Airtel Complaints & Reviews

I transferred to my own money from Airtel money to bank account 5000 but company charge me Rs.100 as a transfer charge i totally paid 5100 instead of 5000 inr and other time i transferred 2655, airtel money charge me 2715 inr means 60 rupees as a transfer charge, totally comapny fraud me as a transfer charge totall of Rupees 160 on Rupees 7815 without use any service, while i say that Honourable Prime Minister Mr.Narendra Damodar das Modi encourage cashless Transaction without any charge, my Question is that if private company Charged that type only transact of Rs.7815 as charge Rs.160, why a customer use a cashless transaction, i complaint many of times in company customer care, they said me that it is a company policy doesnot changed, i aid about prime Minister argu but they didn't hear my problem.
transaction date given below.
18/may/2017 @12:35 a.m
Airtel mobile number [protected].
txn.id.[protected] of Rs.5000.
txn id..[protected] of Rs.2655.

I have been using Airtel mobile network/ DTH service and thought will use Airtel broadband connection. But it has been a very bad experience from the day I thought of this.

A person has come to my place collected my documents and asked me to pay Rs.2584/- which is 3 months advance rental online. I have paid it and after a week got a call that as there is no ports available, broadband connection is not available and asked me to raise a refund request.

It’s been a month now from the day I raised this request and no proper response from the customer care team and refund is not credited in my account.

Kindly take action against this and let me know when the money will be credited in my account.

The transaction id when I paid the money is[protected]

the ticket no. when I raised a refund request is AOR0e5da2

#1: Billing error in my current bill that I detected and explained to your call center staff. Airtel has still not explained why there was a billing error in the first place. Also, wrong communication given by your call center agent regarding payment amount due. Which is why I've made 2 separate payments for the same bill ensuring there are no outstandings against my bill. Airtel still cannot explain why the billing error occurred, except just offering an apology! Poor integrity of Airtel exposing it's vulnerability to long-term customers, like me.. followed by Airtel's ignorance of resolving this issue of explaning why such an error occurred!! Very poor capability & capacity of your people and systems!!

#2: Network error not properly recorded by your call center agent. I still face a voice & data network error at my registered billing address. The SR # 75413790 was opened and finally closed without even informing me of the correct resolution. Wrong resolution w.r.t. changing my mobile phone was given via sms & no effort made to check the network (voice & data) errors at my billing address. Still the SR was closed by Airtel! Proof of improper resolution already shared on email with Airtel. Complete unprofessional attitude by Airtel with misguided communication to it's customer!!

#3: Promise of "50% rental waiver" made on 18-April. I've even shared proof of this message on email to Airtel... still Airtel chooses to ignore this! Where is my rental waiver? Unethical for Airtel to ignore it's own misgivings!

#4: Request for connection cancellation... your own retention team (Kumud) requests me to hold-on to my connection cancellation request to resolve the above 3 errors. I comply. What does Airtel do... it goes ahead and suspends my connection without even informing me! So, who asked the customer to exhibit patience & not canceling the connection, Airtel or somebody else? A new level of professionalism by Airtel, it seems!!

#5: Connection reinstated by Airtel on grounds of promise to resolve issues mentioned above (#1, #2, #3). All Airtel SMS's on free rental waiver, change of handset shared with Airtel team via email. Still, no resolution provided Airtel. Once again promises made to the customer, failed to deliver!!

#6: Multiple calls made by Airtel to the customer, repeatedly asking for issues already stated above. As your customer, I've taken the pains of explaining all the above issues atleast 10 times to 10 different Airtel employees across Call Center, Retention, Appellate & National Escalation team. Inspite of this, Airtel employees call me to help them explain / understand all the above mentioned issues. Don't you have any system wherein you can validate customer issues!! Multiple counts of customer harassment done repeatedly to prove Airtel's point of just following their policies of calling the customer to know the issues better!! How callous and unprofessional... didn't Airtel have enough documentation already!! Poor example of integrity showcased by Airtel!!

#7: Incomplete references to my overall connection issues... even made today. You can see for yourself, basis Dimple Sharma's email below. This is unprofessional, unethical & truly condescending as an attitude towards customer service. Improper or excessive use of authority on your long-term customer... this is not the right thing to do in any business or service relationship!!

