Airtel Complaints & Reviews

Hello airtel

Am devaraj sarathi ningappa. I have raised the complaint on 21/04/2017 regard no network coverage in home. Network will drop down immediately entering the home is ground flour, shows emergency services after 1 minute show signal with one bar, need to make call we should come out of home and wait for one minute to get signal in that voice will break up. I do expected call from airtel technical team, nothing response on issue. So called customer service on 24/04/2017 spoke with sneha. Representative told issue is resolved and mentioned network service team visited no issue found updated and closed the complaint. I told no one came to home and even no one called. How come they close the complaint without visited. I asked her to connect supervisor for escalating. She bluff the call and talked me to some other representative as supervisor rubbie. She taken all information and stated complaint will be escalated as high priority and issue will be resolve with in 3 days. Any how i made call today 25/04/2017 regards same issue. Come to know that complaint closed same drama went. Really frustrated. So i reached some other representative pallavi. She also taken all information and given escalation team supervisor pandyan number and appellate mail id. Reached the pandyan number spoke with fathima. Explained every thing, they had raised new complaint number # 75780985,

Still no response from airtel network team

Thanks
Devaraj s n

Id [protected] par dt. 26.10.16 ko 1465/- ka yearly recharge kiya tha.
Jo 28.03.17 main hi close kar diya gaya jiski complaint 24.03.17 main and kai baar ki but koi solution nahi mila plz. Solve my complaint

My number is [protected].
And my plan is 399.
The billing cycle is 23 to 22 of ever month. The last month bill is generated on 22 april 2017.

Now in the last month billing cycle i didn't make a single call from airtel number. Still the bill generated by airtel is 564 rs.

When i gave a call to their customer service on 26 th april. That the person name is john who received my call. He said that as bill generated on 22 th april and you are paid till 26 th april so we are charging late fee of rs 100 /-. After arguing later, he said that i am making a complaint and will waive off 100 rs from your bill.

Hi,
On 24-april-2017, there was an offer on my Airtel app for Rs 399 recharge with 70 days validity. After I recharged the same offer I got a message saying recharge successfully validity 50 days.
When I called customer care they refused to grant 70 days validity saying they have withdrawn the offer.

My complaint is if they are showing in the app they should fulfill the promise. If they want to withdraw they should have removed or updated the recharge packs and validity information in the recharge page.

they are cheats

Hi,
My name is manoj prabhakar, i am using airtel prepaid number for several years and just 3 months back thought of converting to postpaid. So i did convert it to postpaid and my plan was 549... The first month bill was perfect and next month i crossed my limit and got disconnected and so in few more days i paid the 3/4th of the amount, but still my number didn't get activated (No incoming and no outgoing) and so i waited for a month and paid the rest amount to complete the bill, and i paid. But still it was in deactive stage only. Last month i got a bill of 549, and got shocked as why i should pay for disconnected service??? I check with nearest outlet they told its my phones problem, then told its the sim problem as in the system it shows activated only., then charged me 25 rupees for a new sim (Airtel showroom).. Now i want some explanation or cancel the charges for the last month bill as the network was disconnected. Please someone help

Dear sir/mam,
I am customer from last 10 years. I brought sim & mobile no-[protected] from champa, janjgir, chhatisgarh in 2007. I had change mobile portable in bihar jharkhand in december 2015 at bokaro jharkhand. I have last recharge in february 2017. It was regular in service. But i have suffering no network problem from last 3 days. When i meet your representative at bokaro mall your office today then your representative says that it mobile no is deactivate. How can deactivate services without any information. This mobile no is very important for me. So i request to you sir please solve my problem. Please support me for to be again get this no.
I shall be highly obliged to this act of your kindness.

