Airtel Complaints & Reviews

I am dhananjoy Choura. I want to know who has been given authority change the document of won connection.
My number is [protected]. If you are not justified my otherwise I will contact media person.

I received a call from [protected] (Airtel) he told he is an advocate and was telling me to pay some money and after that he started talking weirdly I have received this call more than 5 times previous also.

And your Customer support hold me for #### 10 mins and they drop the call. Pathetic customer service experience.

if you guys can you do.

I am representing my issue since more then a month, but no satisfactory response from Airtel, Ministry of Tele communication & Telephone Regulatory Authority of India. I am legal immigrant o[censored]S, left India on January 18, 2016. I have Airtel simcard, I am only using what app through wi fi, even then Airtel had charged me for incoming /outgoing calls. [2] Airtel had activated International roaming facility since i had pre paid plan, but how Int Roaming gets activated only for pre paid plan not for post paid, 7 how Airtel can charge when consumer is still at Indian Int Airport.
I met some Indian who often visits foreign countries, they too have similar complaints, Airtel activates int
Roaming facility, charge consumer even though consumer is at Int Airport, or has landed in in India
It is shocking Regulator do not take effective action.This issue related to mobile no-[protected]. I received many calls even at midnight, though i was not entitled to pay any charge since using what app through wi fi, once while picking up handset at midnight, handset fell down, from portion damaged, display went off. I have demanded new handset, no money .But Airtel lacks
Business ethics, customer service
I am awaiting response from Ministry & Trai, then shall take up legal action

Shame on Airtel it's taking 4 days to activate a sim still not activated when there's tuff competition with jio do u really want offer such bad service I bought a dongo on Monday still it's not registered customer care is worst they say document is not submitted yet & Airtel outlet in mangalore are only promoting post paid when we ask we want prepaid connections they it's not possible here what kind of a sick company does that take action immediately

I had my mobile no [protected] from Idea since 2006,
Since 2015 June till Oct 2016, I was using it only for Receiving OTP,

I ported to Airtel & within 2 months Airtel stoped the service saying there was no activity,

Airtel should stop service only if we dont make a minimum recharge within 6 months.

Activity like call & message is our concern.

Since above mentioned number is associated with all Financial Institue & Government sites.

I want Airtel to help me get this number active at anycost.

BR's,
Balakrishna

Right number -[protected]
My number- [protected]
I gifted Rs.101 rupees to a wrong number. I request you to reverse it.

Need your assistance.

I did data recharge for my airtel no which was recently converted from postpaid to prepaid for rs.265 and 102. Recharge was not successful but amount ot deducted from my bank account which was not refund yet its been a month now.
Also they are not taking complaints if we email them they open a ticket for that and they are closing it the very next day without any call or intimation.

Sir i'm kunal kumar i have call a number [protected] and he told calling from airtel customer care and afterhe said you are lucky custome our airtel and he said also please do recharge on 20 rupies 10 cuppan and you get 1000 in airtel money and he ask my my cuppon number and after i use cuppon use already so i request you please deactive his number his number [protected] please deactive his number this number and never open any case totally fraud...so please keep mind thankyou

On 25th Feb 2017 I purchased one HD+ DTH though online and not received material till now and customer service also not telling exact date when setup box will reach to me each and every day customers care executives telling same thing what earlier day they told like ( u will receive setup box by today evening ) same message repeating till now. Poor service from Airtel.

I sent only one sms on 01-mar-2017 (2.47 pm) but it got delivered 11 times to my boss, it brings a very bad impact and as well as i have lost my balance in my mobile. (My boss also using Airtel and I received his msg 2 times that time :) ) when i called customer care, the person speaking like as if airtel is the best bugless network, in the history they did not receive such a complaint and the problem is only with my device, i told that i had this problem when i was using lenovo and samsung, but the person was proving like he checked everything at his end there is no problem and it is only my/our device(s) problem. I cannot make him understand anymore hence he was trained for that! finally he denied to retain the amount deducted.
AIRTEL lost more than 500 cr last year in business because of jio entry, they are trying to compensate this loss by these kind of FRAUDULENCE I think.
So guys if you have faced the same kind of problem please post it here. Atleast people should know what their actual face is.

I've been trying to change from myplan to myplan infinity for weeks now from both your website and myairtel app, it says service request sent please check back in 4 hours but my plan never changes

Hii... I am a user of airtel from many years. But today rs30 deducted from my main balance . I called customer care but she says that it is for use of internet but i have internet balance . So i am going to complain and i want my money to refund me soon.
Otherwise i' porting from airtel
My mobile number
[protected]
Mail id
[protected]@gmail.com

Am ananthraj my airtel sim number [protected] is missing on feb 7.am in bengaluru so my authorized person for provide on my doucment so please give to my sim.my authorized person name jemimha she is my friend.

Dear sir,
I am sharanu
I recharge 150=160 talk time
My bal 127 way
Plz reply fund fast

Hello Airtel Team,
I am ravi.G, have purchased a new broadband connection on 08-feb-2017 But i didn't get any response till now Even though i made a complaint for 3 times with in this period and i have Cancelled the connection through Refund in online . I didn't get any response till now Even though i made a complaint for 5 times .Also i didn't get proper response from customer care executive regarding this issue.Please refer below image and do the needful or please return my amount.

