Airtel Complaints & Reviews

In june 2017, i got a call from airtel regarding hello tune service. They offered me a package of 200 rs. For one year in which i can set 5 hello tune simultaneously and can change anytime for that period of one year without charging a single penny. I informed them that i am going to convert from postpaid to prepaid so i ain't interested. But they told me that it will not affected because of this, it will remain for one year irrespective of conversion so i opted the plan. But when i convert from postpaid to prepaid they stopped the service on the ground of conversion and they refused to help me in this matter.
Is that the way to serve your customer? I got nothing even after paying 200 rs plus service tax. They cheated me and none is interested in helping me.
It is how airtel lost its valuable customer and trust of its customer.

I had raised a complaint in june which was resolved (Look for details below) but the issue is showing up again.

!!! Amount due is ~13 lakhs again!!!

After calling the customer care, i got to know that duplicate bills have been generated owing to some issue with the gst implementation.

They have confirmed that the issue will be resolved by 10th august but the bill generated on 11th august shows the same amount due. I am tired of following up with airtel customer care.

This is really worrying me. I would like airtel to take immediate action.

— previous [resolved] complaint below —
Complaint raised on jul 10, 2017
“i called customer care and had activated international roaming in april 2017. I used wifi most of the time. I used to get messages that "free incoming calls, 500 mb data activated for no additional cost."
I have checked with airtel again when i went to us. I was told that my international roaming was activated and i should not be worried about anything.
In may i paid ~ rs. 9500 in june my bill has jumped to 13 lakhs rupees. This is serious matter. I do not even have savings of this sort!
I do not accept that this is authentic. I would like a detailed investigation in this matter.”
Complaint marked as resolved on jul 11, 2017
“airtel reviewed and waived off the overcharge”
Complaint status
[jul 10, 2017] airtel customer support has been notified about the posted complaint.
Airtel customer care's response, jul 16, 2017
Dear jaya r,
This is with reference to your post, dated 10 july 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in. Airtel.com
Regards,
Rakesh kumar
Airtel presence (Airtel customer, service team)
Bhartiairtel ltd

I took wifi connection from ur company few months back... But from last 15-20 days my internet is not working... And every time i call ur customer care depertment... The call is forwarded further and further.. And further... But no one listens to my problem... And even idf some one heras no one addresses my problem... I found it myself... There is a configuration issue... I ven checked the ping test and its good... But that configuration issue can only be solved by ur company person if they first of all address the issue... Please see wht can be done my your side.. So that my connection starts running this time... For sure i am not going to pay this months billl... My connection number is [protected]... Please help out.. Thanku

I have been updating my data packs every month on airtel and you'll have been advertising on tv that the data usage balance will be carried forward every month even if not recharged within the last date.

I have rechaged today and the data balance was not carried forward to the recharge done today. It showed zero balance. Can you please explain why has this happened...

Actually i thought of porting my airtel number to idea and i messaged to 1900 and i got a code and after sometime i got a call from airtel customer care that they will give a special offer for 399. They promised me if i recharge with that 399 it will have a validity 84 days but i got a validity of 28 day. And i was trying to contact customer care and i was unable to talk to customer care executives and no response to the mail.
My number :[protected]

I am having 4 postpaid connection of airtel and want to port them because of worst service of airtel. And they are not allowing me to port because of their technical issues and stop my data connection also.

Worse service provider in telecom industry. There site is always having problem during payment and asking me to do payment on time and stop my data plan.

Not advising customer about their issues. I was one of loyal customer with them having all my family numbers of airtel. You dnt value your customers, then we have much more option/ be sticked with arrogant customer care persons who doesnt have the sense how to solve customer complaints.

My airtel sim is not working (Ever since yesterday 20/08) i have tried to reach customer call and it was of wast there is no specific customer care ivr option for prepaid. I have tried multiple times and raised a ticker pr[protected]. It has already been 12 hours no contact from customer care and the issue still persists. Very disappointing and annoying.

Hi,
I raised a request for broadband installation on friday (18th august) and also paid the rental amount of 500 inr (Caf no.1134525). I submitted my documents and was assured that connection will be set up on saturday. But i haven't heard from installation team still and when i am trying to call them they aren't answering my phone. It has already been 3 days. Also there has not been any update from airtel team. Seems like they'll call millions of time before set-up and later ignore after the amount is paid. Isn't the behavior is highly un-professional.

I have been a long loyal customer of airtel but this kind of attitude is demeaning my trust. I request please either update if my request for new connection can be resolved or had i been looted for 500 rs.
Looking for a reply.

Hello sir,

This is chennakesava, having airtel prepaid number:[protected]. On 15th august, we have recharged with rc 399 and the plan is not working. We have called and complained to customer care (12118) for so many times and no one is helping us. Every one says 'sir! Please remove user sim card and re-insert. With in half an hour your data plan will work'. How many ever times we should do this.

We don't understand where the wrong is going. No one helps us but the name is 'customer care'. When we use data, you people are charging from my main account. Then why the hell data plans exist.

We are airtel customer from past 6years and didn't face such weird issues. Please try to solve our problem.

Airtel is fradulently claiming that we are consuming more than 150 gb every month since we moved to a new house and bought their connection. That too when the property is locked and we are living elsewhere. I spoke to airtel today and they said they can't do anythign about it. I renewed my plan and bought additional 5gb data today but they said my modem isn't working and they would send the technician. By the time technician arrived (In 4 hours from my request), even 5gb was consumed (Without modem working)

I called the customer care again and the ivr said consumption is 120 gb, while in the morning ivr said 170 gb consumption. The technician as well as the customer support is not willing to help at all and invoicing us for no mistake of ours.