Waiting for your positive response

Thanking you

Your positive customer
Pankaj kumar mishra
Mobile number -[protected]

I was using airtel 549 post paid plan in my 4g handset. When I bought new mobile I have got extra 3gb per month till Dec 2017 using Airtel app. After one month I have received another offer for 10gb per month for 3 months. So I would be getting a total of 16gb per month. I changed to new plan of 499 in between and while changing there was no communication or anything regarding the deactivation of any offers. I even received my 10 gb of data but they have deactivated the extra 3gb per month till dec 2017 offers. The app is now only showing 13gb. I have contacted airtel regarding this matter but they are not ready to give the data back. They are offering me only 2gb of data for 6 months. I am depending on this data pack and changed the plan. I had to recharge for 80rs for 200mb this month coz of this issue. I need this issues to be solved asap. They are not responding properly. attached the mails.

Dear sir/ma'am,
I stay in gurgaon. I lost my mobile in february -17 at new delhi railway station (Someone stole my mobile). At that time i was using airtel mobile number. I register mobile lost complain through online gadget complain department as gurgaon police suggest me. Then i report same in airtel customer care number as well as i mail on nodal officer & appellate officer mail id. But there were no response i got. Still my number was not blocked. After 2 months i got call from nodal officer, on call nodal officer ask me some question like, name, address, as last recharge & validity of sim. Everything i told, but could not verify address.
He told me cant block your number as per our rule. When i told her i am using this number from last 6 years, everywhere i have register same number like, my adhar card, my collage, my institute, my officer current of existing, my social networking, my mail account, my pan card. I have applied for driving licensee etc. Then nodal officer told me to visit nearest airtel office with you photo id proof, 1 passport size photo, form 60 or pan card. With all document i visited airtel outlet but executive who were sitting there, told me we cant renew this number. Because this sim is not registered on your number. After word i got call from appellate officer, same reason appellate officer told me. Now what to do? I am feeling paralyze without that number. There is no response from airtel. I can do anything without that number. Because everywhere i have registered my same number & previous last 6 or 7 years i am using same number.

Hi,

Transaction ID[protected] Transaction date: 25/04/2017

Wrong number - [protected]
Correct number -[protected]

Amount - 399

Kindly transfer it immediately to the correct number.

Kindly oblige.

Airtel is cheating the indians. They have reduce the validity of Rs. 399 pack with only 56 days without any information. Yesterday (25-apr-2017) I recharged my airtel number [protected] with Rs. 399 and got only 56 days validity.

Their my airtel app still showing it's validity 70 days buy when I called to airtel customer care, they said there is technical error in my airtel app and we reduce validity to 56 days before 2 days.

Dear sir i have applied on 28 march for migration from postpaid to prepaid at dhanlaxmi mobile mr vipin [protected]. Contact airtel centre city balotra. My name multan mal and my mobile number is [protected]. But still my sim not migrated. I have to pay uselessly for this month's bill. It's airtel fault not my fault. Vipin says he applied 4 times but there is error in migration. Plz migrate my sim and waive my bill of april

Airtel is cheating the indians. They have reduce the validity of Rs. 399 pack with only 56 days without any information. Yesterday (25-apr-2017) I recharged my airtel number with Rs. 399 and got only 56 days validity.

Their my airtel app still showing it's validity 70 days buy when I called to airtel customer care, they said there is technical error in my airtel app and we reduce validity to 56 days before 2 days.

I request to all indians lets teach a lesson to these kind of fraud companies and support JIO - Clear policy with full benefits.

[protected]

Unable to use sim as the message comes as Incorrect SIM

I got a call from Airtel providing services of free calls/roaming services and 13GB data pack per month- Rs. 499 plan. I posted from Vodafone to Airtel and not they are telling this plan is not available and currently they can provide only 3 GB. Customer care team tells that this plan is active only till April 10 but i received the call with this plan on 21st April.

Recharged for 500rs instead of 50rs. Please that much money is not something so easy for me. Can you please help me out?

