Airtel Complaints & Reviews

Sir
I didn't expect this from airtel,

I am subodh kumar sahoo and
[protected] is my number, on august 13 2017 i had recharged my number with 899, it was an offer on my number for 84 days which had been given 2gb data/day with unlimited call (Tnc apply)
I had checked this offer on my number best offer by ussd code *121# and also called to the customer care to assure about this offer, one of your customer service executive assured me and told me that this is a best offer on my number and if i recharge with 899 on or before 14 august 2017 and if my handset and sim is 4g then i will get the above benefit, i was known about my phone and sim were 4g but for the assurance i asked him that my phone and sim were 4g or not, he told me that i m using nokia 3 it's a 4g handset and my sim was 4g activated and i will get the benefit of 84 days on recharge of 899

After that i decided to recharge it and open my airtel payment bank and the 899 offer was also shown there in my number best offer like the screen shot i have taken.

After recharged with 899 i got the message
"recharge done on[protected]:42pm, mrp:rs899.00, gst 18% payable by company/distributor/retailer, transid[protected]. Open 100fci bank ac get 10%cb*t&c"
"unlimited all local + std calls +3.5gb/day on 4g handsets and 6gb for other handsets for 28 days. T&c apply."
And when i checked the data balance it's showing 6gb data valid till 9th september 2017, i was got panic by seeing this and called to customer care one of the agent laudge my complaint by giving "thank you for contacting us. Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction. Your ref. No. Is cbnrv[protected] registered on 13-aug-2017 13:09" reference number,
But i didn't get any confirmation / call / message for the serviece request status.
So i decided to call again and i had made a call on 31 august, and on 2nd september, and your agent told me that i have got the offer benefit and it's weaver date is november 11
But on 9th september my offer benefit was weaver and my main balance were deducted, i decided to laudge a complaint but one of the senior executive/team leader checked the offer history and told me that this offer had never given to my number then how could i get the benefit,
After a long conversation he agree to laudge a complaint on wrong information given, and he told me that after listen the audio recording, they call. Me back..

Here is my question if you are not capable to give any offer benefit to the customer then you gives assurity and cheated us.

I was using 2 jio sim but when i seen the 899 offer on my number i thought to recharge it but my friends pull me not to go through airtel, because airtel has so many terms and conditions, but i know that airtel net speed is better than jio so i decided to go through airtel, but it was my big mistake to chose airtel, you are cheated on us.

I only known that aircel is a fraud company, but now i realized airtel is also like aircel...

My number ([protected]) is lost. So I reissue another sim of this number only.But messages are not coming on my prepaid airtel number like otp, bank alerts and from company also . I go to nearst airtel store for data recovery. From their I get to know It will done which is also not done till now.please solved my problem as soon as possible .

I had taken a pack for 2999 for my visit in u. K. For 3 days. They sent me a bill for 66k inspite of me using wifi at dubai airport. Airtel is looting people and not even having a resolution for it. All that they have provided me is a complaint number 79371027. My credit limit is 14, 600. How did they alllow it to increase to 66k. After repeatedly talking to customer care all that they told me is that the bill is due to my usage at uae. How is that possible for 2 hours? Also my bill usually gets generated on 23rd of every month since this month i had not received it on that day i called airtel to check why and their customer support member told me they were having issues with bill generation and that i would get it in a few days. And when i got the bill in the first week of september they sent me a bill of 66k. So much for paying my bills on time. Airtel who the hell do you think you are fooling.

I recharged for 100 rs talktime and immediately 4 services were activated on my number. My balance became 0 in 2 minutes. Services were : gamespindw, videostore, red chillies, gamescentre. I have to deactivate them as soon as they are activated. I dont even know what to do with tbese and where and how to use them. It's been around 30th time this is happening. Whenever i recharge the same things happen. I want full refund. I am a student and it is difficult for me to recharge in first place and then this happens. I want refund for this time and every other time i was cheated.

When i make a call to toll free no, they make charged (12/09/17), for this am made call to customer care, without providing any information, they cut call and after again made call they transfer to another department (Land line), later also they cut call. Am losing time for simple information. When recharge my mobile as they said all local and std and landline and customer service. Later if i made call my balnce is getting deducting.

Airtel is saying that fastest network, but never it is. Very slow and worst service.

