Airtel customer support has been notified about the posted complaint.
Apr 25, 2017
Updated by Subir Bhattacharyya Dear sir,
My dish tv subscriber no. [protected].
It was informed me through sms, on 24-04-17 that validity of my service will expire on 27-04-17. Prior to pay i found that my account balance was rs 56.35. Immediately after payment of Rs 399, on 24-04-17, my balance was Rs. 398.86 and validity up to 22-05-17. I got 28 days balance, and the earlier balance was not carry forwarded. My question is what is the use of prior notification? is it only due to making the running balance 'zero'? Please give me feedback, as this is happened first time, till installation of my Dish TV.
Subir Bhattacharyya
Verified Support
Apr 26, 2017
Airtel Customer Care's response Dear Subir,
This is with reference to your post, dated 26 April 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
May 05, 2017
Airtel Customer Care's response Dear Subir,
This is with reference to your post dated 25 April 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
May 14, 2017
Updated by Subir Bhattacharyya Dear sir
Very funny, on 26-04-17 it is informed "We will connect with you to get additional details, if required, to resolve the concern effectively".
And on 05-05-17 it is informed "We would like to confirm that we have shared the resolution details with you"
But no resolution yet been felt. The validity of my Dish TV account is still 22-05-17.
Not able to understand what resolution to my complain you have shared?
However, self will be cautious about recharge.
Thank you,
Subir Bhattacharyya