STB # [protected]

We had purchased a new HD recording DTH from Airtel in 2015. After 3 months of recording, we saw that the Set Top Box (STB) was not recording most of the set channels, and we launched an official complaint with the Airtel Customer service. When the local field officer contacted us he said that the STB is not available and we have to wait for our replacement. After repeated follow ups and after 8 months of waiting, we were given a replacement by the allocated field officers near our area.

The problem with the second STB was that Airtel failed to issue us a new STB in replacement of our defective one which was still under the warranty period. So after 11 months of waiting on the 12th month the 2nd replaced STB started having software update issues. (attached picture for reference)

We registered a complaint once and it was told that since the warranty had expired we needed to buy a new STB. This was an absolute shocker. We ignored the same and continued with the faulty temporary software update STB since we didn't want to pay another hefty amount.

Now, on 14th April 2017, our STB has stopped working completely and the screen is stuck at zero percent software update. (attached is the picture as of today 25th April 2017.)

We launched a complaint with Airtel customer service agents and I have spoken to so many of them and the names are as below:
Mr. Hari
Mr. Rahul
Mr. Sudarshan
Ms. Priyanka (Twice)
Mr. Arun (Twice)
Mr. Satish
Mr. JayGanesh

Escalation Managers: Mr. AnanthRaj & Ms. Shruthi (Twice)

I have never felt so helpless and disappointed at the customer service agents who kept me on wait for an average of 20 mins each person. I have made non-stop calls from 15th April 2017 till today 25th April 2017 and not even one person has come one to check or rectify the STB issue.

We were given Local field officers name & numbers (Mr. Vishwanath & Mr. Lokesh) and both of them had the audacity to tell us that there is no stock available hence they will not come to our place to even check. The STB needs to be changed and there is no stock, so no use to visit our place. The words they spoke was even more shocking.

Finally on 21st April 2017, I called the customer case and spoke with Mr. JayGanesh to take a cancellation request. After 2 days on the 23rd April 2017, I received a call from Ms. Niveditha stating that since I have asked for a cancellation, the amount paid as an advance to Airtel will not be refunded. I was shocked beyond words at the attitude of this young lady who had no clue why we were cancelling and blaming us for the cancellation.

Immediately we called customer care once again and we spoke with Ms. Priyanka & Escalation manager Ms Shruthi once again to take up this matter seriously and to cancel our Airtel subscription since we had no connection or TV from 14th April 2017 and no one attended us till date - 25th April 2017.

And I have also informed them that we are leaving on a holiday on 26th April 2017 and will return only on 22 May 2017. So the disconnection of the STB has to be done immediately.

Till date (25th April 2017) no one has come to take up the matter. Or we have not even received one call from any person from the Airtel team.

Simply amazed at how Airtel is fleecing its customers and holding them at ransom with defective STB and pathetic customer service.

I need my money back for all the torture we had to go through with Airtel DTH services.

I need payment for the months from 12/2016 to 2/2017. My Mobile No. is [protected]. May be sent to my Mail-Id.

Airtel company chutya ahe. Tyachya md kon ahe he tyanchya kontyahi mansala ma hit nay laj vayala pahije tya md la chutya call kar mala [protected]

Dear sir,
My dish tv subscriber no. [protected].
It was informed me through sms, on 24-04-17 that validity of my service will expire on 27-04-17. Prior to pay i found that my account balance was rs 56.35. Immediately after payment of rs 399, on 24-04-17, my balance was rs. 398.86 and validity up to 22-05-17. I got 28 days balance, and the earlier balance was not carry forwarded. My question is what is the use of prior notification? Is it only due to making the running balance 'zero'? Please give me feedback, as this is happened first time, till installation of my dish tv.
Subir bhattacharyya

Hi, so i just ported my number from vodafone to airtel because of network issues... And now, i am not receiving messages for recharges. Like if i did a talktime recharge, i haven't received any message from airtel that the recharge has been done. Same goes for data recharges. I have to manually dial *123# to check if the talktime recharge has been done or the data pack has been activated or not. Can anyone help?