Airtel Complaints & Reviews

Hi,
I have received a text message from airtel stating the estimate value for my handset iphone 7 plus repair
Is 31500 rs, so i called the apple store in cannaught place and they informed me that the handset swap amount from apple store is 27000 rs however, the display replacement amount from apple store is 17000 rs. So in order to get the more clear picture of the estimated value i tried to contact airtel on 121 but they simply said that they can only provide us with the status of claim but they cannot give the more detailed information about the estimated amount so i called the one assist who is indirectly linked to airtel secure said the same thing that they can only provide the status for the claim but they cannot provide the break down for the estimated amount however they gave me an unacceptable statement that why am i worried about that amount as i am no one who needs to pay that off it will be paid by the insurance company which is unbelievable. So i tried to find out the direct number for airtel secure claim to get my issue resolved but there is no such complaint number or contact number for my issue, i have been revolved along but didnt got my issue resolved neither any information on the break down of the huge amount.

My airtel mobile number is [protected]. Mobile data services in my state, i. E. Punjab were disconnected since 25.8.2017 due to law and order problem. However, phone service was available. Today, the 29th august 2017, mobile data service has been restored in the afternoon. But immediately thereafter, my mobile is showingf "no service". I am facing a lot of difficulty in the absence of mobile service. Please look into the matter urgently and restore mobile service and data service on my mobile no.[protected].

Sir, I request you to install your tower on our rooftop since we have a 2200 sq.ft space available on our rooftop.
We are located at south delhi, our area is well-connected to Mathura road, Surajkund(Charmswood Village) and Mehrauli Badarpur Road.
Much suitable for tower installation
Thanks.

I have an airtel number [protected] which had been barred because one of my other broadband number was not paid. The earlier number of also was of no fault of mine, the outstanding payment was raised to above 2500. After settlement with the team when i paid 1869/- my number was still not activated. I called up the customer care 4 times and they assured me that if i pay 1869 then my number will be activated. Very sorry to say that last when i spoke to your customer care lady she refused to help me and kept on repeating that i have to pay 700 more to get my number activated. She was so rude and non cooperative that did not even bothered to retain a customer. I have requested her to deactivate my number which very promptly she has done. I had teleported my number from idea network to airtel for better service. But that was my biggest mistake and now i am realizing what a big blunder i have done.

Not able to recieve calls or call other using my airtel no.
Was using joi sim before from past 3 months
So dont know from when exatly i got this problem.
I'm a graduate and have given my airtel no. For all my jobs offers
Please help me as soon as possible cause im not using my jio sim and my airtel is my primary sim
I'm not getting any call from 1 week in my area
When i go out of my area i get calls
I dont know whats wrong here
Please help me

I have subscribed your handset claim protection in which my phone is supposed to be covered against accidental and liquid damages but regret to inform you that i have claimed on 12th aug 17 in against of accidental damage and upload all the required data on your website but still no action has been taken from your side and still the status of claim is stuck at stage-01 which is upload your documents. While i have uploaded all the data on the next day of claim.

Once i also have received a call from one assist in which he said that there is some technical error thats why your status is not being updated but no need to worry with in a week our representative will be reached by you for next stage of process but as of now 12 days has past away but i dont have any single updates from your side. I also have raised complaint[protected] &[protected] two times to airtel to resolve my queries but i didn't get any single call from airtel.

Urge you to kindly take a necessary action on this otherwise i literally have to lodge a complaint against airtel for their fake promises.

This is a very bad experience with airtel to have certainly delay in their value added services!!

I was customer with idea since 2011. During august 2017, one mr. Sagar ([protected]) contacted me over phone and advised me to change to airtel post-paid plan of 349. Mr. Sagar has indicated various advantages of changing my service provider. Accordingly, i have opted for mnp w. E. F. August 08, 2017. However, i have been facing various problems, such as connectivity and data issues.

Now, i have come to know that my plan is fixed for 499 instead of 349. Further, visits have been made to airtel outlets at visakhapatnam at siripuram and seethampeta, to sort out the problems being faced by me. However, the issues still remain unresolved.

