Airtel Complaints & Reviews

Hi
This's surendhiran r, im using airtel prepaid mobile number [protected] since 2006, im working in malaysia from 2012 and carried this number for my bank otp and other transactions

My number got deactivated on 07 june 2017, my father went to check with the airtel store in trichy within the grace period (19 june 2017 - 22 june 2017) but there was no proper reply from airtel store and simply "said will check and come back" and i reached india on 24 june and personally went to the airtel store and i got the same reply and they registered the complaint late on 26 june 2017, i told my situation that im will be back to malaysia on 02 july 2017 then they said ask your father to come, again the same reply from customer care “will check and comeback to you” till now no proper from customer care,
I made a complaint and send mail to customer care and told my issue, customer care guys, rather than trying to sort out the issue, always replying me with a default format mentioning the reason for deactivation. They them self knew it was not going to help me in any way. I further insisted them to sort this issue to escalated the issue to applet/nodal office, since then i had been talking to officials from applet/nodal office, guys from applet/nodal offices contacted me and enquired the issue. I had to repeat the same story over and over again. This is one issue i faced. Every time, when a airtel customer care guys calls, i had to repeat the same story. And those guys don’t follow up on my previous mails or what the previous guy talked to me, they simply send a reply mail with the same format and says will escalate to the next level
And i got a call from bangalore airtel customer care[protected] on 12 july 2017 the person said still the number is registered under my name and said will escalate to next level after that i got many call from different persons from airtel customer care but till now im not getting a proper solution and my number is not activated.

As my number is linked to pancard, aadhar card, passport, voter id, driving license, bank and other personal as well, im struggling now and unable to do my bank transactions and other things

As the airtel store customer care person registered the complaint late and im losing the number now.

Its been almost a more than 2 months im contacting the customer care and airtel store but till now i didnt get any proper solution for reactivation of my number.

Is it the way that you treating a loyal customer, no one in the customer care is ready to escalate the issue to the senior level/ next level / technical team because the “mistake made by a airtel customer care“ no-one has the responsible to solve the issue.
Daily i receiving call from different different persons from customer care they don’t know what was the issue an i need to explain from the fist and simply saying will escalate the issue
Just asking how many times you guys escalate my issue?
Asking why you guys stilling in customer care?
Are you guys sitting simply to waste customers valuable time?
Is airtel trying to push their loyal customers to permanently switch to other account?
The mistake made by a airtel store customer care till now no one is not responsible for this issue, i seen a worst response from the unprofessional airtel customer care
Why airtel is so irresponsible? Why don’t they understand that the mobile number is very important in todays. All the services like banks, aadharcard, passport, driving license and other social media’s etc are linked to a mobile number. Secure otp’s are send to the registered number. Having known this you should respond the customer as a priority and resolve the issue first

Kindly check this issue on immediate basis and help me to reactivate the number again as im in need of this number very urgently

Appreciate your swift reply and reactivation my number on urgent basis

Regards
Surendhiran r
[protected]@gmail.com

Fck fck fck airtel. Airtel baghao, apna data bachao. I really disappointed every morning when i switch on my airtel 4g router to read the newspaper, i didn't even finished the first page and after few seconds start loading the web page is not available. Even it so fast the net was it is possible 1gb can be vanished within a minute??? Or it is just a fraud giving 1gb/day??
It's fine we're not demanding extra data on official use. If you can't provide us enough data with low prices then stop this plan, but don't try to cheat us by showing such fraud service plans. Be like jio and vodafone, even customer care are so good when i call them.
Airtel service is the worst service provider i've experienced in my life.

I am using samsung galaxy pop. My airtel no: [protected]

And for last 6-9 months no network here in usa. It simply says no sim and does not even work. It used to work in the same phone before and through at&t network. Now when i refresh for networks, it simply shows t-mobile and does not even list at&t. I have international roaming pack activated and been paying bills without miss. And still no service.

I have complained through phone calls and twitter messages but no help so far.

One of my friend also suggesting the same issue for him and it would be great if you could reach me at my usa number +[protected] to resolve this issue.

Tried recharge for 349 rs. On airtel mobile number [protected], transaction id : [protected] has failed. Transaction dated 28.08.2017. Please refund the amount to the subject bank account. Per bank statement the amount is debited. Bank transaction id is attached,[protected]igabxluig9, state bank of india, sanathnagar, hyderabad branch.

