Airtel Complaints & Reviews

I had requested for discontinuing my Airtel connection [protected] which had internet and call in the month of January 2017 due to my relocation. Cancellation department had offered discount and facility to relocate to the new address and check for feasibility at new address. This relocation and discount was offered from Airtel customer care while I had requested a discontinuation only. After that I had again placed a request on 3rd February 78451008 and had got an SMS that the cancellation will be processed in 7 days and any applicable refund shall be processed by 20/03/2017. Again I had connected to the customer care on 04/02/2017 to check the status and they had given a reference number 78515434.
Even after all this I am now getting requests for payments for bill done for the period after discontinuation also. I am ready to do payments till January or latest till 3rd February. When I had again contacted Airtel customer care they have informed that the discontinuation was done on 28th March 2017.
I have been paying Airtel for past more than 2 years regularly, but this unwanted billing of two months is something that I am not ready to pay as I have not even consumed the services which can be checked from your data records also.
Request for retention was from Airtel end and not from my end as I was looking forward for discontinuation.

I would like to get this sorted out and am ready to pay till 3rd Feb 2017.

To,
Airtel service team

Hi this is Amit Bansal having prepaid connection no-[protected]. I lost my mobile yesterday i.e[protected] therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

thanking you,

Amit Bansal

The services UNLIMITEDVIDS(125 rupees) AND SPUULMOVIES(60 rupees) got activated automatically and amount got deducted from my prepaid account. Kindly look and solve the issue as soon as possible. Credit the amount back to my prepaid account.

The network is extremely poor. Hardy 1/ 2 tower bars... Sometime the sim gets automatically into no service and instruction say only emergency call.. Data services are available only in certain places in the area where network is available.. I have purchased a 4g sim.. But there services is not anything like 4g. Airtel ranks to be the fastest network in india which is still remains a mistry to me.. I use a jeo sim too sadly they provide better service. (Also to be noted 'free service')... Kindly take some action immediately and make the necessary improvements... My expectations from airtel is very genuine.. This sort of disappointment is displeasing..

Dear sir,

I have an airtel no. [protected] which i've been using since 2015 everytime i visit india. I last used the no.in november 2016 as i'm abroad now. I also recharged recently to keep the sim active. But still it got deactivated. This number is very important to me, so please reactivate this.

I tried inserting the sim recently and found that it is not working. I'm sure there is more than 150 rs in it and validity was till 2018. Pls check and activate my sim card.

D. Kanagaraj

I recharged on my prepaid no with 399 and got a confirmation o[censored]nlimited local and std calls for 56 days which i m having access to but i also got confirmation of 1GB 3G/4G data per day for 70 days but i got only for 2-3 days and then all my balanced got consumed. Now i dont have data balance even after recharge and i lost balance of Rs 188. Iwant my balance back as well as provide me with data balance

I've done a recharge of 75rs for my prepaid mobile Num:[protected] on 4rt may, 2017 and reacharge of 5rs on 5th may, 2017 through MY AIRTEL APP.I got the transaction as unsuccessful but money has been deducted from my acct.so please check it and refund my money

I have ported my idea postpaid to airtel postpaid. It's a national mnp.
All the services are active expect imsg and facetime which are not getting active.
I am sure i will be charged rs 5 / sms as well as i have tried multiple times to activate the service.
This is just too irritating, waste of time and harrassment for a newly onboarded customer.
[protected]

Dear concern,
My name is md saddam hossain akbory, bangladeshi nation, passport number: ba0724221, present address - hotel gobal place, road no-06, maipalpur, new delhi, india. Permanent address - kalu miyan chowdhury bari, ward no-02, hulain, patiya, chittagong, bangladesh have purchased a airtel sim no[protected]u, mobile no:[protected], imsi no: [protected], packed on:18-apr-2017 form local retail shop (Mr. Jeetander mobile: [protected]) on today (05/05/2017) 10:00am with this believe that airtel is a best mobile company for india. Moreover in our country, airtel creates an image for their support and service. But know i lost this faith due to your service. I am surprised that your retailer break the commitment, he takes all my documents (Passport copy, visa copy) 2 times for the sim activation. I signed in the form but it’s really mean to say you that i don’t know what is the problem. I paid 350 rupes for that.