I've more than enough reasons to now call this "lack of services provided/rendered inspite of payments made in full". I seek for grievance redressal through a separate channel with Airtel co-operating on this. As horrible it is for me, I seek alternative channels of redressal.

I had requested for a broadband connection on 2nd may and submitted my documents along with the installation charges on 3rd of may and it's been 16 days now without a broadband connection. When i write to them (Since the customer care doesn't respond to the calls positively) they call me and just inform that there is a delay of 2 days. Not even single person is bothered to provide any resolution. I have been waiting and just posting comments since 16 days without a broadband connection. They still have my money. Please help.

Kind attention sh.Sunil Bharti Mittal

sir,

i do not know whether the company is being run like a corporate or a grocery shop. Even a grocery shop is managed in a better way.

I am sorry to bring to bring to your kind notice the sad state of affairs prevailing in your gurugram, haryana circle. Of late every attempt is being made to over charge a client on several accounts. I am one of the early user of services of airtel. I am dropping the cheques for payment of the bills in the dropbox placed in front of the new prateek medical store., sector 8 market, faridabad--121006. For the last 7 months th cheques are not being collected regularly resulting in late credit to the account. The customers are charged late payment charges of rs. 100/= per month. I hope you will agree that all the customers do not go through the details of the bill and pay as billed. The late payment charges become the revenue of the company at the cost of the customer for no fault of his. My complaints in the customer care department have fallen on the deaf ears. It is only a few customers who scan the bill thoroughly and resist the payment of overcharge. They have to argue and oppose it and the charges are waived but the fact remains that attempts are being made to overcharge the customers.

It has caused mental torture, agony and harassment to me every month for the last 8/ months.

It seems that the complaints of the customers made through your customer care department are thrown in the waste paper bucket which should be the place for the non efficient executives of the company .

Sometimes even the benefits of the schemes are not passed on to the users and again the customers have to resist the overcharge and get a waiver.

Even when the schemes are being sold the customers are kept in the dark about some parts but customers are charged for calling on those numbers though they are toll free numbers.

I hope this complaint does not fall on deaf ears and action is taken against those officers who are responsible for this state of affairs failing which i shall be forced to approach the consumer grivence redressal courts for complaining for the mental torture, harassment and agony caused by the inaction of your executives .

I shall be forced to forward the complaint to the trai, govt. Of india, new delhi and the prime minister's office if
i do not hear from you in the matter within a fortnight of this complaint.

Plan 399 issue. Immediate support required***URGENT***ESCALATION***

I have recharged my number [protected] with 399 on 19-April with validity of 70 days for data pack and unlimited calling.

Today i am getting a message of expiry in 30 days. Require you immediate attention and resolve immediately.

I got my airtel id and mpin. My number is [protected]. Please sent me a details to naveenrichard39. [protected]@gmail.com.
I am already call to customer cares. But, we are not give a proper solution. Then i go to airtel store. He, is also not give a proper solution. After i will try to regenerate mpin in my airtel application, i give a correct detail. But, that's not taken. So, please help me.

Have stopped receiving the rentals from last 12-13 months and no reverts from the contacts we have with us at thekkady. Had experienced the same 2.5 years back too but then when mailed we had received the reverts and was cleared all the dues till date and for next 1 year we were getting it regularly.
Either airtel should come and close this agreement or should pay the rent regularly.

HELLO,
I've Got my number [protected] recharged for 1199/- and 99 more were deducted ..on 18th may 2017 but not being activated since last night ..transaction. Reference #[protected] ...kindly resolved it at earliest
Thanks Sameer Narula

It has been more than a week and my airtel sim has not been activated.
I have taken this sim from tavarekere road, btm 1st stage bangalore
number-[protected]
this shows unprofessional ism on part of airtel
please activate asap

Hi.i recharge my mobile ([protected]) for 200 through debit card from airtel website on[protected]. My 200 ₹ deducted but recharge not done. I complained on[protected] and gave txn#[protected] to customer care. Customer care promise to refund balance in 7 days. He gave me reference number CONRC[protected]. I WAIT 7 daysfor refund. Today[protected] I call customer care. He could not solve my problem and transfer call to senior executive but he also not solve my problem. Please help to refund.

