Airtel Complaints & Reviews

I am very fade up with poor response from airtel team. From day 1 when i port my number to airtel (Almost 150 days) i am facing extreme poor network coverage at my given location, i did some conversation with executive but everyone is saying that they are not able to help me out before 120 days as your team are working or searching some space for new tower. As there limit for 120 days is complete still they are not able me to provide even 3g network properly.
In the 4g era i am feeling like i am living in rural place where your team is not able to provide me even 2g services properly. I cannot understand how you are advertising that you are providing high speed 4g data as compare to other service providers.

Ticket number:75213312.

My broadband was not working since 24th august, hence contacted airtel customer care who sent some vendors to replace the modem. However they did not configure the modem correctly and left saying there is an issue with my laptop and iphone. When i called them again, the vendor was extremely rude and said he has a 100 calls to attend and it is not his problem if the broadband was not working and if i wanted my problem solved i should make another complaint. I complained again and another person was sent, he changed the location of the cables and went away, no use since it did not work at all. Again i raised a complaint on 26 th, the same technician who came on 25 th came and tried something, but then my telephone line went dead after that. I have since called airtel at least 5 to six times and each time they say someone will come in a couple of hours but no one has turned up. This kind of a third-rate customer service is not expected from a company like airtel. This inefficiency and indifference in the attitude of the customer care executives has resulted in me losing valuable time and has caused me and my family a lot of anguish.
Airtel must be penalised for such behaviour and justice and relief rendered to customers
Regards
Pramod

Sir i'm using your 399 pack for 84 days @ 1gb per day. But today exactly at 2:40 pm when i'm using my internet a message came saying your last data use 0.56 mb and charging 5.36 rupees from your main account, but i'm using internet pack which is still active and also my today internet balance is more than 600 mb for today, so how can they charge my main mobile balance.
So i want my money back and guarantee this will not happen in future

Before 2 week i recharge my airtel dth [protected] ([protected]) for rs.191. But it activated another hd addon. But i recarged for adding the amount to main balance. I already complained too much times. But no response from your side. Please register my complaint to airtel dth services and request for refund that amount to my account and deactivate the unwanted addon.

Dear officer's,

I am writing in regard of no solution provided by the airtel team even after continuous writing for the signal problem which now a day gone worst label and its shows the sick working of the group while not even providing the basic service for which they are not only charging but getting work license from the government on the basis of providing the proper services to their customer all the time.

Its been almost another six months from our last conversation and in regard of the escalation of the signal problem at our site since last more then 3 years. As committed last by you people and even promising to install the tower nearby the area as you guys already got the place for the same!!

Things has not been changed and getting worst even more day by day of getting no calls or drop calls and every time when we call on the numbers related with the location we have to hear one single liner "your umber is not reachable"

Thrice the visit for the signal strength done in last on week time and in last two visit they mainly wanted to come and install the booster as approved by the team due to no signal at site!! But unfortunately they lied twice and even after confirming while asking twice for the reason of visit they done nothing!!

Seriously shameful!! If this is how the airtel stands then you should need to rethink about value of words and commitment or else this kind of cheep practice will not take you anywhere and become further reason of your plunge from number claimed to unknown position soon!!

Need resolution and solution as cant continue further with this message any more and need mobile signal at site without further lies and cooked stories.

Complete address with pin code where you facing network problem : 65/41, 2nd floor, west punjabi bagh, new delhi - 110026

I recharged from the airtel website where it said i will be getting 1gb per day. But after recharging the sms and balance check says it is just 1gb per 28 days.
I tried calling the customer care numbers (121, 198, 12181) multiple times cant get through to an agent. Some of these numbers are not toll free either, and i spent over a hour calling them. There seem to be no proper outlet to call and complain in airtel.

On my airtel number [protected], according to my current plane I am not getting my data balance of today(27/8/2017).

I have mistakenly recharge wrong number through net banking
i call airtel executive for same for rwfung but they said they have ni solution for it
Amount was 794 Rs
Wrong number was [protected]
Transaction id was[protected]
My correct number was/is [protected]
Kindly solve mu issue

Hi,
I, abhinav chaudhry, using airtel services on my phone received a message that i have been subscribed to ' gameclub ' service today. This has happened previously too but i ignored. I have been unnecessarily charged with rs.35. I am getting annoyed with these type of money making tactics they are employing as many people won't notice and they will continue to charge money for the services the consumer didn't even ask.

I received a message to stop the service by sending message on 155223 which i did.

But refund my money asap. I have been a loyal airtel customer for long but things are going out of hand from their side.

