Airtel Complaints & Reviews

To
The customer care department
Airtel

Subject :- data usage is totally different than what my office employees use.

With due regards and respect i owner of "disha outsourcing pvt. Ltd." we are a recruitment company with 3 members in office who use naukri.com and download resume in word and use outlook) wants to bring to your notice that we bought a plan in april 2017 (Inr 899 /60 gb) and paid advance of rs 3102 later i was asked to pay rs. 4 god knows for what? I paid...

After that i started to check data usage report on airtel app, how much usuage my team is doing...in a day...

I saw that on 14th june my data usage is 100 % (60 gb consumed in just 10 days (Exclude sundays and half day of saturday) so i bought 5gb smart bytes, but to my surprise they got consumed in just 1 and 1/2 day and speed was very slow. My business suffer alot because of this...

I then called customer care... And bought 25 gb for 200, today its 18th sunday to my surprise... My whole data is consumed.

My office hours are from 9:30 - 6:00 pm (My team leave the office on time) 2 saturdays in a month are half day. All sunday off, then how come 8gb got consumed today on sunday... I want airtel most respected team to take quick action on the same.

As my small yet very important business suffers and i will be in huge loss (It will hardy effect airtel), not only this i can not make my customer unhappy because of this, i understand what is a customer.

For your reference i have shared a print screen of today's (18th june) usuage...

Need urgent reply.

I have been availing the airtel broadband services for over three years during which i had found that airtel resorted to unfair practices like not informing customers o[censored]pgraded plans that they were rolling out. Eg: when they were supporting 16 mbps they didn't inform me that it was there until i forcefully asked them to update my plan; it was the same with their 40 mbps plan as well.in may 2017, i had raised a request for increasing my plan to 40 mbps which they had rolled out to new customers. They took two weeks to work out feasibility and had the vfiber apparatus installed in my house, and had upgraded my plan. Their 40 mbps plan is cheaper than their 16 mbps plan. However it had stopped working after 4-5 days after which i couldn't get them to resolve the issue for a month. During this time, i had
1.) called customer care for at least 15-20 times but they did not send any technician to check the faulty line at home
2.) raised the issue to their nodal level, after which i had received around 10-15 calls. They promised to provide free service to compensate for the two weeks i had no broadband. However, they still didn't fix the issue, always telling me that their back end is fixed. They sent a technician home to investigate the issue and he said that the back-end is at fault.
3.) raised the issue to their appellate level, who did not do anything better but tell me that their back end is fixed. Yet another technician was sent who told me that their box is broken. After this, they went back to telling that their back end is fixed.

After all the back-end fixing and no broadband working at home, i was asked to pay the bill for till the date of request for cancellation and for the cost of the vfiber device they had installed at my home, which implies that they don't want to take liability for an issue which they were supposed to resolve.

I have internet pack of rs 96. I called customer care yesterday to stop this service and the cso assured that the service would be stopped. Today i get a message that it has been renewed and rs 96 was deducted. He should have guided me the right procedure. I called again today but the customer care were not helpful. I would not like to continue with such service. The cso should be clear in their instruction or should have enough knowledge to guide the customer the right procedure. Kindly revert the money in my account.

From last 3 month i am facing problem in my airtel no [protected] regarding network. I have complained several time to customer executives but solution received. Now i have been to transferred to other state and requested for porting the number. All my outstanding is cleared and as informed by customer care i have paid unbilled amount also. It. S more than 7 days, but my number is not yet ported. Everyday customer care is calling and i am fed up of giving same answer everyday.

I feel like get harrased from airtel. I have corresponding mails and complaint numbers with me. Kindly help me in porting number and giving a lesson to airtel.

I made a complaint with ref# 77059261 on june 19.2017

In complaint, i mentioned that this is my primary number, so please get my issue resolved asap.

Since then i received a call from them yesterday. Personal over there asked me to check sim in some other handset device and insured that he will call in 10 minutes again.

It been hours waiting for their call to come.

Poor service. If you could not resolve my problem then please create provider porting request to vodafone as i can't do it at my end. Please mentioned vodafone guys my secondary number : [protected].