I am user of airtel postpaid ([protected]), currently i am using a 99 rs rental myplan. For this month i have received a bill of rs 31221.14. When i have checked this bill details i have found that airtel have charged all this amount on my data usage, although i have also a data balance of 11gb.

I was totally shocked by seeing this huge amount (31221), usually i am getting the bill of around rs130.

I have already talked to airtel customer care and launched a complain in this regard (Complain no:[protected]. But i do not get any corrective action.

Since my bill due date was yesterday (11.09.2017), please check and correct this bill amount by today only.

Else i will go to the consumer court against this problem.

I am using this mobile no since 2008, this type of mistake is not accepted from company like airtel.
This thing effect the loyalty of customer toward's airtel.

Hi all,

I had made prepaid recharge for my airtel mobile number from airtel website before 6 days, i had got successful message on browser and even i have got email from airtel containing transaction details.
I had called customer care representative but she is not answering properly,
And cut my call.
Airtel cheating to customer like this.

Below are the details from email which i had got from airtel.

Payment update for your airtel prepaid number [protected]
Inbox
X

Airtel
6 sep (6 days ago)

To me

On-line prepaid payment receipt

Thank you. Please quote this transaction reference number for any queries in future related to this transaction.
Transaction details
Mobile number [protected]
E-mail id [protected]@gmail.com
Transaction by debit card
Transaction reference number [protected]
Date 06-sep-2017
Amount paid (Rs.) 49
Best regards,
Team airtel
Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

For further assistance, call 121 for general queries (Agent assistance is chargeable at 50p/3 min), call 198 for complaints

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
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Sir my airtel money wallet [protected] blocked transation by unknown reason please unblock my ac

Sir i have your airtel secure. And i was damage my phone 19thaugust2017. And as per your company policy i have already submit my document in one assist official said and airtel official mail id. But i inform to you that my document was not uploaded in your airtel department which ever why document are not uploaded i don't know. And than i call your 121 customer care number. They are very shameful person and they are not know about what's your company policy. They don't help me of claim my damage phone. So i request to you please evidently action against you 121 customer care executive person.
I am send my document phone pic in this champlain. I request to you please help me the claim of my damage phone
Thanks & regards
Yogesh sharma

Sir,

I am totally unsatisfied with the service provided by airtel to the customers. The network problem in my area (Awani socity, near ramna ganpati, laxminagar, pune 411009).

The network problem discuss with your local centre but they can not given satisfied solution. They are not at all interested in providing a foolproof solution to the network coverage issue.

The airtel company advertisement & ground realty is mismatch.

This issue is affecting not only me but each and every airtel customer in the our location.

Thanks and regards,
Kailash pawar
Laxminagar pune

I am unable to recharge my number ([protected]) using any of the online recharge modes like myairtel app or airtel.in or even using internet banking.

I have registered complaint for this around 5 times with the customer care but still no resolution.

Please help me asap

You can reach me at jeshna. [protected]@gmail.com

Alternate number: [protected]

Hello sir, this is dr. Jayavel. My prepaid airtel mobile number is [protected]. I had recharged rs 399 pack on 22 july 2017 and my pack expires on 13 october 2017. The pack was mentioned before i recharge was
Rs399=84gb (1gb/day on all h/s)+unlimited calls (Loc+std) 84days.
T&c
Click airtel.in/5/m.
On 09 september 10.20 p. M my call was disconnected and 4 rs was charged for the call.
I contacted ur customer care and he replied as i hav crossed 250 minutes of daily limit of call duration, i again asked that i had a pack o[censored]nlimited calls, he again replied that it is a pack that saying as unlimited calls but actually it is a restricted maximum 250 minutes per day, 1000 minutes per week pack & told terms & conditions apply. You never let me know ur terms and conditions, then y you are advertising as unlimited pack, i was already using jio which is purely a unlimited pack which is giving far better than yours. What you are advertising is surely wrong. Please take step.

Dear service provider today i entered in howrah for medical check up and lost my cell phone. So kindly block my sim card having no. [protected] which is fixed with my lost phone. Further i requested to you kindly confirm me regarding sim block process status in my brother phone having no - [protected] or email id - [protected]@rediffmail.com as soon as possible

Dear sir,

Recently i had changed my father's mobile no. To airtel from bsnl, expecting better service from your side.