My mobile no - [protected]

I requested cancellation of my 4g hotspot. Customer care called me and asked me not to cancel and that they would give me a plan of rs 450 with rs 300 loyalty discount. I was assured that my bill would be rs 177 per month. However a different plan was activated and rs3807 was deducted from my account. The call was audited and airtel admits the mistake. Now they are not refunding my money. Please help. This has been going on for 1 month now.

I had requested to convert my prepaid sim to postpaid 499 plan. The executive came and gave a new sim with number[protected]u. Yesterday i got a message from airtel that address verification has been completed and conversion will start shortly. Meanwhile my old sim which was prepaid was stopped and there was showing no network so i changed my old sim to the new sim. The new sim is also not showing any network.
Now neither of the sim are working. This is sheer irresponsibility of airtel, they should be activating the new sim before deactivating the old one. I'm extremely upset with the service as i'm not able to make or receive any calls.

Dear sir/madam,

I want to swtich from airtel. The procedure says that i have to sent sms to 1900. But i am trying since more than 2 days to send a sms to 1900 from airtel but inspite of repeated attempts, it says message sending failed...! Even i balance and msg center no correct.
198 not working g.
With regards
Vikas pandey, uttrakhand
[protected]

Dear sir
I have recharged mobile no. [protected] chennai zone for rs.199/- (All calls free and 2 gb data 3g/4g) from my airtel app ([protected]), but the amount of rs.199/- got debited from my airtelapp account but recharge is not done though it showed recharge is successful.

When i enquired with my wife she told recharge is not done.
Please request you to look in to this, i never expected this to happen from such a largest mobile operator in the country.

Airtel team,

Astonished by the response given by customer care team. I have been with airtel for more than 13 yrs now. I have been reporting signal loss and network coverage issue for last 2 weeks on open network help desk. They are reluctant to take complaint, just close the ticket saying it's poor indoor network.

For 13yrs never ever i got a indoor coverage issue from the same flat i am living around. How come from last 2 weeks i am getting was the question, the bunch of customer care fools are unable to answer.

With such type of service we have no other option to move to other service provider.

My main balance was deducted for rs 35 for some nonsense service which i did not opt for. Msg:-
Thanks for choosing modelmaniaw on your airtel mobile. You have been charged rs35.0 for 7days. A/c balance: rs35 at 01:57. To deactivate, call or sms stop to 155223

Please explain this. This is not the first time this has happened. I don't understand why you have such nonsense and vulgar services. I need a call from you with explanation and reversal of my balance at once or else i wouldn't think twice to switch to any other carrier even though i m using airtel for past 10years of which i am getting fed up now.

Airtel India's worst network who gave u fastest network award this network am seen this type of network how many times i gave u complaint but u people not gives u any responce am telling u people this my num [protected] ur born to ur mother just responce r not to that don't give me

I took broad band from airtel paying 6 months tarrif as your sales person had assured good service and speed. I am aghast to note that the net which worked for few hours had very low speed few bytes per seconds and stopped completely today. Though you claim 24x7 service one of your customer care says the complaint will be attended on monday only. You people are taking customers for granted. We wanted to work on net today and tomorrow but due to your lethargic service we will not be able to use net. I feel sorry about failing to note your ruse. People soon will leave you and may initiate legal action.

I as a consumer check my best offers on my mobile number :[protected] and found a date pack cost : rs 145 benefits 4gb, so i went to the retailer and did that recharge after couple of days my data balance left was : 424 mb so i switched on my data connection to utilize it but did not work, so i checked my balance again, data balance was same as 424 mb but my main balance amount rs 22 was missing, so i called customer service to know about my main balance and why my data is not working. A guy picked up the call and checked my number, he said i do have data balance but i cant use it because its testing data provided by the company. So i asked him did the company tell me before the recharge that after that data reachs 424mb its wont work. I do agree that the benefit given to me was used by me, but those 424mb showing up in my balance did not say that dont use it or you will lose main balance... I just want the company who i have been a customer since years provide me with zero information before recharge and after doing the recharge they say it was just testing of the recharge and now i cant use it, incase if i was notified before i would have recharged my number again, anyways the people who talked to me to resolve the problem where rude and asked me to send screenshots if possible and said if not then we cant do anything about it... Honestly thats unethical for a company for losing client values.

Dear service team,

Hi, this is mr. Y venkata rao from srikakulam having airtel prepaid mobile no [protected]. I lost my mobile today morning, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Y venkata rao
Srikakulam - 532 001
Andhra pradesh state

While doing bill payment for my no. [protected] through airtel app the amount of rs 811 has been deducted, but the recharge did not happened.

I received a couple of messages from airtel that the transaction has been failed.

Transaction ids:[protected] and[protected].

Today is the last day for bill payment. I have email to airtel but did not got any response yet

Please help.