Airtel Complaints & Reviews

Hello Team,

3 Months back, I was migrated airtel postpaid to prepaid connection.
After that now itself I cant able to recharge through airtel app or any internet applications. But same time cash debited and after few days later its coming back!! Its not a problem with bank, because I am using same bank and app for another recharging that's seems fine !!!

My problem is why I cant recharge through these option multiple times I was escalated these problems and they are still not at all taking any action . I am so upset about customer care services...
After my third escalation itself, I cant able to reach any text messages!!!

This time I am loosing my control!!!

Better they can close the customer care services!!!

Shame on their procedure!!! Simply they committing one or two days for resolving issues not at all responsible to close old tickets!!

my number is [protected]

Abilash PK

— forwarded message —
From:
Date: tue, feb 28, 2017 at 3:19 pm
Subject: re: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.
To: [protected]@gmail.com

Dear anil goswami,

This is in reference to your email delay activation your airtel postpaid number [protected] to prepaid.

I completely comprehend your viewpoint and sincerely apologize for delay in response from our end.

Basis our discussion on [protected], i would request you to kindly visit to the nearest airtel store in order to activate the sim from your end.

Further, i would like to inform you that your new sim[protected]u has already been paired with your mobile number [protected].

For further queries, please write back to us.

Customers touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Rishabh nag
Bharti airtel limited

— replied message — from: nodalofficer. [protected]@in. Airtel.com to: [protected]@gmail.com sent: 24/02/2017 03:53:49 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email delay activation your airtel postpaid number [protected] to prepaid. Basis our discussion on [protected], i would like to inform you that as per revert received from concerned team your have to visit nearest airtel store and take new sim of same hlr. Further, i would request you to write back to us with sim number so that i can validate and assist you accordingly. For any further assistance, please write back to us. Customers touch points: level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely rishabh nag bharti airtel limited — replied message — from: nodalofficer. [protected]@in. Airtel.com to: [protected]@gmail.com sent: 22/02/2017 12:28:51 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email delay activation your airtel postpaid number [protected] to prepaid. Basis our discussion on [protected], i would like to inform you that your concern is escalated to our team and you will get an update in next 72 working hours. For further queries, please do email. Customers touch points:level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely archna dabral bharti airtel limited

— original message —
From: [protected]@gmail.com
To: nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 21/02/2017 04:37:54 pm
Subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.

Dear ma'am

But my number is not working now also. Today i meet your store manager and show the sim. Its don't have any network.

I know the number is in prepaid now but without any network how can i call 59059 and how to clear my verification process.

So please cheek the status i really sad when i complain to you again and again.

Please help me. This number is very important for me and my business also.

I hope this time you all are help me.

Thanks with regard

Anil goswami

+91-[protected]

On tue, feb 21, 2017 at 2:32 pm, wrote:

Dear customer,

Greetings from airtel!

This is in reference to your email enquiring about the status of migration of your airtel postpaid number [protected] to prepaid.

I regret for the inconvenience you have experienced.

I have escalated the case to the concerned team and as per the revert from the team, i would like to inform you that the number has already been converted to prepaid.

Thanks for reaching out to us. Delighted to assist you.

Yours sincerely

Nandhini manickam

Bharti airtel limited

— replied message — from: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com to: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com sent: 14/02/2017 03:31:32 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email regarding postpaid to prepaid conversion of your airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that we are coordinating with the concerned team with the service request number sr 74014576 and your issue will be resolved in next 48 hours. We are sorry for all the inconveniences caused to you. Customers touch points: level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services. Yours sincerely ankita mishra bharti airtel limited

— original message —

From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com

To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com;hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in.­airtel.com;hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@­in. Airtel.com

Cc:

Sent: 14/02/2017 11:51:13 am

Subject: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.

Dear team

Today i meet your office boy on your mathura store.

He say that sir we are loss your documents by mistake when we found your problem will solved.

Please tell me who responsible your office boys.

Sir i'm vijay kumar i have call a number [protected] and he told calling from airtel customer care and afterhe said you are lucky custome our airtel and he said also please do recharge on 20 rupies 10 cuppan and you get 1000 in airtel money and he ask my my cuppon number and after i use cuppon use already so i request you please deactive his number his number [protected] [protected] [protected] please deactive his number this number totally fraud

On 25-Feb-2017, my service got disconnected. I have called customer care and was asked to check the SIM card and handset. But none helped. So I was asked to get a duplicate SIM, which was done on 27-Feb-2017. I was told that the SIM got activated by evening, but didn't happen. I have called customer care and was told that it is due to some technical issue and was advised to wait for another day. But even after one day, SIM was not activated. From customer care, I came to know that the activation was not done from Airtel store.