I contacted with the retailer 2 (Two) time, but he didn’t support me in this issue. He said it is problem of your side. I have no phone line or mobile that i call your good office. I am sorry to inform you that due to your support lacking, i still not communicate with my mom, wife and son. I am really shocked.
I believe your good office take the issue seriously and provide batter service to foreigner. It is a reputation of company. I feel myself helpless. I write to you with this believe that “atithi devo bhava”.

Thanking you.
Md saddam hossain akbory

Not connecting to 59059 for verification what next...
I am out of station Nd no connection
Altert no [protected]
Please resolve the issue ASAP
Please check the problem and have sent please reply to the email
Also, am waiting Nd still trying I need to travel tomorrow and airtel network still not updated please resolve this

I need to talk to customer care service
I need to clarify my doubts regarding my plan. I have received a message from Airtel to my number: [protected]
And The message is.,
Data usage alert: 100MB is remaining in your account. Post quota, charges apply at 50p/MB. For data packs, dial *121*11#.

I need to know what is that post quota.
For my daily data usage.,
As per your message.. Will I be charged later?
Why can't I directly talk to your Airtel executive.

Still my complaint given on April 19th is pending. That was sent to airtelpresence mail I'd on 3rd April. Still how many days r months u want to resolve my complaint.

On 1 April 2017 I recharged my mobile no [protected] with rs 345 and tried to pay the money via paytm Due to some rush issues the payment wasnt successful and so I did it again After some time both my payments were successful and I even got the message
Just after that I called 198 and talked to the customer care executive to which he said that since I have recharged twice the validity will be of 56 days instead of 28 days On 28 April my internet services were stopped and the customer care executives have already blocked my no I tried calling them for the entire day but all in vain Its still blocked I talked to them by one of friends phone on 30 april and the 121 senior care officer told me that my internet services will resume after 12 mid night but nothing happened Next day I again called him and to which he said that he hasnt said anything like that and was completely contradicting his previous promise and then he disconnected my call
345 is not a small amount Kindly look into the matter

I have a land at prime location in vill/post - mohammapur, teh - sandila, dis - hardoi, (Up) where i need airtel to install tower.
The tower can provide coverage to all the villages in the area
And tower is approved.
So contact me
Raghubeer sahany
[protected]
[protected]

Dear sir/sirs,

I am one of your old customer who unfortunately subscribed to your iptv services as soon as they were launched. I subscribed to a bundle offer of iptv services, unlimited data and some calling benefits paying a sum of rs 2000/ on a monthly basis till your iptv services were discontinued towards the end of 2016.

I continued with airtel despite it's poor broadband connectivity and below average iptv services just thinking that this was the best i could get.

When your iptv services were discontinued at the end of 2016, i called up your customer care to give a me basic calling plan since i was not happy with the broadband services also. Hathway was providing much better services and prices and i had installed one of their connections on a trial basis and already used it for a month.

Please note that all this while since september 2016 to 31st december 2016 my mother was in a critical condition in the hospital and i could not regularly follow up with reference numbers thinking that once the request had been made it would surely be acted upon by your globally renowned company.

All me telephone bills are paid by standing instructions on my credit card by the way.

Well, after my mother passed away in december and was free from all the family rituals, i finally got the time to call up airtel and i requested them to reduce my plan to basic calling plan. They offered me a plan of rs. 699/- which gave some calling benefits and data of 10 gb. When i told them that i do not require any data they replied that since this was the minimum plan they could offer so i might as well take the data bundled also since i did not have a choice.

But they offered me a discount of 50% for the first 6 months and assured me that at least for the first 6 months i would be saving on my bills. Again since i had no choice i thought some saving is better than nothing and had to accept.

But sir, my ordeal does not end here.

Come march, come april and i am still getting bills according to the same iptv plan of rs 1800/- and my credit card company is more than happy to pay all bills on time since the money is not going out of their pockets.