We would like to lodge complaint on behalf of residents of 2nd cross, bhuvaneswari nagar, bangalore 560 092, karnataka and thereby putting the life of residents in vicinity in hazardous situation.

Our complaint is specific that, one mr. Rajanna resident of our area site no: 78/a, 2nd cross, bhuvaneswari nagar, bangalore – 560 092 had installed in his rooftop to mobile company towers around 13 to 15 antennas not only in midst of residential area and also very edge of his boundary and neighbour building in just 2 (Two) feet distance the radiation is too high.
As you know that, it is general rule that, the mobile tower has to be installation 100 meters away from the residential area as the radiation emitting from the said mobile tower causes various effects on human body and worked as slow poison upon the human body, 24*7 sound pollution therefore, various building societies are refusing to install the said mobile tower on their building. Hence, the said mobile company choosing residential areas as they know that, few people are very greedy about the money for his personal benefit and ignorant of their effect.
To maintain distance there shall be no nearby buildings on tower at a distance threshold

Therefore we request you to kindly look in to the matter personally and see that the above tower is removed immediately from the middle of our residential area in order to prevent further damage to the health of innocent people of the area.

Removal of cell phone tower in just 2 feet distance to our residential building

Hi,

My prepaid mobile number is [protected].

I have activated international roaming pack with 3999
Now i am in germany but not able to use internet, i am getting internet signal but internet is not working.

I tried to reach customer care by 121, 198 but those numbers are not working from here.

Please help me to get this issue resolved

Thanks in advance.

I dr. Ranjeet singh my mobile no. Is [protected]. I use 4g handset and already choosed lte/wcdma/gsm option. I took a plan in which you commit to give 3g/4g speed upto 1gb/day but from few days maximum time your speed is 0.
I complaint your customer (198) but there is no result.
I live in nishatganj lucknow, if you not able to provide your service properly at centre of city then how could you provide at outer area.

Hi all,

Just i would like to bring an attention in your radar that your network connectivity in my area is very poor. There is no or very less signals.

As per customer support response, there is no network issue in my area but i registered so many complaints and still i have not received any satisfying solutions.

Following is my locality address. Please check and resolve the problem asap.

Z-ii, 268, welcome colony, new z. A. Khan park, delhi-10053.

Regards,
Gufran
[protected]
[protected] (Alternative number)

We have been chasing your service people for past one month orally and registered on 09th-aug-2017 (Reg. No.[protected]. We dunno know what the hell you people are doing. Because of this problem, we are losing lot of customers. If this is not solved immediately we will go to consumer court and file against airtel.

Solve it immediately if not airtel will face the consequence.

Its been a month now since i raised request on internet issue with my postpaid number-[protected]. Even after calling customer support team multiple times there has been no positive response yet. No one is able to rectify this issue on internet connectivity in particular with above sim number (I'm using alternate airtel sim which has good signal strength). At-least a status update would be nice. I guess, after all these wait ups, it would be better to opt for other networks. I would urge airtel team not to give false information on data pack. Please acknowledge.
Service request no: 77868066
Service request no: 78259151

I m at 416114 pincode having problem of less coverage for both from tomorrow. Do smthing as early as possible. If port option is available for me.
Before 2 days i recharge on my [protected] airtel no. Of 399 but i don't get any proper network of the sim. Their are so much important call and massage are waiting, so sir please do something as early as possible

I am using air tel sim since from last 4 years, we have office in sir m v road, opp d c office, beside sbi in this location we have the office and air tel network coverage is very poor, everybody complaint is voice is not hearing properly those who made the call to me

It was already complaint 15 day's back but problem is still same

My contact no.[protected]

My airtel no. Is [protected]. After the offer completion of jio i have chosen airtel for the sake of good speed and charged my sim on[protected] with rs. 399/- offer pack that promises 1gb per day 4g speed data plus unlimited local and std calls...
To my extreme shock i was getting the speed of 2g or equivalent, plus there is a sign of "e" that we used to get with 2g speed...
Sometimes, very rare the 4g symbol is displayed but the speed remains creepy...
I even tried restarting my phone and switching on and off the mobile data but in vain.

Airtel has looted me and i want my money back...
Jio with its slow speed was far far better than this airtel speed... I could easily watch movies without any wait...
The reason i chose airtel is itself foiled by the company... Airtel is fooling people...

I applied for new airtel broadband fixed line connection on 18/03/2017 by paying 1000/- cash and 700 rs. Your executive took for landline. Your airtel cff no. - 5089364. The form was filled in the name of surinder bhadana. Mobile number was given [protected]/[protected]. Attaching the copy of form.

He assured me that i will get connection within 48 hours. After passing 48 hours i kept calling your executive that connection is still not given to my address. He said there is some technical issue for which you need to wait for 1 week. I again waited for 10 days. To my surprise when i chased him for connection he said he will not be able to install the connection as there is some technical issue.

He suggested me to fill online refund form by attaching cheque details. You will get your money within 40 days. This is 3 months over till date neither i got 1000/- back nor your executive turned back to take phone for which i have paid 700/- extra. He is not even picking my calls. You executive number is mukesh - [protected], [protected].

I need my refund back immediately or else i have no other option to take this matter to consumer court.