Airtel Complaints & Reviews

Response from Service Provider in response to escalation via TRAI:

Dear Mohan Rallapalli,

This is in reference to your communication to DOT with reference number DOTEL/E/2017/31839 dated 11th September 2017, wherein your concern is regarding balance deduction due to activation of VAS services related issue for the airtel mobile number [protected].

As per your telephonic discussion with the undersigned dated 29th September 2017 on [protected], this is to apprise you that post system validation it has been established that Rs.49/- got deducted on 6th September 2017 for the subscription of the service “HOT CHILLIES” activated from your end through SMS.

Further, we have already processed an adjustment of Rs.49/- to your above mentioned airtel number on 6th September 2017.

Further, please be informed that you can dial *121*51# or 12181 toll free to check last 5 deductions happened in last 72 hours.

In future, to deactivate any Value Added Service, Call or SMS STOP to 155223 (toll free.

Furthermore, you can also visit my airtel app to activate or deactivate value added services(VAS).

If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

Regards,
Parul Thakur
Customer Services
bharti airtel limited

I am unable to make outgoing calls and the text messages from my airtel mobile number. I stay in Bahrain. I am receiving the calls and text messages from India. Unable to receive calls from Bahrain.

I am unable to make outgoing calls and the text messages from my airtel mobile number [protected]. I stay in Bahrain. I am receiving the calls and text messages from India. Unable to receive calls from Bahrain.

Ported from Airtel prepaid to postpaid few days back. Haven't been able to connect to 59059 for the verification process. I also did not receive any information regarding the plan I chose till date, and MyAirtel app also doesn't contain any information regarding the same. Never expected such a service from Airtel.

I have not used my sim fo some days so it is not working
please reactivate [protected]

I am Sheikh Mohammed and my mobile number is [protected], my deduct bal is 91rs, please return my balance.

In my house i do not get network to call means in my house it shows emergency calls only or sometimes no service please do some thing

My phone accidentally slipped from my hand which was unintentional and my claim was rejected by reason "improper handling | no proper care of handset has been taken by insured to safeguard the property".

I do not understand how this can be a reason to reject my claim.

Exactly same thing happened to me this morning. I was dead asleep at 6:20 AM when I received the message of service being activated. As we can see in the screenshot. Luckily I saw it first thing in the morning and deactivated it.

And this is not the First time. Earlier same thing happened to me couple of service worth 65 Rs and 35 Rs got activated and I was charged for it for two months. When I actually when through my bill I came to know about the service being activated. I never requested about either of it. And the same thing, when I asked about it in customer services, they said I might have clicked on some advertisement and it got activated and they have no idea about what service is all about.

This is clear that I am not the only one. And this morning, clearly there was no body home except me and yet service got activated. I am not sure why Airtel is doing this to their customer but this is very cheap trick to earn money.

Anyway this mobile carriers are collecting all sorts of data from us. Why can't they tell us about the service they are providing. I might be missing something here. But from what I can see, Airtel is not being fair to their customer.

Today afternoon (24 / 01 / 2018) even at 2.27 pm, got the similar message informing Namkeen pack services has been activated on my phone for 1 week and they would be adding rs 35 in my bill for a week and this would be automatically renewed every week. I never asked even in a dream any such value-added services.
I have gone through airtel complaints forum and saw N numbers of the same complaint and reached a conclusion that Airtel is doing unethical and unfair business by activating such value-added services without customers' consent.

Today (13th Feb) I also got the same message. When I reached to Airtel customer care they told me that I have activated via sms but I havn't send any message even i was not using my mobile when got this message.

Can I complain about this to consumer court??

I also got the same message today Jun 21, 2018. These guys are cheating the people. They just bluffing that we activated through SMS but it wrong we didn't send any SMS.

Same thing happened with my number also today(27 August 2018) at 10:36pm. My phone was on my table and I got the message that 35rupees have been deducted for something called Namkeen pack. They're cheating customers of their money. Loose change of 35-40 from 10lac customers can easily make 3.5-4 crores for them.

same happens with me. suddenly got a message that pack is activated, which I never activated. when called customer care, all they said is that they don't have any information regarding this services and they didn't activate that. but when asked to de-activate that, they de-activated the service that very moment. Strange thing is they don't know anything about the service but they have rights to activate it and deactivate the same.

Today same thing happened with me at 22:57pm.i was not even using my phone and I got the message that 35rupees have been deducted for something called Namkeen pack. They're big frauds!! Cheaters!!

My mothers phone had this exact same issue. [protected]. When I first called customer care about this, they are not even sure about what the service is about. Even if I pressed for description of service could not get one line of description about the service. All they can say is its a third party service and they don't have any info on it. And apparently this gets "resubscribed" after a fixed time and again Rs 35 is deducted from the account. They are cheating the public by saying that we are activating it "by mistake". There is no confirmation message sent by them that is service is activated and simply balance gets reduced. People should come together and make Airtel answerable to this fraud.

Exactly Same issue. I don't even know how I got activated for two pack. One mittikerang and namkeen each costing 99 and 35 rupees. Airtel has got a good way of thefting customers money with out there consent. Shame on you Airtel for doing such kind of fraud. This is not the first time this is 2nd time it is happening. Airtel might luting lakhs of customers money.

I had the same problem today. I remember getting a message almost a week ago saying that Rs.35 have been deducted from your account. I got angry but I was busy at that time so I just thought I might have pressed something wrong and ignored the message. Today I got a message that the service has been auto renewed and Rs.35 have been deducted yet again. I tried to check on the internet what the hell this service is about and this is the first link I landed on. Everybody seems to be having the same experience. They message you at odd hours, so you think you only might have pressed something wrong. I called the customer care, they told me I activated the service by double conformation, this just fueled my anger, pressing something by mistake is one thing but double conformation is not a joke. They quickly agreed to give me Rs.35 back, for the renewal thing but now won't give Rs.70 back. That was again a trigger. How can you accept half a mistake, what does that even mean? I told them about the similar complaints on this forum and everything and it was clear that they understand that this happens frequently, they were just trying to give me Rs.35 back so that I think they have done me a favour. I told them that I'll complain about this, with their names, on twitter and on consumer forums. Long story short, they returned Rs.70. They know they are cheating us and they still continue to do that. [I don't understand the rating system on this forum. When do you call a complaint good!! ]

I got the same message today. Last month also I got this message but I ignored but today when I called customer care about it, they had no idea about and kept me waiting for long. This issue should be raised collectively. What a cheap way to earn. TRAI being known for its strictness is not looking into the manner. Customer satisfaction is zero in India.