Mr. Sagar has been assuring me that the issues will be resolved, time and again.

Hope you will respond to my predicament, quickly, to refrain from escalating the issue to appropriate forum.

P. V. Srinivas
[protected]
Visakhapatnam

I have a postpaid airtel connection, with corporate plan 199 which includes
Free 700min local + std and 750 mb free data.
My consume for calls and data will be within this category.
But the bill will be getting generated for free calls of 700 mins along with the monthly plan 199. Each time i used to call customer care and report about this and they will waive the amount.
And they used to say next time this will not happen. But the same will happen for next month as well. I have reported in mail to airtel customer care, but no use.

Dear sir,
I have been charged for rs.399/- in which offer they mention local & std free for unlimited, and 1 gb data per day is valid for 70 days, but unfortunately data showing zero & they have deducted from my main account.
Reverse my main account balance and restart my data pack.
Pls response earliest.
Regards,
Vijay kumar sharma
[protected]

Customer id : [protected]-001
Kanika chatterjee
Connection date : 05-aug-2017

This is a complain regarding a business partner of airtel 'mira enterprize airtel dijital tv' located at kolkata, west bengal. They are a farce in the name of'business code of conduct'even after paying the full money for installing airtel dth, my aged grandmother who lives alone was issued an old sd box and it was not working. We requested them to change the box, again they provided us with an old sd box, which also was not working. Then when we complained again, the agency behaved very badly and abused us, saying that as you have not bought hd box we cant help you. We have paid 1935 rupees (They have not even provided the receipt). They are forcing us to buy hd boxes. Is this a business ploy of such a renowned company as airtel/bharti. I have many devices with airtel and have never faced such humilation. If the behaviour of your business partners are like this, i am sorry to say they give a very bad image of the company as a whole. Please take necessary action. If required i can provide the pictures of the old sd box as proof. Please help us in resolving the matter at the earliest as it is causing a lot of harassment to an old lady who just wants to watch some quality tv.

Please let me know if you require any further information.

Airtel night mare lost number in portability
I had a prepaid mumbai number of airtel purchased in yr 2005. Since 2007, i have shifted to pune. This mumbai number is mentioned on my aadhar card as a ref., given at various places as registered mobile. As per new govt. Policy i needed to attach my aadhar card credentials to my mobile, else the number would stop working on 29th july 2017, i went to karve road pune gallery of airtel. The airtel official mr. Dinesh pakhare at the karve road gallery advised me to visit mumbai for this ordinary job, or as an alternative, transport the airtel mumbai number to pune. Accordingly i sent a port request from my smart phone... Which was received and verified by karve road gallery official mr. Dinesh pahkre and asked me to pay rs. 100 for new pune sim card. I paid rs. 100 and received new sim card. My old mumbai number stopped working on 3rd august 2017. But my pune sim card is not active till this date.in spite of several calls to mr. Dinesh pakhare, the number is still not working i made several calls to mr. Pakhare... And now, mr. Pakhare does not even bother to reply to my calls or messages. My old number is registered even for my aadhar card, it's a night mare caused by airtel that i lost my number from airtel mumbai to airtel pune portability. This is horrible service. I will never buy airtel again.

Hi, i have called you guys more than 8 - 10 times in last 2 weeks. My number got no service before 2 weeks back. There was no intimation received from air tel, there was no message also. Moreover there was no payment pending due to which i had to go under such harassment
Once i returned also i did not got any singnal. Already called twice you guys were not able to resolve it. I visited near by branch she replaced my sim and committed it will be activated by within 4 hours.. Somehow whole day waited. It didn't got active. I again called and commitment was given for next day. This was continued for next 4 days
I came back to my base hoping if it will be resolved but you are unable to resolve. Again called twice.
Again when i have called today and i am given response to wait for 4 days

Being my official number not only my business is getting suffer also it was clearly waste of time and energy for no reason
I have still not got any positive feedback from them.

Hi team,

I have been using airtel for really really long time. I had been recharging more than what the usual person does. I believe i do not get proper offers while i can see other people get better offers.

