Airtel Complaints & Reviews

Hi,
I am having airtel postpaid number : [protected] (Delhi), and curerntly the number is on roaming in pune, since last 3 months, but since last 3 weeks, i am not having any signals on the carrier.

Need airtel team to please check this on priority, as soon as possible, as this is my main contact number, and is present at all financial and personal details.

Need to have this working asap.

Regards,
Ankit jain.
Alternate contact : [protected]

I have swapped my old airtel sim card to 4g sim yesterday but the messages are not coming, as well as the *121# is also not working. Hence i couldn't able to check balance as well as the messages neither be send nor receive and I'm also unable to see otps

The mobile number is [protected]

Please fix the problem soon sir please...

Recharged with rs 244 plan under the plan of 70gb data for 70 days validity with transaction id[protected]. However cheated by airtel with 1 gb data and 28 days of validity. This has happened with me twice.

I do not understand when i recharged with 244 why shall i get only 1gb of data. I tried calling customer care but there is no connection to talk to customer care. When i was looking for long term customer of airtel., i ended with such nuisance. This is happening with many airtel users which is the main cause of deviating from airtel. Hope you will resolve this soon without making me wait much. Looking forward for your help.

God bless you airtel. Dube hue jahaj aur mat dubao.

Hi,

I have been receiving messages regards to payment that's not been paid for months for the below mentioned landline details

Bill details for your airtel fixedline/broadband a/c no. [protected] dated 09-aug-2017 total due: 4, 850.05 due date: immediate bill delivery date: 20-aug-2017. 15% service tax replaced by 18% gst

My mobile number is assigned to a different landline number which i do not own.in spite of telling multiple times to the customer service people not to call me. But they still continue to contact, every time i tell them not to call, they always end up saying "we are sorry & won't be repeated again. But then all that said they still keep calling endlessly and sendingvmessages

Hi,

I m using air tel number and have visited air tel store thrice situated at bahu plaza south block, jam mu to update my aadhar as i m receiving calls and sms to get the aadhar updated against my number.

It is very sad about air tel that all my visit has gone into vain as there is guy just sitting near door and i have interacted every time with him and every time he come up with new excuses first time i visited the store he told that device is not working, 2nd time i visited he told that the person who updates aadhar against postpaid number has gone somewhere else kindly wait for 10-15 mts and it is very surpassed to say that guy do not look so professional nor he has such ethics how to talk with the customer as i and other customer was very surprised to see that when he tells us that "saare customer isse store visit kyun kar raahen baaki saare airtel store khali paade haan idhar kyun aa raahen" this is really # who has selected them.

In the end i would request air tel that i m ready to update aadhar against my number but delay is due to air tel store in bahu plaza request to kindly send someone to do so.

Hello Airtel,

This is Vaishak M R, my mobile number is +91 [protected], on 10/08/17 ₹26/- was deducted from my account from data usage. I have opted for 399 pack in which I am eligible for 1gb per day. Despite, of this my Balance was deducted. I had used the data of 500 mb of daily limit of 1gb. And I was also not able to use test data for whole day. Because of your mistake I lost ₹. 15000/-. Due to no internet I couldn't complete one project. I lost my money. Who will compensate it.

I have attached snip for your reference.
Kindly refund my money back.

