Airtel Complaints & Reviews

Copy of mail sent to airtel, airtel openly fools consumer,
Exploit consumer, do not adhere to business ethics

Sir


Complaint against airtel
Mobile no -[protected]
—

I do not agree with your views. Issue remains unresolved since more then a 25 days
[1]i have made calls outgoing or received incoming calls on whats app only, then why charged
[2] airtel has charged on incoming calls made by airtel, received by me at usa, even mobile data is switched off
[3] when app facility through wi fi is free where is the question of paying charges, even mobile data is switched off
[4] how airtel can make unsolicited calls that too at midnight, harness consumer /customer
[5] what about handset which fell down from my hand while receiving one of the call from airtel at midnight.
[6] how airtel can activate international roaming facility on pre paid facility., without consumer/ customer consent
[7] my mobile number was /is not [protected] as stated by you, please do not fool customer /consumer
My alternative number is c/o[protected]

I am not satisfied with your services

Jagduti vaishnav
Enior citizen

7696 canyon point ln
San diago
92126 california
Usa
Contact — c/o[protected] [india]
—

Response from airtel

Dear jagruti vaishnav,
This is in reference to your communication to dot with the reference number pmopg/e/2017/0072673 dated 04th february 2017, wherein your concern is regarding balance deduction for the airtel mobile number [protected].
This is to apprise you that as per system validation adjustment has already been provided in your account for the above stated dispute. For details on tariff, visit http://www.airtel.in/mobile/prepaid/roaming/international
Furthermore, please be assured that our system is flawless and there is no manual intervention. The software captures the details of the call that you make from or receive on your mobile or the data that you use and generates the charges accordingly.
Moreover, we would like to inform you that international roaming service is default service activation on all airtel prepaid numbers. Monthly rental of rs.99 would be deducted from your main account balance once you latch on to the roaming network.
Also, we tried contacting you on number [protected] but could not establish contact.
Please be assured that it is our continuous endeavor to provide high quality service to the satisfaction of all our customers.
If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.
Regards,
Seep dutt
Customer services
Bharti airtel limited

I have been using Airtel postpaid SIM for the past few years. Since I came to know about Airtel Broadband connection being somewhat stable and trustworthy, I opted for an Airtel Broadband connection for my residential area at Chennai by registering in their website. My friend (who stay with me) also did raise the same request on the same day unknowingly. After a few days, since no-one called back, I raised one more request via the costumer care.
Now this is the starting point of the story, this request was raised some 6 months back and ever since I am getting calls from Airtel once in EVERY two days regularly (almost 100-120 calls received till date including the count of calls received for my friend) . Interesting thing is that every time a different person call (from a different number) and speaks about the various plans available from the beginning, confirms the broadband feasibility in my area through some online mechanisms and fixes an appointment with the field Engineer within 48 hours. This happens as a routine and today also (yesterday as well) I received the routine call and the funny part is that nobody from Airtel did visited my residential area till now for proceeding with the proposed boradband installation.
At last, I deiced to escalate this since I felt this a nuisance, by simply calling me regularly and giving me false commitments and wasting my time. Following this I escalated this to appellate.[protected]@in.airtel.com two weeks back. Following this, some manager level person called me and assured me that the broadband connection shall be availed to me at the earliest. And as the story goes, I got same routine calls after his assurance also with the same hollow commitments.

Hello

I had raised the issue dotel/e/2017/03022 also i had provided cancel cheque and passbook scan copy to them as they had mentioned and they committed me that within 3 days you will get account with main balance amount and last 6 months of data recharge because not able to use those data.

I had talked with "seep dutt" and same day that person followup with me 3-4 times for same.

After that 4-5 times i had sent followup email but they are not replying me. So, i had include the net (National escalation team) and appeallate and got call that we did not give commitment and you will not get.

As a proof please find the attached mail screenshot and call record.

So, its shows that airtel india gave committments here on my all past 3-4 complains are false.

How can we now believe on govt. Now.

I hope govt. Will take strict actions on same. If govt. Want i will provide all complain numbers in which they agreed the network issue and committed to provide refund in my bank account so prove how airtel india is cheating people of india.

Now.in very high priory if i will not get justice then as a last option i need to put all complain numbers, call records and mail conversation in public domain to show people of india that how govt. Is doing false marketing of govt. Of common man but in reality they are govt. Of corporate companies.

I am not able to upload call records with airtel net executive which i got call on 22nd feb 2017 from number +91 [protected]

Hope i will get justice.

I am outside the country right now and i did not recharge for an international roaming offer. Today i attended a call and got 30 rupees cut from my main balance and that is a general problem. But i got charged again 50 rupees for an international roaming service for which i did not request for. Please be kind to send me back my money which u cut for an unwanted reason

Sir,
I've been using my prepaid sim for 1 yr now..past 1 month I'm staying out of india...I'm able to receive msgs from advertisers...but unable to receive or make call from my Indian sim

Pls let me know the procedure to activate it.
Otherwise I fear my sim gets deactivated due to no usage
Kindly do the needful at the earliest

Thank u sir.