So i call up again "121 happy to help"... And i get a reply that they can see in their records that a request was made by me on the 1st of january 2017 to switch to a lower plan but "due to some technical error" it was not done and i was assured that it would be done very soon and all the excess amount charged from me would be refunded to me. And i was assured that i would get a confirmation soon within 48 hours that the change has been made.

As expected no confirmation was sent to me and after almost a week when i called 121 they had all the history but nothing was getting processed. I told them that i was no longer interested to keep the connection and requested for a disconnection. They transferred my call to the disconnection department who after listening to the whole story assured me to do something and still took the request.

Then the usual story, the so called retention department calls and asks me to narrate the entire fairy tale and then offers heartfelt apologies for the inconvenience caused and shows how deeply hurt he would be by losing an old and loyal customer like me and starts offering me mouth watering plans and literally begs me to give your company a chance. (By the way he was calling from an airtel landline [protected] and there was so much disturbance that he called me around 10 times that day and i could not make out a single word he was saying except for the intermittent "aap sun paa rahe hai?". I begged him to check his landline phone first before calling someone to resolve a complaint.)

But persistent he was and after about 20 failed attempts he finally got thru to me the next day and started making promises that my plan would be rs.299/- and he would make it free for one month blah blah blah.

He was representing you company, i would not even employ him to clean my car.

Well, that was 4 days back.

And finally i get a call from airtel very politely informing me that a bill of rs. 1874 is due for last month and my disconnection request will be processed only after i clear this bill.

Respected Sir,

My phone automatically reset so lost my important contacts.

Please Give Me This Number (airtel) [protected] Call History

Call History 1 April to 4 may 2017
Attached my id card
Send Me Mail My Email ID
[protected]@gmail.com

Please

We have taken airtel digital tv one year back and we did not get tv for last 5 months. We have raised so many complaints. Customer care people are responding very arrogantly. Engineer told he has rectified the problem but when we have taken subscription after 1 year the same problem. We are not getting the digital tv from the day we have subscribed. We get irritated with this. So we request to return our money back.

Respected sir

For the past 3 years i am using the number of +91 [protected] in vodafone postpaid on 26 april 2017 at 4.30pm i got the message that from it-601154 statuing the message at postpaid with unlimited local & std call+23gb data+free sms+free roaming incoming @ rs 499/. They asked me give a missed call according to that i gave. At 6.00pm from klr global inc and thay said that this plan will be valid till the date i am the customer of airtel postpaid after that only i asked them to login for they asked me send my photo and through whats app on the same day they logid in. 28 april 2017 i asked for port request from vodafone to airtel for the plan which they offered. It took 5 days for activation in airtel on 4 may 2017 i got activated in airtel after that i download the airtel app in that it shows me that for my plan i will be getting only 3gb of data. I contact with the dealer they dont know about the knowledge of the plain they are requesting me give which some time i get back to use after verifing about the plain after that when i contact the customer care of airtel that they said that u will be getting addition of 10gb of data for tha activation i will take of for 1 week for bonus of data only for 3 month after that i will getting on 3gb. Because of there wrong communication i am not statified and dosend like to use the airtel, i would like to go back to my old network vodafone with the plan which i used in that network

Sir / Madam,

I have done recharge for Airtel Dongle number i.e. [protected], But its not added in my data card, i cant use the dongle.

Please let me know when this issue will fix.

I do attaching the invoice done via my paytm account.

Sir,
I recharged my number 348 on 30 march and avail unlimited and 1gb/day benefit offer for entire year. And then again recharged on 27 april, but still not benefited with 1 gb/ day. When call airtel customer care, i was told that i was only suppose to have 1 gb data. But after availing offer for a year and again recharging my 4g number having a 4g device i'm not getting my befit, after sharing complete condition with your customer care officer, they told me to wait for 48 hrs and their superior will contact me. But haven't received call nor the benefit. I have airtel purchase receipts for both transactions which states that i have purchased your special offer by paying 348 rupees.
Waiting for your support.