Airtel Complaints & Reviews

Respected sir,
Im living in a village where there are more than 7500+ peoples are using mobile phones with airtel sim connection. But we don't have clear 3g and 2g network in our area. I have complained about the issue with 'airtel open network' even with 'airtel appellete authority' but no one responding or giving proper solution to my problem.
Im complaining about the problem since last 6 months but my problem is still pending
Area
Miyaru colony
Puduvettu village
Belthangadi taluk
Dakshin kannada
Pin 574216

I ported from vodafone to airtel, the process went through on 11th august 2017 at 11.00 pm as per airtels message. I do not have connectivity on airtel sim since the time i inserted it into my handset. (12th august morning).
Today is the 5th day i am without connectivity due to some internal issue in airtel. I have apparently received a wrong sim, which is not registered for my number. After 4 days of waiting and hoping to get this resolved. I opted to get a new sim cared from airtel gallery, where i was spoken extremely rudely, just because i hadn't bought the sim from that gallery, so much for all india support. Even after receiving the new sim i am still waiting to get network coverage. India's fastest network:- to disappoint and piss off customers. (Verified by independent customer)

Dear airtel team,

This is to inform you that i was using airtel postpaid connection no : [protected] and i was not getting the proper network and unable to use the internet issue.

Last month i have given the complaint on this issue and got the call from technical team and saying that the issue got solved.

This issue is not solved till date and other issue internet is not working from 3 days and i have change the sim card into other handset but the same problem occurring.

Suddenly airtel customer care team said technical issue it will be solved with in 72hrs.. But in my office others can able to use the internet and these customer car people are talking rude and giving fake answers to customer.

Note : now airtel is not in a position to give the better service to customer because of jio. If in this we will move to other operator and best prices are giving.

I am an airtel customer for last 14+ years, having had multiple connections in the past and present (Landline, broadband and multiple mobile connections).

This complaint is regarding one of my current airtel #s[protected], being in service for many years now.

The problem started from may this year. The monthly payment that i have been making through si (From my credit card) got refused for couple of months.

I spoke to many people in the customer service around mid of july and subsequently, made 3 payments in the month of july, the last of which was made on 22/7. By virtue of that, i gathered that i have made excess payment to airtel. However my account has even till date been shown in negative. Ironically a day after making the last payment, my outgoing service was disconnected and finally yesterday, my incoming has been stopped as well.

Despite writing umpteen posts in the fb, there has not been any meaningful and productive response yet.

I have made my mind to sever my relationship with airtel and move elsewhere, with so many enticing options available.

I however am amazed to see such pathetic and deplorable customer service from an organisation that has been spending probably millions in tv and media adverts making tall claims about customer focus.

I am now only waiting to close this message once and for all before i move out. Can you help in any way, sir?

Look forward to a prompt response and a resolution.in case i need to be reached for ant clarification through phone, i am reachable at[protected]Vodafone connection) as my airtel number is not accessible!

I have recharged with 399 for my mobile number through my airtel app, when the app showed me the offers as 84gb data and 84 days validity, but when coming to the message after recharging i got only 28days validity.

When i have logged into my airtel app in the best plans tab it showed me the offer as rs399=unlimitedlocal and std calls along with 84gb data (1gb/day on 4g handsets and 4g sim only) for 84 days.

Where as after recharging i got the message as

Unltd local/std calss (Mobile+ll). 1gb data only for 28 days.

Dear sir/madam
my self satyajith mandal my ph:[protected]
my problem is a sir.not response u r Bangalore customer office
MY RCIMP:[protected]
U R BANGALORE office no:[protected]

Hello,

I'm unable to send/receive sms from any number. I have recently migrated this sim after mobile loss. I receive 538 error message when i hit *121# from my number. I have no issues on calls but problem in sms. I request you to please provide me customer care number. There is no option on 121.

Mobile number: +91 - [protected]
Connection : prepaid

Thanks.
Shaik

Dear sir

I have been trying to surrender & cancel my dongle no [protected] from
July on wards but still i am getting bill and i have not used the data card. I wish o state that the customer is not served well and the service and the response from the center in sarrakki branch is very poor. We have been visiting your centers several times and cancellation is is not done. As i am an octogenerarian and cant keep visiting centers and making requisitions and again messages keep pouring to make payments. The next action i would be taking upto the consumer court and lodge a complaint. The services have been very very poor compared to other telecommunication services.
Surianarayan

I have applied for a new airtel dth connection more than 40 days back (July 5th) and even paid rs. 1590 online through my credit card. So far nobody has come to install the dish or to hand over the setup box/remote. I am making repeated calls to 1250, but of no use.
Please either install immediately or refund my money.
Details are: customer id: [protected]
Transaction id:[protected]

Thanks in advance.

My customer id is [protected]-001 of airtel digital tv not working in a proper manners, it has been a problem with "automatic changes of channel" and with a continuous blinking of below line of channel no. & name and change it automatically from yesterday dated 15.08.2017. Please contact me at my registered mobile no. And do the check. Thanks athinarayanan [protected]

After upgrading the sim from 3g to 4g every day i get sms from airtel... And they also alert me if i not upgrading the sim the data service will be stop after 16th august 2017 with existing sim. Please upgrade to 4g sim for free to enjoy continued service..

What can i do for this???/
Now i confuse my sim is upgrade or not. And you
When i search my mobile number at your side there its showing your sim already upgraded from 3g to 4g.

