Airtel Complaints & Reviews

I am using Airtel Payments Bank since 2020 and once I have used my airtel wallet for my prepaid recharge of Rs: 254/-...I added money of Rs: 254/- to my wallet and thereafter I proceeded to recharge...My recharge was successful but my wallet showed negative balance i.e., Rs: -254/- then I received a cashback of Rs : 10/- for my recharge and thereafter I added Rs : 1/- to my wallet and now it showing my wallet balance as Rs: -243/-. On this issue I visited Airtel office too but they were too negligent with touch-me-not attitude.

I order airtel xstream fiber connection 09/06/22 then i gave payment 3532.92 Rs for 6 months (40mbps up & down) on 10/06/22. but 3 days later 13/06/22 gave copper connection. i am totally frustrated. then i am asking to airtel refund my money. they totally avoiding about refund. i dont know what a do.
my transaction reference no.[protected]-1.
my dsl no.[protected]_dsl

Hello sir/ ma'am,

This is to bring in your notice that I have been cheated for prepaid sim delivery.

I ordered prepaid sim 20th February on Airtel Thanks App, after which I received a call from [protected], saying then he will send his delivery guy with the sim.

Om Monday 27th February the prepaid sim was delivered to me by the agent mobile no. [protected].

He took my driving licence copy. And 500 rs. And said sim will get activated within 48 hours..

Even after 48 hours when sim didn't get activated I called him, he simply said your dl got rejected. You have to take new sim. I'll come on Friday with new sim you give adhar card this time.

When I told him you return the money I'll buy sim card from store it self. He said OK. Evening I'll come and return.

Since then he is not picking up the phone.

I called customer care they said its not their department. They can't help me. I need to keep contacting that guy.

This is just fraud airtel is doing in the name of sim card delivery.

I want my money back. Even if 500 rs only.

Please refund my money 299 thank you

Sir,
I Rahul R Gupta having Airtel DTH connection bearing Customer id [protected] have report a complaint of my remote issue dt 26.06.22 service request no 66436162 & dt 28.06.22 service request no 66557608 but till today my complaint is not resolved & my complaint of dt 26.06.22 was closed by the technician without solving my issue. As I am unable to view my TV from 26.06.22 due to non-working of remote as I have recharge yearly I request kind management to refund my remaining days balance & also setup box charges as Airtel company can’t provide me new remote & the service center close the complaint every time without resolving the issue. After repeated reminder & telephonic discussion with Technician Mr. Parmeshwar ( Mobile No [protected]) fail to response & not receiving the phone. So please arrange for refund of My DTH balance charges which was paid annually so that i can take another company DTH connection. So please do the needful at earlier.

Regards,
Rahul Gupta
[protected]

I did recharge of 719 on airtel thanks app today. My money debited from account and from airtel also. But yet didn't received Any message of recharge. Recharge is not done yet

I have taken airtel fiber 799 plan which is 100 mbps and i had taken for 3 months advanced rental but after 1 month i had taken static ip and it was given to me after 1 month and after that by upload speed became only 10 mbps instead of 100 . since then i have been calling customer care but they never bother to resolve it . everytime i call customer care they raise a complain and close it from the backend team without my permision . i had raised one more complaint, the ticket id = '[protected]' raised on 30 may . today is 30 jun still not resolved . no one calls me no one comes ...

please look into this matter ...

I accidentally recharged a no. Instead of my no. This happened two times today, i was using google pay, they suggested to contact operator. I have written an email as well. The text services says that
“you are not authorized to use lapu reversal service. Please contact to circle coordinator.”
The no. I recharged was: [protected]
Right no: [protected]
Transaction id:[protected]
Amount: ₹479
Date: 30.06.2022

I have raised a request to relocate my Airtel DTH within premises as first time the engineer who came to install, installed in wrong place and now very frequently there is improper signal so i was advised by one of the engineer who came to check the issue for error in channels to raise a new request for relocation. I raised it and its been 4 days now 2 engineers have been changed but none called and i have tried following up with Airtel black team also as I am black customer but they also assures it will be resolved asap but I am not getting any updates at all. If being a Airtel Black customer I am getting so bad response what will happen to non black customers.
One Request they have even set to resolve saying issue is resolved but no one even called and visit how its resolved #[protected]closed one)
Request#66492159

I have done a recharge for 15GB data worth 148/- on 29/06/2022 at 04:02 PM. The money got debited from my account but recharge hasn't reflected.
Folllowing is the UPI transaction ID :[protected]

This is to inform you that last year on 14aug2021 i have taken 1 year plan of 200MBPS and it is valid till 13aug2022. In april month 2022 i shifted to chennai and on 22april-2022 i requested airtel to shift my location from faridabad to chennai.In may end i received bill of rs1375.64/- i paid same.