Dear service team,

Hi, this is mr. Udai das from west bengal airtel prepaid connection no. +91 [protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Sir i m hemraj thaneshwar from jaipur. This is to infrom that i have losylt my mobile and the number is [protected]. Plz block the sim so can avoid unnessary mis use by any one. You are requested to plz take immediate action for deactivate this sim.
I will be very thankful to you if this is done and reply me as soon as possible regarding the same.
Thanks & regards,
Hemraj thaneshwar

I am manohar meena from Bikaner Rajasthan I had a post paid no [protected] also have a net pack 2 GB per month for 3 month from last 5 days my net not working I gave a complaint in costumer care 3 time but no response please look into my matter and start my net pack
Thanks

Dear sir,

Airtel network very very problems are here in siricilla please re solve the problem in 2g&3g&4g voice&data internet very issue problems main 4g internet not for the speed very slow in new busstand&gandhi nagar&shanthinagar please solve the issues

Note:- 4g data speed very slow please improve the speed in areas

Thank you
Yours faithfully

My mobile phone Coolpad note 5 has been pickpocketed at Andheri railway station, Mumbai at 6.30 pm on 20th June 17. Please block the SIM card mentioned in complaint subject. I have tried to call at various customer care number of Airtel but I am unable to get the card blocked. Airtel gallery is closed at this hour. Block the number immediately.

I am recharging airtel prepaid through my airtel app. For many data packs, it is clearly given that the carry forward benefit is not available, but for recharge of rs.102/- for 400 MB data valid for 28 days, nothing is mentioned ; but on recharge balance data of 1700 MB has not been carried forward, kindly look into it and credit the balance data of 1700 MB, being the leading, transparent and best service provider, I hope you will not penalize me for your mistake- not providing the details, otherwise one of your loyal customers having five prepaid and one fixed line connections will be constrained to go to consumer forum.expecting your favourable reply.

I am an old customer of airtel since 13 years my mobile number is [protected], i am very dissatisfied with your offers towards my number. As most of the customers had diverted to jio i have still faith in your network. But your 399 plan for 70 days is not applicable for which is given to new user and some selected subscribers. Needed clarification on it. Awaiting for your quick reply.

This happened in chidambaram in tamilnadu state. I recently went in airtel showroom to link my mobile with aadhar. The airtel agent said it is mandatory to open airtel payment bank account in order to link aadhar. The government did not insist people to open an account with airtel payment bank. So, they are misusing this scheme and misguiding innocent people to fall prey. The government should take strong action against this kind of behaviour by airtel.

Airtel,
I don't know what do you want from your customer. Every time i had requested that i was not able to use 4g services in my airtel no.[protected], but all the time your executive didn't respond to me politely. I think i had take a big mistake that i had choose airtel services. It is more than 1 month and 14 days still i had not able to use internet on my airtel number.

I will now port out my this and all airtel number and requesting to all that kindly do not go with airtel as their commitment are fake.

On 16th june i was changed my network from idea to airtel and there is a airtel service center islampur (Gurgaon) and the executive name is lokesh, he charged me 499rs. For frc amount & told me that after recharge you will get ul local + std calls & 1gb 4g data daily for 70days in 4g handset.
As i told him that i have only 3g handset so i cant avail that offer then he
Replied me that you cant avail the benefit of 1gb 4g data daily, then i asked him that i dont need data but ul local & std calling for 70 days is necessary then he suggest me to recharged with frc 499rs.
Then i will pay him 499rs. On date 12th june but i get msg of frc
449rs. And i get ul local+std calls for only 35days.

After that i will call him and talked to him about it then he says that i will definitely provide you validity of 70days.
Now, he says sorry i cant do any thing.

I have call recording of it. Now i need my validity of 70 days because of validity of 70 days i was ported my no. From idea to airtel.

Dear team,

Please be informed that i have initiated for the online refund as the connection is not feasible. Connection initiated on feb 2017 and have received various msgs stating the connection is not feasible. Comp reference no. Aor4362fa, acct no: [protected]. Alt contact no.[protected]. Kindly advise the status.
Thanks in advance,
Venkateshwar a k

I have made bill payment of one airtel datacard connection through airtel portal. Even after proof of my payment through my bank statement, airtel insisting on recovery and getting at least 4 disturbing phone calls for last 3 months, everyday.
Today of their own they communicated that i requested for deduction of the amount from my other a/c, thus they are fulfilling my request, which is a false statement.

Hi this is jayakumar, i've requested a new connection to airtel and there team came and collected the documents and installation charges, after a week they are telling that connection is not possible in your area. This is the third time i am facing the same problem. Every time they telling the same think for getting the customers after collecting the documents they are not responding properly

Jayakumar
[protected]

Hi team,

Last 3 to 4 months, the airtel team unable to activate my number in head office, begumpet. This is very shame of airtel telecom department.

I have provided all details to the airtel service provider through biometric, we entered the hlr sim but after a week i checked in store the universal sim was activated. How come the universal sim was activated.

Mobile number: +91-[protected]

Hi sir,
I have complain on 12th june 2017 regarding network issue one of guy has been come to my home and check the network problem, he told me here is big problem of network within 2-3 days problem has been resolved, but still i am not getting any solution from airtel. Please look into this my reference (Complaint number) is 76879451.
My address is 112-a mohammad pur, r. K. Puram new delhi - 110066

Thanks and regards
Avnish kumar singh
[protected], [protected]