i that i recieved a call from one assist and they said that they sent me a link ipon my email id and i can register the claim theer and get all teh docs and photos uploaded, i did that and after 3 -4 attempts they said that my claim was successful registered and they will collect my handset from house, it was done on sunday 6th of august. After this i got an email saying that they have valued the estimated repair cost at around rs. 16, 974.00 and i called them back saying that it was way too much but they said that its been done by an authorized service center. On 17th of august i received an email saying that claim from declined for reason of improper handling and no proper care has been taken to protect the handset. Since then i have asked them few question and at times they have even failed to acknowledge my emails, 121 customer care said that they can only register complains regarding network issues and have no mechanism to register complain about any person or department and i should connect with nodal officer, nodal just repeats the same thing and failed to give any explaination on action taken about people who have lied to me and harassed me in this entire process. My old unrepaired handset is still with them and they are just running a scam, they did not verify or validate the condition of my phone at the time of purchasing the insurance but now they are said that proper care was not taken, i have asked them that what they ask for was never a prerequisite for buying the airtel secure. I hope i will get justice here.

To

The senior manager,
Airtel

I arshia akheel, mob - [protected] and [protected], wishes to inform you that since 24th august 2017 my number [protected] has not been able to access the airtell cellular network.

I had the first sim change on 24th august 2017 at the mehdipatnam airtel branch. It didnot work after the required four hours of activation.

Then when i went back and complained they sent me to airtel service center, towlichowki, saying that this is a direct airtel service center hence they will help to activate the network.

This service center instead of checking the why the network is not acessible on my sim has given me another sim. The second sim change was done on 26th august with the same result.

Again on going back to the service centre instead of checking why the error is occurring they have changed the sim saying that the sim was damaged.

A third sim and five hours of waiting on 28th august has still not resulted in activating my number. You should have a technical team person at each service center to resolve such issues.

I have been going to airtel service centre 4 times in the last five days. This is harassment, they make me wait and wait and then give me new sim saying that it will get activated after 4 hours, i will have to wait.

This number is important to me and i request you to please look into into this matter urgently and resolve the issue. How can three sim's be damaged, what is the material being supplied. Something is not right.

I want my number [protected] working immediately. Kindly look into the matter.

A. Akheel
Ceo
Cocoon management consultants
​​mobile:[protected],[protected]
[protected]@gmail.com
www.cocoonconsultants.com
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I have been trying to get airtel broadband connection for past 1 year, yet airtel is not ready to provide connection to my street saying the connection box is full and those.

I have tried so many times requesting and by submitting the documents the say it's under processing and you will get your connection and after few days they are saying they won't be able to pull the wires across the street.

I'm not sure why airtel isn't bothered about provided connection to the long awaiting customers where the available connection is just 50-100m away from my street.

Please look into this issue and provide me the new broadband connection.

Following are my details, kindly get in touch with me if you could resolve the issue. Thanks in advance.

Contact person: ajay
E-mail address: [protected]@gmail.com
Phone number: +91-[protected]

I recharged my mobile airtel prepaid number [protected] at morning near 11.30am through net banking of kotak mahindra bank for full talktime of amount of rs.260. Within few minutes i received the message from bank debited the amount of rs.260. But i have not received any feedback or message of balance recharge from airtel. I tried calling customer care to talk to executive. But after selecting proper option when i select for executive it says "you had selected wrong option". I tried this 5 to 6 times. Finally after disappointment i mailed a complaint to airtel at [protected]@in. Airtel.com at afternoon 1.31pm. After that i have not received my call from airtel but after few hours at 02.50pm i received a text message from airtel saying "thank you for contacting your issues got resolved" (Please find attachement). But infact their was no calls from airtel. How is this possible. Therefore again i mailed them at night after office at 11.33pm. Still no reply from airtel. Please help me getting my valuable amount of rs. 260.

I have recharged the mobile no [protected] on 2oth August with Rs 244 scheme, which state to give unlimited local/std calls for Airtel to Airtel and 1 GB 3G/4G per day for 70 days.
But the I am getting only 1 GB for 28 days and even validity of free talk time for 28 days only.
It is fraud.

Sir,
I am using airtel sim no. Is [protected] very long time. But suddenly company blocked my sim i am given my aadhar card and a passport size photo on your store. But currently sim is not working.
My location is ajmer (Rajasthan) and sim is registered on my name - gopesh sharma.
Please tell me what is the problem.

Gopesh sharma
Alternate no. [protected]

I am facing lot of call drops because of very poor signal strength inside the house in a city
When complained to airtel they always say that they are working on the problem but never do they work
And one more dumb answer they give is that they tried to contact me but they could not connect. If there is no network signal at all at home, how can they contact me through call. They have to send a site engineer but they never did.

Airtel company are too bad service because i have recharge 3 times of 90₹ but after 2-3 days i check my balance there are 0₹ balance so i just submit the complaint here so got call from [protected] and he said give me your sbi bank debit card number so we will transfer ₹500 on your account.