I am not able to get the service from 25th, was not able to use my phone banking and other business. It is a highly irresponsible behaviour from Airtel on addressing an issue of a customer. I was charged ₹50 for an issue not related me. I have got the SIM half a year back when I activated 4G. Even with that, I am not able to get any service from my Airtel number.

Your all airtel services proper not working present time please update information and resolve problem .please contact mo-[protected].
Airtel service ka part hai airtel payment bank Jo bahut hi bad hai .bahut sare pasa without txn debited but no resolution .payment bank customer care no detail provide and no resolution.please update information and contact me-[protected].

Hi Team,

Without any prior notice my karnataka airtel number is disconnected and my number [protected] ( Satyendra Alaparthi) and it is associated with all my bank accounts and i am unable to do any transaction. Currently i am in USA and i want to make few important bank transactions so please help me out by resuming it. You can contact my brother Jitendranath @ [protected] ( Hyderabad) or leave a mail @ satyendra.[protected]@gmail.com

Name: SATYENDRA ALAPARTHI
PROOF: PROVIDED DRIVING LICENSE DURING SIM ACTIVATION.
ADDRESS: Reddy PG, Beside Rasaganga hotel, Bellandur, Karnataka

Note: No one is contacting us just they are updating message that we tried to contact you so if you have any queries just leave me a message

Regards,
Satyendra

I shall be highly obliged to you if you informed me my incoming and outgoing call details last two weeks through my emails [protected]@gmail.com ([protected])

Hi,

[protected] balance being deducted from main account balance even though I have Internet balance.

Recharge done on 25-Feb-17 01:58 AM, MRP:Rs200.00, PF:-26.09, STax:Rs26.09, Talktime:Rs200.00, Balance:Rs226.57, TransID:[protected], Benefit:Rs200 recharge successful.Free Music pack of Rs 99 credited.Forbalance, dial *121*2#.For tariff details, dial *121*13#.For My Airtel app, click www.airtel.in/app

Recharge done on 25-Feb-17 01:57 AM, MRP:Rs298.00, PF:258.13, STax:Rs38.87, Talktime:Rs1.00, Balance:Rs26.57, TransID:[protected], Benefit:Minimum 1.25 GB 3G + 1.25 GB 4G Data for 28 daysupto 10 GB

I had recharged on the 25.02.2017. As above.

Balance is being cut from main balance wich was 298, and this is the second time this is happening.

Data usage alert:You have consumed 10.00 MB data.To activate data pack, dial "*121*11#"or to stop internet without pack SMS STOP to 1925.

I would like a refund. I called customer service today. I was on a 19 minute call with no resolution that I was charged for and the agent cold transfered the call to another department without any intimation.

I would be awaiting for an email and refund asap.

Regards

ANIL BENEDICT

Sent from Samsung Mobile

We are facing problem of network of all service provider in Greater Noida west area.We are having post paid connection for which we are paying rental every month but we dont have any connectivity in following address- L Block, Avenue 1st, Gaur city-1, Sector-4, Greater Noida west.Gautam Budh Nagar.

We have complained several times to service provider but didnt got any solution.We are only getting assurance from last 2-3 months...

Airtel customer care executive committed that they will give a discount of 800 rs for 6 months and i would be getting the billed amount around 400 rs but again sent me the bill with 1250 amount. When i called customer executive they are keep on delaying for correcting my bill amount. And they have even given the interation id : [protected] but they are not ready to correct the bill.

Airtel is doing all false promises and end of the day, the support is becomng worst day by day.

I have raised a request for cancellation of my account, it has been two days no one cared about it no one even responded for my request.

I lost my recharge card(Rs10) PIN NO plz provide PIN Number for serial no:
[protected] while scraching card i lost pin no

my mobile no is ; [protected]

I used my Airtel number 3 months ago and now my sim is deactivated. Please help to activate my number. Phone number - [protected].

