Airtel Complaints & Reviews

Hi Sir,

I have purchased a new connection of AIRTEL 4G Hotspot Wifi with 5GB plan. At the time of purchase i was told by the executive that there is a plan where for first three months i will get double of what i opt and from the fourth month it will be normalised.

So the plan activated on my number is 5GB+5GB. I have the written slip for the same. Now when the device is activated and when i confirmed from the customer executive they deny on any such plan. They are saying that there is no such plan.

I have never denied for any payment or i never asked for any special offer, this offer was communicated to me and now the customer executives are denying on what they said.

Why i was misguided with wrong information?
This is something which i cannot tolerate as a customer. Being such a big Brand is this the way how you treat your customers?
Is misguiding the customers your way to success?

I do not know what plan is going on in AIRTEL. I want what was committed to me or i will raise your complaint to consumer forum.

Thanks & Regards
Sherin

Hi,
Myself requested to port my MTNL no. into Airtel no. First request was submitted through retailer, but sim didnt show any signle for televarification. later relatiler ask me to contact to AIR tel store. I had contacted to airtel store also online customer service. Online customer service also asked to contact to air tel store. Now its almost 20 days and above any i didnt receive any solution from airtel. Representative not able to confirm when my problem would be sorted out moreover disconnect my calls. I am really fade up with this service.

I just want to activate my no. as its important to me. i am no more interested in airtel.

I want high speed internet please install 3g 4g in manipur

I purchased 4g hot spot from Airtel from Pammal Airtel store when I checked outside the door for speed it showed 10mbps as download speed and 8 Mbps as upload speed. After purchasing when I reached home at Pallavaram near railway station to my shock the speed was 0.5mbps then increase to 1.2mbps. With just one connection and 90% of the time it will be 20kbps, but to my surprise I rec'd a SMS from Airtel that I have consumed 50% of my quota of 6gb that is 3Gb. Even though I raised a complaint on these things it is still not been rectified. Is almost 4 days. On the third day of the complaint when I called up to check the issue I was told that the complaint has been closed. I have sent an email to [protected]@in.airtel.com for which I have rec'd an acknowledgement my number [protected].

Please remove these 4 HD channels from my airtel digital tv - Star plus HD, Zee Tv HD, Colors HD and Sony HD. My ID - [protected]. I was told that these channels will be free for a month and then it will be your choice if you want to add it but they are already added and i can't opt out of them and charges are too high . Please resolve this problem asap . Thank you.

I have recently shifted to hyderabad and taken AIRTEL mobile network, i have a network issue in home raised complaint on this to airtel customer care but the issue is not resolved and they are telling me to wait for weeks to weeks. yesterday(on the day o[censored]gadi) i have office work i thought to work from home as my broadband is not working i thought use mobile data as the airtel people mentioned i get 4G data but in my home i never get 4G itself most of the times my mobile shows out-of-service missing some importent calls and i came to office at 12AM to work because of airtel network issue if i have the n/w properly i would have worked from home.
raised the complaint with airtel but issue is not resolved

I am writing this in regards to the airtel prepaid plan that was offered to me: 42gb 4g/3g data + unlimited local + std for 28 days @ rs. 549, offer valid till 31st march.

Before recharging i confirmed it twice by calling 121 and then sending a tweet to the official airtel twitter account (@airtel_presence). Both, the 121 service and the official airtel twitter account confirmed me that this offer is valid .

I recharged my prepaid airtel number [protected] with the above plan on 26 March 2017 and did not receive the full data balance of 42gb, instead got only 3gb of data.

Payment id:[protected]

Please rectify this asap.

Goutham

My airtel broadband is not working from last 3 days as I have to face a lot of problems can you solve it faster or either I shift to other networks. And I also shifted from the data plan from earlier it was 799 plan now I shifted to 599 since I shifted it's not working please resolve my problem. As I think it's best network so prove it..
Thank you

Barajamda Nayagaon pincode 822331 this Village couldn't cover any network so you can help us to install a Airtel Tower in this Village I have a plot to give you for install the tower please Contact me-[protected]

AFTER MNP FROM BSNL TO AIRTEL STILL CROSSED 4 DAYS BUT THERE IS NO NETWORK

I have requested to port a sim from BSNL TO AIRTEL [protected]. in the date of 16 march my BSNL signal went off so I inserted airtel sim but there i no network and my old sim is deactivated

The major issue i faced is, while I am unable to do any online transaction.
Please help with an urgent basis.