I do not see 399 plan for 70 days instead its showing for 28 days. I first of all do not see any proper offers for the number i own.

Either i want you to look deep into my issue and figure out what is keeping you guys from giving good offers or if this pathetic service still continues i am going to have to change to another operator.

I want help with getting good offers and if a new plan is rolled out say for example this 399, i would like to use it not just read some news on the internet and nothing happens on my end.

The number you have to look for is [protected]

Dear sir, my father using airtel post paid connection, ([protected]) 1st time they gived thease number and, then same number they give another person, after so many struggle they give to this number, now they r telling mobil bill is 1600 sum thing, i said please send me the mobil bill detail to my email id = [protected]@gmail.com,

But 20 day completed still they are not sending bill details. My plan is 299.
3 month's bill 900 rs, but they are telling 1600rs something, my contact number is ([protected], [protected]) pls call me this number.

Complaint lodged on 16/07/2017 with reference number [protected] and same is not yet resolved, but airtel is smartly closed the complaint without contacting me..!! Then again one more complaint raised on 16-aug-17 with the reference number 78660802. Astonishingly, no one in airtel customer care service tries either to understand the exact issue or to solve the issue.! I am fed up with follow up and planning to switch to other service provider. However, if airtel wants to retain me, the issue has to be resolved within 24 hours of time and there should not be any charges for this period.

Dear sir/madam,
I am using this mobile number [protected] from past 7 years and it was suddenly cancelled i dont know how this number is spread all my contacts and my nri account my kids schools etc everywhere this is the only contact i have.
After a week it got activated my number to other i dont know how,
Then i called him & i requested him that this my number im using this number since 7 years please give to me back after so much i request he agreed the he went airtel office he cancelled, it is my humble request you to reactivate this number to me...

Hello, i'm using your network (3g pack) for the last 3 years. I have recharged for 3g pack amounting to inr.178 through online on 23rd august 2017. The transaction was failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account. The details of the failed transaction status are mentioned below for your reference. Expedite your process. Airtel data sim no : [protected] amount of recharge : inr. 178 date of transaction : 23rd august 2017 airtel transaction id : [protected]. Bank name : icici bank
Subsequently, i did a recharge for inr 178 through net banking on the same day; airtel transaction id: [protected]
This amounts to recharge of the same pack for the same period twice. I request you to kindly refund the excess amount of inr 178
Thanking you,
A. Parthasarathy

Date : 19/07/2017,
Mobile number : [protected]
Description :
After showing advertisement on television, and at shop, i port my number from idea to airtel, but i found there are many problems in airtel network when using, from date of start i regularly followup with airtel care on 12118 but they are always gives me fake commitment and after 40 days of service i am still facing same problem and they again need 60 days period, when i was launched complaint on 19th july they are not taken seriously and tolerate my request.
Sir, please give me approval of port my number to idea, i am ready to pay remaining 2 months payment but i don't want to use airtel service.
Because after 40 days i really harassed due to airtel service, i have taken 50, 000 loss in my business because i can't call to my clients on time.

Ex.- 1.) when you want to call someone you need to try to call him for 30 min. After 30min. Call will connect.

2. If you want to try pay any online payment, using online app like you tube. You need to special time to see 2 min video - in just 30min. Or 1 hr. On 4g network.

3. After this harassment, you want to call customer care you need to try this call for more than 100 times, and after connect to customer care they are give me some affiliate officer mr. Sahani's contact number, and after 40 days all they are useless.

Airtel is always is providing fake commitment, please ban this network. And please give me approval to port my number.