But from the day we changed, there is no network in his office on the airtel sim.
If he tries to call then, the network will tell the sim is not registered.

We have raised many complaints regarding this starting from 29 aug but still no response from your side.

Once your technician came and said that they will repair it within 5 to 6 days but still no word or no improvement.

It feels like a curse to have selected your network airtel.

It has been 15 days!!! And a great network company airtel cannot fix network issue.

Please, sir, stop your nonsense open network ads and focus on customer satisfaction.

Please resolve the issue asap.
Hope i don't need to write again to your for this issue.

Mobile no. - [protected]

Alternative no. - [protected] (As you won't be able to reach the primary number because of your beautiful network strength)

Owner - adhar kumar biswal

Complainant - akash biswal

Home address - 403, amrita residency, jaydev vihar, lane behind hotel pal heights, bhubaneswar, odisha, 751013

Office address (Area where is no network) - nalco bhawan, p-1, nayapalli, bhubaneswar, odisha, 751013

Today i have raised a complain again regarding this. Complain no.[protected]

Previous complain numbers[protected], 79040382

I will soon share the consumer forum complain number.

Have a nice day!

Thanks and regards
Akash biswal

Deductions for services not subscribed to are being made from my account for instance 10vid, 1 subscription service and many more which i could not expain! To the extent that i loaded n500 & n200 credit yeterday 11th september 2017 it was instantly wiped out with just balance of n70! If i want to make international calls it will says the line is bared from making such calls including sending sms abroad! Right now i can't load any credit as a result of this development that has been on for some time now! It will be highly appreciated i[censored]rgent steps could be made to correct this act which is capable of staining the image of the organization!
Your early response and actions would be highly appreciated please!
Christopher olorunwa adewunmi
[protected]

I have 2 airtel numbers. [protected] which i stopped using and [protected] which i am currently using. I was doing a promotion of rs 399 on [protected] using airtel app and it was done for [protected] which was definitely an issue of app. I am the owner of both the numbers but airtel customer is not transferring the money from [protected] to [protected]. I have not been using [protected] for almost 2 months now which can also be verified.
I am not even asking for refund just the transfer to the number which i am using.
Request your assistance.

I have done recharge of rs.100 on september 11 th 2017 using airtel.in. On the same day, i get unsuccessful recharge message. But, it does not reflect in my account yet.

And also, the amount rs 100 does not return back to my bank account. I have given my transaction id as below.

Transaction id:[protected]

Please check and update my airtel account.

I am having corporate airtel sim card (Ph. No. [protected]) on my old company name from hyderabad. I recently shifted to noida. I opted to transfer of ownership to my name and submitted necessary documents, accordingly address verification also completed by airtel further i received message from airtel on 9th sep 2017 for televerification but they have deactivated my sim and i couldn't able to do the televerification. I called to customer care, they suggested to go for new sim card from airtel store but they are reluctant to provide me sim card. Such a pathetic service by airtel.

Regards,
Dattatray

Dear sir,
I am a airtel customer but i am not satisfied.
Your employees are not good because not provided actual information related to job.
I started a new online work i deposited already 1, 999 charges but not provided online job. Take a extra charge are take 2, 340 deposit force every day. And not refund money and not a provided job. So sir please provided online work nothing money.
Please sir i requested not extra charge take. Give a online work properly few days.
Sunil kumar sulaniya
F-339 lal kothi scheme jaipur
Rajasthan (302015)
[protected]

Very good afternoon.

I am airtel mobile postpaid customer. Recently, i have submitted a request to change from post paid to pre paid at air tel store, dwarakanagar..

It is more than 3 days lapsed, till now my airtel prepaid mobile number is not activated. No response from your customer care (59059) and airtel store at diamond park visakhapatnam. The people of customer care telling that there is technical problem, so please visit air tel store. Air tel store people they are telling, the customer care (59059) have to solve the problem. Then who will solve my problem.

Very very very very very poor and bad service from air tel. I have never expected this type of treatment to a valued customer. My family members and relatives all are using air tel only.

As there is a lot of competition in telecom industry, i can immediately change my number to any other network. But this will not serve the purpose. As a valued customer, just i want to express my experience with your field staff who are incompetent to solve the small problem since 3 days.

Thanking you sir