Our address : flat no. 403, lotus block, nagarjuna dreamland, dulapally road, kompally, hyderabad

Very worst experience from airtel... To retain customers, airtel announced best offer 399 on certain prepaid numbers...in july'17... Validity of this plan 84 days 1gb/day and unlimited calls to all network... But suddenly they stopped this service in 28days... When i asked abt this to customers care... Sir this s common plan u were not suppose to avail and in future we won't send this type of common plans to u... He considered i m something special to airtel so they stopped this service for me... Pls don't play with customers... It ll spoil ur reputation... Try to commit wht u promised to the customers...

This complaint is against airtel. I am not able to recharge my prepaid mobile for the past 15 days. I have spoken to customer care infinite number of times and also been to the service center but the problem is not solved. I am just told that there is a technical issue with my number in it will be resolved in 24 hrs. But clearly it's not going to solve. I am paying extra from my pocket everyday for nothing. Any kind of compensation is denied from their end. This kind of service is unacceptable and i had better expectations from airtel.

Hi sir / madam

My self shiva prasad i am using an airtel network i am facing airt data issue which start with 4g and comes to 3g automatically and drop don to 2g and no data net work. I raise and complaint on 1st august but without any resolve of problem and without any intimation they have closed the compalin and again i raised an complaint on august 8th and 11th no response fron any technician and no feedback and no approch from team.
I have around 15 calls. Every time i have spoke to them they ask me w
To wait for 72 hour then asked me for 48 hour they will make their technician. Till date from 1st of august but when i call them the askes me that they will put my concern on high priority. Please find the attached details of all my calls at how many times and how much i conversated with the customer care supervisor but no progress.

Regards
Shiva prasad
[protected].

Network issue at

Subash chandrabose nagar, gajularamram road, quthbulllapur mandam, rangareddy district, tellangana, 500055

Hi team,

Name = ajay goel
Airtel no = [protected]
Alternate no = [protected]

This is highly escalated issue regarding sim not working from last 30-35 hrs.
I have replaced the old sim from with new one as it was not working from punjabi bagh airtel office. I already send the message to sim activation team at 3 pm on 26th august 2017 as per process. But still my sim not working. I called several times and got reply your sim will be start in 4 hrs or in 6 hrs. I already discussed with mayank as he said your sim will work in 4 hrs as he is manager and escalated this issue to higher level. Also with saurabh gupta (Second line manager) and got same update your sim will be activated after 10 am in the morning on 28th august 2017.
If this is the procedure for sim activation then sorry to say i really depressed first time with airtel this kind of support.
Just think off how its painful for customer during this situation when whole ncr suffered a lot due to ram rahim case and mobile is so much important to get in touch with your family members.

I do not know how you will take this mail. But this is a request from my end to start my number otherwise i do not have any other option to disable this service soon and also i have to disable all services from airtel already 3-4 numbers running in my family and broadband, data card also.

Waiting for reply on high priority basis.

Regards

Ajay goel

Sir, i have submitted request to terminate my post paid account on 25 aug17, along with pending amount to be paid, which i paid in cash at your retail show room at saraswati colony at kota, rajasthan. Ialso made arequest for prepaid accontfor which sim card was issued and instructions given by your rep. Therafter nothing moved inspite of my repeated efforts to contact your rep. I physically went to your office where i was informed that my request to terminate post paid acct has been turned over and iwill have to continue with it, otherwise contact rep after 10 sep. Ifail to understand this sort of behaviour and inview of foregoing do not want to have any connection with airtel. Kindly terminate all my accounts and inform if i have to pay you any amount on alternate no [protected].

Since 24th of august i have bought a new sim requesting to avail the same ph. Number which i had lost a few weeks ago. But upto tonight, 29th of august, my sim card has not been activated!!! I am feeling so frustrated as i really need that number since it is link to many accounts.

The airtel store which i approached to is situated in naharlagun, arunachal pradesh

I received a fraud call asking my bank details and i gave my details thinking that it was a call from bank. Later my sbi debit card was used to make fraudulent transaction worth rs 19000 txn#141339 pos [protected] on airtel money today 29/08/2017. I have made a complaint at the bank. Please do stop the transaction and refund the money as earliest as possible.

