| Address: 560064 |
| Website: airtel |
Dear Team,
My name is Girish and I am working as project manager for one of the reputed companies, and recently I got ported to Airtel from Vodafone.
The main reason why i ported my number was because of the attractive plan which says - "Infinity Plan" with a 549 rental where in you get 7gb, 4g data for a month and unlimited national and std outgoing free, along with 100 sms per day and incoming free while roaming.
However, now i am checking my plan and it says its only 3gb of 4g data and it's really annoying, I call the customer care and spoke to Rohini and that girl simply says no you are not eligible for this and even after repeatedly explaining her the scenario, - then she puts me on a pause and then say no nothing can be done.
Later on again i will call to the customer care and i see this guy Pankaj trying to answer my queries and after explaining him the whole scenario he gives me the interaction id and says somebody is going to look into my queries.
interaction id [protected] - Pankaj.
Guys i was with Vodafone for 10 years and never had such a scenario, i think i made a BIG MISTAKE by opting AIRTEL!!
Please see to that my hopes are not shattered and i get what i was promised!!
Regards,
Girish
[protected]
Apr 10, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2017
Airtel Customer Care's response Dear Girish,
This is with reference to your post, dated 7 March 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 09, 2017
Airtel Customer Care's response Dear Girish,
This is with reference to your post dated 7 March 2017.
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I Never Ever Use Internet on my mobile but you charged money For Not using internet by automatic activation.
Please Stop Internet on my Mobile.
thanks