Hello sir/madam

I was using the services of idea and got a call to port to airtel
So i have requested to complete the process and executive said process will be done by 24/8/17 and i have continuously did follow up but till now i haven't received sim

Now my idea sim is disabled and not in a position to receive calls as well
I don't understand the delay by airtel

I think i wil receive sim after generation of 3 months bill

Please look into the below and solve the issue

I'm really very much disappointed and frustrated with the service of airtel

I have ported to airtel and porting process also completed but i have not received sim

Even now if you call me to hanover the sim my phone is not working

I'm not finding words to express my anger
Definitely i will take this to senior management level with all the sources i have

Date: tue, 29 aug 2017 at 7:09 am
Subject: fwd: airtel not interested in new customers
To: nodalofficer. [protected]@in. Airtel.com

Hello sir/madam

Airtel proved third time also that they are least bothered about customers

Dear customer, your porting request for mobile no. [protected] to airtel has been validated by idea / spice (Gsm). The number will be ported-in to airtel by[protected]:44:00.038.

My idea sim got deactivated and i have not yet received my new airtel sim

What a worst service you are providing
What a way to welcome to customer who have ported from other service thinking airtel provides best service

Please treat this as urgent and send my sim immediately

— forwarded message —
Date: sat, 26 aug 2017 at 8:38 pm
Subject: airtel not interested in new customers
To: nodalofficer. [protected]@in. Airtel.com

Hello sir/madam,

I'm suresh kumar borra, mobile number [protected] using the services of idea

I received a call from airtel and after interacting with customer care executive.. I opted for 499/- plan and via biometric procedure completed the port process at tarnaka store in the month of july, paid 300rs too, they said it will be added in the first month bill...

Store executives said within a week, port process will be completed and i waited for almost 20 days and went to store 6 times but port process is still on... After great difficulty i took my 300rs back and thought airtel is not interested in new customers

This month i received a call from airtel and again as a stupid i applied for airtel postpaid by submitting port code on 22/8/17 and have been told by executive that will receive sim by 24/8/17 and the same day airtel services will be activated... As i applied for portability idea gave me good offers but as plan is good at airtel i just moved ahead with my decision but as i expected till now airtel service not got activated and i didn't receive sim as well

Once again airtel proved that it is not required new customers...
I'm drafting this mail just to know whether your department is bothered about new customers or you will also make me feel 3rd time that my assumption is correct

I vivek singh of 17/6/2 vivekanand park bansdroni, kolkata 700070 bought and airtel secure plan after learning about it from a television commercial on 12th of july 2017. I dropped my phone accidentally on my table top onto the floor on 28th july 2017 and the phone screen was cracked. It was working fine only problem was that the screen appeared cracked like a spider web and small portion of camera cover was broken from the back side but it was all working fine. On 28th i tried to claim fro repair from airtel secure on my mobile app but the interface did not allow me to get this done then i called the customer service at 121 and was told that i can do it online at airtel.in, i tried that as well i did not find my pin code there so i called the customer care again and i was told that my compaints has been resitered and i will called in next 24 hours and someone will come and pick up teh phone, i waited and when i did not get any further responce in 24 hours i called again at 121 only to be told that no complain has been lodged from my end and they cannot do anything and i should visit an airtel store for further help. On monday 31st july i walked into the airtel store in jodhpur park and there i was told that airtel secure is an all togeteher different division and they cannot hel me but on some insisting he did register my complaint and gave me complaint number, after i that i recieved a call from one assist and they said that they sent me a link ipon my email id and i can register the claim theer and get all teh docs and photos uploaded, i did that and after 3 -4 attempts they said that my claim was successful registered and they will collect my handset from house, it was done on sunday 6th of august. After this i got an email saying that they have valued the estimated repair cost at around rs. 16, 974.00 and i called them back saying that it was way too much but they said that its been done by an authorized service center. On 17th of august i received an email saying that claim from declined for reason of improper handling and no proper care has been taken to protect the handset. Since then i have asked them few question and at times they have even failed to acknowledge my emails, 121 customer care said that they can only register complains regarding network issues and have no mechanism to register complain about any person or department and i should connect with nodal officer, nodal just repeats the same thing and failed to give any explaination on action taken about people who have lied to me and harassed me in this entire process. My old unrepaired handset is still with them and they are just running a scam, they did not verify or validate the condition of my phone at the time of purchasing the insurance but now they are said that proper care was not taken, i have asked them that what they ask for was never a prerequisite for buying the airtel secure. I hope i will get justice here.