Airtel Complaints & Reviews

I am complaining about my airtel digital tv connection. I have already complained about it telophicanlly from last 3 days still the problem is bot resolved. I want this problem to be solved by tomorrow else i request you to discontinue my connection and refund of the remaining balance recharged will be given to me if you are not able to solve the problems of your customer timely.

No 4G network in Bhubaneswar laxmisagar, near jharpada jail.wasted Rs 244.If I get it back it will be helpful. I have recharged with Rs244.But no internet connection.Opening Google also it is taking 20 Minutes. it is too slow.This the first time I am using Airtel Internet and I have such a bad experience in smart city bhubaneswar. I don't think any other place in odisha it will be working.

Dear sir/mam,

I vikrant kumar having airtel postpaid number [protected].
Dear sir here i am informing you that till date i didn't receive my monthly bill.
It has to be reached me on 3rd aug but i can understand there should be some technical problem but how can i understand that till date i am not getting my bill.
I already spoken to your customer care executive she told me that you will get bill within 24 hour. But totally disappointed with airtel services.

I have to submit my bill in the company where i am working. The last date was15th august.

Now i want from you either you make my bill with amt nill or i have to discontinue airtel services.

I want 100% solution within 24 hour.

Have a good day!

Thanks & regards
Vikrant kumar.

Hi,

My name is devi, i have recharged with 399 on[protected] to my number - [protected], my airtel app is showing that plan validity is 84 days, but i got a msg stating that it is only valid for 28days and i got only 1.3 gb data. Aand data streaming is very inconsistent. Sometimes i get 4g service, but most of the time it switches back to 3g while iam at the same plce. Am having this issue soon after i've recharged. And the worst part about this is am unable to connect to your agent, yet more frustrating it is flying all around ivr. Please resolve all the above issue or refund my money and i will port my number to any other number which provides better service.

Thankyou,

Your's frustrated and sincere customer.

Rs.3025.00 was deposited on 30/12/16. Transaction id is[protected]. Service has been terminated from your end probably from today. Amount was deposited on line at a time for one year. It is sorry to inform that service has been disconnected without giving any notice. The service to be reconnected immediately with intimation through my registered mobile....

I recharged my 3g sim with 399 and they are refusing to give me 1 gb per day because my sim is not 4g and whenever i call them they ask me to upgrade my sim to 4g. But why should i upgrade i give them the money if they can not give me 4g data benefit then they should give my money back to me or at least put that money back into my account. They credited all the money for themselves and gave me free calls which were already included in the scheme. I even filed a complaint on there but no response. I attached the photo of the scheme i got from sms.
Reference number related to the complaint is pr[protected]

Why airtel company is usually charges without consent?

Recently, irritating celeb zone service has been activated without any approval, i tried to deactivate this service by messaging stop to 155223.
But still isn't been deactivated. And it has charged till now 105 rs.

Previously also it has deducted my balance. But no more...

I need my all deducted balance back as soon as possible.

I have port to airtel for a good network but now i feel that it was my mistake i found a poor network and very poor customer care too. C. C are not interested to listen to the customer or to raise a complain. I was told that by 12/08 network will be smooth but still not getting smooth at all. Do needful​ i[censored] can or i have to port after specific period

A request was raised for conversion of postpaid to prepaid connection, i was asked to pay the due amount which i did. I was told that the request will be processd by monday evening, its wednesday and the request is still pending.

When i spoke to the outlet manager shridhar he said "either wait for 3 days or take the documents and go" in a very unprofessional tone. He also disconnected the call abruptly. I have been using airtel for 8 years now, and this incident is vey dissapointing. When i walked into the airtel outlet he was not very polite and did not even apologise for his behaviour and instaed argued with me.

This is an unacceptable behaviour, he also said that he can't explain the samething twice.

All sms from 15 july 2016 to 16 august2017. The fact is that i have filled the 15 g/h form which is submittedby the incometax department. And he sent a email also. And it happens three or more times but our branch manager is not taking complain. Since i have no record and incometax department already sent sms but they are not present in my mobile. So kindly sent me all sms. Thanking you

On 6th june, 2017 i have made a online payment of rs 4830 for airtel broadband connection. When airtel representative visited our place and confirmed the connection cannot done at that place, i had to request for the refund through online. I have got an update from airtel on 2nd july, 2017 that my refund is in process and the cheque will be sent by 7th july, 2017. Since then there is no update or cheque received from airtel. Please advise how to take this forward. I am attaching all proofs required.

Thanks,
Ramesh

I tried raising complain for 4g network coverage problem. The executive was keep on interrupting me during my conversation at 03:50pm (8/16/2017). He just keep on suggesting what i should do though i have informed him that i have done everything that needs to be done from my side as this is the second time i am facing the issue.
He is just keep on telling that the issue will be resolved soon but though i asked him twice that soon means how many days (Cause i am facing the issue from more than a month, then why i am recharging for 349) finally he replied in the third time that it should not take more than 3-4 days and in a rude way he just cut the call saying that have a good day.