Thank, s
EJAZ AKHTER
CONT NO IS.[protected]

MNP Phone No.[protected]
Mail: [protected]@gmail.com

Phone number :[protected]
Dsl id:[protected]_tn

I paid the outstanding bills and gave the disconnection request on Sep 23 2016 itself due to my relocation. After this request, I received a call from airtel representative regarding the disconnection. I mentioned the representative that my new address does not have feasibility for broadband and asked for the disconnection. They also checked the same and agreed for disconnection. I have the mail proof sent by H Roop Kumar,
Service Specialist. Even after that, i am receiving the broadband bill every month. i mentioned this problem to so many airtel representatives during with their conversations every month at least more than 3 times. Now I received a court order to pay the outstanding amount. Is this the behavior of airtel? I requested to disconnect the services on Sep 23 and its more than 6 months now, still they are not interested to disconnect the services, sending the bill to my address and now threatening me to pay the bill for not using their services. If this is their behavior, I am already in the process of filing the case in consumer court for this action. I have got so much trouble and depression from airtel from the start o[censored]sing their services. During that period, unnecessarily they called to change the broadband plan every week atleast 20 to 30 times and even after requested the disconnection, I am facing trouble and mental torture from them for not using your services. I need a immediate resolution for this issue.

- 22nd March 2017 - till today
- I have raised request to port my airtel mobile number to Idea on 22nd March 2017. After raising request Airtel executive called me to ask reason. I have told them my one of friend is getting offer from airtel (349 Rs 28 GB for 28 days) but i am not able to see this offer for my number. Executive told me that they will provide the same offer in 48 hours.
I havent got any response in 48 hours. SO i have email to Airtel customer care. Now they are saying that they are not able to provide this offer to me (It takes almost 7 days to informed me). I have just asked simple below questions.

"Can you please let me know why this recharge offer is not available for my number and only available for my friends number?

Also if this is the case then why Airtel executive assured me (contact number: +91 [protected]) to provide offer in 48 hours (after raising request for port to idea on 22nd March).And they have kept me in the position that I won't get Idea offer as this is valid till 31st March. They are not giving valid reason after 7 days."

My question to airtel is why this offer is not available to me? and they give the answer it is not available to your number. i am asking why.

Also why they are giving different offers for different customers as both are paying the same.

My out going call has stopped since last 20 days. I've talked with customer care but they are saying there's no problem with my number. When I'm trying outgoing call service reply telling ' due to non-payment your outgoing call has been stoped'. I've enough balance as well. Please help asap! My Airtel number is [protected]

Ref SR 72561774 Mob [protected]
I had requested for the following;
(a)Technical analysis of Large Data use from 4 to 8 Oct 2016;to establish the feasibility of such a large Data use.
(b)Cyber Data Theft- investigation and fixing of individual/agency who may have tampered with the DATA.
(c)Make a comparison with average data use for the last 18 years; even during travelling abroad. Bring out vast variations; and possible reasons thereof.
Kindly confirm if the above have been implemented. May I request you to give the results to provide me with the facts so that I can take up the case with the Court for early resolution.
My Mobile [protected] has been blocked for both calling ( to and receive)and messaging. Kindly remove restrictions till the case is resolved.
My mail dt 15 Feb 2017 and 23 Mar 2017 have not been responded. May I request you to please respond.
Lt General KSSethi PARAM VASHIST MEDAL, ATI VASHIST MEDAL

I have applied for porting from vodaphone to airtel on 02.01.2017 postpaid connection. the airtel authorities have charged me Rs. 250/- and all necessary documents and provided me a sim and assured me that it will be ported and activated in a week or so.But despite many varifications the no. is not activated and on 27.03.2017 midnight they have deactivated my mobile service. since last 03 days my mobile is not working and i m suffuring a lot. i had a word with many of their executives but of no use. they deducted my amount of pre paid vodaphone account without my permission.

