Airtel Complaints & Reviews

Yesterday i saw my airtel app and it was showing i get 10gb in 100rs (Surprise offer). I then called customer care, dey said that if it is showing in ur airtel app, den der wud b d offer for u. I thn subscribed it. However i received a one message stating -

"congratulations! Airtel data offer with 1.5 gb 4g/3g [protected]@rs100 has been activated on your number [protected] with effect from 05-sep-2017. To check your data usage, sms datause to 121"

I really don't know what z going on.. Is it some kind of trap for earning money of airtel. As this shouldn't happen, or i think the developers of my airtel app r under training. Now i m requesting airtel to waive off 100rs or provide me the pending gb which was promised in my airtel app.

Attached screenshot is not the one which i have taken, as dat offer is not showing for me now. However datz d one, which was experienced by some one else!!!

My name is imran i work for a mnc as a project manager.

I recently switched to airtel broadband from tata docomo. I was promised a plan of 1099 rupees which will have 100 gb download limit at the speed of 40mbps. This plan you are also advertising on your website please see the attached screenshot or this link "https://www.airtel.in/broadband/pune". I paid for this plan and i have also signed a contract for this plan.

Last saturday my internet was activated when i check the account details it says that i have 50 gb per month plan with a speed of 16mbps. Well that is not what i was promised and also there is no such plan mentioned on your website. I tried calling your customer care number they are always promising me that it will be changed but it has been almost 4 days and it is still the same old plan.

I think i have made a big mistake by switching to airtel, how can you guys be so unprofessional. Your website has got plans which your customer care is not at all aware of.

If you are not able to provide me with the plan what was promised then i would like to terminate my contract and i would like my money back please.

Account no: [protected]

Please see to it that i get the plan that i have signed and paid for.

Regards,
Imran
[protected]

Hello team,

My complaint details as below:

I have an airtel payment bank (Airtel money) account. Airtel money registered with the mobile number:+91 [protected].
Problem details:
On 30-aug-2017, one recharge (Amount rs. 100/-) was wrongly recharged for the mobile number:[protected] due to airtel money app hung up.
My dad's mobile number was:+91 [protected] when i put this number for recharge at airtel money app (At my infocus m2 mobile), airtel money app was hung up & system wrongly takes wrong number +91 [protected] & recharged on this wrong airtel number as well.
—
Recharge message (From airtel) details as below:
Airtel money transaction successful. Your account has been debited by rs.100. Transaction id: [protected] date:30/aug/2017 19:41. Current a/c balance:rs.106.45. Mobile no-[protected]
—
Correct number will be :+91 [protected] & recharge happened for the wrong number+91 [protected],
After that i have tried so many times to contact this guy, but till now, this mobile number continuously switched off. After that i called airtel customer care & airtel payment bank support team on the same day. They shared a mail id ([protected]@airtelbank.com) for submitting the details & promised me that will refund within 1 working day. That mail was cc'ed both of airtel nodal officer also (They have logged a case number:# 715750 for this transaction id: [protected].). But they are not taking seriously & avoiding as well. I have called them so many times & mailed also so many times. But not responding. They are harassing me each n every time.

So this is ernest request to you kindly look into this matter so that i can get back the reverse as early as possible.

Thanks!

Regards,
Apurba ghosh
Contact: +91 [protected]/+91 [protected]
Email: contact. [protected]@gmail.com

Hi,

Last night rs.150 amount deducted from my account without requesting any services. I got one message early in the morning that one miniplex service activated on my number but i am not requesting this type of service. So please refund this amount as soon as possible.

Thanks
Abhay kumar

Dear sir,
I recharged 795 thinking it's giving unlimited local std calls 1gb/ day thinking i recharged... Airtel is cheating customers 1gb for whole 84 days n oly airtel to airtel calls really pathetic from top mobile service providers.. I again recharged 349 and 399 for 1 month it's showing my airtel app.. I want them to transfer 795 amount to my airtel account number 16230418

Sir, i called three days ago to customer care and ask about the hello tune, mam said me that there is a plan of 299 for one year and i said him yes. He requested me to recharge immediately. After some time i again called to customer care but now she misguide me about the recharge of (115 full talktime) she said me that the money was deducted from your direct account and recharge.
Then i recharged with 115, 115 and 90 now i had enough money for hello tune charges (299)
But now he say me that the money is not deducted from da
Then what can i do with that 230rs. And the validity of these money is only 10 days.

Hello,
It's been so much frustrating that i keep getting text that services get activated automatically. I had to send text to deactivate the services every time but still my account is charged.

If this continues i will have to stop the airtel post paid n move to different network.

I appreciate, if some one can look into this.

Thanks
Daniel

Hi,
I received an sms saying amount of 49/- deducted towards hot chilles activation without even my consent or request on my mobile [protected]. The next sms says download hot models etc.. How can such pathetic and cheap service be activated on customer without seeking user confirmation.
This literally seems to be a fraud run by airtel to loot money. I'd like to have this brought to airtels notice and ban such cheap ideas of looting us. Also awaiting for some quivk action on my complaint with refund and cancellation.

Thanks,
Madan

Requested sir

Airtel payment bank is a very bad, i mean worst service ever i used... So, without hearing anything from you i just want to delete my airtel payment bank account.