He did not even ask anything else that he can help me with, which usually kind of responsibility of all the cc executive to asked in the end. So from here you can see how much dominating way he spoke with me. Go ahead and feel free to replay the conversation to know more. I am already frustrated with the 4g problem and again this fellow is behaving this way instead of helping in resolving the issue.

Let me know if there is any problem else i will connect to some other network. The only thing that has made me to be connected to airtel is the service though it charges maximum compare to any other network. If you people are planning to reduce the service quality by putting some crap people in cc service then please revert me in the mail i will be really happy to be part of some other network..

Moreover if you are expecting me to keep on compromising with 4g network and neglecting the fact that every time there is some issue i need to compromise the days with the validity of the data pack. That will not happen which means my room mates who all are facing the same issue, and if i port i will make sure that other people who are facing the same issue should not be part of any other rude cc executive.

Ref no-cgpsc[protected] registered on 16-aug-2017 15:48

Respected sir,
Im living in a village where there are more than 7500+ peoples are using mobile phones with airtel sim connection. But we don't have clear 3g and 2g network in our area. I have complained about the issue with 'airtel open network' even with 'airtel appellete authority' but no one responding or giving proper solution to my problem.
Im complaining about the problem since last 6 months but my problem is still pending
Area
Miyaru colony
Puduvettu village
Belthangadi taluk
Dakshin kannada
Pin 574216

I ported from vodafone to airtel, the process went through on 11th august 2017 at 11.00 pm as per airtels message. I do not have connectivity on airtel sim since the time i inserted it into my handset. (12th august morning).
Today is the 5th day i am without connectivity due to some internal issue in airtel. I have apparently received a wrong sim, which is not registered for my number. After 4 days of waiting and hoping to get this resolved. I opted to get a new sim cared from airtel gallery, where i was spoken extremely rudely, just because i hadn't bought the sim from that gallery, so much for all india support. Even after receiving the new sim i am still waiting to get network coverage. India's fastest network:- to disappoint and piss off customers. (Verified by independent customer)

Dear airtel team,

This is to inform you that i was using airtel postpaid connection no : [protected] and i was not getting the proper network and unable to use the internet issue.

Last month i have given the complaint on this issue and got the call from technical team and saying that the issue got solved.

This issue is not solved till date and other issue internet is not working from 3 days and i have change the sim card into other handset but the same problem occurring.

Suddenly airtel customer care team said technical issue it will be solved with in 72hrs.. But in my office others can able to use the internet and these customer car people are talking rude and giving fake answers to customer.

Note : now airtel is not in a position to give the better service to customer because of jio. If in this we will move to other operator and best prices are giving.

I am an airtel customer for last 14+ years, having had multiple connections in the past and present (Landline, broadband and multiple mobile connections).

This complaint is regarding one of my current airtel #s[protected], being in service for many years now.

The problem started from may this year. The monthly payment that i have been making through si (From my credit card) got refused for couple of months.

I spoke to many people in the customer service around mid of july and subsequently, made 3 payments in the month of july, the last of which was made on 22/7. By virtue of that, i gathered that i have made excess payment to airtel. However my account has even till date been shown in negative. Ironically a day after making the last payment, my outgoing service was disconnected and finally yesterday, my incoming has been stopped as well.

Despite writing umpteen posts in the fb, there has not been any meaningful and productive response yet.

I have made my mind to sever my relationship with airtel and move elsewhere, with so many enticing options available.

I however am amazed to see such pathetic and deplorable customer service from an organisation that has been spending probably millions in tv and media adverts making tall claims about customer focus.

I am now only waiting to close this message once and for all before i move out. Can you help in any way, sir?

Look forward to a prompt response and a resolution.in case i need to be reached for ant clarification through phone, i am reachable at[protected]Vodafone connection) as my airtel number is not accessible!

I have recharged with 399 for my mobile number through my airtel app, when the app showed me the offers as 84gb data and 84 days validity, but when coming to the message after recharging i got only 28days validity.

When i have logged into my airtel app in the best plans tab it showed me the offer as rs399=unlimitedlocal and std calls along with 84gb data (1gb/day on 4g handsets and 4g sim only) for 84 days.

Where as after recharging i got the message as

Unltd local/std calss (Mobile+ll). 1gb data only for 28 days.

Dear sir/madam
my self satyajith mandal my ph:[protected]
my problem is a sir.not response u r Bangalore customer office
MY RCIMP:[protected]
U R BANGALORE office no:[protected]

Hello,

I'm unable to send/receive sms from any number. I have recently migrated this sim after mobile loss. I receive 538 error message when i hit *121# from my number. I have no issues on calls but problem in sms. I request you to please provide me customer care number. There is no option on 121.

Mobile number: +91 - [protected]
Connection : prepaid

Thanks.
Shaik

Dear sir

I have been trying to surrender & cancel my dongle no [protected] from
July on wards but still i am getting bill and i have not used the data card. I wish o state that the customer is not served well and the service and the response from the center in sarrakki branch is very poor. We have been visiting your centers several times and cancellation is is not done. As i am an octogenerarian and cant keep visiting centers and making requisitions and again messages keep pouring to make payments. The next action i would be taking upto the consumer court and lodge a complaint. The services have been very very poor compared to other telecommunication services.
Surianarayan