At that time i didnot notice because i have full faith on airtel that they cannot do any thing wrong. But in jun month i again received bill then i look into matter that why i am receiving bill again and again, since i already paid one year payment to airtel.

After looking into it it came to know that due to airtel mistake my 1 year plan got disconnected and they have added new plan to me on account of shifting name.

When i complained in airtel customer care no they said me that we cannot continue your old plan since it was disconnected so you take new plan and balance amount of previous plan we will reimburse through your request mail.

Now my query to airtel.

1. Who has said to disconnect old connection if i have given request for shifting
2.If though its happen then why it was not discussed with me before disconnecting old plan and giving new plan.
3.Even if it is not possible to continue old connection then why airtel want request mail from me.Rather then they can simply reimbursement in my old method payment account.
4.I need compensation against these mistale done airtel and i am suffering becuase of any execurtive mistake.

Broadband internet disconnected for 15 days in every billing cycle. All customer care calls go to ivr that says that engineers are working to fix it. No service request number provided. No way to reach an agent from the IVR.

Cannot raise a complaint, cannot reach out to any representative, no way to get a refund or get internet to work.

I use airtel landline from 2015 and i am very sorry to say the service is very poor. I dont have other network support here to opt out and thats the reason i am still continuing. Two months before my broadband stopped working for which i raised a complaint and they said some cable was cut near my area and will be resolved ASAP. But even after they said the problem is resolved i was having frequent internet disconnection so again when i contacted the customer care they said please do not raise a complaint as the problem is with the modem and they will get the modem replaced ASAP when they get the stock but i waited many days now when again i contacted the customer care they say modem is charged for RS 750, how cheap on them when they procure for modem they dont give good modem and latter from the customer charge a hefty rental for calls and broadband.
Customer name : K Thangam
Number :[protected]

When I am trying to make a call through my Airtel number it's showing invalid number and I am unable to make outgoing calls.
Please solve my issue as soon as possible

Hi Sir,
I have been using Airtel Sim card since 2017 and i have a postpaid connection on number [protected].
On 6th june 2022 in morning suddenly my number stopped working then i immediately went to Airtel store for help. Then they told that its a normal sim failure dont worry and they offered me new SIM after taking my ID card and my picture and told me that the number will be activated in 4 hours.
Since 6 hours went sim was not activated.
I again went and asked then they told that my photograph is mismatched and told me that on your num the photo is of some1 else where as ID card is on my name, address is mine and i have been using it since many time.
Then they told me that my SIM profile will be deleted and they will create a new profile and issue me the new sim and it will take 4 days.
Its been 28 days i havent got any help and i am facing many many problems due to my SIM card being off.
Now the question is that when they issued me the postpaid connection and taken my documents at that time they didnt even checked the ID and photo of the person
How could i know that in their system the photo is of different person?
Its their duty to check and issue the SIM card.
Now due to my SIM being off from last 8 days i am facing a lot of difficulties and my most of the work is on telephone be it of banks or anything without phone its very difficult and i have emailed their NODAL OFFICER as well but i have not got any response.
I am feeling helpless
I request you that please help me in this case.
And i want to register a complaint against Airtel that how can they do such mistakes
How could they issue the sim in start only when the picture was of some other person and ID was of mine.
I am total frustrated with AIRTEL
Please help me in this case

We are paying 999 unlimited internet connection, for this plan Airtel is supposed to provide 200 Mbps speed internet connection, but they are providing 40Mbps of speed only. When we called them before they sent technician and changed the new router but no change in speed, few days before we sent am email they have replied this:
we have already changed your bill plan from Airtel-UL-Zoom 999 Unlimited GB (40Mbps/1024Kbps) COMBO Plan to Airtel-UL-Xstream 999 Unlimited GB (200Mbps/1024Kbps) COMBO Plan (Subscription) with effect from[protected].

As per the website 40Mbps speed unlimited internet connection cost only 499/- plus tax
https://www.airtel.in/broadband/Trichy?icid=footer
Kindly look in to this issue and help us to get the amount they charged and get the proper plan, service and bill from Airtel

The sim I'm using is registered with my Fathers ID. I want to change the sim ownership to myself.
Please help me out in this.

There is an internet pole planted in front of the house. This is done without our permission when we were not at the house. This is causing a lot of inconvenience and have completely eaten up the parking space. The pole has also become a hub of a lot of wires mostly local tv cables causing a complete mess. Please help in getting it removed.
Address #63, 16th cross road, JP nagar 4th Phase, Benagluru

I got my duplicate sim issued yesterday (27/6/22) at 6:30 pm. My sim is still not activated or working

I have done recharge on 25th June of amount 719₹ and 455₹ however I wanted to recharge ₹455 on another no. How can I transfer my recharge to Correct number. Service Provider is Airtel. Also I tried calling to customer care using 198 but no option found in IVR to speak with Customer care agent.