Mam/Sir,

This is in reference to my mobile no. [protected] registered under the name of Varun Katyal.
Yesterday evening around 7:30 pm I started using internet in my phone with net balance of around 43 Mb and my main balance of ₹273. Unfortunately I was using my net heavily and I couldn't keep track of my net balance. Suddenly I receive a notification that my net balance is 10mb and main balance is ₹2.
I was shocked to see this notification and surprised that despite having 10mb of data left money from my main balance have been deducted, which is surprisingly ridiculous. I didn't even received a message from airtel to inform me that I have low data balance. So, i called the customer care from my other no. I.e. [protected] to lodge a complaint today afternoon. The executive named pawan first put me on hold to gather some information but then transfered my call to a senior executive named sakshi or shrishty. That girl said that due to low data balance money form my main balance have been deducted. I mean, this is an absurd thing to say even to an illiterate person or a layman saying that this is the procedure which means that i[censored]r climbing a ladder then u will climb 1st ladder then 3rd and then 2nd. This is BS. I have been using this no. For around 10-12 years and other no. For 7 years and i have never had any issue with the network of any kind. I am the only one in my family who uses airtel despite everyone using jio, bsnl or idea. Let alone i even suggest it to others.
Now for the first time i faced an issue and this is the kind of poor response it received from airtel. Seriously, this incident has made me loose my faith in airtel and i know that one dissatisfied customer means nothing to you but for me those were hard earned ₹271
Which is was cheated for.
If anyone read this i urge you to solve my issue.
My mail id [protected]@gmail.com

Regards
Varun Katyal

- Feb 2017 paid my bill before due date
- constant notification of removal of service if payment not done -post payment
- customer service apologized and informed they moved my account so there was some system issue
- March 2017 paid my bill again before due date.
- constant notification again for service removal post my payment
- customer service informed this will go off and to ignore
- Outgoing services + data services barred march 29th
- raised the complaint & frustration with nodal officer
- sent me a mail after ringing just once that he has tried to call me and I have not picked up phone
- currently deserted as cannot even call any complaint numbers including 121/198 etc
- Tried to call the nodal officer & apelate number from someone else's phone and it literally does not work
- Always been a loyal customer of Airtel and never expected will get this treatment
- customer service has been extremely poor and now I am feeling frustrated & helpless

Airtel is fooling and forcefully not allowing to port
[protected] : 98672XXXX
[protected] : 99678XXXX
i have two airtel number which i had converted from postpaid to prepaid last week, which also didnt happend seemlesly and then applied to port to jio
they reject it by saying its a new connection and not 90 days old
seriously this is way airtel is gonna cheat people and do gunda raj.

There is a offer of rs349 where we get unlimited talktime and 1 gb/day for 28 days... They are so prude they made one more offer with 349 where we get unlimited talktime n 1gb only... They are not responsible at all.. I wasted my money and they are so irresponsible. I thought airtel was the best but now i guess i have to change my sim shift to other if its not solved .

Dear Sir/Madam,
Myself is Surajit Misra, I have made two transactions on 28/03/2017 for the Rs of 345.0 through online recharge facility, The 1st transaction ID is 519467 which was unsuccessful, and then I have filed a complaint with reference no. is PR[protected]. Then Airtel customer support replied with reference no. is CONRC[protected], they have replied that transaction was unsuccessful and money will be automatically refunded by the bank in my account within 7-10 working days. Then I have made another transaction with ID is[protected]. After that in the evening the transaction 519467 became success. Then, again I have filed another complaint of PR[protected]. Now I have paid 690.0 in a single day for the same data pack to the Airtel services. I am not getting any answer yet from the customer support of the Airtel services. This is very unprofessional behavior from the Airtel customer support. Now, I want to get back one of Rs 345.0 from the Airtel services. Please take necessary steps.

Thanks
Surajit