Mr. Rajiv shah in lieu of the bill generated for the month of june, 2017 for mobile number [protected] relationship number [protected] and for reasons mentioned hereunder:
1. That i am the user of your telecommunications services company and have obtained a post-paid connection of your company.
2. That i had subscribed for international roaming pack from your company store at ground floor, 13, 14 landmark complex, race course circle, baroda/vadodara, gujarat-390007 for an amount of inr 3, 999/- (Indian rupees three thousand nine hundred and ninety nine only) on 9th of june, 2017 as i was travelling to united states of america and canada.
3. That as guided and promised by your representatives at the airtel store in vadodara, i had subscribed and was charged with inr 3, 999/- (Indian rupees three thousand nine hundred and ninety nine only) for a special international roaming pack o[censored]nited states of america and canada with incoming calls totally free and non-chargeable as well as outgoing calls of 500 mins totally free and non-chargeable. Apart from that, 5gb international roaming data pack was also free and non-chargeable under this special international roaming pack for united states of america and canada.
4. That when i travelled to united states of america and canada, i was under an impression that i am covered under the special international roaming pack issued by your telecommunications services company.
5. That i used the services i had subscribed of the special international roaming pack your company throughout my stay in united states of america and canada but in between the duration of my stay, i was shocked that your company had discontinued, suspended, blocked and stopped all my subscribed telecom services on the 28th of june 2017. Such act on of your company had put the life of me on the edge by making me handicapped to communicate with anyone and as a result of which i suffered huge loss and was mentally troubled. I returned back to india on 4th july, 2017 and so for more than one week i was blocked out from any kind of communication from your company wilfully. On returning back, i was shocked to see that i have been being charged with inr 22, 338/- (Indian rupees twenty two thousand three hundred and thirty eight only) as international roaming charges even though my usage never went over the total free and non-chargeable minutes as per the special international roaming pack subscribed with your company o[censored]nited states of america and canada.
6. That when i approached your representative for clarity on the issue of bill generated, for which first they were lost and did not have any clue as to why i was charged heavily but after a while they cooked up new stories and said that even though i was only in united states of america and canada and i had subscribed for special international roaming pack o[censored]sa and canada for inr 3, 999/- (Indian rupees three thousand nine hundred and ninety nine only) under which i was allowed many free minutes and other privileges, the pack doesn't cover some parts o[censored]nited states of america and canada. Your representative had no answer as to why your company had discontinued, suspended, blocked and stopped all my telecom services on the 28th of june 2017. This was a shock to me as i never expected that your company would be cheat on me in such a way.
7. That i am very much aggrieved and feel cheated because when i had subscribed the special international roaming pack for usa and canada, i was never guided that even though i will be in united states of america and canada using the special international roaming pack, some parts of that countries would not be covered in this pack even though they are a part o[censored]sa and canada. Nowhere it can be understood or pointed out that your telecommunications services company has mentioned those particular places and described the charges thoroughly that would be applicable in such places. Moreover on a very deep and inhuman look to the terms and conditions mentioned and showed by your representative which was not even known to them and which were also never made clear at the time the special international pack was opted by me and which has 4 pages and font size smaller or equal to 11 (Which is not readable for person of age 40-60), your representative showed and read out to me point no.17 of the terms and conditions of your telecommunications services company which says that "the benefits of the offer are not applicable for premium rate numbers / maritime / satellite / aero mobile / ship cruise or immarsat". Any layman or any person who is well educated cannot point out what these maritime / satellite / aero mobile / ship cruise or immarsat mentioned under your terms and conditions actually means and how is it applicable to him or how does it actually work. Moreover it is also nowhere mentioned, what cities have such networks or where it will be charged on a regular rate basis or any kind of intimation that the person has stepped under the above mentioned areas of maritime / satellite / aero mobile / ship cruise or immarsat. Now here when i am approx. Of age 60 years, have reading glasses and i am completely unaware and not guided from your representative at vadodara store as they themselves were unaware at the time i subscribed this international roaming pack, and then i went to united states of america and canada and i am unaware that i have stepped into maritime / satellite / aero mobile / ship cruise or immarsat coverage area and that i have been charged with the regular rates. It is to be noted that it can never be made out if any person has stepped in or out of maritime / satellite / aero mobile / ship cruise or immarsat area which is charged at regular international roaming rate and such in such area your telecom service provider automatically switches to such networks even though i have not expressly consented to use such services.
8. That it is also to be clearly understood that at the time of subscribing the pack, nothing was made clear and i had subscribed for pack which includes united states of america and canada. Now when i step my foot in the country o[censored]nited states of america and canada, it is clear that i am entitled to all the privileges as mentioned under the special international roaming pack. Moreover, i have never opted or showed any interest to use the into maritime / satellite / aero mobile / ship cruise or immarsat coverage area. Also it is nowhere clear as to where maritime / satellite / aero mobile / ship cruise or immarsat are covered. Moreover it is also to be noted that when i had not opted for those services, how did you charge me for that. No express and elaborate intimation including the cities and areas mentioning maritime / satellite / aero mobile / ship cruise or immarsat coverage area is mentioned anywhere by your company. How do you expect any of your customers to know all by themselves the boundaries which cover the maritime / satellite / aero mobile / ship cruise or immarsat coverage area. It is very deceptive, malicious and a cheating activity used by your company to unlawfully charge your customers for services they have not opted for and then suddenly block and stop all the telecom services and make them suffer huge loss.
9. That i never opted for any of maritime / satellite / aero mobile / ship cruise or immarsat coverage and i am merely a gentleman who had gone to united states of america and canada with a special international roaming pack subscribed from your company. Moreover at the age of approx.60 years, it cannot be expected that such vague terms and conditions mentioned under your offer can suddenly charge me for the services i had never opted for and also does not entitle your company with any rights to block and stop my telecom services. Moreover it is a very well executed scheme to cheat and indirectly charge your customers as it is very well established that they will never know when your network will automatically switch to maritime / satellite / aero mobile / ship cruise or immarsat and when they will fall prey to your cheating schemes and will have to pay heavy charges for the services they have never opted for.
10. That as per telecom consumers complaint redressal regulations, 2012 and telecom regulatory authority of india in its notification letter no. 301-19/2006-eco. Dated: 23rd may, 2006 expressly and elaborately ordered all telecom service providers to have transparency in the tariff offers and disclose all to the consumers. (Attached herewith)
Hence the international roaming charges which are illegally and deceptively charged and immediately resume all telecom services and re-generate a new bill failing which all available legal recourses to full extent will be sought along with penalty, interest, costs etc.