I am ashishkumar jayrambhai rabari .

sir my sim number is [protected] i have use this number one week nd last sunday 12 am this sim is out of service nd deactive . i mail sundayHYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com nd he is rply me bt he say visit nearest airtel store nd submitt ur document so ur service is start bt sir today i visit airtel store nd submit my document storr exacutive say sir ur sim is activat in 24 hrs bt he call me 3 pm today he says sir this number not booked so sir i mail nodal officer he is call back and i talk to nodal officer he is a good response for my problem bt sir last day airtel store executive call me and he says sir u visit ur sim purchase store bt today i visit airtel store ( orizin counseling service) 88, rudrax complex, krishna farm, jashodanagar, gidc road vatva. so sit store executive mem says u visit isanpur airtel store so sir this is not a ur service sir pls solve my problem sir my totalyy bussiness hold on for this number so pls help me

My airtel broadband no is [protected].
I had already paid for six month advance bill for internet and for call charges to all over india. Stil company sending the bill and demand the money. When i contact to customer care they said me that this the company`s policy and they cant do nothing.
Airtel company is doing cheating with the valuable customer and have no worried about his good will in market.

In market there are many service provider who are willing to provide them services to us but we had put trust on aairtel but the airtel had not want long relationship.

Thanks
S v patel
[protected]

I got airtel sim with mobile no. [protected] on 25.02.17 from a local retailer at Rajpura, Maharashtra. After waiting 2 days it is not activated. In mobile display showing company name airtel. But signal is not showing. Changed in other mobiles also. Sim is not working . Confirmed. Not yet activated by this time.. Requesting needful for its activation please.

Hello, last month one of executive from Airtel called me and told, they can give me a 499 plan which is having 7gb of Internet free every month, 100 L/N SMS free, roaming incoming free. She told me that it's 549 plan with Rs.50 off. So I decided to apply MNP and change to Airtel. But now I am getting only 2 GB Internet and its 549 plan and not 499. I am cheated. Please help me from this fraudsters or help me to apply for number portability. Thanks

Hi,

I have been using an airtel prepaid number for over 6 years which I bought from a local shop by giving my ID and photo. Suddenly I got an SMS saying SIM change request has been submitted which I never did and my number stopped working. When I called customer care, they informed me that the number is not under my ID but under a different person's ID. I want that number to be activated on the old SIM or give me a new sim with the same number, if required, take my correct ID and other necessary details now. How can a number be assigned to another sim without my consent.
My airtel number was [protected].

Meine naya phone liya hai usme mujhe my airtel app download kr ke 3GB free milega 12month k liye aur 121 pr call krne ka kaha. To castmer care wale ko pata hi nahi. Hai. Ap log aise bewakoof kyu banate ho aise hi time barbad kr te ho saf saf mana bol do na k free nhi a jayega. Me vodafone prepaid use kr raha hu usme mujhe turat aa gya aur aap log postpaid hote hue b nhi kr sakte.
Mera [protected] no. Airtel me postpaid tha woh meine mnp kr ke kiya vodafone..

Lagta hai mujhe ye no. B mnp krna padega aise hi banate rahoge. To.

On 25 feb 2017 i did a recharge through airtel site on my mobile number[protected] but the recharge got cancelled due to authentication form bank with reference id hcmp[protected] but the money was deducted from my credit card.
So i contacted my bank for the above issue they told me that they have verified the amount but merchant has not claim till yet, if the merchant will not claim till 27 feb 2017 then they will revert the money into my credit card.
But when i contacted them after 48 hours they told me that vodafone has claimed the money and they cant do anything now. They gave me the reference id 077960.
But if airtel has claimed the money then they should have provided me the service but they failed to do so. So in the case of not providing any service i want airtel to either recharge my number or return my money as soon as possible as this is not the way to treat your customer.
If they didnt provided me the solution i would certainly change the service provider...
Thankyou

Sir, several times raised a complaint against services on every airtel dth recharge. I made a payment of rs 100 for 3 months subscription of pogo on16th jan. It's disconnected after one month. Also informed to airtel staff. Still continuing with hopeless service. I am planning to stop unprofessional services from airtel & totally frustrated. It is also happened on dth recharge of rs 828 (For 3 months) made on 29 dec 2016, getting sms to recharge again and again. Kindly help me to get a good service without raising acomplaint or call to customer service every month. Airtel customer service team is not having any coordination between them. Suffering problems on every recharge. Kindly help me to get a permanent solution.