I followed procedure for uograding 3g to 4g such as SIM (20 digits) to 121 but while conforming with 1 i got an reply that 'this is not an valid keyword' and i called care twice and no change it shows the same msg.i am very disappointed even after paying 100rs for 4g sim it doesn't work

Dear sir,
I am a post paid customer bearing no [protected]. That there is frequent network issue in our locality. I have complaint many times regarding the same but it seems you are not taking the matter seriously.
Secondly i am using my plan 549, with billing amount of nearly 770 per month and it seems it is of no use as the prepaid customer is getting all the benefits recharging 399.
I request you kindly fetch me with the best plan or guiding me to surrender this post paid connection at the earliset.

Regards
Gnyandip konch
Co sbi dhakuakhana branch
Dhakuakhana
Dist lakhimpur (assam)
Pin 787055

My airtel sim is of kolkata circle. It shows no network signal when i am in pune. Although customer care and airtel stores assure sim is ok and sim slot is ok, there is no network signal while roaming in pune. Restarting the phone or searching the network does not help. My no. Is +91 [protected]. Sim is linked with adhar no.
Please solve it asap as the no. Is vital to me

I had approached airtel relationship center rajbagh srinagar j&k twice on 19th august at 11 am and today on 5:30 pm for linking my aadhar no. With my airtel mobile no. But the official on the desk refused to link the same and asked me to go a private vendor sitting opposite to their office. I am left with no option then to go to the consumer court.

On 22nd aug i checked my offers for data plans and then only recharged with the 349 plan.
Under this plan we get unlimited calls and 1gb 3g/4g data per day for 28 days, that is 28gb for 28days. This plan is still available in my offers.
I had used this plan previously also and was working good. But this time i got data for only first few days, after that it is showing 0mb data every day. Although calls are still free, i am not getting my data.
No customer care number is getting connected and the automated response is saying that i have opted for internet with no data (Seriously, how is it even possible??).

Hi,
I have received a text message from airtel stating the estimate value for my handset iphone 7 plus repair
Is 31500 rs, so i called the apple store in cannaught place and they informed me that the handset swap amount from apple store is 27000 rs however, the display replacement amount from apple store is 17000 rs. So in order to get the more clear picture of the estimated value i tried to contact airtel on 121 but they simply said that they can only provide us with the status of claim but they cannot give the more detailed information about the estimated amount so i called the one assist who is indirectly linked to airtel secure said the same thing that they can only provide the status for the claim but they cannot provide the break down for the estimated amount however they gave me an unacceptable statement that why am i worried about that amount as i am no one who needs to pay that off it will be paid by the insurance company which is unbelievable. So i tried to find out the direct number for airtel secure claim to get my issue resolved but there is no such complaint number or contact number for my issue, i have been revolved along but didnt got my issue resolved neither any information on the break down of the huge amount.

My airtel mobile number is [protected]. Mobile data services in my state, i. E. Punjab were disconnected since 25.8.2017 due to law and order problem. However, phone service was available. Today, the 29th august 2017, mobile data service has been restored in the afternoon. But immediately thereafter, my mobile is showingf "no service". I am facing a lot of difficulty in the absence of mobile service. Please look into the matter urgently and restore mobile service and data service on my mobile no.[protected].

Sir, I request you to install your tower on our rooftop since we have a 2200 sq.ft space available on our rooftop.
We are located at south delhi, our area is well-connected to Mathura road, Surajkund(Charmswood Village) and Mehrauli Badarpur Road.
Much suitable for tower installation
Thanks.

I have an airtel number [protected] which had been barred because one of my other broadband number was not paid. The earlier number of also was of no fault of mine, the outstanding payment was raised to above 2500. After settlement with the team when i paid 1869/- my number was still not activated. I called up the customer care 4 times and they assured me that if i pay 1869 then my number will be activated. Very sorry to say that last when i spoke to your customer care lady she refused to help me and kept on repeating that i have to pay 700 more to get my number activated. She was so rude and non cooperative that did not even bothered to retain a customer. I have requested her to deactivate my number which very promptly she has done. I had teleported my number from idea network to airtel for better service. But that was my biggest mistake and now i am realizing what a big blunder i have done.