Phone/mobile number: [protected]

My to post paid numbers. [protected] and [protected] have not been linked with aadhar since june 24 2017
All formalities completed on 24 june including biometricverification. Received otp and message but till now both numbers not linked with aadhar.
I have already contacted appellate authorities nodal officer and
Customer care. No response from airtel.

Ashok kumar sharma

[protected] and [protected]
11 aug 2017

My mobile number is [protected]. I requested for new broadband connection in may using the airtel app. I was contacted by airtel office and they collected my documents-aadhar copy. No one came in person to collect the document. It has been submitted via whatsapp. I was provided caf number under rtblr7300783 and paid the deposit of rs.500 (Transaction id:[protected] upon confirmation of feasability. When there was no one coming forward to install, i have raised numerous concenrns on the airtel website. Below is summary
Name: karthik r moro

Mobile: [protected]

Residential andinstallationaddress: flat no.108, c block, ground floor, krishna aashraya apartment, 1st main road, nri layout, kalkere main road, bangalore-560016.

82627064 complaint number raised on 20th may.

84104858 complaint number raised on 24th june.

Regards
Karthik
[protected]
[protected]@gmail.com

Hi, i have made a recharge of rs 399 on airtel website for the number [protected]. The offer is unlimited voice calls and 1gb/day internet for 84 days. However, i have only got 28 days of 1.25 gb per day (As per my account on myairtel app).

Please either refund the amount or give me the calls as per the offer!

The cell number is [protected]. Please investigate, as this is not the first time airtel is robbing its customers. (A while back i was contacted by some bad mouthing lawyers on behalf of airtel from delhi wanting me to pay rs 1000 for internet, which i have not used.)

Regards,
Aditya challa.