You dont have a special customer care service for payment bank.. Its a shame...

I hate airtel.
I hate airtel
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. I hate airtel. I hate airtel. I hate airtel
. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel. I hate airtel.

Greetings Sir/Mam,

I am a 10 year old Airtel prepared sim user and i sorry to say but in noe days your network is creating too much glitches or cut the signals during calling in addition this is happening from one a week almost.
In the nutshell, please check it a solve this problem ASAP.

With regards.

Airtel sim user.

I ported my number from Docomo to Airtel
with an impression of an excellent service provider on 24th August. You have changed my perception lavishly. The day it got ported, my internet is not working. I have made numerous calls every day for this issue. Every time I speak to a different SPOC, explaining him the issue from scratch and getting no results other than “Your request is still in progress”. I have also been denied of porting this number back to DOCOMO since it’s less than 3 months. I am stuck and disgusted by this act of yours.

I have a Sales Job. Can you Imagine the business impact of no internet access for 11 days who’s entire job relies on Internet?

I request you to resolve this issue within next 24 hours. Seeking immediate support.

This is to info to the Airtel that I didn't activate the namkeen pack services but automatically it got activated and my 35RS went from my main account !!

Pls give me back my 35RS
PLEASE

Hi my name is yashwant sing and my mobile number is [protected] form last two days my i am getting error "sim card registration failed" i thought that the sim card is faulty so bought a new sim card for rs.25 however the issue is till there. I can see that many other customers are facing the same issue is this a new money earning trick. Please activate my number, do not have time to keep visiting ur airtel office. My email is [protected]@gmail.com

Let me start with one keyword "The best ever cheater is always AIRTEL" let me explain why. I bought a 4G hotspot dongle on Sep 1, 2017 for 3K. The airtel client said we will be activating the SIM within 4 hours, but it was not done. I called the airtel support and asked regarding that, they said the process may will take up to 24 hours, okay i waited for one day.. still no activation. And then again i called the support and their reply : "Today is sunday so it may activate by monday". I waited for two more days, yet no activation. After that i called to the customer support regarding the same issue... and now their reply is "we don't know the reason for not activating... search some local store and inform your issue". Okay i did.. now the local store people said... where u bought this, we can't help you !. Done. I threw the dongle outside and finished it. The frustration part or the tensed moment are if i try to call the support means, each and every time i need wait for more than 15 to talk with the support people, also i won't be succeeded by the first attempt.. it may take 3 to 4 times. Also the airtel support people convinced me to by their product.. And now am sucking every where for my money.

My mobile missing on[protected] at 7.00 pm .as i want my SIM to be block but there is no customer care service available...
so please as soon as possible block my no.+91 [protected] and please send information to duplicate SIM this no. Name:Pasubathi.U
DOB:[protected]

Hi,

I had received bill due notification on my prepaid number [protected] which was in inactive for a long time.

However on 5/sep/2017 received email stating amount due to for that number. Concerned i wrote a mail to [protected]@airtel requesting for cancellation.
They replied with cancellation is not possible as it was informed to be continued.

Then went to customer care outlet airtel to cancel the connection for which they said to pay the bill which i paid.
Receipt no:[protected]
Account no: [protected]
Mobile number: [protected]
Transaction refe number: [protected]
Payment date : 5/sep/2017
Amount piad: 731

After which it was informed that the number belong to someone else named"shiva".

All these miss communication had led to loss of bill amount.

Kindly revert the amount been paid the details of payment are specified above.

We are facing many problems for few months ago.
In our area we are using airtel connection before 10 years ago.
Now the problems are
1- often the network signals disappear for 1or 2 minutes.

2- when i am going to data connection on then the signal dropping and showing emergency call only.

3- in running of voice call the call automatically disconnect.
4- voice call quality is very bad.

5- i am using 3g package but speed is below 300 kbps.

6- to use 3g pack,
We use maximum time 2g services.

I have complaint several times for the internet speed and unavaiblity of network or internet but till date airtel was unable to solve my complaint.
I have complaint for my 2 airtel numbers i am also paying regular bills on time to airtel but unable to use the inernet services from three months.
Mobile no are [protected] and [protected]
Complaint/ service request no are 77316925 and 77316925 and 76862106

Two times i applied porting from docomo to airtel. First time it rejected due to some issue, and it has been 15 days since i applied for porting second time. Today, my previous sim has stopped working since morning. I have been calling airtel agent many times for last 10 days. Moreover, i visited panchkula service center one time but they said only agent can give you the sim. Alt co - [protected].

I got a message from airtel (Airsep) on 4th sept 2017 23:33 mentioning that namkeen pack services has been activated on my phone for 1 week and they would be adding rs 35 in my bill for a week and this would be automatically renewed every week. On calling airtel, to know what the service is all about becuase i never raised this activation request, they are saying that they dont have information about it as it is 3rd party service. But i got the message immediately that they deactivated it. I really dont understand that how come airtel does not information about the service they can activate or deactivate. They say that i would have clicked on an advertisment or something and the service got activated but airtel has no information.

My concerns are
1. What is that service all about
2. How did the value added service got activated without my consent