Hi, i bought this sim in my moms name and address (Banu mathi k) and i lost this sim 16th may 17 after which i went to customer care where they told me sim is on name ganesan? Seems like wrong details has been updated in my number. Is this our fault also in chennai service centres they say that i cannot get back my number. Is this what a loyal customer can get from your service. This number is important for us and we need it back. Is there any way we could do that? Thank you.
Jul 10, 2017
Complaint marked as Resolved Airtel asked for the new sim no one which retailer started recreating process. We couldn't track the retailer and his shop is no more . No hope on this case. Many of my friends and relatives has some others address on their number I don't know what airtel is going to do about this. This is useless to talk on. Asked to close the request .
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2017
Airtel Customer Care's response Dear Mr. Krish,
This is with reference to your post, dated 17 June 2017.
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Jun 18, 2017
Updated by Kirthik Krish Hi Rakesh,
Am currently using [protected]. You can also email me at [protected]@gmail.com.
It would be very helpful if I get my number back.
Regards,
KKR
Jun 18, 2017
Updated by Kirthik Krish You can call me from 9am to 12pm or 1:30pm to 9 pm
Verified Support
Jun 20, 2017
Airtel Customer Care's response Dear Customer,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Facebook - www.facebook.com/bhartiairtelltd
Jun 25, 2017
Updated by Kirthik Krish Hi, I didn't get any resolution yet. Am just asked for proof which I've mailed back except the 20 digit sim no .how could I provide the sim no of my lost SIM card ? Please be reasonable and provide me a solution. Should I send a new sims number so that I can be activated for my old mobile number?
Jul 10, 2017
Updated by Kirthik Krish Hi, close this request. We couldn't track the retailer.
Verified Support
Jul 14, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 10 July 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I literally don't understand why airtel broadband bill is generated again?????
I received email stating as follows from airtel on 28-June-2017 at 9:00 AM stating as follows: (airtel services stopped and there is no outstanding amount!!)
Please note that your airtel services have been stopped effective[protected]. Your reference number is 83840828.
Kindly note that there is no outstanding amount due on your account.
Why the bill is generated again???? This is so ridiculous. I am not at all using your services and we are in UK. This is causing more stress to us.
Also note: I am in UK and my India mobile number is in UK and you can no longer contact me on my India phone.
Hi Akosha,
Kindly action on Airtel. Though I have requested several times to close. I literally don't understand why Airtel is sending bills again. I can't keep on paying for the ones which we are not using anymore. This is unethical activity. Please do action against AIRTEL!!
I literally don't understand why should I pay bill again after closing the connection, when there are no outstanding dues by that account.
Airtel is trying to misuse and try to extract money from me. Please take the necessary action ASAP.