There is no option to talk to a customer service representative

I recharged my mobile no [protected] for rs 399 through my airtel application on 27/7/2017 the amount was deducted from my sbi acct and i received a message from airtel 121 that the recharge was successful

Th3e offer included unlimited free calls for 76 days and 1gb internet per day. The recharge was successful but the balance was not shown in my acct.
Now my acct balance is being shown as 0
In the meantime i procceded abroad and returned on 10 aug 2017.
I kept my mobile in airplane mode through out my stay abroad

But i received a message that rs 99 will be deducted from my next recharge. And my balance is beib=ng still shown as 0

Sir, i am a customer of airtel postpaid with number [protected].
I am presently using your 499/- per month plan since last 4 months, but i never got bill of 499/-, it is always above that and i am paying that extra amount from last 3 month. Last month my bill was 1000/-, i called your customer care n told them regarding this, they told me that their are value aided services activated on my number, though i didnt asked for them they started on their own but i ignored that paid whole amount and also deactivated all that services, but this month you have given me a bill of rs.2634/- which is totally irrational, this shouldnt be the way and not the write thing to do with your customer and as i didnt got proper response from your side i already complained regarding this matter in national consumer helpline with complaint number 385653. I also want to port my this mumber to vodafone as i lost trust in your company becuase of this fraud.

Mon no [protected].
Company provide flash massage (It's actually cheating)
I carry my handset in pocket. There normally press "ok". So they deduct balance for hello tunes 36+15=51 on 10/08/2017 at night 8.40 pm (Approx). I called them within one hour for deactivate but balance not refund me.

I request you please investigate for actual justice for refund.

Dear service team,

Hi, this is heena nitone from morshi khurd, ta. Warud, dist amaravati (Mh) having airtel prepaid connection no. [protected]. I am using this no last 4 to o5 years and this no registered in bank, aadhar etc.. Actually i lost my mobile on dt. 08/08/2017 afternoon during travel through bus from morshi to warud. Hence, i want to request the airtel team to please block this sim card asap.

And also kindly let me know how to get duplicate prepaid sim i am ready to make processing fess. I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Heena dattuji nitone, at morshi khurd, po. Amner, ta. Warud & dist amaravati (Mh)

A am an idea network postpaid user.
Your people from airtell called me several times for to change to your network. After many times calling request i agreed to get change.
Your executive came and take e kyc from me and gave a sim card and told to change sim after idea network gets stops.
I did the same but this is 6th day,, but airtel sim not activated till now

My ported contact no [protected]

Contacted executive. Latheef
Place. Guntur

I have called him 20 to 30 times

But i have not get any reply

Very neglected
Very worst service

Now i am feeling very bad that i have take a wrong decision that to change from good (Idea) network to bad (Airtel) network.

Because of your people i lost my contact number which i am using since 5 years

Hi airtel,

Please disconnect the cell number [protected]
As i have lost the sim card along with cell phone 4 months ago
Please disconnect services permanently and in the future please do not send the bill to my e-mail address.in my postpaid account it's showing temporary disconnected. Please disconnect it permanently. I have paid all the bills transaction reference no-771041. Btw i have prepaid airtel sim. I am satisfied with it.

Thanks and regards,

Datta

Dear sir
My name pritesh my mobile number is [protected]. Today i make recharge worth rs 399 as per offer given by airtel. But benefits not credited as per offer. I attached all requirement document.
Offer show that i will get 1 gb data per day with unlimited calling upto 84 days.
But but i get only data for 28 days only so help me to get all benefits mention in offer as per airtel company i attach sms and offer images
Thanks.

I have plan 499 and after two month my billing amount is 1451
How is possible

Since last 4 days, i am having a lot of problem accessing the internet. On observing i found, the problem is that internet is working in the loop of one minute that it works for 1 minute then stop for another full one minute. I am not making it up the problem is literally as stupid as it sounds. This is so frustrating specially when in online conversations. Please see to it.
And why it is so hard to reach airtel customer care??

I did two recharges on 28 july 2017, but it is not reflecting in my airtel account.
Airtel customercare telephones do not have option to lodge complaint. Also, reaching an executive is a big task, as the option is unavailable.
Once could get after long try, the guy did not respond well and hanged the phone.
My recharge reference as per receipt from airtel are below.
1.[protected] for rs 399.00
2.[protected] for rs 92.00
I am unable to use mobile with zero balance now.
Please credit the recharges immediately and confirm by mobile and sms.
Please note i lost confidence on recharges done online due to very poor options on customercare telephone menu.
Treat matter urgent.