Then why you guys are send me this type of sms to me.???.. Either your system is not working or you guys are not working properly.

I submitted a request of new broadband connection on 6th august 2017 for which i was asked to submit necessary documents and advanced rental for 3 months to avoid unnecessary activation charges etc. I did the same instantly expecting an immediate service reply. The representative told me it would take 3 days for activation and set up to which i agreed. But to my surprise a week passed and i had not got any reply or reason. Later when i called i came to know there was some technical issue. I suffered a lot of business loss due to not getting the internet on time and today i get a call that the problem cannot be rectified at earliest so we are refunding your money.

I really wish to know why do you put on so many advertisements when you cant supply your services to consumers. Why are you fooling people with services you cant supply and how come you call yourself the best at telecom sector, when you cant provide a broadband connection. Who is to answer to the losses i faced.

I have been a airtel-dth subscriber since last 8 years.
Now i had to travel out of india for work.
The dth was in safe custody for 3 months. I requested them for extension for safe custody, which they are unable to provide. All other service providers basically allow the connection to be suspended and daily burn doesn't happen.
For me as i had rs900 in my account balance the services have auto started and i am getting charged even though no one is in my home and the services are not getting used.
Requested the useless customer care representatives who could only suggest disconnection as a solution. They are even sending technicians to my home for cpe recovery even though i clearly mentioned that i am out of country and no one is home.

Need to take some strong action against airtel, more then 45days my airtel no [protected] postpaid to prepaid not done, more than 8 to 10times i call the call center for this issue, i gave request in airtel showroom on 04/07/2017 and cleared all outstanding but still my number not converted to prepaid worst response from aitel and still they not provide any solution and generated one more bill for the same no. Without using the no i got paid last month and now again they ask me clear the outstanding for further process.

People cannot reach my number and i don't know what is happening, i have checked that the calls are not diverted but the caller says my calls are diverted. When i register why is 0 added along with +91, in some places it rewrites as +[protected].
I am not comfortable the bank page that opened in airtel sit was very sneaky, though i entered all information i didn't find it safe.
Kindly do the needful and correct if anything is corrupt, or inform me about the possibility it's better to be in truth than assuming.
Thank you.

I am using airtel phone service. From last one month (June17) i am getting annoying sms alerts from airtel (At-airinf, airsep, ad-airsep) for forcefully activated services like celebrity wellness mall service, lifestyle celeb, comedy munch, sports video, hot spot, silk, tinytv, midnight masala, etc.
These services are rental basis and are charging rs.99, rs.35 etc on daily /monthly basis.
I had requested airtel to stop all these service activations on 11 of august as no such request has been put by me neither i want to use these services. These services and charges are forcefully imposed by airtel to their customers, which are very annoying and irritating. But unfortunately no action has been taken by airtel regarding this till date.
I had been charged rs.84 plus rs 367 (For july and august bills) for these activated services for june month, bill no.[protected] dated 06july2017 and[protected] dated 6-aug-2017. I had requested airtel to revert these charges.
I want to stop getting these messages and unwanted service activation and revert the amount of rs. 451 for forced activation of value added services.

Dear sir,

I am a postpaid subscriber of bharti airtel having my corporate number [protected]. I visited airtel office, bakshi nagar, jammu, j&k on 14.08.2017. I had been there to convert my airtel postpaid number from post to pre. But the lady there tell me to visit another day, i told her that i am not able to visit your office frequently because of my job at another station. But she doesn't help me and told me to also provide a letter of noc from office in order to convert from post to pre because of your corporate number, i told her that kindly take a copy of my id card and do the needful but she was not listening a single word from my side. This kind of rude behavior forces me to disconnect my postpaid number forever and not switch to airtel any more because of this kind of poorest service from her end. Kindly take the matter seriously and arrange a pick up documents from my home in order to convert my postpaid number to prepaid as soon as possible.

Regards
Ishan kohli
Mob no. [protected]

Airtel complaint
I took airtel secure insurance of my handset motorola moto z play against for which a claim was raised on 30/06/2017. My device claim - service request number is 2112204. The insurance company passed the service centre claim of rs 8590 on 19th of july 2017. I also made the payment of excess amount of rs 426 on 20/07/2017 itself. After that the handset is lying in service centre for it's repair. It has been around 25 days and the mobile handset is still not repaired. Everytime i contact airtel customer care i am being told that it will take another 2-3 working days for your handset to get repaired and that 2-3 days never come.
The service of airtel secure is disgusting and pathetic.

I called customer care, they said that offer is not applicable to my number and they will raise the offer request and it will be activated i a week but even after a month also it's not activated
I called again after a month they tell the same thing that offer is not applicable to my number.
When everyone has got 399 offer i am not getting the same instead it's showing 799 offer in my airtel app.
I have 4 airtel numbers in my home.
Therefore i request you to activate 399 offer immediately to my number.
Otherwise in the next 3 days i'll be porting all my numbers to vodafone.

I had recharged for my wife with airtel no [protected] using airtel app with order id 99506083 for rs 349 plan which was showing as unlimited local + std + 1gb daily for 28 days.
After recharge successfull my wife has enabled internet to her surprise with in an hour complete 349 is vanished.

They had recharged amount but not the pack they had promised in the airtel app.

I had already moved to jio just that my wife do not have volte phone we were holding back. Never ever trust airtel, big cheater. 121 customer care is # they never connect to customer care personnel. They do not respond to complaints end through email.