Dear sir we have converted my prepaid no. [protected] to post paid through ONE POINT ONE SOLUTON Pvt. Ltd., 339, udyog vihar, phase 4 Gurgaon-122016.
Sales executive tolled me that no. is activated same sim no. but sim no change without any information. and sim card not provide on dated-22.02.2017 . we have faceing a lot of problem because my no is closed on dated 15.02.2017. so please solve my problem urgently and provided me my sim card.

Dear sir,
my airtel prepaid no is [protected]. i have not been able to send sms from this no for the past 2days. may i request you to please look into this matter.

I want to change my mpin code as i have forgotten my mpin code and also the details ! So please help me finding some way to access my account as soon as possible and rs 286 is remaining in my account!

Dear Airtel Team,
i am from havells india ltd haridwar plant we have a 60 to 70% airtel customer,
but some few days we have facing network relented issue
i already compliant for this issue for your team but no any solution provide me.
plz support

Dear sir i am living in aurngabad maharastra i have face in problem last week the my no is [protected] is evening 4 to 10 is bisy or outofcovarage area but mobile covage is full what is problem pls solve this i am porting custumer is vodofone to airtel vodofone com is 7 years but not problem our com is few month i am face problem

Please disconnection my airtel broadband asap, as i am not using it from p[ast 4 months and just paying bills coz of you guys.

Broadband no is -

[protected], account no. 12561822.

I requested to swap my airtel 3g sim to 4 g at airtel store after inserting sim in my phone 4 g network not come.No of times i called customer care and they always said me u problem would be resolved in 72 hours..but all of them made me idiot..Then i visited airtel store to replace my sim but aftr that my problem is not sort out..I inserted my sim in other 4 g handset but same problem i faced ..no 4g in my airtel number [protected]..i requested customer care that they transfer my call to technical team but they dont get any responding..i m very disappointed of airtel service

I am using Airtel prepaid numbers:
[protected] and[protected].

For the number[protected], on Jan 4 and Feb 2, Rs 99 was deducted for international roaming rental even though roaming was turned off on my phone. This was done without my permission and reduced my balance to zero, causing considerable inconvenience.

For the number[protected], on Feb 21, Rs 99 was deducted for international roaming rental even though roaming was turned off on my phone. Again, this was done even though roaming was turned off and data was turned off.

Please refund the money and I request in the strongest terms to not do this again. I request you to tell me how to prevent this from happening. This is unacceptable.

Regards,
Murali

I had requested for migration from Prepaid([protected]) to Postpaid for my existing airtel connection on Feb 16 2017. Post which documents were collected from me and the initial payment was done online for the processing. Even after 5 days my request has not been processed. I got calls from them several times asking for confirmation of document submission and reference number for verification. But till date I neither had their representative coming in for verification nor any update about migration. When I tried to complain on their web portal no complain got registered. Need a proper response for my request of migration else its a waste if no proper service is provided even after payment is done.

Asiasolution.in is approaching to install a Multimedia Tower at my property roof located in Trimulgherry, Secunderabad. They are asking for a fee to commence/ inspect the premises etc.

Please clarify whether the ASIASOLUTION is also a authorised tower installation organisation of Airtel and the Fee is to be paid for initial services.

I booked airtel broadband connection before 12 days but still i didn't got connection when is came to asked them everyday they used to say within 24 hours u will get this connection but 12 the day happened still didn't got today their saying we can't give u connection lots of stresses came and rude customer services and rude manager and the person who came here to get money his name is ramesh he is also not responding engineers not responding it gives mentalical stress so iIneed my money and should pay demaraged to Me coz of stresses please help me :'(

In Kolkata I can't receive any call from Assam I am using 34 roaming pack from Assam

The complain is from garha, jabalpur (Madhya pradesh). On 13th feb my landline was dead on complaining that day the customer care told me that your services will be resume by 19th feb as we are facing major fault which is affecting 200 km of your area. They don't even submit a complaint. On investigating i found that my neighbour has a live connection. My services were still not resume on 19th feb so i again make a call to customer care on 29th feb they again gave me a date that on 22 nd feb your connection will again get resume. But when i told them that my neighbour has a live connection the customer care told me ki "sir aisa ho hi ni sakta. Your had made you fool".

And still the landline connection were not resume. Even they are saying your are free to change the connection and we don't care.

Bad experience and worst customer care and services ever faced.

On 17/02/2017 I tried torecharg my TV ID [protected] for Rs 285 by debit card POS[protected] airtel_ccavenues but not recharged and the money is not refunded till date I called customer care and I was told that the money will be refunded by next day. I am waiting for that till now and also now-a-days I find that after recharge no information is coming to my mail Please solve the matter on urgent basis

Not Able to get 4G network