May be he is fraud or terreres.

I need your help otherwise i will submit the file to consumers court regarding airtel company.

Waiting for your response.

Co.- [protected]

I have recharge many time's in my mobile number [protected] but after some days i check the balance. But there are balance is 0.00₹ without any used.

Please refund my all amount which you have deduct from my mobile otherwise i will submit complaints on consumer court.

My alternat number [protected], [protected]

I will wait maximum 24hours.

Waiting for your response.

Thanks & regards
Savan nandaniya

Airtel games club service has been automatically activated by airtel and deducted balance of rs 95. I am very well aware that this service is not subscribe by my from any of the method but when i spoke to customer care executive they said you have activated this via web interface when i asked him about the confirmation message of this from my side he became blank and said we don't have that's all evidence and refuse to return balance. I asked him how anyone has access to deduct my main balance without confirmation he has no answer. Why airtel default allow any service to get my balance. This kind of cheap activity is done by airtel in my broadband and mobile once jio come's into the picture. Airtel is not able to maintain healthy competitions.

Airtel keeps subscribing me to services such as spuulmovies, videostore and now modelmaniaw, last two costing rs. 35 each, without my consent.
I had send a stop sms to stop the spuulmovies the day i first started getting these services, unfortunately two days later they deducted another rs.60. As renewed services. So it's about a total of rs. 142 that i have been charged in the last three months for services i never claimed or used.

It's such a shame that this keeps happening over and over again. I really want this thing to be resolved it keeps eating my money every single time i recharge.
Airtel never offer the money back, but keeps taking it.

My airtel number - [protected]
Alternative[protected]

I recharged through local shop 300 full talk time
In the morning
And in the noon I get a message that 295 has been debited because of wrong recharge.
What is this.
I recharged genuinely even the one who did the recharge says that it's on Airtel
I have no fault.
Is this how Airtel wrks
I am shifting to Vodafone

Dear sir/madam,

For the past two weeks my postpaid connection got down and i could not browse or chat using social networks. I have made several complaints but no proper response from airtel customer support team. Recently i ported my number from vodafone to airtel due to the same issue but upon changing my network to airtel it is very clear that no service provider is giving good or proper responses to the customers. Government should take appropriate action against such company

Hoping some help by posting my complaint into this forum.

Thank you
Srinivasan v.

Hi,
Basically i am from andhra pradesh who is having addhar adress as ap where i have my own house. As part of my job, i am residing in chennai and i took a airtel sim card.

As per operator direction to link my mobile number with aadhar, i visited chennai airtel outlet got the response saying that i need to visit ap airtel outlet.

Last saturday i visited ap airtel outlet, i got the response saying that i need to go tn circle.

Its been frustrating and please provide the proper steps.

I am kirtesh solanki from karnataka. My mobile number [protected]. I was briefed about the plan by airtel supervisor named mr. Madhu of 499 monthly which includes 25 gb per month n unlimited calls. But i got only 5 gb and after calling airtel customer care 121 nearly around 40 50 times still there was no response from them. So i dint make payment for 3 months as i wanted the plan which i was offered. Then i visited the airtel store after 3 months of complaining. The same person madhu said ul have to pay full amount of 3 months and when i objected about the plan he started speaking abusive language. Now my number is suspended and i am bein charged for 25 gb every month which i never got. Kindly active my suspended number and give the offered plan and take strict action against mr. Madhu from koppikar road branch, hubli (Karnataka) for using abusive language

Airtel has been deducting balance from my prepaid sim by subscribing me for their services which i didn't even ask for.
Name of service: modelmaniaw
Amount lost: 35*3 = ₹105
Even after manually unsubscribing from the service, they sent me a message saying that i had opted for this service. Airtel should stop charging me for this!
I demand all the money to be recompensated in my account!

I am still looking for response on this issue.

It has been more than 10 days i have made the payment. However instead of activation of service i am receiving emails for payment due.

Seems people working with airtel are no aware of the amounts that client's needs to pay. They quote any amount as per their wish and post the payment is made they demand for more money.

Again reiterating i was told that the monthly rental along with late fees will be waved off and if i pay inr1200/- number will be activated.

Thank you,

Ankhi dutta gupta

On 8/16/2017 3:45 pm, ankhi gupta wrote:




— forwarded message —
subject: reactivation of airtel number [protected]
date: wed, 16 aug 2017 15:17:44 +0530
from:
to: www.enterprise.[protected]@airtel.com


dear team,

base on on my discussion with one of your collection agents out of my
total amount due inr 2018/- i have paid inr 1200/- as requested.

as the balance amount the monthly rental and the late charge are to be
waived off.

request you to please activate my number.

my number :[protected].

—
thanks & regards

ankhi dutta gupta


My alternate contact number is [protected]