I just port my prepaid idea sim into airtel 3day ago. From first day 4g is not working. When i select only lte network mode it's going in emergency call only no network in network bar.. When i manually searching networks airtel4g coming in list but when i tried to select the network it's showing the network currently not available. Please help me. Customer care isn't solving my problem. 4-5 time i complained. 3g also too weak. Maximum download speed in 3g mode is 120kbps.

मेने 2 घंटे पहले सिम 3जी से 4जी मे convert करवाई थी लेकिन अभी तक शुरू नही हुई please मेरी सिम जल्दी से शुरू करवाए
Thanq
My phone no. Is [protected]
Name Kailash Kumar
Jalore, Rajasthan, India

I would not able to use 4g network. i was go to airtel store and do many calls to customer care but problem not resolve. i have done recharge of Rs 399 and 145 also and i fulfilled all requirement to enable 4g but still facing problem. whenever i call to customer care they had not gave satisfactory replay .

I purchased Samsung smart TV almost a year ago which had the privilege of Airtel dth hd connection free for two months. However, the Airtel dth didn't function properly and I had to repeatedly complain; nobody in Airtel really bothered.

However, after the expiry of 2 months free connection, the local Airtel in-charge told me that I may recharge the connection and he would work-out how Airtel could help me extend the 2 months free connection (which they could not provide satisfactorily). Although I renewed it by topping up 2-3 times, Airtel didn't bother to provide me the promised 2 months free hd dth service. So, I did not recharge further.

But, Airtel call center has been pestering me to recharge and bothering me constantly and consistently by telephoning me at odd hours. Earlier to Airtel, I had Tata DTH connection; but when I discontinued it, they didn't pester me to continue. Whereas the Airtel DTH call center has been making unsolicited calls, at odd hours, sometimes 2-3 times a day and bothering me and my family members. Annoyed by this, I cancelled Airtel mobile connections of 3 of my family members.

Please help me to get rid o[censored]nsolicited calls of Airtel DTH

I.am unable to connect to 4g but I have a 4g Internet pack ur customer care is not responding properly

I am iftikhar alam my mobile no is [protected]. I have complaints again my bill but not resolve so after i said to closed my no and i destroy my sim.in evening i got call from airtel given me discount on my bill and commit to deliver duplicate sim card delivered on my address. But sim card not till 4th may after i call 198 and request to closed my no than same reply from air tel wait 48hrs we provide duplicate sim same process till 13th may but not received duplicate sim. I have 4 time complain to airtel permanent close my no and airtel given me surety to deliver duplicate sim on my address. I want to justice if airtel not provide duplicate sim so why commit.
Some people from airtel surety to delivered sim card on my address mr. Arvind, and ranveer.
Please stricly action for this to airtel.
Thanks
Regards;-
Iftikhar alam
[protected]
[protected]@gmail.com

Hello,

I had opted for Airtel broadband connection on 23 Apr 2017, a representative from Airtel visited my apartment in Kudlu Gate, asked me to choose the plan and make payment. He promised me that the connection will be activated in a weeks time. I made a online payment of 3, 447.00 INR for three months.

I waited for a week and there was no progress, the representative was not responding to my calls. Finally I called Airtel customer care and was surprised to here them saying that my location was not feasible.

Then I requested for a refund, I have reached out to Airtel support and also emailed them but my amount is not refunded yet.

CAF number - RTBLR7348270 is the proof that I have for the payment made. Its going to a month now since I made payment, I want the refund to be processed ASAP.

Kindly do the needful.

Regards,
Arun.R

I am subhankar fadikar from kolkata. I used to get an airtel connection ([protected]). I have been facing a problem for a long time. Voice call is not clear. Talks are cut off. The internet is not open. I've called the customer care multiple times. But they all say the same thing. (I take the complaint, all problems will be resolved within the next 72 hours.) but the problem is not resolved. Please help me to resolve my problem quickly. I'll be grateful to you.

Hi Team,

This is sreenath and i was using airtel number: [protected] and now i am not using, could you please close/cancel connection and let me know and you can reach me @[protected] for further information.

Thanks & Regards,
Sreenath Yadav M
[protected]