Hello sir

My broad band ACC no : [protected]

I have applied broad band in Airtel plan 999 for 40gb net n 16 Mbps speed n received connecting using for more than 3 months . I have paid installation charge 1000 for that. Now suddenly speed decreases as 8 Mbps speed. I informed to customer care n asked to solve problem. Asked to switch over plan to 899 speed with 40mbps . They said ok but they again asking installation charge 1000 for plan charge. How it's possible to pay for plan change .I DNt understand Airtel procedure . Pl clarify

I need my committed speed 16 Mbps or change plan free of cost
I'm using net for business but I'm troubling lot due to low net speed
Pl do the need. My contact no [protected]

Hello Team,

3 Months back, I was migrated airtel postpaid to prepaid connection.
After that now itself I cant able to recharge through airtel app or any internet applications. But same time cash debited and after few days later its coming back!! Its not a problem with bank, because I am using same bank and app for another recharging that's seems fine !!!

My problem is why I cant recharge through these option multiple times I was escalated these problems and they are still not at all taking any action . I am so upset about customer care services...
After my third escalation itself, I cant able to reach any text messages!!!

This time I am loosing my control!!!

Better they can close the customer care services!!!

Shame on their procedure!!! Simply they committing one or two days for resolving issues not at all responsible to close old tickets!!

my number is [protected]

Abilash PK

— forwarded message —
From:
Date: tue, feb 28, 2017 at 3:19 pm
Subject: re: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.
To: [protected]@gmail.com

Dear anil goswami,

This is in reference to your email delay activation your airtel postpaid number [protected] to prepaid.

I completely comprehend your viewpoint and sincerely apologize for delay in response from our end.

Basis our discussion on [protected], i would request you to kindly visit to the nearest airtel store in order to activate the sim from your end.

Further, i would like to inform you that your new sim[protected]u has already been paired with your mobile number [protected].

For further queries, please write back to us.

Customers touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Rishabh nag
Bharti airtel limited

— replied message — from: nodalofficer. [protected]@in. Airtel.com to: [protected]@gmail.com sent: 24/02/2017 03:53:49 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email delay activation your airtel postpaid number [protected] to prepaid. Basis our discussion on [protected], i would like to inform you that as per revert received from concerned team your have to visit nearest airtel store and take new sim of same hlr. Further, i would request you to write back to us with sim number so that i can validate and assist you accordingly. For any further assistance, please write back to us. Customers touch points: level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely rishabh nag bharti airtel limited — replied message — from: nodalofficer. [protected]@in. Airtel.com to: [protected]@gmail.com sent: 22/02/2017 12:28:51 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email delay activation your airtel postpaid number [protected] to prepaid. Basis our discussion on [protected], i would like to inform you that your concern is escalated to our team and you will get an update in next 72 working hours. For further queries, please do email. Customers touch points:level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely archna dabral bharti airtel limited

— original message —
From: [protected]@gmail.com
To: nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 21/02/2017 04:37:54 pm
Subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.

Dear ma'am

But my number is not working now also. Today i meet your store manager and show the sim. Its don't have any network.

I know the number is in prepaid now but without any network how can i call 59059 and how to clear my verification process.

So please cheek the status i really sad when i complain to you again and again.

Please help me. This number is very important for me and my business also.

I hope this time you all are help me.

Thanks with regard

Anil goswami

+91-[protected]

On tue, feb 21, 2017 at 2:32 pm, wrote:

Dear customer,

Greetings from airtel!

This is in reference to your email enquiring about the status of migration of your airtel postpaid number [protected] to prepaid.

I regret for the inconvenience you have experienced.

I have escalated the case to the concerned team and as per the revert from the team, i would like to inform you that the number has already been converted to prepaid.

Thanks for reaching out to us. Delighted to assist you.

Yours sincerely

Nandhini manickam

Bharti airtel limited

— replied message — from: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com to: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com sent: 14/02/2017 03:31:32 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email regarding postpaid to prepaid conversion of your airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that we are coordinating with the concerned team with the service request number sr 74014576 and your issue will be resolved in next 48 hours. We are sorry for all the inconveniences caused to you. Customers touch points: level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services. Yours sincerely ankita mishra bharti airtel limited

— original message —

From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com

To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com;hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in.­airtel.com;hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@­in. Airtel.com

Cc:

Sent: 14/02/2017 11:51:13 am

Subject: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.

Dear team

Today i meet your office boy on your mathura store.

He say that sir we are loss your documents by mistake when we found your problem will solved.

Please tell me who responsible your office boys.

Sir i'm vijay kumar i have call a number [protected] and he told calling from airtel customer care and afterhe said you are lucky custome our airtel and he said also please do recharge on 20 rupies 10 cuppan and you get 1000 in airtel money and he ask my my cuppon number and after i use cuppon use already so i request you please deactive his number his number [protected] [protected] [protected] please deactive his number this number totally fraud

On 25-Feb-2017, my service got disconnected. I have called customer care and was asked to check the SIM card and handset. But none helped. So I was asked to get a duplicate SIM, which was done on 27-Feb-2017. I was told that the SIM got activated by evening, but didn't happen. I have called customer care and was told that it is due to some technical issue and was advised to wait for another day. But even after one day, SIM was not activated. From customer care, I came to know that the activation was not done from Airtel store.

I am not able to get the service from 25th, was not able to use my phone banking and other business. It is a highly irresponsible behaviour from Airtel on addressing an issue of a customer. I was charged ₹50 for an issue not related me. I have got the SIM half a year back when I activated 4G. Even with that, I am not able to get any service from my Airtel number.